As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Voice Application Reporter.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Voice Application Reporter.
This release includes the following correction and modification:
The Voice Application Reporter startup web page is now accessible after installation on a computer running Windows 2008 without a SQL client. (ER# 298140211)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes the new features that were introduced in this release of Genesys Voice Platform Voice Application Reporter.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes the new features that were introduced in this release of Genesys Voice Platform Voice Application Reporter.
This release also includes the following corrections and modifications:
Voice Application Reporter now correctly shows the time in the Call Completion Summary report when the Automatically adjust clock for daylight saving changes option is selected. (ER# 262894531)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes the new features that were introduced in this release of Genesys Voice Platform Voice Application Reporter.
This release also includes the following corrections and modifications:
VAR now waits for at least six hours in all cases before closing a call for want of call end event. Previously in some cases, VAR did not identify the age of start event of the call. (ER# 260639696)
VAR now includes the Custom Name Value cleanup in the VAR cleanup cycle. (ER# 260639630)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Application Reporter.
This release also includes the following corrections and modifications:
When using the MSSQL Database, Voice Application Reporter no longer displays an error when attempting to retreive more than 20 days worth of data. (ER# 237282351)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Application Reporter.
This release also includes the following corrections and modifications:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Application Reporter.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
The Call Details Report now displays the custom name values in the same order as provided in the voice application. Previously, it displayed the customer data in a random order. (ER# 79716224)
This section provides the latest information on known issues and recommendations associated with this product.
When integrated with an Oracle database, data insertion issues may be encountered due to an undefined variable in the insert statement, as viewed in the events consolidator log files when the IVR Server Client loses its connection to the IVR Server. This causes a default application handler to be used. To work around this, re-establish the connection between the IVR Server Client and the IVR Server. (ER# 240452293)
| Found In: 7.6.420.09 | Fixed In: |
The IVR Action reports display records called no IVR actions used, which provide a count of all calls utilizing the voice applications that do not have IVR Actions. These records provide an accountability for all calls, including those calls that do not utilize IVR action in the voice application logic. (ER# 94389301)
| Found In: 7.5.000.17 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000
| Discontinued As Of: 7.6.000.06 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer�s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.