Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of T-Server for Huawei NGN.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.
• You can find information about changes and corrections to functionality common to all T-Servers in the release note for T-Server Common Part release 7.6.x.
• Your T-Server�s name correlates generally with the name of the switch you intend to use, but vendor switch names often change. For full details on the name(s) of the switch intended for use with this T-Server, see the Genesys Supported Media Interfaces Reference Manual .

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

This is the first release of this product. This release is under shipping control.

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.09. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This release supports Huawei NGN switch version UAP8100 MGC V300R002.

Corrections and Modifications

This is the first release of this product.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Redirect, single-step transfer or routing of a call to an external busy destination results in the call being dropped. This also applies to internal busy destinations, but in this latter case the limitation can be avoided by using using switch commmand MOD SFP: ID= P266,VAL="0000",CONFIRM= Y; (ER# 193689175)

Call cleanup functions are not supported. (ER# 205953941)

The only operations supported manually on hard phones are:

• Make call
• Answer call
• Release call

All other operations (hold call, transfer, conference and so on) must be requested using Genesys T-Server. (ER# 206079159)

Switch reporting of call states in forwarding and redirect scenarios is unreliable. T-Server cannot always report correct call states in these scenarios. (ER# 206432854)

Parking queues should not be used in a Genesys environment. A call parked on a parking queue cannot be retrieved. (ER# 191686085)

Although monitoring of CRD (IVR) devices is supported, T-Server does not support any type of treatment request for such devices. (ER# 197676996)

Single-step conference to external or unmonitored DNs, to Routing Points and to ACD Queues is not supported. (ER# 193660331)

TInitiateTransfer when an agent has a held call is not supported. (ER# 195945383)

It is not possible to delete an external member from a conference. (ER# 195614821)

If single step conference is requested to or from a device that is on a consultation call, it will not be possible to complete the transfer for that consultation call. (ER# 197676847)

Routing a consultation call to an external DN via ISCC using cast-type direct-ani and with option use-data-from set to original will fail. (ER# 197798150)

If a primary T-Server is started before a backup T-Server in an HA configuration, the backup T-Server can only receive information about calls that were created before it was started if option ha-sync-dly-lnk-conn is set to value true. (ER# 198004782)

If an outbound call is made to an invalid device, the switch drops the call but reports a normal Connection Cleared event. It provides no information about the invalid number. For OCS, this means that such a call will have a call result of General Error rather than SIT Invalid Number. (ER# 199924089)

The only predicitive calls that the Huawei NGN switch allows from Routing Points are native calls, and the switch does not perform any call progress detection. Thus the following limitations apply to Outbound integration:

• No dialogic cards can be used with the switch, so no CPD Server is required.
• No ACD Queue can be used as an origination for a campaign.
• No answer phone, fax or modem call progress detection will take place.

(ER#205541578)

No EventEstablished is reported after a TMuteTransfer is requested from a conference call. (ER# 197990912)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

 The Solaris 2.6 operating system is no longer supported.

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Internationalization

Information in this section is included for international customers. There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• The Framework 7.6 T-Server for Huawei NGN Deployment Guide contains detailed reference information for the Genesys Framework 7.6 T-Server for Huawei NGN, including configuration options and specific functionality.

• The Framework 7.6 Deployment Guide helps you configure, install, start, and stop Framework components.

• The Genesys 7 Events and Models Reference Manual contains an extensive collection of events and call models describing core interaction processing in Genesys environments.

• The Voice Platform SDK 7.6 .NET (or Java) API Reference contains technical details of T-Library functions.

• Genesys 7 Supported Operating Systems and Databases contains information about supported operating systems and databases.

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