| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 8.0.100.15 [10/10/2011] – Hot Fix | X | X | X | X | ||
| 8.0.100.07 [05/27/2011] – Hot Fix | X | X | X | X | ||
| 8.0.100.06 [05/20/2011] – Hot Fix | X | X | X | X | ||
| 8.0.100.05 [03/28/2011] – General | X | X | X | X | ||
| 8.0.001.02 [11/16/2010] – General | X | X | X | X | ||
| 8.0.000.32 [09/27/2010] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of Reporting and Analytics Aggregates (RAA)—an optional component of Genesys Info Mart 8.0.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release also includes the following corrections and modifications:
Reporting Analytics and Aggregates now correctly calculates the following aggregate columns in all RAA hierarchies in which the columns are found:
CONSULT_RCV_WARM_ENGAGE_TIME CONSULT_RCV_ACC_WARM CONSULT_RCV_WARM_HOLD_TIME CONSULT_RCV_WARM_HOLD
Now, the formulas exclude the count and duration for the agent conference initiator in cases when the customer disconnected from the conference while the conference was still in progress. (ER# 282863782)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release also includes the following corrections and modifications:
In previous releases, the aggregation process stopped and would not restart without GIM restart whenever GIM configuration options were changed dynamically. Under these circumstances, errors similar to the following were logged:
15:33:54.575 Agg.Main Synchronizing time ranges, options or disabled hierarchies 15:33:54.575 Agg.Main Unable to synchronize time ranges, options or disabled hierarchies 15:33:54.575 Agg.Main java.lang.NullPointerException
This version corrects this behavior. (ER# 274364795)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release also includes the following corrections and modifications:
No longer will you see the GIM Server fail with an out-of-memory error because of repeated aggregation restarts where the restarts are issued manually, via the configured GIM aggregation schedule, or via GIM maintenance (which also indirectly restarts aggregation). (ER# 273147313)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Reporting and Analytics Aggregates.
AG2_AGENT_CAMPAIGN and AG2_CAMPAIGN hierarchies, queries, and tables
have been added to RAA schema in this release. This release also includes the following corrections and modifications:
This release adds the AGR_NOTIFICATION aggregation request table:
PENDING_AGR table andIn previous releases, Job_TransformGIM, at times, hanged upon receipt of notifications
when aggregation was not initialized, for example, or under those circumstances when error resulted during
initialization of aggregation. The addition of the AGR_NOTIFICATION table to the RAA schema
corrects this issue. (ER# 268122093)
In previous 8.0 releases, the gim_agg_application_options.cfg configuration file contained
an option (date-time-calendar-name) that was not recognized by GIM Server. This option has been
removed from the configuration file (as have all other DATE_TIME options—RAA relies on
GIM defaults for this section). (SR# 486308)
The installation routine now installs RAA as a plugin to Genesys Info Mart (GIM). Previously, if you
indicated to install RAA in the GIM root directory—as was recommended in the Reporting and Analytics
Aggregates 8.0 Deployment Guide for operating aggregation in integrated mode—some RAA installation
files (such as the ip_description.xml and read_me.html) overwrote GIM installation
files. (ER# 255868778)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Reporting and Analytics Aggregates.
make_gi2.sql upon first run.
This script deploys additional tables, views, and indexes that are required for
Interactive Insights operation. This release also includes the following corrections and modifications:
The aggregation process no longer commits data while GIM is sending notifications about updates to
FACT tables. In the previous release, this mis-timing of commits could possibly yield errors
if the transformation job was ever interrupted. (ER# 263708324)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Reporting and Analytics Aggregates.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
The consult-initiated fields of the following tables capture both simple and warm consultations when they should only reflect measurement of simple consultations:
AG2_AGENT_GRP_[*].CONSULT_INITIATED
(ER# 280886501)
| Found In: 8.0.100.06 | Fixed In: 8.1.000.12 |
For a Microsoft SQL Server RDBMS, by default RAA assigns the INTEGER data type to
metrics for the lower aggregation levels (for example SUBHR and DAY). As a
result, there is a limit to the amount of data RAA can handle. If you find that aggregation fails
for a particular aggregate (such as AG2_ID in the H_ID hierarchy), you
can disable that hierarchy. Refer to the chapter entitled "[agg-populate-disable] Section" in the Reporting and
Analytics Aggregates Deployment Guide for instructions. (ER# 295306930)
| Found In: 8.0.100.05 | Fixed In: |
The gim_agg_application_options.cfg configuration file contains an
undocumented option: deadlock-threshold. The value of this option represents
the time, in seconds, in which aggregation results must be returned before aggregation
write operations are considered to be deadlocked or RDBMS performance is considered to be
too slow.
In this release, this option is reserved for internal use only and its value should not be changed unless requested by Genesys Technical Support.
| Found In: 8.0.100.05 | Fixed In: 8.1.000.12 |
The number and duration of agent-initiated consultations for interactions distributed from a
queue (stored in the AG2_AGENT_QUEUE_[*].CONSULT_INITIATED and
..CONSULT_INITIATED_TIME fields respectively) always yields a zero value.
(ER# 275037858)
| Found In: 8.0.100.05 | Fixed In: 8.1.000.12 |
With some GIM versions, if you change GIM options, such as the database access point or
aggregation-engine-class-name while GIM is running, you might encounter error messages, such
as the following:
18:44:05.062 Lib.Thread.KeeperManager caught an exception. Monitor: AggKeeper Message: AggKeeper: unable to execute command: UPDATE_CONFIG 18:44:05.062 Lib.Thread.KeeperManager common.TransformError: Exception during synchronization of existing configuration
And, both GIM and RAA might stop processing data. To work around this problem, restart GIM after making above-mentioned changes or make the changes while GIM is not running. (ER# 271265897)
| Found In: 8.0.001.02 | Fixed In: |
Some aggregator messages are logged as ERROR. In the specific context, however,
ERROR indicates logging priority rather than something erroneous.
(ER# 254391780)
| Found In: 8.0.000.32 | Fixed In: 8.1.000.12 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
The ojdbc5.jar Oracle JDBC driver is no longer provided within the RAA
installation package.
| Discontinued As Of: 8.0.100.05 |
The ability to purge data from the aggregate tables is not available in the 8.0.x releases. This feature was available in the 7.6.x releases.
| Discontinued As Of: 8.0.000.32 |
Information in this section is included for international customers.
There are no known issues related to internationalization.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Reporting and Analytics Aggregates 8.0 Deployment Guide describes the installation procedure, the configuration options and runtime parameters that impact how RAA operates, and post-installation setup.
Reporting and Analytics Aggregates 8.0 Reference Manual provides the data definition of the primary aggregate tables to facilitate custom reporting.
Reporting and Analytics Aggregates 8.0 User's Guide describes the aggregation hierarchies, the aggregation subject areas, how to operate the aggregation engine in autonomous and integrated modes, and how to configure user data for aggregation.
The Genesys Info Mart documentation set.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.