Release Note

Genesys Interactive Insights

Language Pack – Japanese

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2013-2017

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.405.05 [04/29/2016] – General X     X X X
8.1.106.02 [06/25/2015] – General X     X X X
8.1.101.05 [12/05/2013] – General X X   X X X

Link to Genesys Interactive Insights 8.1 Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Additional Information


Introduction

This release note applies to all 8.1 releases of Genesys Interactive Insights Language Pack for the Japanese market.

Note: Product translation is limited to the contents of this product only. Display data coming from other products may appear in English.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Legal Notices for Genesys Interactive Insights. Please contact your Customer Care representative if you have any questions.


Release Number 8.1.405.05 [04/29/2016] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the Genesys Interactive Insights Language Pack for the Japanese market.

Corrections and Modifications

There are no corrections or modifications in this release of the Japanese Language Pack for GI2.

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Release Number 8.1.106.02 [06/25/2015] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the Genesys Interactive Insights Language Pack for the Japanese market.

Corrections and Modifications

There are no corrections or modifications in this release of the Japanese Language Pack for GI2.

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Release Number 8.1.101.05 [12/05/2013] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the Genesys Interactive Insights Language Pack for the Japanese market.

Corrections and Modifications

There are no corrections or modifications in this first release of the Japanese Language Pack for GI2.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


In deployments with release 8.1.106.02 language packs installed, some reports may be only partially translated, causing some report text to display in English. (GII-5419)

Found In: 8.1.106.02 Fixed In:

If you apply this Language Pack, you might see truncated strings in cells, even if the wrap property is enabled for cells. This occurs because Business Objects reports use the Arial font by default; however the Business Objects engine is unable to control spacing for Asian characters if the Arial font is used. SAP, the maker of Business Objects, recommends that you resolve this problem by replacing Arial with a font that correctly wraps the text, such as MS Gothic.

Workaround:

To switch the Business Objects (BO) server to use, for example, MS Gothic font, replace the Arial font definition using the following steps:

  1. Browse to the folder where BO servers is installed, for example:
  2. Open the file fontalias.xml, and edit the Arial font definition to match the following:

    ‹FONT NAME="Arial"›
    ‹FONTFAMILY PLATFORM="ttf" NAME="Arial"›
    ‹FONTATTRIBUTE BOLD="false" ITALIC="false" LOGICAL="Arial" PHYSICAL="arial.ttf;Arial.ttf"/›
    ‹FONTATTRIBUTE BOLD="true" ITALIC="false" LOGICAL="Arial Bold" PHYSICAL="arialbd.ttf;arialb.ttf;Arial-Bold.ttf"/›
    ‹FONTATTRIBUTE BOLD="false" ITALIC="true" LOGICAL="Arial Italic" PHYSICAL="ariali.ttf;Arial-Italic.ttf"/›
    ‹FONTATTRIBUTE BOLD="true" ITALIC="true" LOGICAL="Arial Bold Italic" PHYSICAL="arialbi.ttf;arialz.ttf;Arial-BoldItalic.ttf"/›
    ‹/FONTFAMILY›
    ‹FONTFAMILY PLATFORM="win" NAME="Arial"/›
    ‹FONTFAMILY PLATFORM="java" NAME="Arial, Helvetica, 'Courier New', 'Times New Roman'"/›
    ‹FONTFAMILY PLATFORM="html" NAME="Arial, Helvetica, 'Courier New', 'Times New Roman'"/›
    ‹/FONT›
    To
    ‹FONT NAME="Arial">
    ‹FONTFAMILY PLATFORM="ttf" NAME="MS Gothic"›
    ‹FONTATTRIBUTE BOLD="false" ITALIC="false" LOGICAL="MS Gothic" PHYSICAL="msgothic.ttc,1;ARIALUNI.TTF;kochi-gothic-subst.ttf"/›
    ‹/FONTFAMILY›
    ‹FONTFAMILY PLATFORM="win" NAME="MS Gothic"/›
    ‹FONTFAMILY PLATFORM="java" NAME=" 'MS Gothic', 'Arial Unicode MS'"/›
    ‹FONTFAMILY PLATFORM="html" NAME=" 'MS Gothic', 'Arial Unicode MS'"/›
    ‹/FONT›
    

Note: Alternatively, you can continue to use Arial as the font on the BO server. In this case, you can change the font of each GI2 report to prevent strings from being truncated in the cells.

(GII-4298)

Found In: 8.1.101.05 Fixed In:

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued items for this release of the Japanese Language Pack for GI2.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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