Release Advisory

Genesys Voice Platform
Voice Application Reporter


Genesys Telecommunications Laboratories, Inc. © 2008–2012

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at for more details.

The following information applies to Genesys 7.6.x software and is important for you to note:

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

On Windows, the PHP5 OCI Library requires the Oracle 9iR2, 10g, or 11g Client libraries. If the Oracle Database is on the same machine as PHP5, the database software already contains the necessary libraries. When PHP 5 is on a different machine, use the free Oracle Instant Client libraries (available at

For more information, see

An issue with Oracle connectivity may result in the appearance of the following error message: ORA-12705: invalid or unknown NLS parameter value specified. It is caused by a missing NLS-LANG registry key setting in the Windows client registry.

To correct this issue:

  1. Navigate to My Computer\HKLM\Software\Oracle.
  2. Set the NLS-LANG registry key to the value american_america.we8iso8859p1.

For more information, see

Top of Page