Deployment Procedure

Genesys Interactive Insights


Genesys Telecommunications Laboratories, Inc. © 2013–2017



Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.405.05 [06/05/2015] – General X     X X X
8.1.405.02 [11/25/2014] – General X     X X X
8.1.400.19 [08/14/2014] – General X     X X X
8.1.400.18 [08/06/2014] – General X     X X X
8.1.400.17 [07/29/2014] – General X     X X X
8.1.300.03 [02/24/2014] – General X     X X X [07/26/2017] – Hot Fix X     X X X [01/26/2017] – Hot Fix X     X X X [07/28/2016] – Hot Fix X     X X X [04/11/2016] – Hot Fix X     X X X [03/22/2016] – General X     X X X [11/30/2015] – General X     X X X [09/25/2015] – General X     X X X [07/03/2015] – Hot Fix X     X X X [06/05/2015] – General X     X X X [12/19/2014] – Hot Fix X     X X X [11/18/2014] – General X X   X X X [10/17/2014] – General X X   X X X [12/23/2013] – General X X   X X X [07/17/2013] – General X X   X X X [03/14/2013] – General X X   X X X [01/31/2013] – General X X   X X X

Deployment Procedure
Additional Information


This deployment procedure applies for all 8.1.x releases of Genesys Interactive Insights (GI2) that are listed in the release table above.

Deployment Procedure

To deploy this installation package within a new environment, follow the instructions provided in the latest Genesys Interactive Insights 8.1 Deployment Guide.

To deploy the package within your existing 8.1.x GI2 environment, perform the following steps:

  1. Create a backup of the BusinessObjects repository including the GI2 universe and reports. For example, export the universe and reports to a BIAR/LCMBIAR file.

  2. Following the instructions in the Genesys Info Mart 8.1.x Deployment Procedure, upgrade your Info Mart database schema to the version that is associated with the appropriate Genesys Info Mart release. For each Reporting & Analytics Aggregates (RAA) 8.1.x release, the Reporting and Analytics Aggregates 8.1 Release Advisory lists the supported Genesys Info Mart releases that interoperate with RAA.

  3. Check your version of BusinessObjects:

  4. If your deployment uses PostgreSQL for the Info Mart database:

    1. Edit the file postgresql.prm, which is stored in one of the following locations:
      • Windows BO XI 3.1: <BO_INSTALLDIR>\BusinessObjects Enterprise 12.0\win32_x86\dataAccess\connectionServer\jdbc
      • Linux BO XI 3.1: <BO_INSTALLDIR>/bobje/enterprise120/linux_x86/dataAccess/connectionServer/jdbc
      • Windows BI 4.1: <BI_INSTALLDIR>\SAP BusinessObjects Enterprise XI 4.0\dataAccess\connectionServer\jdbc
      • Linux BI 4.1: <BI_INSTALLDIR>/sap_bobj/enterprise_xi40/dataAccess/connectionServer/jdbc
    2. Within postgresql.prm, replace or add the USER_INPUT_DATE_FORMAT parameter definition:
      from: <Parameter Name="USER_INPUT_DATE_FORMAT">{\d 'yyyy-mm-dd'}</Parameter>
      to: <Parameter Name="USER_INPUT_DATE_FORMAT">{\t\s 'yyyy-mm-dd HH:mm:ss'}</Parameter>
    3. Save the file and restart the BOE instance.

  5. For releases 8.1.0 or 8.1.1 only, run the BusinessObjects Diagnostic Tool and address any issues that you encounter.

  6. If a previous 8.1.4 release was installed, run the Central Management Console (CMC). Click Promotion Management, and if it exists, delete the Promotion Job named 8.1.4.

  7. Reinstall GI2 from its installation package following the instructions in the Genesys Interactive Insights 8.1 Deployment Guide. For UNIX, deploy the installation package using the bash shell.

    Note: The GI2 universe and reports will be installed to the directory named for the release number (such as 8.1.4) within the BusinessObjects repository.

  8. Check for errors:

  9. If the version of RAA provided with Genesys Info Mart is an older version than the RAA software provided with this version of GI2, you must deploy (into your Genesys Info Mart root) the version of RAA that is included with GI2. For more detailed information, see the Reporting and Analytics Aggregates Deployment Guide.

  10. If your environment collects social media metrics, and you want to run the standard GI2 social media reports (Agent Interaction Hierarchy, Agent Social Engagement, and Social Engagement reports) without customization, run the make_gim_UDE_template_<dbms>.sql script (provided within the RAA installation package) if it has not been run already. Refer to "Configuring Social Media User Data" in the Genesys Interactive Insights 8.1 User's Guide for more information.

  11. If you require localization, install the relevant Language Pack as follows:

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Genesys Interactive Insights 8.1 Deployment Guide first.

If you encounter any issues with the deployment of this package, please contact Genesys Customer Care.

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