This release note applies to all 8.1 releases of Genesys Web Engagement Plug-in for Interaction Workspace.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains the following new features or functionality:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following correction or modification:
This release fixes a memory leak in the Genesys Web Engagement Plug-in for Interaction Workspace. (WM-5991)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains the following new features or functionality:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains the following new features or functionality:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This version was first released as a Hot Fix on 11/19/14.
There are no restrictions for this release. This release contains the following new features or functionality:
This release includes the following corrections and modifications:
Paging in Interaction Workspace now works correctly. (WM-4993)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.
This release includes the following correction:
The "Client is typing" message is now consistently displayed in Interaction Workspace. Previously, the message sometimes did not display. (WM-4883)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This version was first released as a Hot Fix on 08/06/13.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.
This release includes the following correction:
The plug-in now fully supports UTF-8. Previously, the plug-in did not fully support UTF-8, which prevented some characters from being displayed. (WM-2071)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Plug-in for Interaction Workspace.
This release includes the following corrections and modifications:
Genesys Web Engagement Plug-in for Interaction Workspace now supports Timeframe filtering on the Browsing History view in Interaction Workspace. Previously, timeframe filtering was not supported. (WM-2145)
Genesys Web Engagement Plug-in for Interaction Workspace is now compatible with Interaction Workspace 8.1.4. Previously, the plug-in was not compatible with versions below 8.1.4. (WM-2097)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys Web Engagement Plug-in for Interaction Workspace.
Note: To utilize Genesys Web Engagement functionality in Interaction Workspace, Interaction Workspace version 8.1.300.17 or later is required.
There are no corrections or modifications for this release.
This section provides the latest information on known issues and recommendations associated with this product.
Paging in Interaction Workspace sometimes does not work correctly. (WM-4993)
Found In: 8.1.200.30 | Fixed In: 8.1.200.38 |
When Interaction Workspace is connected to the cluster of Backend Servers, it is possible that the visitor's browsing history, categories, and current page disappear and then reappear again after a short period of time. (WM-4910)
Found In: 8.1.200.25 | Fixed In: 8.1.200.30 |
The plug-in incorrectly displays the title page with UTF-8 symbols after a chat is completed.
Configuration Issue: Use the command line option -codepage UTF-8 when starting Interaction Server (versions 8.5.100.xx and above).
(WM-4071)
Found In: 8.1.200.25 | Fixed In: |
Interaction Workspace does not save chat history when a chat session is restored after a Chat Server unexpected termination. This issue only occurs with a single Chat Server.
Workaround: Genesys recommends that you use a Chat Server cluster (or primary and backup Chat Servers).
(WM-4041)
Found In: 8.1.101.39 | Fixed In: |
The plug-in does not fully support UTF-8, which prevents some characters from being displayed. (WM-2071)
Found In: 8.1.100.27 | Fixed In: 8.1.101.30 |
To utilize Genesys Web Engagement functionality in Interaction Workspace, Interaction Workspace version 8.1.401.36 or later is required.
Note: This version was changed from 8.1.300.17 to 8.1.401.36 on 07/11/14.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.
There are no discontinued items for this product.
Information in this section is included for international customers.
There are no internationalization items for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Genesys Web Engagement 8.1 Deployment Guide provides instructions for installing, configuring, starting, and stopping Genesys Web Engagement.
Genesys Web Engagement 8.1 Developer's Guide provides recommendations and code samples for customizing the out-of-the-box version of the Genesys Web Engagement.
Genesys Web Engagement 8.1 API Reference provides the REST and Javascript APIs that are available for your customization.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.