Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.1 releases of T-Server for EADS Intecom M6880.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.
• You can find information about changes and corrections to functionality common to all T-Servers in the release note for T-Server Common Part release 8.1.x.
• Your T-Server’s name correlates generally with the name of the switch you intend to use, but vendor switch names often change. For full details on the name(s) of the switch intended for use with this T-Server, see the Genesys Supported Media Interfaces Reference Manual.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see T-Servers. Please contact your Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.62. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

The Microsoft Windows Installer package (MSI) now contains an intecom_server.pdb file. (ER# 323648448)

T-Server now correctly processes call scenarios where a consultation call is made to a destination DN that is configured incorrectly (the DN is configured as an ACD Queue in the configuration environment, while at the same time, it is configured as an agent's line on the PBX). Previously in such scenarios, T-Server did not distribute an EventRinging event and stopped responding. (ER# 313844356)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.50. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server now accepts TAgentLogin requests containing a ThisQueue attribute with an empty string and uses the currently associated pilot of the DN, which is initially set to the value of the pilot DN-level option configured in the TServer section, and is updated whenever T-Server receives one of the following notifications:

1. A computer-telephony integration (CTI) message is sent from the switch with a Pilot ID for this DN (a DB_MESG, a CIM, or a CPF message containing an Agent Line field).
2. The DN-level option, pilot, is changed.
3. The DN-level option, pilot, is deleted from the configuration environment. T-Server then updates the associated pilot with an empty string value.

Previously, if the ThisQueue attribute was not specified, T-Server rejected these TAgentLogin requests. (ER# 310022643)

T-Server now rejects a TReconnectCall request and generates an EventError message after the main call is released at the DN for which the request is issued. Previously, when T-Server received a TReconnectCall request after the main call was released at the DN for which the request was issued, but there was still another party on the call, T-Server did not reject this request and sent a CTI message to the switch. (ER# 309210283)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.47. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server now correctly distributes the Reference ID attribute in the following scenario:

1. DN1 makes an outbound call.
2. An external party answers.
3. DN1 initiates the consultation call to a Routing Point.
4. An external party releases the call, which is followed immediately by a TReconnectCall request from the T-Server client.

Previously, a TReconnectCall request for the released call caused T-Server to return the Reference ID attribute in the EventReleased event for the consultation call. (ER# 307340009)

T-Server now correctly sets the ANI attribute in an EventDialing event after a CIM:CALL_QUEUED message is received from the switch in scenarios where an inbound call arrives at an ACD Queue. Previously, the ANI attribute could be incorrectly set in these EventDialing events. (ER# 305838601)

T-Server now supports the configuration option, distrib-attr-dnis-from, to allow T-Server to update the value of the DNIS attribute in call-related events with the digits found in the DNISOriginal message field provided in CTI (computer-telephony integration) events. This option is set in the TServer section of the T-Server Application object.

distrib-attr-dnis-from
Default Value: dnis-original
Valid Values: dnis-original, dnis-routing
Changes Take Effect: Immediately

Specifies whether T-Server should distribute the DNIS attribute in call-related events based on the content of the CTI message fields, DNISOriginal or DNISRouting, if this value was not previously set during the life of the call.

(ER# 305838539)

T-Server now uses the correct User Group value from a configuration environment when sending a ARC:AGENT_SIGNON CTI message to the switch. Previously, T-Server incorrectly sent a value of 1 regardless of the value provided in a configuration environment, whether configured in the user-group configuration option for the DN, or the default-user-group configuration option for the T-Server Application object. (ER# 305838342)

T-Server now correctly synchronizes DN states based on the value of the off-hook flag in the CPF:STATION_STAT_RESP message. Previously, T-Server incorrectly processed the off-hook flag. (ER# 284002521)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.000.25. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

A new configuration option, distrib-dnis-cim-orig, has been added in this release:

distrib-dnis-cim-orig
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately

Specifies how T-Server populates AttributeDNIS in call-related events. If the option is set to true (the default), T-Server populates AttributeDNIS with the Destination digits provided in the CIM:ORIGINATED switch message related to the current call regardless of the call type. This mode is compatible with release 7.6 of T-Server. If the option is set to false, T-Server populates AttributeDNIS with digits provided in the DNIS Original field in the first of the messages CIM:RING_DIRECT, CIM:RING_XFER, CIM:RING_CFALL, CIM:RING_CFBUSY, CIM:RING_CFNOANS, CIM:DIRECT_CALL, CIM:DIRECT_XFER, CIM:CFALL, CIM:CFBUSY, or CIM:CFNOANS, related to the current call. (ER# 281455753)

A new configuration option, distrib-this-queue, has been added in this release:

distrib-this-queue
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately

Specifies how T-Server populates AttributeThisQueue in call-related events. If the option is set to true, T-Server populates AttributeThisQueue with the agent's ACD Queue digits, for all calls in which the agent participates. This mode is compatible with release 7.6 of T-Server. If the option is set to false (the default), T-Server populates AttributeThisQueue with the agent's ACD Queue digits only for the calls that are distributed from a queue. (ER# 182881743)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.000.23. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

This release of T-Server is built with TSCP 8.1.000.23, which corrects the following issue:

T-Server no longer shuts down if it fails to obtain an ISCC license. (ER# 278678036, 278538785)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.000.19. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of T-Server for EADS Intecom M6880.

