| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.100.32 [12/23/11] – General (Under Shipping Control) | X | |||||
| 8.1.000.48 [09/29/11] – General (Under Shipping Control) | X | |||||
| 8.1.000.39 [06/30/11] – General (Under Shipping Control) | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.1 releases of Agent Desktop Proxy.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This release is compatible with Hosted Provider Edition release 8.1.100.20.
This release also includes the following corrections and modifications:
There are no corrections or modifications for this release of Agent Desktop Proxy.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. No new features were introduced in this release of Agent Desktop Proxy.
This release also includes the following corrections and modifications:
ADP now supports non-numeric DN configurations. (ER# 269924633)
ADP can now be stopped through Genesys Administrator. Previously on occasion, ADP could not be stopped through Genesys Administrator, and the process on the ADP host machine had to be manually shut down. (ER# 274178472)
The force login option can now be used for Agent Logins not associated with any person in the Configuration Server database. Previously in this scenario, the Agent Logins could not be logged out, because it was impossible to determine the actual DN used. (ER# 270386558)
ADP no longer displays a message indicating that the contents of the IP have been extracted into the directory defined by ADP_HOME upon installation. (ER# 273406513)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in the initial 8.1 release of Agent Desktop Proxy.
This release includes the following corrections and modifications:
There are no corrections or modifications for this release.
This section provides the latest information on known issues and recommendations associated with this product.
If no backup Solution Control Server (SCS) is configured for the ADP-enabled SCS, ADP generates an error message on startup.
Workaround: Create a "dummy" SCS application object and specify this application object as the backup in the primary SCS. (ER# 285905121)
| Found In: 8.1.100.32 | Fixed In: |
The force login option cannot be used for Agent Logins not associated with any person in the Configuration Server database. In this scenario, the Agent Logins cannot be logged out, because it is impossible to determine the actual DN used. (ER# 270386558)
| Found In: 8.1.000.39 | Fixed In: 8.1.000.48 |
When installing Agent Desktop Proxy (ADP), a message occurs indicating that the contents of the IP have been extracted into the directory defined by ADP_HOME. In fact, some items are extracted into the bin and webapps subdirectories within the directory defined by CATALINA_HOME.
This message can be ignored. All files are extracted in the correct locations and ADP has been installed correctly.
(ER# 273406513)
| Found In: 8.1.000.39 | Fixed In: 8.1.000.48 |
ADP does not support non-numeric DN configurations. (ER# 269924633)
| Found In: 8.1.000.39 | Fixed In: 8.1.000.48 |
Occasionally, ADP cannot be stopped through Genesys Administrator.
Workaround: Manually stop the process on the ADP host machine using a command similar to: # kill -9 <pid of Tomcat hosting ADP>
(ER# 274178472)
| Found In: 8.1.000.39 | Fixed In: 8.1.000.48 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued items for this release.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.