Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of T-Server for EADS Intecom M6880.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.
• You can find information about changes and corrections to functionality common to all T-Servers in the release note for T-Server Common Part release 8.0.x.
• Your T-Server’s name correlates generally with the name of the switch you intend to use, but vendor switch names often change. For full details on the name(s) of the switch intended for use with this T-Server, see the Genesys Supported Media Interfaces Reference Manual.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.0.001.17. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in this release of T-Server for EADS Intecom M6880.

• T-Server now supports Intecom Pointspan version 5.2.

• The new option support-switch-ps52 has been introduced to define whether T-Server should use algorithms in order to compensate for the known limitations of the Intecom Pointspan version 5.2 switch.
  
  support-switch-ps52
  Default Value: false
  Valid Values: true, false
  Changes Take Effect: Immediately
  
  If this option is set to true, the correct algorithm is applied.
• The new option switch-ps52-req-delay has been introduced to define the amount of time (in milliseconds) that must elapse before the next client request is executed on the DN that received the THoldCall request.
  
  switch-ps52-req-delay
  Default Value: 500 msec
  Valid Values: Any valid timeout value
  Changes Take Effect: Immediately
  
  T-Server will ignore option switch-ps52-req-delay if option support-switch-ps52 is set to false.
• The new option use-xfer-revert-optimization has been introduced in this release:
  
  use-xfer-revert-optimization
  Default Value: false
  Valid Values: true, false
  Changes Take Effect: Immediately
  
  If set to true, when a transfer is reverted because of the release of the destination party of a consultation call, T-Server will generate EventReleased for the origination party of the consultation call at the same time as for the destination party of the consultation call.

Corrections and Modifications

This release does not contain any corrections and modifications.

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.0.001.15. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of T-Server for EADS Intecom M6880.

• Support for Call Recording. The Call Recording feature enables users to record a call on a special recording device.

• Support for Off-Net Queuing. The Off-Net queuing feature provides users with the flexibility to overflow incoming ACD Queue calls to a remote switch.

• Support for Attendant Console support. The Attendant Console (ATDC) is a telephony device capable of performing all types of calls and handling numerous functions, including human-supervised simultaneous manipulation of several calls.

• DN request support. The new create-addr-on-register option has been introduced to enable clients to register and send requests for DNs that do not have an entry in Configuration Manager.
• T-Server now supports registration of trunks as DNs of type Voice Treatment Port with the Switch-Specific Type set to 5. This enables T-Server clients to report statistics about answered calls for the Off-Net queuing scenarios.
• Starting with this release, the ic-kpl-trace configuration option is obsolete. Use the new print-heartbeat configuration option instead.
  
  print-heartbeat
  Default Value: false
  Valid Values: true, false
  
  Controls the logging of heartbeat packets into T-Server logs.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.6 or earlier releases and the initial 8.0 release:

T-Server now correctly distributes an EventReleased message for a scenario in which a transfer is canceled and a conference is initiated from the same DN. Previously in this scenario, T-Server did not distribute EventReleased, which resulted in a stuck call. (ER# 109679631)

T-Server now correctly distributes an EventEstablished message for DN1, and EventRinging and EventEstablished messages for DN3 in the following scenario:

1. An agent from DN1 dials DN2.
2. The call is ringing at DN2.
3. An agent at DN3 picks up the call using a hardphone.

T-Server now correctly processes the following scenario:

1. DN1 and DN2 belong to the same call-pickup group.
2. An agent from the Attendant Console (ATDC) dials DN1.
3. The call is ringing at DN1.
4. An agent at DN2 answers the call using the call-pickup feature on a regular phone, or by sending a TAnswerCall request with pickup=yes from a softphone.

T-Server now correctly processes the following scenario:

1. The support-atdc configuration option is set to true.
2. ATDC devices are registered in the Configuration Layer.
3. T-Server is started.
4. The value of support-atdc is changed to false.

T-Server now correctly processes scenarios involving a malformed CIM:RING_CFBUSY switch message with a missing CalledParty field. (ER# 223756641)

T-Server now correctly processes the following scenario:

1. An inbound call arrives at DN1.
2. An agent at DN1 initiates a transfer to an ACD Queue.
3. The agent at DN1 completes the transfer.
4. An IVR is connected to the queued call.
5. The IVR disconnects.

T-Server now distributes a DN misconfigured log message for DNs of type Trunk, Voice Mail, and Voice Treatment Port, if it is unable to extract the port value from a DN name, and if port is not provided in the DN's Annex tab configuration in Configuration Manager. (ER# 230153800)

In call-pickup scenarios, the following issues are no longer applicable:

• T-Server no longer distributes the EventAbandoned message instead of EventReleased with AttributeCallState set to Pickedup.
• T-Server correctly processes RequestAnswerCall.

(ER# 73494922)

T-Server now validates the correctness of the held_conn_id and current_conn_id parameters in a TAlternateCall request. If these parameters are incorrect, T-Server immediately returns an EventError message to the T-Server client, preventing the request from failing by a timeout. (ER# 219500431)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Switch limitation: The SPEAKER function cannot be activated for a call that was answered or retrieved via a CTI application if the handset is in the off-hook position. (ER# 43932107)

When a call is forwarded automatically by the switch because of a no-answer time-out setting, T-Server generates EventAbandoned instead of EventReleased. (FR# 48926)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

The Windows 2000 operating system is no longer supported.

The HP-UX 11.00 operating system is no longer supported.

The Solaris 7 operating system is no longer supported.

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Internationalization

Information in this section is included for international customers. There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.

• The Framework 8.0 T-Server for EADS Intecom M6880 Deployment Guide contains detailed reference information for the Genesys Framework 8.0 T-Server for EADS Intecom M6880, including configuration options and specific functionality.

• The Framework 8.0 Deployment Guide helps you configure, install, start, and stop Framework components.

• The Genesys 7 Events and Models Reference Manual contains an extensive collection of events and call models describing core interaction processing in Genesys environments.

• The Voice Platform SDK 8.0 .NET (or Java) API Reference contains technical details of T-Library functions.

• The Genesys Migration Guide contains a detailed migration strategy for each software release. Please refer to the applicable portion of this guide or contact Genesys Technical Support for additional information.

• Genesys Supported Operating Environment Reference Manual contains information about supported operating systems and databases.

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