• T-Server no longer connects to applications that have disabled status in the configuration environment.
• The default value of the background-processing configuration option has been changed to true.
• T-Server now supports the Unresponsive Process Detection feature. The following configuration options enable this feature:

  • heartbeat-period
  • hangup-restart

  See option descriptions in your T-Server Deployment Guide. For more information, refer to the Framework 8.0 Management Layer User’s Guide.
• T-Server now supports IPv6. For more information, refer to the Framework 8.1 Deployment Guide.
• T-Server now supports vSphere 4 Hypervisor.
• T-Server now supports Acresso FLEXNet Publisher 11.9 license manager.
• T-Server is now supported on the following platforms:

  • AIX 7.1 64-bit
  • HP-UX Itanium (version 11i v3)
  • Red Hat Enterprise Linux 5 64-bit

• T-Server now distributes an explicit EventError (Invalid party state) message for transfer requests to an internal busy destination. See the reject-xfer-req-to-busy configuration option in the Framework 8.1 T-Server for EADS Intecom M6880 Deployment Guide for details.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 8.0 or earlier releases and the initial 8.1 release:

T-Server now correctly updates the DN's port information when it is reconfigured on the switch for the same DN. (ER# 275635462)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Switch limitation: It is possible to set call forwarding for logged-in agents from the ATDC console, which may result in calls stuck in the queue where the agent is logged in. (TS-7927)

Switch limitation: The Intecom PointSpan switch may distribute a CIM:ON_HOOK message instead of CIM:PILOT_QUEUE_EXIT in inbound IVR scenarios. Such calls fail to be distributed to agents in the default queue of the IVR. (TS-9535)

Switch limitation: The Intecom PointSpan switch may process the CTI request to answer a second incoming call on a multi-number phone incorrectly, which could result in two active calls on the same phone at the same time. (TS-6455)

Switch limitation: The Intecom PointSpan switch version 5.2 no longer supports call monitoring by multiple observers. ( TS-9112)

Switch limitation: After initiating a single-step transfer, the Intecom PointSpan switch sends two identical CIM:Originated messages. (TS-6235)

When T-Server receives a TReconnectCall request after the main call is released at the DN for which the request is issued, but there is still another party on the call, T-Server does not reject the request and sends a computer-telephony integration (CTI) message to the switch. (ER# 309210283)

Switch limitation: On telephone sets supporting the call hold type, transfers or conferences must not be completed after one call is explicitly placed on hold and a separate call is dialed. If a transfer or a conference is completed from such a state, the telephone set may become unable to subsequently initiate a second call after a call is placed on hold. (ER# 297967211)

T-Server shuts down if it fails to obtain an ISCC license. (ER# 278678036)

In Predictive Call scenarios, call information is not synchronized between an HA pair of T-Servers when reporting EventDialing. (ER# 234042131)

Switch limitation: The SPEAKER function cannot be activated for a call that was answered or retrieved via a CTI application if the handset is in the off-hook position. (ER# 43932107)

When a call is forwarded automatically by the switch because of a no-answer time-out setting, T-Server generates EventAbandoned instead of EventReleased. (FR# 48926)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

The Solaris 8 operating system is no longer supported.

The Red Hat Enterprise Linux 3.0 operating system is no longer supported.

The Tru64 UNIX operating system is no longer supported.

The AIX 5.1 and 5.2 operating systems are no longer supported.

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

• The Framework 8.1 T-Server for EADS Intecom M6880 Deployment Guide contains detailed reference information for the Genesys Framework 8.1 T-Server for EADS Intecom M6880, including configuration options and specific functionality.

• The Framework 8.1 Deployment Guide helps you configure, install, start, and stop Framework components.

• The Genesys Events and Models Reference Manual contains an extensive collection of events and call models describing core interaction processing in Genesys environments.

• The Platform SDK 8.x .NET (or Java) API Reference contains technical details of T-Library functions.

• The Genesys Migration Guide contains a detailed migration strategy for each software release. Please refer to the applicable portion of this guide or contact Genesys Customer Care for additional information.

• The Genesys Supported Operating Environment Reference Manual contains information about supported operating systems and databases.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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