| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 7.6.420.14 [03/26/09] – General (Under Shipping Control) | X | |||||
| 7.6.410.18 [12/17/08] – General (Under Shipping Control) | X | |||||
| 7.6.400.08 [09/16/08] – General (Under Shipping Control) | X | |||||
| 7.6.200.41 [06/10/08] – General (Under Shipping Control) | X | |||||
| 7.6.001.80 [02/22/08] – General (Under Shipping Control) | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform: Developer's Edition (GVP: DE) IP Communication Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform: Developer's Edition IP Communication Server.
This release also includes the following corrections and modifications:
SIP INVITE requests to IPCS without Session Description Protocol (SDP) information no longer result in stuck virtual ports when there is a problem creating the media path. IPCS now sends a SIP 500 Server Internal Error message when it fails to create the media path with local SDP information. (ER# 219476195)
IPCS now captures the Local IP address configured in the MCU section and sends it in the SDP of the 200 OK message. (ER# 219027263)
IPCS no longer executes the sysroot catch handler instead of applicationroot catch handler when the caller hangs up while sending a SIP INFO message. (ER# 220070861)
IPCS now updates the Total Outbound Calls Rejected value when the connecttimeout parameter expires before it receives a 4xx response and IPCS returns a NO ANSWER. (ER# 101378759)
IPCS now looks for the java script files in the correct directory. Previously, if the main VoiceXML application had a root page document residing in another directory, and the root page referenced a java script file (for example, <script src=""xyz.js"/>), GVP would look for the file in the main application directory instead of looking in the root document directory causing a url fetch error. (ER# 216875770)
For Outbound calls, voice applications that use the tranferaudio parameter, will play audio for consultation transfers as well as for bridged transfers. Previously, in this scenario, audio played for bridged transfers only. (ER# 112782653)
PopGateway no longer fails during Registration when the SIP start Channel Id is set to a very large number. (ER# 212235387)
When using the TlrRegisterResource method, IPCS now specifies the correct starting port number. (ER# 197320498)
IPCS now waits for the termination digit during a bargein. (ER# 212395500)
IPCS no longer skips playing the audio file when cleardtmfbuffer parameter is set to false and DTMF input in stored in the DTMF buffer. (ER# 215893354)
PopGateway now provides a configurable parameter DefaultMediaFormat to specify the default format for audio prompts. If the VoiceXML application does not specify the prompt format with the com.telera.audioformat extension, the value specifed with the DefaultMediaFormat parameter is used. Previously, if the format was not specifed using the com.telera.audioformat extension in the VoiceXML application, IPCS played the prompts using the μlaw codec. (ER# 218932501)
IPCS now accepts the entire RTP header which conforms to RFC[3550]. Previously, IPCS received RTP packets that contained the basic (the first 12 octets) part of the header only. If the header contained CSRS identifiers, MCU would unexpectedly exit. (ER# 216963414)
The third-party memory management application, SmartHeap 7.x, has been upgraded to version 9.0. Previously, if the VoiceXML file included a large number of JavaScript functions embedded in a CDATA section, SmartHeap caused the memory usage to spike in the PopGateway, and IP Communication Server (IPCS) terminated unexpectedly (ER# 216509954)
The MRCP Client now validates the cnmrcp pointer before processing the socket reset connection event. Previously, when a 408 Timeout error occurred, the MRCP Server closed the connection, and when the MRCP Client attempted to access the cnmrcp pointer, the MCU process terminated. (ER# 217418445)
SIP INVITE requests to IPCS without Session Description Protocol (SDP) information no longer result in stuck virtual ports when there is a problem creating the media path. IPCS now sends a SIP 500 Server Internal Error message when it fails to create the media path with local SDP information. (ER# 219476195)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform: Developer's Edition IP Communication Server.
