Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.0 releases of IVR Library.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library now correctly clears old Request IDs from its memory. The issue occurred when the driver was programmed to not automatically match API requests with corresponding GetReplies, and the IVR application writer also did not match those requests correctly. (IVR-2833)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• IVR Library now supports an additional API ilSRqUDataGetList.

  Note: The syntax of the new API is:

  ilRQ ilSRqUDataGetList (ilRQ, ilPORT, CPSTR);

  The ilSRqUDataGetList() function gets a list of key-data pairs for the call that is residing on the specified IVR port. The supplied list of keys must be structured with a delimiter between each key and before the first one. For example,
  

  :key:key3:key1:

  A subsequent ilGetReply will then return the requested keys and their values as a single list, such as:
  

  :key:dataforkey:key3:key3sdata:key1:data1:

  If a requested key-data pair does not exist, NoMatch is returned for its value.

  The XML message generated by this API is UDataGetAll.

  (IVR-2715)

Corrections and Modifications

There are no corrections in this release.

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library no longer becomes unstable while attempting to send one XML message while receiving another. (ER# 321090202)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

A socket flush routine is now used to ensure that the XML messages going to IVR Server are always promptly sent. (ER# 314483716)

IVR Library now applies the log_print_send and log_print_recv configuration settings correctly. (ER# 315793831)

IVR Library correctly functions when the old 6.5 configuration mode is used. (ER# 319891013)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

• Restriction Note: This hot fix does not support operations in the 6.5 configuration mode.

Corrections and Modifications

This release includes the following corrections and modifications:

A socket flush routine is now used to ensure that the XML messages going to IVR Server are always promptly sent. (ER# 314483716)

IVR Library now applies the log_print_send and log_print_recv configuration settings correctly. (ER# 315793831)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library no longer becomes unstable when processing multiple common connection threads. (ER# 299568434, 306739763, 310239308)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library now properly handles both multiple XML messages contained within a single TCP/IP frame, as well as disconnect/reconnect sequences that in some cases caused improper operation of IVR Library. (ER# 291232396)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

This release no longer undergoes the memory leaks or instability that were previously caused by the common library code utilized in IVR Library. (ER# 292062626)

IVR Library no longer becomes unstable if a keep-alive request is received between a login request message and the login response message. (ER# 287634912)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library no longer becomes unresponsive if the old 6.5 configuration mode is used. (ER# 283178308)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release contains the following features or functionality.

• This release of IVR Library incorporates the latest common libraries.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library no longer utilizes excessive memory that previously occurred during reconnection attempts to an out-of-service IVR Server, or when processing the portlist or a GetCallInfo response. (ER# 277537373)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library no longer occasionally becomes unstable when logging information. (ER# 268958512)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library now always promptly responds to an IVR Server keep alive request. (ER# 264603247)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library no longer utilizes excessive memory when sending or receiving XML messages. (ER# 261822651)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Library no longer sends a message containing the hostname IP address to Configuration Server. Previously, in multi-LAN environments, this caused Configuration Server to respond to a wrong subnet, resulting in connection failure. (ER# 250052891)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of IVR Library.

• Stand-alone IVR Library: In release 8.0, IVR Library, previously always packaged with IVR Driver, is available as a stand-alone product.

• The following changes have been implemented in release 8.0:
  
  

  • ilSRqUdataGetAll
  • ilWatch
  • ilConnectionOpenCfgServer80
  • High Availability mode communication with IVR Server
  • getreply_with_location configuration parameter
  • TLS support
  • Client-side port support
  • ilGetParmValue returns optional parameters
  • ilConnectionOpenConfigServer

  Note: High Availability mode can be done in the XML SDK, the others are within the SDK C library version only.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.5 or earlier releases and the initial 8.0 release:

There are no corrections or modifications in the initial 8.0 release of IVR Library.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

On UnixWare operating systems, if the UDataAddList function exceeds approximately 10,000 bytes a socket error will be sent to IVR Library which will interrupt the call flow.

Workaround: IVR Library will reject any user data containing a key-value pair string with a length greater than 9999. This will prevent the socket error, yet still provide sufficient user data capability.

(ER# 70322275)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

The Windows 2000 operating system is no longer supported.

The Solaris 7 operating system is no longer supported.

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Internationalization

Information in this section is included for international customers.

Internationalization is not supported for this release.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

• The IVR Interface Option 8.0 IVR Driver System Administrator's Guide for your IVR Driver describes how to install, configure, and use the specific IVR Driver. It also describes the Genesys function calls provided for that IVR Driver.

• The IVR Interface Option 8.0 IVR Server System Administrator�s Guide describes how to install and configure the IVR Server.

• The Genesys Migration Guide provides specific upgrade and migration information.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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