Release Note

Contents

Introduction

This release note applies to all 8.1 releases of Genesys Web Engagement Frontend.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

The Co-browse JavaScript application (part of the genesys.min.js script) now provides a setDocumentDomain option. If you want to prevent modifications to the document.domain object, you must set this option to false. (WM-6612)

The Chat JavaScript application in the GPE package now properly exposes onSession events to configuration objects. (WM-6596)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

CometD connections are now restored successfully on IE8 and IE9 browsers after they were disrupted either by network problems or by server crashes. (WM-6543)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• When configuring the Application health Key Performance Indicators alerts, you can now specify custom message IDs sent from the Application via Message Server. Note that you must contact Professional Services in order to use this feature.(WM-6319)

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• You can now add X-Frame-Options and X-Content-Type-Options headers to responses that come from your Frontend and Backend servers. To do that, edit the header texts in the <WebME root>\apps\<your app>\environment\environment.local.properties file, then rebuild and redeploy your Web Engagement application. (WM-6274)

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

• This hot fix was released to synchronize with the hot fix version of Genesys Web Engagement Plug-in for Workspace Desktop Edition.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Frontend Server no longer displays a list of available contexts when responding to a request that has reached the server�s root level. Previously, in addition to responding with an HTTP 404 error, Frontend Server also displayed a list of available contexts. (WM-5111)

Frontend Server correctly produces the expected number of log files according to the time-based value of the segment option, for example, segment=24hr. Previously, Frontend Server processed these values incorrectly. (WM-5956)

The last message in a chat session is now always displayed to the customer. Previously the last message in some chat sessions was not displayed to the customer. (WM-6069)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

UserData is now successfully passed by the integrated chat widget to the Chat Server. (WM-5993)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• This hot fix was released to synchronize with the hot fix versions of Genesys Web Engagement components.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• The Frontend server now supports cookie-based load balancing. Cookie-based load balancing assumes that you have a load balancer that provides a cookie named FRONTEND_ROUTEID with value '.' + <Frontend Server CME application name>. For more information, see Load Balancing#Apache Sample Configurations

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This version was first released as a Hot Fix on 11/19/14.

There are no restrictions for this release. This release contains the following new features or functionality:

• You now have more control over CometD transports:
  • You can specify the list of available CometD transports. Particularly, turning on/off websocket transport on the server side.
  • You can specify timeout parameters for CometD transports.
• The Frontend Server now supports a new way to explicitly specify the stop-port.
• You can now turn off websocket tranport for the notification channel on the browser side.

Corrections and Modifications

This release includes the following corrections and modifications:

Genesys Web Engagement now guarantees that invitation notifications are delivered for invites that are generated as a reaction on the PageEntered event. Previously, related notifications could be lost if the CometD connection was not established when the notifications were sent. (WM-4027)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Frontend.

• This release contains changes to support new functionality in Genesys Web Engagement 8.1.

Corrections and Modifications

This release includes the following corrections and modifications:

You can now specify the Chat Widget position on the screen by using the "windowSize" option. (WM-4953)

The Frontend Server log information now includes the name of the currently deployed Genesys Web Engagement application. (WM-4928, WM-4929)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Frontend.

• Genesys Web Engagement now includes upgraded versions for the following:
  • CometD version is now 2.8.0
  • Jetty version is now jetty-8.1.14.v20131031
• You can now separate rules processing by sub-domain with the new cep.domainSeparation option in the service:cep section on the Frontend Server application.
• Genesys Web Engagement now includes improved notification protocols.
• Genesys Web Engagement features the following chat improvements:
  • Improved chat protocols
  • Reactive chat support
  • Chat now includes push URL functionality
  • Chat window can be "dockable" or "standalone"
• Genesys Web Engagement now includes a new launcher to start the Frontend Server.
• You can now send monitoring and engagement traffic to different endpoints.

Corrections and Modifications

This release includes the following corrections and modifications:

Web Engagement scripts now work if the customer's website uses the RequireJS library or any other AMD library. (WM-2715)

You can now update configuration options on the fly for the Genesys Web Engagement Frontend Server application. Previously, you had to restart the application for changes to configuration options to take effect. (WM-2158)

You can now include spaces in the Frontend Server name in Genesys Administrator. Previously, if the application name contained spaces the Frontend Server did not start. (WM-1943)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Web Engagement Frontend.

• This hot fix was released to synchronize with the hot fix versions of Genesys Web Engagement components.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Frontend.

• This release contains changes to support new functionality in Genesys Web Engagement 8.1.

Corrections and Modifications

This release includes the following corrections and modifications:

The "modal" invitation window now works correctly in Internet Explorer 7 and 8. (WM-3786)

The asynchronous SignIn event now works correctly with and without parameters. Previously, it worked in an unstable manner when parameters were not specified. (WM-3828)

The Complex Event Processing (CEP) engine now successfully works when the Drools Rule Language (DRL) file contains the agenda-group directive. (WM-3808)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Frontend.

• The Frontend Server can now provide a "modal" invitation window.

Corrections and Modifications

This release includes the following corrections and modifications:

The Frontend Server can now provide a "modal" invitation window. (WM-2884)

You can now configure the title in the window for the registration form and the callback and chat widgets. (WM-2929)

CometD initialization is now executed after the "document ready" event. Previously, it was possible for CometD to be initialized before the "document ready" event, which led to problems when the script was loaded on the page. (WM-3725)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This version was first released as a Hot Fix on 08/06/13.

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Frontend.

• You can now specify separate Load Balancers for monitoring and engagement traffic.

Corrections and Modifications

This release includes the following correction:

The localTime parameter in the PageEntered event is now specified in the local time. Previously, the localTime parameter was specified in UTC. (ER# 316737658, WM-2389)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Frontend.

• Genesys Web Engagement now provides the URL that triggered an engagement in the actionable event.
• Genesys Web Engagement now supports Chat Server clusters.
• Genesys Web Engagement now supports warm standby High Availability for Interaction Server, Contact Server, Stat Server, and Chat Server.
• The Genesys Web Engagement genesyslab.com demo application now includes a rule that can search using a regular expression.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys Web Engagement Frontend.

• Support for Integrated Proactive Chat and Proactive Web Callback.
• Support for Behavior Rules Authoring for the simplified tooling of Web Pages.
• Support for monitoring and storing customer web activity data.
• Support for the Integrated Agent Interface for Interaction Workspace.
• Support for historical and real-time reporting.
• Integrated with the core Genesys product suite.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Web Engagement scripts may not work if the customer's website uses the RequireJS library or any other AMD library. (WM-2715)

The Genesys Web Engagement Frontend Server application does not support updating configuration options at runtime. You must restart the Frontend Server for changes to the configuration options to take effect. (WM-2158)

The application for Genesys Web Engagement Frontend Server must not have spaces in its name in Genesys Administrator. (WM-1943)

The localTime parameter in the PageEntered event is specified in UTC instead of the local time. (ER# 316737658, WM-2389)

The parameter sessionID is absent in the events sent from the notification agent to the Frontend server. (ER# 316737651, WM-2388)

The Opera Web Browser is not supported. (ER# 316065447, WM-2383)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.

There are no discontinued items for this product.

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Internationalization

Information in this section is included for international customers.

There are no internationalization items for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Genesys Web Engagement 8.1 Deployment Guide provides instructions for installing, configuring, starting, and stopping Genesys Web Engagement.

• Genesys Web Engagement 8.1 Developer's Guide provides recommendations and code samples for customizing the out-of-the-box version of the Genesys Web Engagement.

• Genesys Web Engagement 8.1 API Reference provides the REST and Javascript APIs that are available for your customization.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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