This release also includes the following corrections and modifications:
IP Communication Server (IPCS) now correctly disconnects a bridged transfer when the caller hangs up while the Agent's phone is ringing. (ER# 195762501)
When using Host Media Processing (HMP), IPCS no longer passes the incorrect shadow variable after a DTMF termination. Previously, the shadow variable returned message$.termchar = undefined instead of message$.termchar = dtmf. (ER# 212263912)
When in behind-the-switch mode, Call Flow Assistant (CFA) now sets the local exception map when returning the DNIS to PopGateway. Previously, in this scenario, CFA set the global exception map which caused PopGateway to fetch unknowndnisurl when receiving a BAD_XMLPAGE error. (ER# 198815411)
HMP IPCS now correctly orders the codec list in the 200 OK response to an INVITE message. (ER# 137493241)
SIP INFO variables are now created in all execution contexts. Previously, SIP INFO variables were only created in the main execution context which caused the subdialog execution context to return undefined values when attempting to access the session variables from the main execution context. (ER# 204576095)
For OBN calls, CFA no longer writes unnecessary outbound messages in the logs when Policy Manager is disabled. (ER# 211682264)
IPCS now performs case insensitive string comparison when clearing the buffer of DTMF tones. Previously, when the speechenabled parameter was set to true, the prompts were skipped if DTMF tones were found in the buffer. This caused the IVR application to generate errors and not continue. (ER# 207516248)
HMP IPCS no longer waits for the time set in the interdigittimeout parameter to expire when the expected input is one digit. (ER# 209206759)
IPCS no longer waits for the time set in the termtimeout parameter to expire when the termination character is received. (ER# 209206531)
IPCS no longer sends the BYE response without setting the Max-forward headers in the SIP message. (ER# 191423841)
When using Nuance 8.5, IPCS now returns a matched result for the formitem variable name. Previously, in this scenario, IPCS sent Object Object for this variable.
(ER# 202130454)
IPCS now clears the Automatic Speech Recognition (ASR) DTMF buffer when it receives an ASR error. Previously, for menu based applications, the ASR DTMF buffer was not cleared if an ASR error was encountered. This caused the call to continue instead of terminating. (ER# 204584491)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform: Developer's Edition IP Communication Server.
This release also includes the following corrections and modifications:
IPCS now accepts the timeout attribute in the <nomatch> tag. Previously, the timeout attribute was replaced with the default system root timeout of three seconds, which did not allow the use of the timeout attribute in catch handler. (ER# 172634711)
IPCS now generates an error.connection.baddestination event when the destination URI is malformed or invalid. Previously in this scenario, the error.unsupported.uri event was generated. (ER# 176802311)
IPCS no longer fails to register with Nortel switches. Previously, the registration failed because the from header in the REGISTRATION message was different than the to header. (ER# 181462283)
IPCS now generates a connection.disconnect.transfer event for successful consultative transfers. Previously, the connection.disconnect.hangup event was generated. (ER# 179789928)
When IPCS is situated behind the IP Call Manager (IPCM), PopGateway now waits for a response to the unregister sucessfully message before shutting down the SIP stack. Previously, PopGateway would shut down the SIP stack after a successful unregistration without waiting for a response. This caused PopGateway to generate an exception to a graceful shutdown. (ER# 185899676)
IPCS now negotiates the RFC2833 DTMF events for dynamic payload 127. (ER# 189391254)
IPCS now recognizes DTMF and ASR when working with Nuance Quantum NSS 5.0.4 and Recognizer 9.0.5 speech engines. (ER# 198279101)
When using the bargein hotword, IPCS now skips the remaining prompts in the list. Previously, all prompts in the list were played after the bargein was encountered. (ER# 196646204)
The SWMS server no longer stops when Host Media Processing (HMP) IPCS uses the G729 or G723 codecs. (ER# 173245568)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform: Developer's Edition IP Communication Server.
