This release note applies to all 8.5 releases of Workspace SIP Endpoint.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Legal Notices for Workspace Desktop Edition. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
In a scenario where Workspace SIP Endpoint is running in the Standalone mode and configured to handle HTTPS requests from Workspace Desktop Edition running in Citrix or VMWare session, TLS 1.1 and 1.2 are now supported. Previously, in such scenario, only TLS 1.0 was supported which caused a connection error in OS (local or VDI) where only TLS 1.2 was enabled. (IW-18046)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new feature or functionality:
This release includes the following corrections and modifications:
When setting up a video call, a REINVITE containing an update of the video codec profile with an unchanged codec list is now properly supported. Previously, the video was not properly started in similar scenarios. (IW-17837)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
When setting up a video call, a REINVITE containing an update of the video codec profile with an unchanged codec list is now properly supported. Previously, the video was not properly started in similar scenarios. (IW-17837)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
When communicating with Session Border Controller (SBC) over Secure RTP (SRTP), Workspace SIP Endpoint now supports instances when the encryption key is out of sync due to the failure to reset the Roll Over Counter (ROC) after a re-invite. Previously, in some SBC environments, this form of encryption key de-synchronization caused an audio problem after the agent resumed the call from hold. (IW-17679)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
Build 2 of the installation package includes compatibility improvements. (IW-17421)
The resiliency of the HTTP connection from Workspace to Workspace SIP Endpoint has been improved. This setup is typically used in VDI environments. (IW-17081)
You can now specify the maximum RTP packet size, in bytes (including the RTP header, but not counting the UDP and IP overhead) for video codecs. Use the maxpkt
parameter in the sipendpoint.codecs.enabled.video
option. For example:
Valid values for the maxpkt
parameter are integers from 1024 to 1472, The default value is 1442. If you specify a number outside of the valid range, the value is adjusted to the closest valid value. (IW-17065)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
Workspace SIP Endpoint no longer tries to use SRTP when non-secure RTP is selected. Previously, starting with version 8.5.115.36, in an environment where the SRTP elective
mode was configured, SRTP might have been used when RTP was selected. (IW-16999)
Workspace SIP Endpoint can now include a 'ptime'
parameter in an outgoing SDP. To enable this feature, include the key-value pair 'ptime'=x
with the value of the sipendpoint.codecs.enabled.audio option, where x
is the value associated with the 'ptime'
paramter. For example:
"sipendpoint.codecs.enabled.audio" = "g729,pcmu,ptime=40"
Valid values for the 'ptime' parameter depend on which codecs are enabled. For example:
ptime=20
(default) and ptime=40
are allowed for all currently supported audio codecs.ptime=60
is allowed for G.711, G.722, G.729, and Opus (but not for iLBC and iSAC).
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
When processing incoming Session Description Protocol (SDP) offers, Secure Real-time Transport Protocol (SRTP) is now always chosen over Real-time Transport Protocol (RTP) When the following conditions are met:
elective
or enabled
(IW-16891)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
For Workspace SIP Endpoint video calls, the maximum RTP packet size for VP8 codec has been reduced. It will no longer exceed 1442 bytes. This enables video calls to fit into a standard Ethernet frame, even after SRTP and IPv6 headers have been added by SBC. (IW-16833)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
In Standalone mode, the restart of Workspace SIP Endpoint after an agent logout from Workspace Desktop Edition was improved. Previously, the restart procedure might have failed due to a race condition with the release of the network resources of the previous Workspace SIP Endpoint instance; this situation required a manual restart of Workspace SIP Endpoint. (IW-16560)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following correction and modification:
In Business Continuity environments, when the active SIP Server HA Pair goes down, Workspace SIP Endpoint now correctly closes the RTP stream of calls still in progress on the active site before switching to the recovery SIP Server HA Pair. Previously, when agents confirmed that they were ready to clear pending calls, the RTP stream sometimes remained open. (IW-16443)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When Secure RTP is enabled, Workspace SIP Endpoint no longer stops processing the incoming audio when it receives a re-INVITE with a new SDP offer containing an old cryptographic key. Previously in this scenario, thirty minutes after the call was started, incoming audio processing stopped. The fix in the previous version is improved to also cover scenarios where the SBC immediately stops the RTP flow when receiving a hold notification. (IW-16281)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When Secure RTP is enabled, Workspace SIP Endpoint