As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 8.0.x software and is important for you to note:
To generate meaningful Interactive Insights reports, you must install and have operating:
Genesys Interactive Insights for iWD 8.0 requires version 12.3.0.601 of BusinessObjects Enterprise (BOE) XI 3.1 software. The package of software provided with Interactive Insights 8.0 includes Service Pack 3 for BOE XI 3.1. Service Pack 3 upgrades BOE XI 3.1 to the required version and is provided as:
7.6.203.00 Genesys Interactive Insights BOE Server ServicePack
Genesys also provides the full installation of BOE XI 3.1, version 12.3.0.601, as:
7.6.203.00 Genesys Interactive Insights BOE Server for your platform
The complete set of BOE XI 3.1 documentation is available, for customers who obtained BOE from Genesys, through the following URL:
This documentation is also available on the separate "Genesys Interactive Insights – Platform Components – Documentation" DVDs.
In addition, direct SAP customers can access the full set of BOE XI 3.x documentation from their web site at http://help.sap.com.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.