Release Note

Contents

Introduction

This release note applies to all 8.1 releases of Genesys Web Engagement Backend.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release might be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release might list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

• This hot fix was released to synchronize with the hot fix version of Genesys Web Engagement Frontend Server.

Corrections and Modifications

There are no corrections or modifications for this release.

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Corrections and Modifications

This release includes the following corrections and modifications:

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• When configuring the Application health Key Performance Indicators alerts, you can now specify custom message IDs sent from the Application via Message Server. Note that you must contact Professional Services in order to use this feature.(WM-6319)

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• You can now specify the gc_grace_seconds parameter for Cassandra. Contact your Genesys representative if you need information on how to use this parameter. (WM-6232)

• You can now limit the types of indexing produced by Web Engagement through the use of the wmdb.limitIndexing configuration option, which has been added to the [service:wmdb] section. (WM-6249)

• You can now add X-Frame-Options and X-Content-Type-Options headers to responses that come from your Frontend and Backend servers. To do that, edit the header texts in the <WebME root>\apps\<your app>\environment\environment.local.properties file, then rebuild and redeploy your Web Engagement application. (WM-6274)

Corrections and Modifications

This release includes the following correction or modification:

The wes.connector.chatServer.identifyCreateContact option, which is contained in the [service:wes] section, is now always applied to proactive chat sessions. Previously, this option was sometimes overwritten by parameters of the startChat JavaScript command. (WM-6233)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

• This hot fix was released to synchronize with the hot fix version of Genesys Web Engagement Plug-in for Workspace Desktop Edition.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Backend Server no longer displays a list of available contexts when responding to a request that has reached the server�s root level. Previously, in addition to responding with an HTTP 404 error, Backend Server also displayed a list of available contexts. (WM-5111)

Backend Server correctly produces the expected number of log files according to the time-based value of the segment option, for example, segment=24hr. Previously, Backend Server processed these values incorrectly. (WM-5956)

Backend Server now distinguishes permanent low-volume malicious chat traffic which enters the chat queue, but is terminated prior to being delivered to the agent. This kind of traffic is no longer taken into account when calculating pacing results. (WM-6042)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• Genesys Web Engagement Backend Server now supports the correct configuration of the replication strategy for the NetworkTopologyStrategy. For more information, refer to Configuring_the_Embedded_Cassandra_Server_Properties. (WM-5932)

Corrections and Modifications

This release includes the following corrections and modifications:

The calculation of the pacing information for the DUAL pacing algorithm has been optimized. Previously, the inboundArrivalRate parameter was rounded during calculation, triggering incorrect predictions for the reactive chat portion. (WM-5954)

The WebEngagement_CEPRule_Templates now propagate languageCode into Hot Lead events. Previously, this functionality was only available in the WebEngagement_CEPRule_Templates_85. (WM-5993)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• Genesys Web Engagement Backend Server now provides information about an agent�s availability as part of the Pacing REST API. (WM-5636)

Corrections and Modifications

This release includes the following correction and modification:

Visitors now receive notifications of supervisor barge-in activity in the chat widget. Previously, these notifications were not available to visitors. (WM-5615, WM-5623)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• Genesys Web Engagement Backend Server now uses a cookie named FRONTEND_ROUTEID to send notification requests to the correct Frontend Server. The value of FRONTEND_ROUTEID is '.' + <Frontend Server CME application name>.
• Genesys Web Engagement chat widget can now display messages from a chat supervisor in barge in mode.
• You can now instruct Genesys Web Engagement Backend Server not to release web engagement interactions in the final queues Accepted, Rejected, Timeout, and Failed. This gives you the possibility to process interactions using specific SCXML strategies. To support this feature, use the new configuration option, wmsg.connector.interactionServer.autoStopWebengagementIntr. See description here.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This version was first released as a Hot Fix on 11/19/14.

There are no restrictions for this release. This release contains the following new features or functionality:

• You now have more control over CometD transports:
  • You can specify the list of available CometD transports. Particularly, turning on/off websocket transport on the server side.
  • You can specify timeout parameters for CometD transports.
• The Backend Server now supports a new way to explicitly specify the stop-port.
• The interface for specifying the engagement invite disposition code was extended.
• The Engagement policy now controls both proactive and reactive interactions.
• You can now turn off websocket transport in the chat widget on the browser side.

