Release Note

Interaction Workspace

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2008–2011

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.200.11_DEU – General (Under Shipping Control)           X
8.0.200.11 [09/30/10] – General           X
8.0.100.15 [07/20/10] – Hot Fix           X
8.0.100.14 [05/17/10] – General           X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.0 releases of Interaction Workspace for the German market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.200.11_DEU – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the German market. This release is under shipping control. This localization is based on Interaction Workspace 8.0.200.11. Modifications to this software component in later software versions are not supported in this localized version.

This release does not contain new features or functionality.

Corrections and Modifications

This release does not include any corrections and modifications.

Top of Page


Release Number 8.0.200.11 [09/30/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Workspace.

Corrections and Modifications

This release also includes the following corrections and modifications:


On the Aspect ACD switch, calls that are present on an agent’s phone set before the agent logs in to Interaction Workspace are now displayed in Interaction Workspace at start-up. (ER# 252036451)


A Phone icon no longer continues to be displayed in the Recent Calls list in the Team Communicator and in the Contact Directory in the following scenario: for agents that are initially logged in to both IM and Voice channels, if the agent has made a Voice call and then unchecked the Voice channel in the the Refine Place/Channel Information menu or the My Channels view. (ER# 251341186)


Voice actions are now available for agents that are configured for both IM and Voice, if the agent initially logs in only on the IM channel, then uses the Refine place/Channel Information menu or the My Channels view to log in the Voice channel. Previously, the agent was required to log out, then log in to both channels to enable voice actions if the agent was initially logged in only to the IM channel. (ER# 251238251)


In the Interaction Workspace 8.0 Deployment Guide, Figures 6, 7, and 8 now correctly label privileges as tasks. (ER# 250302316)


For Cisco Call Manager users, the Reject button is now displayed in the Interaction Preview interactive notification when an inbound call is distributed to an agent through a Routing Strategy. (ER# 249557141)


There is no longer a compatibility issue with the Roles section between Interaction Workspace 8.0.0 and later versions. Previously, if you created the Interaction Workspace application by using one type of template (InteractionWorkspace.apd or InteractionWorkspace_AgentDesktop.apd), you had to use the same type of InteractionWorkspace template for the application to upgrade the application; otherwise, there was a conflict of privileges in the Roles defined previously. (ER# 248666067)


Top of Page


Release Number 8.0.100.15 [07/20/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Interaction Workspace now correctly handles the EventDestinationBusy event from SIP Server and T-Servers. Previously, when this event was received and was not automatically followed by the EventReleased event, the Mark Done button only was available to the agent. This situation prevented the agent from releasing the call. (ER# 255562775)


Top of Page


Release Number 8.0.100.14 [05/17/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Interaction Workspace.

Corrections and Modifications

This is the initial release of Interaction Workspace. There are no corrections or modifications.

Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Limitation: Usage of Enterprise SDK that is provided with this release of Interaction Workspace is supported only for the purpose of Interaction Workspace customization.


Limitation: Interaction Workspace requires at least a DX 9.0 graphic card. (ER# 260076941)


Interaction Workspace logging does not filter sensitive DTMF content. (ER# 260671950)

Found In: 8.0.200.11 Fixed In: 

For the SIP Switch, SIP-enabled agents cannot activate call forwarding. (ER# 260214781)

Found In: 8.0.200.11 Fixed In: 

For the Ericsson MXONE switch, if the T-Server is restarted while an agent is logged in to Interaction Workspace, the agent cannot log back in after the restart. The AgentEvent status is OutOfService. (ER# 252688401)

Found In: 8.0.200.11 Fixed In: 

For agents that are initially logged in to both IM and Voice channels, if the agent has made a Voice call and then unchecked the Voice channel in the the Refine Place/Channel Information menu or the My Channels view, a Phone icon continues to be displayed in the Recent Calls list in the Team Communicator and in the Contact Directory. (ER# 251341186)

Found In: 8.0.100.14 Fixed In: 8.0.200.11

For agents that are configured for both IM and Voice, if the agent initially logs in only on the IM channel, then uses the Refine place/Channel Information menu or the My Channels view to log in the Voice channel, Voice actions are not available. The agent must log out, then log in to both channels. (ER# 251238251)

Found In: 8.0.100.14 Fixed In: 8.0.200.11

In Interaction Workspace 8.0 Deployment Guide, Figures 6, 7, and 8 incorrectly label privileges as tasks. (ER# 250302316)

Found In: 8.0.100.14 Fixed In: 8.0.200.11

For Cisco Call Manager users, the Reject button is missing from the Interaction Preview interactive notification when an inbound call is distributed to an agent through a Routing Strategy. (ER# 249557141)

Found In: 8.0.100.14 Fixed In: 8.0.200.11

When you create the Interaction Workspace application by using one type of template (InteractionWorkspace.apd or InteractionWorkspace_AgentDesktop.apd), you must use the same type of InteractionWorkspace template for the application to upgrade the application; otherwise, there will be a conflict of privileges in the Roles defined previously. (ER# 248666067)

Found In: 8.0.100.14 Documented In: 8.0.200.11

Access to the content of My History might appear to be slow if you have a large interaction history in the Universal Contact Server database. (ER# 242462280)

Found In: 8.0.100.14 Fixed In: 

On the Avaya Communication Manager switch, an agent cannot complete a conference or a transfer if the agent has alternated between two calls. (ER# 242287577)

Found In: 8.0.100.14 Fixed In: 

Not all of the functionality of Interaction Workspace is available in the Freedom Scientific application: Job Access With Speech (JAWS) 11. (ER# 241156041)

Found In: 8.0.100.14 Fixed In: 

On the Alcatel OXE switch, the delete from conference function does not operate correctly. (ER# 240421496)

Found In: 8.0.100.14 Fixed In: 

Team Communicator does not provide a detailed status per channel but only a global agent status that combines Voice and IM status. (ER# 235990899)

Found In: 8.0.100.14 Fixed In: 

Team Communicator treats words with camel case (capital letters within the word) as multiple words—for example, CamelCase is searched as Camel Case. The word CamelCase is not found. (ER# 228758715)

Found In: 8.0.100.14 Fixed In: 

Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features in this release of Interaction Workspace.


Top of Page


Internationalization

Information in this section is included for international customers.


There are no known internationalization issues in this release of Interaction Workspace.


Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

Top of Page