This release also includes the following corrections and modifications:
IPCS can now set the refresher parameter to UAC in
the 200 OK message if the refresher parameter is present
in the session-expires header of INVITE. Previously, the refresher parameter was always set to IPCS. (ER# 99228428)
PopGateway no longer restarts continuously at startup when using large ChannelID numbers. (ER# 177026819)
The <log> tag no longer displays results for the previous call. Previously, after page caching, initialization occurred once when the VxmlLog executed. This caused the log text from the first call to be posted for consecutive calls. (ER# 177026778)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform: Developer's Edition IP Communication Server.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
When the speechenabled parameter is set to false,
and the <screxpr> grammar tag is used, the VoiceXML interpreter
no longer generates an error. Previously in this scenario, the VoiceXML interpreter
evaluated the grammer URI as an empty string and generated a badfetch
error. (ER# 122376701)
IPCS with Host Media Processing (HMP) can now play A-law media files. Previously, IPCS with HMP could only play Mu-law media files. Also, if an A-law media file was played while using HMP, there was a lot of noise in the background. (ER# 130928101)
When using IPCS with HMP, in a VoiceXML application expecting ASR or DTMF input, the timeout timer now starts after the prompt finishes playing. Previously, the timeout timer started as soon as the application started playing the prompt inside the menu/input block, which resulted in IPCS generating a noinput event before the caller had a chance to provide input. (ER# 162300653)
IPCS now supports sending the PRACK (Provisional Response ACKnowledgement) SIP message in response to a 183 Session Progress message sent by a Media Gateway. You must set PrackSupport=1 in the PopGateway section of an IPCS node in EMPS to make use of this correction. Previously, even if PrackSupport was enabled, no PRACK message was sent when a 183 Session Progress message was received. (ER# 119929963)
The format of the audio file, as specified in the VoiceXML application, is now properly sent to the Media Control Unit (MCU). Previously, a crackling sound was heard at the beginning of audio file prompts playback if the format was specified in the VoiceXML application. (ER# 136368711)
IPCS can now detect a tone to be valid even when it receives a single RFC 2833 RTP tone packet, which enables interoperability with SIP phones and media gateways that do not generate repeated tone packets. You can enable this option with the configuration parameter ToneDetectionOnFirstPacket. (ER# 137252181)
IPCS now supports pre-connect (early) CPA detection. (ER# 134300309, ER# 110844577)
IPCS now supports hotword recognition after the call is bridged. (ER# 111943309)
OBN OCS now works properly when IVR Server Client is turned on for the application. (ER# 126316739)
The caller and the agent are now disconnected if REFER time outs (NO_ANSWER) in Consultation transfer. Previously, they were not disconnected. (ER# 117645684)
GVP now evaluates the relative URL when it is sent to MRCP server. (ER# 122338754)
IPCS now sends the SIP register message to the configured register port. Previously, IPCS was sending it to the default 5060 destination port. (ER# 124700541)
IPCS no longer reports the second re-invite to TelephonyController as an earlier event than the first ACK, when both SIP messages arrive at almost the same time. (ER# 129026811)
Code Tracer now works with GVP. Previously, TXML caching was removed for all pages that had a sessionid string, but before answering the call, when the first IVR page was fetched and parsed, the TXML action BeginSession object was not handling the scenario where the page was not retreived from the cache. This resulted in the call getting dropped without executing the IVR. (ER# 130082131)
IPCS no longer throws an error during a Consultation transfer load. (ER# 129017477)
A crackling noise is no longer heard between prompts when there is user input required. Previously, when playing successive prompts that required user input, a crackling noise was heard before each prompt. (ER# 137252190)
PopGateway no longer throws a parse error while parsing the response page from the OBN manager when it is on the same host. Previously, PageCollector was adding an extra null character to the end of fetched data during a internal (COM\SOAP) call. (ER# 120061039)
IPCS now waits for the duration of termtimeout for the DTMF input to finish when no ASR is used and the termchar is defined as #. Previously, IPCS did not wait for termtimeout when the maximum digits were entered and the termchar was #. (ER# 137252197)
The prompt on the caller leg is now played before transfer when the Wait While Dialing feature is disabled. (ER# 31685333)
IPCS no longer disconnects the caller leg if the bridge is unsuccessful. Previously, IPCS would timeout on failure to complete a bridge successfully and would hang up the outbound leg by doing an unbridge, but never terminated the inbound leg. (ER# 55464953)
You can now hear the beep sound when beep="true"
in <record>
IPCS now recognizes a DTMF tone from the CCAS/Stream Manager. (ER# 81403031)
During bridge transfer on HMP, if the endpoints of the two call legs do not support at least one common codec, the bridge transfer no longer fails. (ER# 99750156)
IPCS no longer hangs up the call when IPCS sends DTMF to the far end as SIP INFO and the far end does not respond, resulting in a timeout. (ER# 109291231)
If the invite to the enhanced Media Server fails, IPCS now returns the same 4xx or 5xx response for that invite to the caller. Previously, IPCS returned 415 media not supported to the caller. (ER# 124666503)
IPCS now sorts the negotiated codec list in the order of the far end SDP’s codec list. Previously, IPCS did not order the negotiated codecs correctly in 200 OK in response to INVITE. (ER# 137493241)
IPCS now distiguishes between the first leg and the second leg participating in the bridge, and IPCS can now compare two codec lists. Previously, when default remote bridging was attempted, the bridging failed due to a lack of common codecs. (ER# 93798941)
IPCS now sends BYE to the caller in order to disconnect the caller's leg. Previously during bridging, IPCS sent reinvite continously to the outbound leg. (ER# 78737)
This section provides the latest information on known issues and recommendations associated with this product.
There are no known issues with this release.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000
| Discontinued As Of: 7.6.001.80 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer�s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.