Corrections and Modifications

This release includes the following corrections and modifications:

Genesys Web Engagement now correctly finalizes the chat session when a visitor tries to send a message at the same time the agent closes the chat session. Previously, these sessions appeared to never end. (WM-4905)

Web Engagement now does not allow simultaneous active invitations for the same visit. Previously, it was possible to obtain more than one simultaneous invite for the same visit. (WM-5492)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Backend.

• The Pacing API that is provided by the Backend Server to the SCXML strategy was changed. For details, see Accessing Pacing Information from the Engagement Logic Strategy.
• The Backend Server now supports IPv6 connections to Genesys servers.

Corrections and Modifications

This release includes the following corrections and modifications:

The Pacing API that is provided by the Backend Server to the SCXML strategy was changed and includes new parameters. For details, see Accessing Pacing Information from the Engagement Logic Strategy. (WM-4926)

The Backend Server now supports IPv6 connections to Genesys servers. (WM-4932)

The Backend Server log information now includes the name of the currently deployed Genesys Web Engagement application. (WM-4928, WM-4929)

Transport Layer Security (TLS) now works correctly in connections with Chat Servers that are included in an Application Cluster. (WM-4952)

The pacing algorithm parameters are now calculated correctly. Previously, the parameters were calculated incorrectly under certain conditions. (WM-4943, WM-4928, WM-4981, WM-4977)

The jamm-agent is now initialized correctly in Cassandra. Previously, it was initialized incorrectly and lead to multiple warnings the Backend Server logs. (WM-4968)

Provisioning now supports an overwrite mode for launcher-related files and Stat Server statistics. (WM-4955, WM-4959, WM-4964)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Backend.

• The Backend Server options are significantly reworked for 8.1.2. Consult the Deployment Guide for details about which configuration options have changed.
• Genesys Web Engagement features the following chat improvements:
  • Improved chat protocols
  • Reactive chat support
  • Chat now includes push URL functionality
  • Chat window can be "dockable" or "standalone"
• Genesys Web Engagement now includes improved notification protocols.
• The pacing algorithms now take capacity rules into account when making predictions. Web Engagement also supports dual pacing algorithms: prediction of proactive traffic and control of reactive traffic.
• A new queue, Webengagement_Timeout, enables you to count engagement attempts that were ignored by the visitor and closed by timeout.
• Web Engagement no longer includes the WebEngagement_EngagementLogic.queueBased.Incoming interaction queue. Instead, it uses the Webengagement_Qualified as the entry-point into the Engagement Logic strategy.
• The WebEngagement_ChatRouting.webme_chat.WebME_ChatQueue interaction queue is renamed to Webengagement_Chat.
• The WebEngagement_ChatRouting.chat_work.WebME_ChatWork queue is no longer included in Genesys Web Engagement.
• The notification message in the Engagement Logic strategy (engagement.workflow) is significantly reworked to comply with the new model.
• Web Engagement no longer requires the Webengagement Transaction object in Configuration Server. The URL of the Backend Server is now passed into the Engagement Logic Strategy through the Enhanced Routing object properties.
• The Stat Server name is now passed into the default Chat Routing Strategy through the Enhanced Routing object properties. Previously, the name was hard-coded.
• Web Engagement now includes a new Composer project, WebEngagement_CEPRule_Templates_85, in addition to WebEngagement_CEPRule_Templates. This new project provides better wording for the Rule Templates.
• Genesys Web Engagement now includes upgraded versions for the following:
  • CometD version is now 2.8.0
  • Jetty version is now jetty-8.1.14.v20131031
  • Cassandra version is now 1.2.15
• The REST-Based workflow in the Engagement Logic strategy is discontinued.
• Genesys Web Engagement now includes a new launcher to start the Backend Server.

Corrections and Modifications

This release includes the following corrections and modifications:

The cassandra.yaml file is now present after executing deploy.bat. (WM-4044)

The pacing algorithm now takes capacity rules into account when it projects agent availability. (ER# 315987930, WM-2494)

You can now update configuration options immediately for the Genesys Web Engagement Backend Server application. Previously, you had to restart the application for changes to configuration options to take effect. (WM-2158)

You can now include spaces in the Backend Server name in Genesys Administrator. Previously, if the application name contained spaces the Backend Server did not start. (WM-1943)

You can now specify a chat session restoration time with the new wes.connector.chatServer.chatSessionRestoreTimeout configuration option - this is the time during which a chat session is treated as "alive" when Chat Server is not available. See the option description in the Genesys Web Engagement Deployment Guide for details. Previously, if Chat Server restarted during a chat, the chat session was not restored and the client did not receive an "end of chat" message even though the chat session ended. (WM-1936)

