Release Note

Contents

Introduction

This release note applies to all 8.5 releases of IVR Library.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

There are no restrictions for this release. This release contains the following new functionality:

• IVR Library has been enhanced to allow IVR Drivers to connect to a backup Configuration Server in Primary mode.

Corrections and Modifications

There are no corrections or modifications in this release of IVR Library.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

There may be erroneous commonlib messages that show only if 6.5 configuration mode is used. These messages indicate Common: error -instance is not initialized, but operation is not affected. (IVR-2783)

The UDataAddList and UDataGetList methods have a restriction on the List of Key-Value pairs or List of Keys provided on the call, as well as upon the response provided. The delimiter specified as the first character in the provided List must not be contained in the Keys or Values specified, and must not be contained within the response data.

Also, if the default value for the configuration option, log_print_ud_delimiter, is chosen, then values must not contain the �:� (colon). If values are required to contain a colon, then setting the log_print_ud_delimiter option to a value other than �:� or �|� (pipe) will allow the colon within the value to be handled correctly. (IVR-2780)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

• Solaris version 9
• Red Hat Enterprise Linux version 4
• Windows Server 2003

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Internationalization

Information in this section is included for international customers.

Internationalization is not supported for this release.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

• The IVR Interface Option 8.5 IVR Driver System Administrator's Guide for your IVR Driver describes how to install, configure, and use the specific IVR Driver. It also describes the Genesys function calls provided for that IVR Driver.

• The IVR Interface Option 8.5 IVR Server System Administrator�s Guide describes how to install and configure the IVR Server.

• The Genesys Migration Guide provides specific upgrade and migration information.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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