no longer stops processing the incoming audio when it receives a re-INVITE with a new SDP offer containing an old cryptographic key. Previously in this scenario, 30 minutes after the call was started, incoming audio processing stopped. (IW-16281)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Workspace SIP Endpoint now changes the Synchronization Source (SSRC) of the outgoing RTP stream after Hold/Retrieve operations, to improve interoperability with other SIP clients such as Microsoft Skype for Business. (IW-16163)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Workspace SIP Endpoint now better handles the end of a call. This improvement prevents distortion at the beginning of subsequent calls when certain headsets are used. The sipendpoint.policy.endpoint.defer_device_release option has been added to control the delay period for releasing audio devices after the audio stream has stopped. (IW-16117)
The H.264 video codec can now use RTP payload type 100
. Previously, this payload type could only be used for VP8 codec. (IW-16116)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new feature or functionality:
4
: Same as 1
, but the incoming media stream is played even if the provisional response from Media gateway is not reliable.6
: The ringback is always played using either a local file or media provided by the gateway (regardless of whether the provisional response is reliable or not).This release includes the following corrections and modifications:
TLS transport now works correctly when the SIP Register address is specified by an SRV record. (IW-15681)
When the audio codec is changed during a call, Workspace SIP Endpoint now generates new SSRC and SRTP keys. This addresses a potential loss of audio issue on the call with SRTP, that is connected through SBC or media gateway. (IW-15565)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
The default value of the sipendpoint.policy.endpoint.rtp_inactivity_timeout option is now set to 30
seconds. Previously, it was set to the invalid value 0
which resulted in the fall-back value 150
being applied. The documentation now correctly states that the valid value for this option is a number of seconds between 5
and 150
. (IW-15622)
Workspace SIP Endpoint is now able to correctly detect that the workstation on which it is running was assigned a new IP address, for example when switching from a wired network connection to a WiFi connection, and to re-register to SIP Server with this new address, assuming this new address matches the rules configured in the public_address
option. (IW-15607)
The management of stuck calls in Workspace SIP Endpoint has been improved. Previously, in some scenarios where new calls were distributed to agents shortly after the previous call was released, some new calls were cleared while they were ringing in Workspace SIP Endpoint. This fix requires Workspace Desktop Edition 8.5.127.05 or higher. (IW-15125)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new features or functionality.
1
.
This release includes the following correction and modification:
The robustness of the connector that accepts connections from Workspace Desktop Edition application has been improved. Previously, during start up the connector sometimes entered an unrecoverable faulty state that required Workspace SIP Endpoint to be restarted to clear the state. (IW-15345)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
If Workspace SIP Endpoint cannot negotiate the RTP Payload using rfc2833, it now uses the InbandRTP DTMF method instead. (IW-15304)
Workspace SIP Endpoint now correctly sends DTMF using the rfc2833 method when information received through the SIP Protocol during the call instructs it to modify the RTP payload used for DTMF. (IW-15195)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The values of the options sipendpoint.policy.device.audio_in_device
and sipendpoint.policy.device.audio_out_device
are now correctly taken into account when they are specified with the entire name of the audio device. (IW-15168)
When the value of the sipendpoint.policy.device.use_headset
option is set to 1
, Workspace SIP Endpoint now selects the Default Communication Device specified in Windows Audio Settings in situations where the value of the sipendpoint.policy.device.headset_name
option is empty or configured with a value that does not match any audio device on the workstation. (IW-15167)
Workspace SIP Endpoint no longer drops an outgoing call in situations where the initial INVITE
transaction interlaces with the transaction of the subsequent REINVITE
. Previously, when the ACK message of the initial INVITE
was received after the subsequent REINVITE
, the call made by the agent was immediately dropped. (IW-15148)
Workspace SIP Endpoint now initializes correctly when non-critical settings are missing in the initialization information provided by Workspace Desktop Edition. Previously, when attributes such as sipendpoint.system.diagnostics.log_options_provider
were missing, Workspace SIP Endpoint failed to initialize. (IW-15105)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
*
for the sipendpoint.policy.device.headset_name
option when the value of the sipendpoint.policy.device.use_headset
option is set to 1
(indicating that Workspace SIP Endpoint selects the device specified as the default in the Windows Audio Settings). Previously, the value *
was not supported as a valid value.
