Release Note

Contents

Introduction

This release note applies to all 8.1 releases of Genesys Web Engagement Plug-in for Workspace Desktop Edition.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

• This hot fix was released to synchronize with the hot fix version of Genesys Web Engagement Frontend Server.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

• This hot fix was released to synchronize with the hot fix versions of Genesys Web Engagement Frontend and Backend Servers.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

• This hot fix was released to synchronize with the hot fix versions of Genesys Web Engagement Frontend and Backend Servers.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

• This hot fix was released to synchronize with the hot fix versions of Genesys Web Engagement Frontend and Backend Servers.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

This release fixes a memory leak in the Genesys Web Engagement Plug-in for Workspace Desktop Edition. (WM-5991)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• This hot fix was released to synchronize with the hot fix versions of Genesys Web Engagement components.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

This release fixes a memory leak in the Genesys Web Engagement Plug-in for Workspace Desktop Edition. (WM-5991)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• This hot fix was released to synchronize with the hot fix versions of Genesys Web Engagement components.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• This hot fix was released to synchronize with the hot fix versions of Genesys Web Engagement components.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This version was first released as a Hot Fix on 11/19/14.

There are no restrictions for this release. This release contains the following new features or functionality:

• Genesys Web Engagement Plug-in for Workspace Desktop Edition is a new plug-in developed for Workspace Desktop Edition 8.5 (formerly called Interaction Workspace).

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

There are no known issues or recommendations for this product.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.

There are no discontinued items for this product.

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Internationalization

Information in this section is included for international customers.

There are no internationalization items for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Genesys Web Engagement 8.1 Deployment Guide provides instructions for installing, configuring, starting, and stopping Genesys Web Engagement.

• Genesys Web Engagement 8.1 Developer's Guide provides recommendations and code samples for customizing the out-of-the-box version of the Genesys Web Engagement.

• Genesys Web Engagement 8.1 API Reference provides the REST and Javascript APIs that are available for your customization.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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