Genesys Web Engagement now supports multiple identities for the same visit ID. Previously, it only supported the first identity and all others were treated as anonymous. (ER# 316642631, WM-1744)

The Stat Server name that is used in the default chat routing strategy for proactive chat is now specified in the parameters of the Enhanced Routing script. (ER# 315987919, WM-1509)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

A chat channel now successfully survives after Chat Server crashes when one or more chat sessions are active for a single Chat Server configuration. Previously, the chat channel was broken and the Backend Server required a restart. (WM-4035)

Important: Genesys recommends that you use a Chat Server cluster (or a primary/backup pair of Chat Servers) to provide high availability for chat sessions.

If you use a single Chat Server, the following side effects are possible:

• WM-1936 - If Chat Server restarts during a chat, the client does not receive an "end of chat" message; however, the chat session ends.
• WM-4037 - Some messages are lost after restoring a chat session.
• WM-4041 - Interaction Workspace does not save the chat history after restoring a chat session.
• WM-4042 - In some chat interactions, part of the context cannot be restored after Chat Server is restarted.

See the related issues in the Known Issues and Recommendations section for details.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Backend.

• Genesys Web Engagement Backend Server now contains default strategies generated in Composer 8.1.3.
• The Jetty work directory is now automatically cleaned during the deployment procedure.
• The default routing strategy now includes examples of how to send messages into chat sessions before routing to an agent. This procedure is disabled by default.
• You can now attach custom User Data from the Registration form into the chat interaction before it is sent into the routing strategy.

Corrections and Modifications

This release includes the following corrections and modifications:

The pacing algorithm now provides both consolidated data (in all groups of agents) and data belonging to each specific group. Previously, only consolidated data was provided. (WM-2849)

The registration form is now not shown to authenticated users. (WM-3773)

The engagement strategy now terminates the interaction if Orchestration Server (ORS) is unable to process it. Previously, these types of interactions led to an endless loop in ORS. (WM-3803)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Backend.

• You can now create a contact for a new chat session with the new wes.connector.chatServer.identifyCreateContact configuration option. See the option description in the Genesys Web Engagement Deployment Guide for details.
• You can now specify a timeout for sending requests to Chat Server with the new wes.connector.chatServer.requestTimeout configuration option. See the option description in the Genesys Web Engagement Deployment Guide for details.
• Genesys Web Engagement Backend Server now supports ADDP for Chat Server clusters.
• Genesys Web Engagement Backend Server now detects the Web API port for Chat Server if the port ID is webapi.
• The pacing algorithm now provides separate data about availability for each group of agents, as well as consolidated data.

Corrections and Modifications

This release includes the following corrections and modifications:

The Backend Server now supports ADDP for Chat Server clusters. Previously, ADDP was only supported for direct connections to Chat Server. (WM-2934)

The Backend Server now correctly starts if the webapi-port option in the Chat Server application is absent, but a port with the ID webapi is present. Previously, the Backend Server ignored the port with the webapi ID and treated the webapi-port option as mandatory. (WM-2935)

UTF-8 SCXML files now are correctly passed through the build and deploy procedure. Previously, they were corrupted. (WM-2855)

The behavior of IdentifyCreateContact for a chat session is now configurable with the wes.connector.chatServer.identifyCreateContact configuration option. See the option description in the Genesys Web Engagement Deployment Guide for details. (WM-2860)

The timeout for the sendRequest operation is now configurable with the wes.connector.chatServer.requestTimeout configuration option. See the option description in the Genesys Web Engagement Deployment Guide for details. (WM-2861)

Genesys Web Engagement now initiates only one simultaneous chat session for a specific visit. Previously, it was possible for users to copy the address of the chat window and initiate an unlimited number of chat sessions. (WM-2921)

The SCXML strategies for the "out-of-the-box" Genesyslab application are now successfully upgraded in Composer 8.1.300.51. Previously, the file attributes of some files had to be modified manually. Note: You should upgrade the strategies according to the procedure described in the Composer 8.1.300.51 documentation prior to building the Genesyslab application. (WM-3744)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This version was first released as a Hot Fix on 08/06/13.

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Backend.