This release includes the following corrections and modifications:
For improved security, the local IP address is no longer included in the Call-ID
header of SIP messages sent by Workspace SIP Endpoint. (IW-15052)
Workspace SIP Endpoint configured in HTTP Connector mode no longer becomes unresponsive when it gets a connection from a third-party application that sends data in an unexpected format. (IW-14833)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Workspace SIP Endpoint now correctly detects headset disconnection or reconnection and informs the agent accordingly. Previously, starting with version 8.5.112.02, connection and disconnection were not always detected. (IW-14744)
If Workspace SIP Endpoint starts while the configured headset is unplugged in an environment where the value of the sipendpoint.headset-enforce-configured-usage
option is set to true
, Workspace SIP Endpoint now correctly initializes when the headset is plugged in. Previously in this scenario, starting from version 8.5.112.02, Workspace SIP Endpoint did not fully initialize after starting when the headset was connected. (IW-14697)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
sipendpoint.system.diagnostics.log_filter
option, Workspace SIP Endpoint prints masked values to the log.
This release includes the following corrections and modifications:
Workspace SIP endpoint now correctly handles transfers to voice recorders in situations where the ACK to the initial INVITE is lost. Previously, SDP received and re-transmitted the ACK message incorrectly, causing the media stream to be diverted to transferring location of the call, bypassing the voice recorder. (IW-14638)
You can now unmute the active call when Workspace SIP Endpoint is handling multiple calls in parallel when one call is established and the other calls are on hold, such as during a call consultation. (IW-14449)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
sipendpoint.policy.endpoint.include_mac_address
option.
sipendpoint.policy.endpoint.tcp_port_min
and sipendpoint.policy.endpoint.tcp_port_max
options.
sipendpoint.sbc-register-address
option (and sipendpoint.sbc-register-address.peer
in Business Continuity deployments) to specify the SRV domain and set the value of the sipendpoint.sbc-register-port
(and sipendpoint.sbc-register-port.peer
in Business Continuity deployments) option to 0
.
sipendpoint.core-deadlock-detection-delay
option.
Note: Workspace Desktop Edition 8.5.118.10 is required to configure this option through the standard WDE configuration hierarchy. With older versions of WDE, the value 12500 is always applied.
This release includes the following corrections and modifications:
You can once again build a ClickOnce package to deploy Workspace SIP Endpoint as a plugin to Workspace Desktop Edition or as a standalone application. Previously, starting with Workspace SIP Endpoint 8.5.112.02, it was no longer possible to build such a ClickOnce package. Note: The Deployment Manager included with Workspace Desktop Edition 8.5.118.10 is required to build a ClickOnce package containing only Workspace SIP Endpoint, in the context of standalone deployment. (IW-14435)
The sipendpoint.headset-*
and sipendpoint.policy.session.reject_session_when_headset_na
options now work as documented when the value of the sipendpoint.policy.device.headset_name
option is configured correctly. Previously, starting with 8.5.112.02, the headset connection/deconnection was not properly interpreted and the option did not operate as expected. (IW-14377)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The sipendpoint.policy.endpoint.webrtc_audio_layer
option (or webrtc_audio_layer
when specified in the sipendpoint.config
file) has been extended with new valid values (500
, 501
, and 502
). The list of valid values is now:
0
- The audio layer is defined by the GCTI_AUDIO_LAYER
environment variable - Core audio is used if this environment variable is not specified.1
- Wave audio layer is used.2
- Core audio layer is used.500
- The audio layer ensures that Microsoft Windows MultiMedia Class Scheduler Service (MMCSS) is kept alive by the system independent of the actual audio activity on input and output devices. It can be combined with the values 0
, 1
, or 2
(500
, 501
, or 502
) to specify the type of audio layer.1000
- Instructs the audio layer to open the microphone channel when the endpoint starts up, using the audio layer type defined by option 0
, and to keep it open until the endpoint is terminated.2000
- Opens the speaker channel for the life of the endpoint, using the audio layer type defined by option 0
.3000
- Opens the microphone and speaker channels for the life of the endpoint, using the audio layer type defined by option 0
.2000
eliminates any delay in opening the audio device when an incoming or outgoing call is connected, for example in environments where audio device startup is slow due to a required restart of the Windows MMCSS
service.
