Release Note

Genesys Web Engagement Plug-in for Interaction Workspace

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2013–2016

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Tru64 UNIX Windows
8.1.200.50 [03/07/16] – Hot Fix             X
8.1.200.49 [02/19/16] – Hot Fix             X
8.1.200.48 [10/30/15] – Hot Fix             X
8.1.200.47 [10/09/15] – Hot Fix             X
8.1.200.45 [07/31/15] – Hot Fix             X
8.1.200.44 [06/30/15] – Hot Fix             X
8.1.200.43 [06/08/15] – Hot Fix             X
8.1.200.41 [03/20/15] – Hot Fix             X
8.1.200.39 [12/29/14] – Hot Fix             X
8.1.200.38 [11/24/14] – General             X
8.1.200.30 [08/21/14] – General             X
8.1.200.25 [07/11/14] – General             X
8.1.101.40 [02/14/14] – Hot Fix             X
8.1.101.39 [12/10/13] – General             X
8.1.101.36 [11/08/13] – General             X
8.1.101.32 [08/08/13] – General             X
8.1.101.29 [06/07/13] – General             X
8.1.100.21 [01/25/13] – General             X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.1 releases of Genesys Web Engagement Plug-in for Interaction Workspace.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.200.50 [03/07/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.200.49 [02/19/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.200.48 [10/30/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.200.47 [10/09/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.200.45 [07/31/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.200.44 [06/30/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.200.43 [06/08/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


This release fixes a memory leak in the Genesys Web Engagement Plug-in for Interaction Workspace. (WM-5991)


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Release Number 8.1.200.41 [03/20/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.200.39 [12/29/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.200.38 [11/24/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This version was first released as a Hot Fix on 11/19/14.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


Paging in Interaction Workspace now works correctly. (WM-4993)


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Release Number 8.1.200.30 [08/21/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.

Corrections and Modifications

This release includes the following correction:


The "Client is typing" message is now consistently displayed in Interaction Workspace. Previously, the message sometimes did not display. (WM-4883)


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Release Number 8.1.200.25 [07/11/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.101.40 [02/14/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.101.39 [12/10/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.101.36 [11/08/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.101.32 [08/08/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This version was first released as a Hot Fix on 08/06/13.

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.

Corrections and Modifications

This release includes the following correction:


The plug-in now fully supports UTF-8. Previously, the plug-in did not fully support UTF-8, which prevented some characters from being displayed. (WM-2071)


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Release Number 8.1.101.29 [06/07/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.

Corrections and Modifications

This release includes the following corrections and modifications:


Genesys Web Engagement Plug-in for Interaction Workspace now supports Timeframe filtering on the Browsing History view in Interaction Workspace. Previously, timeframe filtering was not supported. (WM-2145)


Genesys Web Engagement Plug-in for Interaction Workspace is now compatible with Interaction Workspace 8.1.4. Previously, the plug-in was not compatible with versions below 8.1.4. (WM-2097)


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Release Number 8.1.100.21 [01/25/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys Web Engagement Plug-in for Interaction Workspace.

Note: To utilize Genesys Web Engagement functionality in Interaction Workspace, Interaction Workspace version 8.1.300.17 or later is required.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Paging in Interaction Workspace sometimes does not work correctly. (WM-4993)

Found In: 8.1.200.30 Fixed In: 8.1.200.38

When Interaction Workspace is connected to the cluster of Backend Servers, it is possible that the visitor's browsing history, categories, and current page disappear and then reappear again after a short period of time. (WM-4910)

Found In: 8.1.200.25 Fixed In: 8.1.200.30

The plug-in incorrectly displays the title page with UTF-8 symbols after a chat is completed.

Configuration Issue: Use the command line option -codepage UTF-8 when starting Interaction Server (versions 8.5.100.xx and above).

(WM-4071)

Found In: 8.1.200.25 Fixed In: 

Interaction Workspace does not save chat history when a chat session is restored after a Chat Server unexpected termination. This issue only occurs with a single Chat Server.

Workaround: Genesys recommends that you use a Chat Server cluster (or primary and backup Chat Servers).

(WM-4041)

Found In: 8.1.101.39 Fixed In: 

The plug-in does not fully support UTF-8, which prevents some characters from being displayed. (WM-2071)

Found In: 8.1.100.27 Fixed In: 8.1.101.30

To utilize Genesys Web Engagement functionality in Interaction Workspace, Interaction Workspace version 8.1.401.36 or later is required.

Note: This version was changed from 8.1.300.17 to 8.1.401.36 on 07/11/14.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued items for this product.


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Internationalization

Information in this section is included for international customers.


There are no internationalization items for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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