• You can now specify more than one agent group in the voice and chat channels to be included in the pacing algorithm.
• Genesys Web Engagement Backend Server now supports ADDP connections to Genesys servers (except Configuration Server).
• Genesys Web Engagement now provides a data retention policy to remove old data from the Cassandra database.
• Genesys Web Engagement now enables you to update UserData on the webengagement Open Media interaction in the Engagement strategy. You can also control how the UserData is inherited into chat or webcallback engagement interactions.

Corrections and Modifications

This release includes the following corrections and modifications:

Genesys Web Engagement Backend Server now opens a connection to the Chat Server cluster when Solution Control Server (SCS) is in backup mode. Previously, the Backend Server did not connect to the Chat Server cluster in this scenario. (WM-2631)

Genesys Web Engagement now gets engagements based on the categories in UTF-8 encoding. Previously, Genesys Web Engagement did not always get the engagement. (WM-2213)

The Genesys Web Engagement Chat application now works if the customer uses the page refresh command in the chat window. Previously, the Chat application did not work when the window was refreshed. (WM-2179)

The Genesys Web Engagement Chat session now continues on the client's side if the agent's desktop crashes. Previously, the chat session was stopped on client's side if the agent's desktop crashed. (WM-2247)

The Genesys Web Engagement Chat application now supports the "typing" state for the client or Agent desktop. Previously, the chat application did not indicate that either party was typing. (ER# 315987928, WM-572)

Genesys Web Engagement now supports reconnection between primary and backup servers. Previously, Genesys Web Engagement only supported reconnection between servers on the Connection tab of the Backend application. (ER# 315987924, WM-1214)

Genesys Web Engagement now enables you to upgrade existing Engagement and Routing strategies into Composer 8.1.3. (WM-2109)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Web Engagement Backend.

• The REST API exposed by Genesys Web Engagement Backend now supports HTTP Basic Authentication. This feature is enabled with options in the new security section of the Backend Server application.
• Genesys Web Engagement Backend now supports secure (HTTPS) communication with the Genesys Web Engagement Plug-in for Interaction Workspace by configuring new security options in the Interaction Workspace Application.
• You can now use data compression to improve Genesys Web Engagement Backend cluster management.
• Genesys Web Engagement Backend now supports secure (HTTPS) chat communication. This feature is enabled with the new wmsg.connector.secureChat option in the service:wmsg section of the Backend Server application.
• Genesys Web Engagement now provides the URL that triggered an engagement in the actionable event.
• Genesys Web Engagement now supports Chat Server clusters.
• Genesys Web Engagement now supports warm standby High Availability for Interaction Server, Contact Server, Stat Server, and Chat Server.
• The Genesys Web Engagement genesyslab.com demo application now includes a rule that can search using a regular expression.

Corrections and Modifications

This release includes the following corrections and modifications:

Genesys Web Engagement now supports reconnection between primary and backup servers. Previously, it only supported reconnection between the servers on the Connection tab of the Backend application. (ER# 315987924, WM-1214)

The wmsg.connector.interactionServer.queueGenerated was renamed to wmsg.connector.interactionServer.queueQualified in the service:wmsg section of the Backend Server application. (WM-2195)

The Genesys Web Engagement Chat application now closes correctly when the user clicks End Chat. Previously, the Chat window displayed a message and did not close. (WM-2134)

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys Web Engagement Backend.

• Support for Integrated Proactive Chat and Proactive Web Callback.
• Support for Behavior Rules Authoring for the simplified tooling of Web Pages.
• Support for monitoring and storing customer web activity data.
• Support for the Integrated Agent Interface for Interaction Workspace.
• Support for historical and real-time reporting.
• Integrated with the core Genesys product suite.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

The Playground application exposes the debug option transports for cometdConfig. You should avoid usage of non-documented (debug-based) options.(WM-5532)

The currently active chat session might not be restored if the Backend Server node crashes. All new chat sessions are served correctly. (WM-5494)

If long-polling is used, Genesys Web Engagement chat does not work in Safari. The fallback from websocket to long-polling transport fails in Safari browsers.

Workaround: Disable websockets if they are not supported by your load balancer. See instructions at Customize Monitoring Script#Disabling Websocket CometD Transport and Engagement.