(IW-14555)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The sipendpoint.policy.endpoint.webrtc_audio_layer
option (or webrtc_audio_layer
when specified in the sipendpoint.config
file) has been extended with new valid values. The list of valid values is now:
0
- The audio layer is defined by the GCTI_AUDIO_LAYER
environment variable - Core audio is used if this environment variable is not specified.1
- Wave audio layer is used.2
- Core audio layer is used.1000
- Instructs the audio layer to open the microphone channel at the endpoint startup, using the audio layer type defined by option 0
, and to keep it open until the endpoint is terminated.2000
- Opens the speaker channel for the life of the endpoint, using the audio layer type defined by option 0
.3000
- Opens the microphone and speaker channels for the life of the endpoint, using the audio layer type defined by option 0
.2000
eliminates any delay in opening the audio device when an incoming or outgoing call is connected, for example, in environments where audio device startup is slow due to a required restart of the Windows MMCSS
service.
(IW-14544)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Workspace SIP Endpoint configured to communicate using SRTP no longer exits unexpectedly when it receives several SIP REINVITE
. events. The fix for this issue in release 8.5.112.03 did not fully address the problem. (IW-14128)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Workspace SIP Endpoint configured to communicate using SRTP no longer exits unexpectedly when it receives several SIP REINVITE
events. (IW-14128)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
This release includes the following corrections and modifications:
Workspace SIP Endpoint now automatically places an active call on hold when it receives a SIP request to answer or retrieve another call. Previously, auto-hold was not applied to the second call, which resulted in a failure of the answer and retrieve operations on the first call. (IW-13855)
Workspace SIP Endpoint now automatically restarts the playing of an incoming audio stream when it detects that the initial attempt became stuck for any reason. (IW-13779)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features or functionality in this release of Workspace SIP Endpoint.
This release includes the following corrections and modifications:
Workspace SIP Endpoint mute status no longer becomes out of sync with the microphone mute. Previously, in scenarios where the microphone was muted while the current call was on hold, the mute could become out of sync with the microphone, making it seem that it was not possible to unmute the microphone for the next call. (IW-13750)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains no new features or functionality.
This release includes the following corrections and modifications:
Workspace SIP Endpoint now correctly sends the '#' and '*' DTMF characters when it is configured to send DTMF with the INFO method. Previously, these characters were replaced by incorrect numerical sequences. (IW-13452)
Workspace SIP Endpoint now adds the Contact
header to provisional SIP responses, such as 180 Ringing
. Previously, without this mechanism in place, the 3pcc Answer
triggered from Workspace Desktop Edition might fail when inter-operating with some Session Boarder Controllers such as 'NetBorder SBC'. (IW-13339)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Workspace SIP Endpoint no longer becomes unresponsive when the call is released (BYE
received) immediately after being established (ACK
sent in response to INVITE
). (IW-13189)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
This release includes the following corrections and modifications:
Workspace SIP Endpoint configured to run in standalone mode is now able to accept a Secured HTTP connection from a Workspace Desktop Edition instance running in a VDI environment. Previously, after installation of a Microsoft Security Patch released in Q2 2016, the Secured HTTP connection was no longer possible. (IW-13031)
A call that was put on hold using the Workspace Desktop Edition UI Front End is no longer forced to the ESTABLISHED state when Workspace SIP Endpoint receives a SIP RE-INVITE message during the On Hold phase. (IW-12972)
Automatic selection of a local IP address used in SIP REGISTER has been improved to take the 'Metric' network adapter parameter into account, so that a correct address is obtained in the case where multiple adapters are available, particularly in the case when a VPN is used. Previously in this scenario, Workspace SIP Endpoint might have incorrectly picked up an IP address from a no longer used adapter. (IW-12964)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
This release includes the following corrections and modifications:
The Workspace SIP Endpoint media channel management layer no longer hangs when dealing with media related sockets in scenarios such as the following:
Workspace SIP Endpoint now correctly interprets the value of options such as sipendpoint.policy.session.auto_answer
. Previously, some options were incorrectly interpreted for some calls resulting in unexpected call answer behavior. (IW-12793)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new features or functionality.
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
sipendpoint.proxies.proxy0.domain
and sipendpoint.proxies.proxy1.domain
options.
This release includes the following corrections and modifications:
In SIP Business Continuity environments, you can now work with Workspace SIP Endpoint when the value of the sipendpoint.exit-on-voice-logoff
option is set to true
. (IW-12522)
When an agent starts a call in environments where the DN is configured with the value of the refer-enabled
option set to true
, Workspace SIP Endpoint now correctly uses audio codec negotiation. (IW-12451)
In Windows 8.1 environments, Workspace SIP Endpoint no longer fails to close the RTP port of a call when a large number of calls are handled during the session. (IW-12427)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. No new features are introduced in this release of Workspace SIP Endpoint.
