Release Note

Genesys Voice Platform
Studio

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2012

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.500.04 [04/12/12] – Hot Fix           X
7.6.500.03 [03/01/12] – General (Under Shipping Control)           X
7.6.485.07 [07/18/11] – General (Under Shipping Control)           X
7.6.470.02 [06/30/10] – General (Under Shipping Control)           X
7.6.460.03 [02/15/10] – General (Under Shipping Control)           X
7.6.450.02 [10/30/09] – General (Under Shipping Control)           X
7.6.430.12 [07/15/09] – General (Under Shipping Control)           X
7.6.410.07 [01/29/09] – Hot Fix           X
7.6.410.05 [12/17/08] – General (Under Shipping Control)           X
7.6.000.17 [05/14/09] – Hot Fix           X
7.6.000.14 [12/23/08] – Hot Fix           X
7.6.000.07 [02/22/08] – General (Under Shipping Control)           X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Studio.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 7.6.500.04 [04/12/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features that were introduced in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release includes the following correction and modification:


The Statistics block variable now holds the value of Result. Previously, the Statistics block variable responded with the value of ResultCode. (ER# 296531499)


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Release Number 7.6.500.03 [03/01/12] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release includes the following corrections and modifications:


There are no corrections or modifications in this release.


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Release Number 7.6.485.07 [07/18/11] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release includes the following corrections and modifications:


There are no corrections or modifications in this release.


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Release Number 7.6.470.02 [06/30/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:


Studio now reads out decimal values correctly for applications that do not use Text-to-Speech (TTS). (ER# 243897783)


The Statistics block variable now holds the value of (ResultCode). Previously, the variable of the Statistics block responded with the Success (Result) of its interaction with Stat Server, and not the value (ResultCode). (ER# 225250691)


When upgrading from version 7.0 to version 7.6, Studio now validates the START block template variables. Previously, in this scenario, a TransformerExcepton error occurred when the templates were generated. (ER# 245671302)


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Release Number 7.6.460.03 [02/15/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:


When generating in JSP code, Studio no longer returns an error when using the STATISTICS block with a variable. (ER# 242896130)


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Release Number 7.6.450.02 [10/30/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:


Studio now supports both ADO Stream and File Stream formats for the SetLog function. File Steam logging generates log files in Unicode format, and ADO Stream generates log files in UTF-8 format. By default, File Stream logging is enabled. You can chose between File Stream and ADO Stream by changing the EnableFileStreamLogging parameter in loggingOptions.inc under the StudioIncludes folder of the generated application. To change it to ADO Stream, change the EnableFileStreamLogging parameter to false. (ER# 236181186, 237705551)


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Release Number 7.6.430.12 [07/15/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:


In an issue related to ROOTDOCUMENT references during subdialog transition, GVP Studio no longer gets an error when attempting to fetch a voided ROOTDOCUMENT. Previously, the ROOTDOCUMENT could not enter the subcallflow Start Block successfully, usually due to a queue error.

Detail: GVP Studio no longer clears the ROOTDOCUMENT in the subdialog before transition. Now, the ROOTDOCUMENT is reinitialized in the subdialog Start Block, and the transition succeeds. (GS-216, ER# 213746119)


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Release Number 7.6.410.07 [01/29/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


Studio now encodes the single quote (') character when passing user data, or extension data. (ER# 213324115)


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Release Number 7.6.410.05 [12/17/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Studio.

Corrections and Modifications

This release also includes the following corrections and modifications:


Studio now supports the period (.) character, and blank spaces in file names in the Recording block for ASP and JSP generated voice applications. (ER# 206790434)


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Release Number 7.6.000.17 [05/14/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Studio now captures the absolute path for the scripturl filename in the ROOTDOCUMENT variable. Previously, because the scripturl filename did not have an absolute path, PopGateway would add the incorrect application root directory in the path; therefore, fetching the wrong page. (ER# 223055089)


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Release Number 7.6.000.14 [12/23/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Studio now correctly plays the time prompt when the Prompt tab defines a time type variable in the START block. (ER# 214082601)


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Release Number 7.6.000.07 [02/22/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform Studio.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


Studio now provides a drop-down list for application specific GSW_CALL_RESULT values. Previously in Studio, the user was not restricted to entering only valid call results, and when Outbound Contact Server (OCS) did not receive the correct code, it assumed that the call result was SUCCESS. (ER# 115340431)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Genesys Studio may generate errors when validating code generation of large call flow applications. To work around this, Genesys recommends performing the following steps:

(ER# 226542749)

Found In:  7.6.430.12 Fixed In: 

The bargein settings in the Studio template Input with Confirmation may not work as expected. To workaround this issue, do the following:

  1. Open the template file.
  2. Open the Prompt Settings dialog box and click OK for all of the Prompt blocks in the template file.
  3. Simulate / Generate code to retreive the corrected VoiceXML code.

(ER# 166074287)

Found In: 7.6.000.07 Fixed In: 

The StartTrxnRecording block and Record block do not work when deployed in BEA WebLogic 8.1. (ER# 174114887)

Found In: 7.6.000.07 Fixed In: 

On Windows XP, Genesys Studio may produce the error Invoke to web service method failed when validating the callflow on a newly created application, if the Genesys Studio software is installed on the same machine as Genesys Voice Platform: Developer's Edition (GVP: DE) where the operating system (OS) has just been installed. To workaround this issue, comment the following lines to disable the filter for localhost in the server.xml file under <Studio installed directory>\GCTI\Voice Platform Studio\JSP Software\jakarta-tomcat\conf\server.xml

<!--Valve className="org.apache.catalina.valves.RemoteAddrValve"
allow="127.0.0.1"
deny=""/-->

Restart the Tomcat4VXML service for the changes to take effect. If you still encounter a problem, Genesys recommends that you re-install the OS.

(ER# 27366631)

Found In: 7.2.000.08 Fixed In: 

The dynamic variable pull-down combo boxes may have an upper limit on the maximum number of items in the drop-down list. This limit can vary depending on available memory. Genesys recommends that you use SubCallflows to break the application into components to avoid problems with the limitation. (ER# 94073)

Found In: 6.5.320.09 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Windows 2000

Discontinued As Of: 7.6.000.07

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Studio Deployment Guide first.

Product documentation is provided on the Customer Care website, and the Genesys Documentation website.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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