| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows | UnixWare |
|---|---|---|---|---|---|---|---|
| 7.5.004.08 [07/10/09] Hot Fix | X | ||||||
| 7.5.004.07 [02/23/09] Hot Fix | X | ||||||
| 7.5.004.06 [11/21/08] Hot Fix | X | X | X | ||||
| 7.5.004.04 [07/09/08] Hot Fix | X | X | |||||
| 7.5.004.03 [09/14/07] Hot Fix | X | ||||||
| 7.5.004.02 [08/02/07] Hot Fix | X | ||||||
| 7.5.004.00 [05/30/07] General | X | X | X | X | |||
| 7.5.002.00 [03/07/07] General | X | X | X | X |
This release note applies to all 7.5 releases of IVR Library.
Note: Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality
This release includes the following corrections and modifications:
A problem where IVR Library would core/trap on platforms (with malloc operations seen in core/trap file) has been fixed. (ER# 230221531)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality
This release includes the following corrections and modifications:
IVR Library no longer returns an OK message in response to the
Route Response message after a Cancel message is received from IVR Server.
IVR Library will continue to handle new treatments and will expect a Route
Response message from IVR Server after all treatments are completed.
The contents of this Route Response message will be returned. (ER# 219328477)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality
This release includes the following corrections and modifications:
This release of IVR Library now correctly handles
scenarios in which an application provides empty CDT_Init DNs and/or switch
arguments, by generating an "invalid parameter" message. (ER# 213089893)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release documents a product limitation, and contains a new feature
for a workaround to minimize impact.
In some cases, IVR Library may become unresponsive in a way that normal call processing stops.
This happens only in the case where after a normal startup, IVR Library observes that its connection
to Configuration Server has ended (typically, Configuration Server was stopped or its switchover occurred),
and IVR Library has attempted to reconnect to Configuration Server.
cfgServerReconnect, has been added to the ivr_server_interface
section of the IVR Driver application.false true, falsefalse, the IVR Library operates normally, observing any configuration changes
until the Configuration Server connection fails for any reason. After that, the IVR Library will continue to operate normally, but
no longer be aware of any further configuration changes. With the setting of true, the IVR Library will
attempt to reconnect to Configuration Server; however, this may cause the IVR
Library to become unresponsive as described above. (ER# 191941404)
This release does not include any corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
IVR Library no longer cores when using either the LocalPrn or the
LocalPrnSelector application programming interface. The incoming
message is no longer truncated by IVR Library. It is the responsibility of the
application to restrict the incoming message size to less than 65,000 bytes; a
message of a size greater than this value may cause IVR Library to malfunction.
(ER# 150482041)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
When running in 6.5 mode, IVR Library no longer periodically attempts to ensure that Configuration Server is running. Previously, checking for Configuration Server in 6.5 mode would log a message using a null port, causing a core on Solaris operating systems. (ER# 143746461)
The request IDs from the AgentQuery and AgentLogin activity messages
are no longer placed in the port object list of request IDs, which are now deleted from the
request ID table when a response returns for these agent activity messages. (ER# 132386041)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
Note: Please refer to the Discontinued Support section for items that have been discontinued in this release of IVR Library.
When an AgentID is dynamically changed, the agent is logged out and logged back
in with the new ID. (ER# 36611671)
When the SetReady configuration item is changed on an agent, IVR Library now
sets the agent to the proper state. (ER# 118328779)
The LocalPrnSelector message size limit has been increased to 65000 bytes;
any incoming messages greater than 65000 bytes are now truncated. (ER# 124695741)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.5 release of IVR Library.
Starting with this release, the IVR Library supports the optional use of the Transport Layer Security (TLS) protocol to secure data transfer between its components. TLS is an industry- standard protocol for secure communications on the Internet, and is the successor of SSL 3.0. This feature is only available for certain operating systems and versions. For more information, see the Genesys Transport Layer 7.5 Security Deployment Guide.
IVR Library now translates the key-value delimiter for logging purposes, and allows the
ini file to specify which character to use as the delimiter.
The AgentLogin message is now logged along with its password, if it is configured
to do so.
If a dynamic change is received for an agent who is not associated with the IVR object in use, the dynamic change is not logged.
IVR Library now responds to RouteStart and GetReply messages when a
treatment arrives. Previously, IVR Library waited for the timeout to expire.
This release includes the following corrections and modifications that were made between Release 7.2 or earlier releases and the initial 7.5 release:
The performance when processing large user data strings with escape characters in them has been improved. (ER# 36830876)
The performance of agent control processing for a large number of agents has been improved. (ER# 36830878)
IVR Library now automatically reconnects to Configuration Manager if the connection to it is lost. Previously, IVR Library had to be restarted in order to re-establish communication with Configuration Manager. (ER# 36830880)
If the UDataAddList function is composed of only delimiter characters, it will
now be rejected instead of causing an exception to be generated. (ER# 36832914)
Note: Refer to ER# 70322275 for a workaround to this issue.
The ampersand ("&") character is now permitted in the name of an IVR object. (ER# 37375239)
IVR Library has eliminated incorrect behavior after a bad socket send on UnixWare operating systems by limiting user data to less than 10,000 bytes. (ER# 39243821)
IVR Library now properly processes user data which uses a hexadecimal "FF" as a delimiter. (ER# 40638891)
IVR Library now purges the port request ID list after each GetReply for that port.
(ER# 41729911)
IVR Library no longer returns the CDT_Cancel response in the CDT_Init
GetReply message. The cancellation always sets its response data to OK.
(ER# 46003201)
When LegacyMode is set to false, an AgentID change
now results in the agent being logged out. (ER# 64349749)
On the Solaris operating system, IVR Library no longer terminates abnormally on agent activity during load-sharing startup. (ER# 64349752)
This section provides the latest information on known issues and recommendations associated with this product.
On UnixWare operating systems, if the UDataAddList function exceeds
approximately 10,000 bytes a socket error will be sent to IVR Library which will
interrupt the call flow.
Workaround: IVR Library will reject any user data containing a key-value
pair string with a length greater than 9999. This will prevent the socket
error, yet still provide sufficient user data capability.
(ER# 70322275)
| Found In: 7.2.000.27 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
IVR Library no longer supports the optional use of the Transport Layer Security (TLS) protocol to secure data transfer between its components.
| Discontinued As Of: 7.5.004.00 |
IVR Library no longer supports translation of the key-value delimiter for logging purposes,
nor does it support the ini file to specify which character to use as the delimiter.
Any configuration in the ini file for this option will be ignored.
| Discontinued As Of: 7.5.004.00 |
IVR Library no longer supports logging of the AgentLogin message along with its
password, even if it is configured to do so.
| Discontinued As Of: 7.5.004.00 |
IVR Library no longer suppresses the logging of dynamic changes that may be received for an agent who is not associated with the IVR object in use.
| Discontinued As Of: 7.5.004.00 |
IVR Library no longer supports responses to the GetReply for a RouteStart
message based upon treatments arriving. It now either waits for the RouteStart
response or times out, whichever comes first.
| Discontinued As Of: 7.5.004.00 |
Information in this section is included for international customers.
Internationalization is not supported for this release.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the System Administrator's Guide first.
The IVR Interface Option 7.5 IVR Driver System Administrator's Guide for your IVR Driver describes how to install, configure, and use the specific IVR Driver. It also describes the Genesys function calls provided for that IVR Driver.
The IVR Interface Option 7.5 IVR Server System Administrators Guide describes how to install and configure the IVR Server.
The Genesys Migration Guide provides specific upgrade and migration information.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.