This release includes the following corrections and modifications:
In scenarios where Workspace SIP Endpoint sends an Unregister
request to SIP Server when it finalizes, but does not receive an acknowledgement, Workspace SIP Endpoint now exits as expected after a timeout period. Previously in this scenario, Workspace SIP Endpoint did not correctly stop and then was reused the next time that Workspace was logged in. This lead to incorrect execution, causing Workspace SIP Endpoint to exit unexpectedly when executing various operations, such as adjusting the volume control. (IW-12290)
Workspace SIP Endpoint no longer stops responding in scenarios where it previously failed to allocate a video capture device; for example, if the video capture device was incorrectly configured in the system. (IW-12266)
Workspace SIP Endpoint is now able to detect when the audio layer is stuck, such as when incoming RTP packets are received but no audio frames are played to the device. If the audio layer becomes stuck, Workspace SIP Endpoint now restarts the playback to the device. To enable this capability, set the value of the sipendpoint.policy.session.restart_audio_if_stuck
Workspace option to 1
. (IW-12257)
The value of the sipendpoint.codecs.h264.payload_type
Workspace application option or the <setting name="payload_type"> value in the sipendpoint.config
file, are now correctly taken into account. Previously, the specified payload type was not taken into account, resulting in the default value 108
being used as the RTP payload for H264 streams. (IW-12193)
Workspace SIP Endpoint is now able to execute first-party call control call release in scenarios where Workspace detects that a stuck SIP Call remains in the SIP Endpoint. This capability is supported by Workspace Desktop Edition 8.5.111.xx and higher. (IW-10504)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
%APPDATA%\Genesys Telecommunication\InteractionWorkspace\log
interactionworkspacesipendpoint.exe.config
file:Specifies the full local path of the SIP Endpoint logs in standalone mode. The file name uses the following format:
IWSIPEndpoint_.yyyyMMdd_HHmmss_ffffff.log
The full path can also include existing environment variables that are delimited with the '%
' character. For example:
%TEMP%\SIPEndpoint\logs\%USERNAME%
The default value is:
"%APPDATA%\Genesys Telecommunication\InteractionWorkspace\log\"
Specifies the global logging level for the SIP Endpoint application in standalone mode. Valid values are:
All
,Debug
,Trace
,Interaction
,Standard
,Alarm
,None
The default value is:
All
Specifies the maximum number of files (segments) to be stored before the oldest file is removed for SIP Endpoint application in standalone mode.
Valid value is an integer from 1 to 100.
The default value is10
.
Specifies that there is a segmentation limit for a SIP Endpoint log file in standalone mode and defines the limit size in either kilobytes (KB) or megabytes (MB).
If the current log segment exceeds the defined size, the file is closed and a new one is created. The minimum segment size is 100KB.
The default value is10MB
This release includes the following corrections and modifications:
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
This release includes the following correction or modification:
An issue where an internal deadlock prevented Workspace SIP Endpoint from responding to SIP 'BYE' event sent by SIP Server has been fixed. (IW-12088)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Workspace SIP Endpoint now includes the DN in the Contact SIP header. Previously, the DN was not included for incoming SIP dialogs. This change resolves issues with applications that require the DN to be included in the header, such as the Verint recording solution. (IW-11377)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
GCTI_CONN_IPV6_ON
and GCTI_CONN_IP_VERSION
) or you can assign IPv6 to specific instances of Workspace SIP Endpoint by using the sipendpoint.enable_ipv6 and
sipendpoint.ip_version options.
This release includes the following correction and modification:
Workspace SIP Endpoint now implements Video Fast Update, according to RFC 5168, to avoid missing video during H264 video calls where the key video frame was missed. Previously, when establishing a routed video call, with the video in queue, on a device like Polycom VVX 1500, Workspace SIP Endpoint might not have rendered the incoming video stream. (IW-10785)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workspace SIP Endpoint.
sipendpoint.log.segment
— Specifies the maximum size of a log file before a new file is generatedsipendpoint.log.expire
— Specifies the maximum number of files to be stored before the oldest file is removedThis release includes the following corrections and modifications:
The Microsoft Visual C++ 2005 Redistributable is now installed correctly by Workspace SIP Endpoint installation package. (IW-10494)
Workspace SIP Endpoint now correctly processes the expires
parameter when it is set in the Contact header of the REGISTER
response. Previously, it only accepted the Expires
header and did not update the registration timeout when that header was missing. (IW-10295)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains no new features or functionality.
