Release Advisory

IVR Interface Option

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2009

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

Link to 7.5 Product Release Advisory

The following information applies to Genesys 8.0.x software and is important for you to note:


Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


The defined interfaces are those of the APIs. The content and format of the IVR log files are subject to change.


IVR Server 8.0 supports IVR Drivers 8.0, 7.5, 7.2, 7.1, 7.0, and 6.5. However, some new functions available in IVR Server 8.0 are only supported for IVR Drivers 8.0.


IVR Server 8.0 supports Warm Standby and Hot Standby redundancy mode. For further information, see the IVR Interface Option 8.0 IVR Server System Administrator’s Guide. Concurrent use of Hot Standby and Load Balancing modes is not supported.

Note: While you can use the Solution Control Interface (SCI) to view the status of the IVR Driver, you cannot use SCI to start, stop or otherwise control the IVR Driver. This note applies to UnixWare-based drivers (CONVERSANT) and WVR for AIX only.


Support has been discontinued for the following releases of supported operating systems:

For the current list of operating system releases supported for IVR Server, see the Genesys Supported Operating Environment Reference Manual.


The 7.5 Configuration Wizard is included with 8.0 IVR Server. It can help you configure the IVR object, IVR Server applications, the IVR Driver application, and other associated objects. When you are using the Wizard, the banner displayed is that of the 7.5 Wizard. Disregard this banner—the Wizard will configure the 8.0 IVR Server successfully. For more information about migrating to IVR Interface Option 8.0, see the Genesys Migration Guide.


The IVR Server 8.0 product includes software developed by the Apache Software Foundation (http://www.apache.org/). The Apache license is installed with the product installation.


This product also includes the International Components for Unicode (ICU) libraries developed by IBM (http://www.ibm.com). The IBM copyright and permission notice are included in the product.


The Log Library for each application looks for the common.lms file in the installation directory that you specified for that application. If you need to run the application from a different working directory, you must either copy common.lms into the working directory or specify the command line option -lmspath to indicate the directory in which common.lms is located.

For application-specific messages, you must configure the messagefile configuration option in the log section on the Options tab of the Application’s Properties dialog box and specify the path to the application-specific *.lms file as the option value.


If you are deploying 8.x IVR Server in Hot Standby mode, a license specific to this mode is required. For more information, see the Genesys Licensing Guide.


The installation script on UNIX cannot update configuration data for applications whose host computers contain a dot (".") in their names. Therefore, when configuring a Host object in the Configuration Database, avoid using dots in the value for the Host Name property on the General tab.

If you use a host name without including the domain name (such as myserver), you will receive a warning during the installation of any application on this host. The warning message tells you that the installation cannot find the specified object; and as a result, the installation script does not update the configuration data for this application. If you see this warning, continue with the installation.

After completing the installation, update the configuration data for an application you installed on this host as follows:

  1. Open the Properties window for the Application object in Configuration Manager.
  2. Enter the correct values for Working Directory, Command Line, and Command Line Arguments on the Start Info tab.
  3. Click Apply and OK to save your configuration updates.
  4. If using the run.sh file to start the application, verify that the Working Directory, Command Line, and Command Line Arguments are specified correctly in the run.sh file.

Top of Page