Release Note

IVR Server

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2009–2013

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.001.21 [02/26/13] – General X X X X X X
8.0.000.20 [04/10/12] – Hot Fix X          
8.0.000.19 [03/23/12] – Hot Fix     X X    
8.0.000.18 [02/17/12] – Hot Fix       X    
8.0.000.18 [02/17/12] – Hot Fix       X    
8.0.000.17 [02/09/12] – Hot Fix X X X X X X
8.0.000.15 [02/09/11] – Hot Fix   X       X
8.0.000.14 [10/26/10] – General X X X X X X
8.0.000.13 [04/01/10] – Hot Fix X          
8.0.000.12 [01/25/10] – Hot Fix X X X X X X
8.0.000.11 [12/16/09] – General X X X X X X

Link to 7.5 Product Release Note (Cumulative)
Documentation Corrections
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.0 releases of IVR Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 8.0.001.21 [02/26/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.0.000.20 [04/10/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


When IVR Server is operating in the In-Front mode, and a call is not in the routing state, a Call Timeout timer transition in the Release Management state machine now issues an EventReleased message for the call. (ER# 294634002)


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Release Number 8.0.000.19 [03/23/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server is built with PGF that includes the corrected TSCP issue:

When the resource-allocation-mode option is set to circular, the TSCP now correctly allocates resources in a circular manner within each epn partition (known to the TSCP by the partition name provided in the epn option in the Annex tab of any access resource DN). Previously, the TSCP allocated resources in a circular manner in a combined list of resources belonging to all partitions, which could result in a biased selection within any particular partition. (ER# 296731309)


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Release Number 8.0.000.18 [02/17/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


When operating in the In-Front mode, IVR Server no longer sends an EventAbandoned message after receiving an XML EndCall "Abandoned" message from the XML client. IVR Server now sends EventReleased in this scenario. (ER# 294712717)


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Release Number 8.0.000.17 [02/09/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server now only sends CallStatus (Released) and EndCall messages when it receives the EventReleased message for the primary call Connection ID. Previously, IVR Server incorrectly sent CallStatus (Released) and EndCall messages when the consultation call was released in the Dialing call state. (ER# 277185760, 293796003)


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Release Number 8.0.000.15 [02/09/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


When operating in a non-NTS mode, during a routing transaction, IVR Server no longer loops within itself if a client sends a ConnectedFailed message after a default routing has occurred. (ER# 267073131)


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Release Number 8.0.000.14 [10/26/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of IVR Server.

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server now properly processes the route-in-place feature when a treatment is active and a TRouteCall request is received from Universal Routing Server (URS). (ER# 247586751)


IVR Server now properly maintains connection to a redundant pair of Configuration Servers (or Configuration Server Proxies). (ER# 248578741)


IVR Server no longer becomes unstable if it is configured incorrectly and must log invalid UTF-8 characters. (ER# 251939721)


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Release Number 8.0.000.13 [04/01/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server, operating in Network mode, now correctly handles the EndCall processing after a RouteResponse has been issued and an EndCall has been received. The EventAbandoned event is no longer issued as a result of the EndCall. (ER# 248435621)


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Release Number 8.0.000.12 [01/25/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


This release of IVR Server corrects the internal issue which prevented the autologin of agents. (ER# 243193217)


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Release Number 8.0.000.11 [12/16/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of IVR Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.5 or earlier releases and the initial 8.0 release:


The GLI server port now reopens after a switchover. (ER# 233678207, 235977033, 180605121)


IVR Server, previously used for ISCC type of transfers, now works properly when it is requested to stop through the SCI interface. Previously, IVR Server stopped functioning, and it would then loop within itself at termination instead of cleanly exiting. This issue only applied to an IVR Server that was installed on an AIX operating system. (ER# 136584283)


IVR Server, previously used for ISCC type of transfers, now works properly when it is requested to stop through the SCI interface. Previously, IVR Server stopped functioning, and it would core at termination instead of cleanly exiting. This issue only applied to an IVR Server that was installed on a Solaris 64-bit operating system. (ER#  145049119)


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Documentation Corrections

This section provides corrections and updates for issues found in currently released documentation for this product. The changes described here will be included in future published versions of the document.


The current version of the 8.0 IVR Server System Administrator's Guide incorrectly includes the call-cleanup section in Chapter 10: T-Server Common Configuration Options (page 258). IVR Server does not support the call-cleanup functionality. (IVR-2896)


The current version of the 8.0 IVR Server System Administrator's Guide contains incomplete information in the DN Availability for IVR-In-Front Mode section (page 30). It must include the following:

For IVR-In-Front configurations that are operating in Warm Standby, Hot Standby, or stand-alone mode, you can configure IVR Server to report DN status events (EventDNOutOfService and EventDNBackInService).


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The 7.5 Configuration Wizard is included with 8.0 IVR Server. It can help you configure the IVR object, IVR Server applications, the IVR Driver application, and other associated objects. When you are using the Wizard, the banner displayed is that of the 7.5 Wizard. Disregard this banner—the Wizard will configure the 8.0 IVR Server successfully. (ER# 253134179)

Found In: 8.0.000.11 Fixed In: 

The sustained average call rate supported by IVR Server is no more than 25 cps (calls per second), with short duration peaks limited to 50 cps. Short duration is in the order of seconds, not several minutes. (ER# 233855528)

Found In: 8.0.000.11 Fixed In: 

When operating in Hot Standby In-Front mode, the IVR Server's backup instance may have a memory leak. The leak is 0.07 bytes per call, with a call rate of 30 cps, over a 10-hour run duration. (ER# 223413295)

Found In: 8.0.000.11 Fixed In: 

IVR Server has a problem handling duplicate requests. (ER# 102228130)

Found In: 7.5.008.00 Fixed In: 

If an IVR port is configured as a trunk, the IVR Server generates a TRelease request. T-Server rejects this request and generates an error message, which states that an unexpected request for trunks was made, and sends the message to IVR Server. This behavior does not affect the client-side call model. (ER# 87485)

Found In: 7.1.002.00 Fixed In: 

A call on an IVR port cannot transfer to, or conference with, another IVR port using the same IVR Server. (ER# 83874)

Found In: 6.5.315.01 Fixed In: 

XML is the messaging protocol used between IVR Server and client applications that communicate with IVR Server (such as Genesys IVR Drivers, Genesys Voice Platform, and driver applications created with the IVR XML SDK). Certain character codes are not valid in an XML document. Characters with a value less than hexadecimal number 0x20 are not valid, except the characters 0x09, 0x0A, and 0x0D. These exceptions correspond to ASCII control characters TAB, LINE FEED, and CARRIAGE RETURN. No other ASCII control characters are allowed. Therefore, the keys or values in application user data must not contain any of these disallowed character codes. Any keys or user data sent or received (including after the transcoding thereof) must be no more than two bytes per character.

Found In: 6.5.309.03 Fixed In: 

Running IVR Server on some operating systems requires the installation of operating system patches. For details, refer to the release note for Programmable Gateway Framework 7.5.x.

Found In: 6.5.200.11 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


The Windows 2000 operating system is no longer supported.

Discontinued As Of: 8.0.000.11

The HP-UX 11.00 operating system is no longer supported.

Discontinued As Of: 8.0.000.11

The Solaris 7 operating system is no longer supported.

Discontinued As Of: 8.0.000.11

The AIX 4.x operating system is no longer supported.

Discontinued As Of: 8.0.000.11

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Internationalization

Information in this section is included for international customers.


Internationalization is not supported for this release.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the System Administrator's Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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