This release includes the following corrections and modifications:
When a call is on hold and the value of the sipendpoint.policy.endpoint.rtp_inactivity_timeout
option is set to a value greater than zero, Workspace SIP Endpoint no longer automatically finalizes the call. Previously in this scenario, the call was automatically released when the time spent in the hold state reached the specified timeout value. (IW-10189)
In SIP environments where a SIP Entity, such as AudioCode Gateway, populates the Session Description Protocol (SDP) offer by using the Microsoft extension non-standard crypto
attribute in the media stream with RTP/AVP transport, Workspace SIP Endpoint now ignores the crypto
attribute (conforming to RFC 4568). Previously, when the crypto
attribute was present, Workspace SIP Endpoint incorrectly turned on SRTP without providing crypto keys in the answer SDP. This scenario resulted in noisy calls. (IW-10015)
Workspace SIP Endpoint now implements its own application level mechanism to manage the mute call feature instead of using the system level function. The system level function muted all applications that were running through the same playback device. (IW-9837)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Workspace SIP Endpoint.
sipendpoint.policy.endpoint.video_max_bitrate
configuration has been added to enable you to control the maximum bandwidth that is allocated to the video stream in a video interaction. (IW-9611)
This release also includes the following correction and modification:
The input and output devices that are specified by the sipendpoint.policy.device.audio_in_device
and sipendpoint.policy.device.audio_out_device
options are now correctly taken into account. Previously, the default devices that were specified by the Windows Sound control panel were selected instead. (IW-8988)
If the workstation where Workspace is running has more than one IP address, Workspace SIP Endpoint no longer registers to SIP Server by using a local IP Address that cannot be reached by SIP Server. It is no longer necessary to disable the unused network adapter. (IW-8577)
Workspace SIP Endpoint no longer displays incoming video that is formatted in the 16:9 ratio with some distortion. Previously, Workspace SIP Endpoint always displayed incoming video by using the 4:3 ratio. (IW-8421)
In environments where the value of the sipendpoint.policy.session.auto_accept_video
option is set to 1
, which enables the video capability of the endpoint, Workspace SIP Endpoint no longer always activates and links to the default video camera for the entire agent login session, even if there is no active video call. Previously in this scenario, the video device could not be used by another application. (IW-8408)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.5 release of Workspace SIP Endpoint.
Starting with release 8.5.0, Interaction Workspace SIP Endpoint shall be known as Workspace SIP Endpoint. The 8.5 release of Workspace SIP Endpoint requires Workspace Desktop Edition 8.5.
Some of the primary new features added in the 8.5.0 release are:
This release includes the following corrections and modifications that were made between Release 8.1 or earlier releases and the initial 8.5 release:
Workspace SIP Endpoint no longer accepts an incoming call when it receives a SIP Server NOTIFY
request if it is already handling an active call. Previously, if a second call was placed to another party and was not yet answered before the SIP Endpoint received an INVITE
for the first call, when the agent answered the second call and then external party accepted the first call, the two calls could have been mixed. (IW-7639)
This section provides the latest information on known issues and recommendations associated with this product.
When handling a video call in Workspace SIP Endpoint, the video window's controls, like the Start Video and Stop Video camera buttons, can get out of sync and inoperable after being used numerous times. The status of the video window controls is reset upon subsequent interaction. (IW-17677)
Found In: 8.5.115.43 |
Workspace SIP Endpoint configured to communicate using SRTP exits unexpectedly when it receives several SIP REINVITE
. events. (IW-14128)
Found In: 8.5.112.03 | Fixed In: 8.5.112.04 |
In environments where the value of the sipendpoint.policy.session.auto_accept_video
option is set to 1
, which enables the video capability of the endpoint, Workspace SIP Endpoint always activates and links to the default video camera for the entire agent login session, even if there is no active video call. As a consequence, the video device cannot be used by another application. (IW-8408)
Found In: 8.5.000.20 | Fixed In: 8.5.100.10 |
Workspace SIP Endpoint always displays incoming video by using the 4:3 ratio; therefore, incoming video that is formatted in the 16:9 ratio appears to be distorted. (IW-8421)
Found In: 8.5.000.08 | Fixed In: 8.5.100.10 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.
There are no discontinued items for this product.
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Cloud Services, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.