(WM-5501)

A user can get two simultaneous proactive chats if he or she simultaneously opens pages in different tabs or windows, and those pages have Hot Leads that are triggered immediately (such as a Singleton rule on a PageEntered event). (WM-4996)

Web Engagement does not mark a chat session as ended for the chat widget if a visitor tries to send a message at the same time the agent closes the chat session. (WM-4905)

A chat session might not be restored if a Chat Server in a chat cluster environment is broken before processing at least one chat session. (WM-4576)

Some messages are lost when a chat session is restored after a Chat Server crash. This issue only occurs with a single Chat Server.

Workaround: Genesys recommends that you use a Chat Server cluster (or primary and backup Chat Servers).

(WM-4037)

The context of some chat interactions cannot be completely restored after a Chat Server crash. This issue only occurs with a single Chat Server.

Workaround: Genesys recommends that you use a Chat Server cluster (or primary and backup Chat Servers).

(WM-4042)

The cassandra.yaml file might be absent after executing deploy.bat.

Workaround: Do not use a path that includes the ")" symbol for either installing Genesys Web Engagement or for customizing your Web Engagement application.

(WM-4044)

Genesys Web Engagement Backend Server does not open a connection to the Chat Server cluster if Solution Control Server is in backup mode. (WM-2631)

The EngagementLogic strategy can't be upgraded to compile under Composer 8.1.3.

Workaround: Before upgrading Composer, manually copy the .studio_config.properties file from the root of the Routing strategy into the root of the EngagementLogic strategy.

(WM-2109)

The pacing algorithm provides only consolidated results for each channel and cannot tell if agents in specific groups are ready for engagements. (WM-2849)

Genesys Web Engagement does not support Business Calendars in rules packages created with the Genesys Rules Authoring Tool (GRAT). You should not use Business Calendars if your project type is web_engagement in GRAT. (WM-2237)

Genesys Web Engagement does not always get an engagement based on the categories in UTF-8 encoding. (WM-2213)

If Chat Server restarts during a chat, the client does not receive an "end of chat" message; however, the chat session ends. (WM-1936)

Workaround: Genesys recommends that you use a Chat Server cluster (or primary and backup Chat Servers).

The Genesys Web Engagement Chat application does not work if the customer uses the page refresh command in the chat window. (WM-2179)

The Genesys Web Engagement Chat session is stopped on client's side if the agent's desktop crashes. (WM-2247)

The Genesys Web Engagement Backend Server application does not support updating configuration options at runtime. You must restart the Backend Server for changes to the configuration options to take effect. (WM-2158)

The application for Genesys Web Engagement Backend Server must not have spaces in its name in Genesys Administrator. (WM-1943)

The Genesys Web Engagement Chat application does not support the "typing" state for the client or Agent desktop. (ER# 315987928, WM-572)

When using Chat or Web Callback, a currently engaged customer might receive an additional engagement invitation. For example:

• A customer accepts an engagement invitation, which opens a chat session with an agent.
• While chatting, the customer continues to browse the web site, which triggers a rule to start another invitation for an engagement.
• The customer can potentially have two active chat sessions.

(ER# 316735513, WM-2387)

Genesys Web Engagement authenticates the first identity only causing the following scenario:

• Customer A signs in.
• Customer A obtains an invite and is identified correctly.
• Customer A signs out without shutting down the browser, leaving the original ID in memory.
• Customer B signs in using the same browser.
• Customer B obtains an invite, but is identified as anonymous (not authenticated).

(ER# 316642631, WM-1744)

The default chat routing strategy for Proactive Chat includes a predefined Stat Server (Stat_Server) application name in the RouteInteraction block causing problems with routing.

Workaround: If your Stat Server application name is not (Stat_Server), change the Stat Server application name in the RouteInteraction block to the correct application name which is reflected in the Configuration Environment.

(ER# 315987919, WM-1509)

Genesys Web Engagement supports reconnection between the servers on the Connection tab of the Backend application; it does not support reconnection between primary and backup servers. (ER# 315987924, WM-1214)

The pacing algorithm does not take into account capacity rules for projecting the availability of agents. (ER# 315987930, WM-2494)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.

There are no discontinued items for this product.

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Internationalization

Information in this section is included for international customers.

There are no internationalization items for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Genesys Web Engagement 8.1 Deployment Guide provides instructions for installing, configuring, starting, and stopping Genesys Web Engagement.

• Genesys Web Engagement 8.1 Developer's Guide provides recommendations and code samples for customizing the out-of-the-box version of the Genesys Web Engagement.

• Genesys Web Engagement 8.1 API Reference provides the REST and Javascript APIs that are available for your customization.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website might be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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