Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Studio.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features that were introduced in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release includes the following correction and modification:

The Statistics block variable now holds the value of Result. Previously, the Statistics block variable responded with the value of ResultCode. (ER# 296531499)

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Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Studio.

• Support for Windows 7.

Corrections and Modifications

This release includes the following corrections and modifications:

There are no corrections or modifications in this release.

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Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Studio.

• Support for Windows 2008, Standard and Enterprise Editions.
• Support for Windows 2008 R2, Standard and Enterprise Editions.

Corrections and Modifications

This release includes the following corrections and modifications:

There are no corrections or modifications in this release.

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:

Studio now reads out decimal values correctly for applications that do not use Text-to-Speech (TTS). (ER# 243897783)

The Statistics block variable now holds the value of (ResultCode). Previously, the variable of the Statistics block responded with the Success (Result) of its interaction with Stat Server, and not the value (ResultCode). (ER# 225250691)

When upgrading from version 7.0 to version 7.6, Studio now validates the START block template variables. Previously, in this scenario, a TransformerExcepton error occurred when the templates were generated. (ER# 245671302)

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:

When generating in JSP code, Studio no longer returns an error when using the STATISTICS block with a variable. (ER# 242896130)

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:

Studio now supports both ADO Stream and File Stream formats for the SetLog function. File Steam logging generates log files in Unicode format, and ADO Stream generates log files in UTF-8 format. By default, File Stream logging is enabled. You can chose between File Stream and ADO Stream by changing the EnableFileStreamLogging parameter in loggingOptions.inc under the StudioIncludes folder of the generated application. To change it to ADO Stream, change the EnableFileStreamLogging parameter to false. (ER# 236181186, 237705551)

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:

In an issue related to ROOTDOCUMENT references during subdialog transition, GVP Studio no longer gets an error when attempting to fetch a voided ROOTDOCUMENT. Previously, the ROOTDOCUMENT could not enter the subcallflow Start Block successfully, usually due to a queue error.

Detail: GVP Studio no longer clears the ROOTDOCUMENT in the subdialog before transition. Now, the ROOTDOCUMENT is reinitialized in the subdialog Start Block, and the transition succeeds. (GS-216, ER# 213746119)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:

Studio now encodes the single quote (') character when passing user data, or extension data. (ER# 213324115)

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:

Studio now supports the period (.) character, and blank spaces in file names in the Recording block for ASP and JSP generated voice applications. (ER# 206790434)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Studio now captures the absolute path for the scripturl filename in the ROOTDOCUMENT variable. Previously, because the scripturl filename did not have an absolute path, PopGateway would add the incorrect application root directory in the path; therefore, fetching the wrong page. (ER# 223055089)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Studio now correctly plays the time prompt when the Prompt tab defines a time type variable in the START block. (ER# 214082601)

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Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform Studio.

• The Input block has been enhanced to allow multiple external grammar files. You can specify multiple inputs by using the semicolon (;) as the delimiter in the Grammar URI field of the Grammar Setting tab. For example: citystate.grxml;digit.grxml;third.grxml;fourth.grxml (ER# 131812233)

• Support for additional SIP Header information in the START block.

• Support for additional encoder types that support GVP 7.6 IP Call Recording and Transcoding in the Recording block.

• Support for GVP platform enhancements.

• Support for GVP 7.5, 7.6, and 7.2 platform software with the option to choose the target VoiceXML browser.

• Continued support for Nuance and IBM speech engines that are available on GVP 7.6.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:

Studio now provides a drop-down list for application specific GSW_CALL_RESULT values. Previously in Studio, the user was not restricted to entering only valid call results, and when Outbound Contact Server (OCS) did not receive the correct code, it assumed that the call result was SUCCESS. (ER# 115340431)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Genesys Studio may generate errors when validating code generation of large call flow applications. To work around this, Genesys recommends performing the following steps:

• If Studio generates the java.lang.reflect.InvocationTargetException error:
  
  1. Close Genesys Studio.
  2. Stop the Tomcat4VXML service.
  3. Go to Start, Run..., and enter Regedit to open the Registry.
  4. Expand HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun 2.0\Tomcat4VXML\Parameters\Java.
  5. Double-click JvmMx.
  6. Change the Value data to 256.
  7. Click OK.
  8. Start the Tomcat4VXML service.
• If Studio generates the connection time out error:
  
  1. Close Genesys Studio.
  2. Stop the Tomcat4VXML service.
  3. If using JSP, navigate to the [Voice Platform Studio Install Directory]\VoiceXML-jsp directory.
  4. Back up (or copy) the VoiceXML-jsp file.
  5. If using ASP, navigate to the [Voice Platform Studio Install Directory]\VoiceXML-asp directory.
  6. Back up (or copy) the VoiceXML-asp file.
  7. In the common.xml file, change the SOAP_TIMEOUT parameter to 60000 or 90000.
  8. Start the Tomcat4VXML service.

(ER# 226542749)

The bargein settings in the Studio template Input with Confirmation may not work as expected. To workaround this issue, do the following:

1. Open the template file.
2. Open the Prompt Settings dialog box and click OK for all of the Prompt blocks in the template file.
3. Simulate / Generate code to retreive the corrected VoiceXML code.

(ER# 166074287)

The StartTrxnRecording block and Record block do not work when deployed in BEA WebLogic 8.1. (ER# 174114887)

On Windows XP, Genesys Studio may produce the error Invoke to web service method failed when validating the callflow on a newly created application, if the Genesys Studio software is installed on the same machine as Genesys Voice Platform: Developer's Edition (GVP: DE) where the operating system (OS) has just been installed. To workaround this issue, comment the following lines to disable the filter for localhost in the server.xml file under <Studio installed directory>\GCTI\Voice Platform Studio\JSP Software\jakarta-tomcat\conf\server.xml

<!--Valve className="org.apache.catalina.valves.RemoteAddrValve"
allow="127.0.0.1"
deny=""/-->

Restart the Tomcat4VXML service for the changes to take effect. If you still encounter a problem, Genesys recommends that you re-install the OS.

(ER# 27366631)

The dynamic variable pull-down combo boxes may have an upper limit on the maximum number of items in the drop-down list. This limit can vary depending on available memory. Genesys recommends that you use SubCallflows to break the application into components to avoid problems with the limitation. (ER# 94073)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

Windows 2000

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Studio Deployment Guide first.

• Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.

• Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.

• Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.

• Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.

• Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.

• Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.

• Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer�s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.

• Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.

• Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.

• Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.

Product documentation is provided on the Customer Care website, and the Genesys Documentation website.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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