Release Note

Voice Platform
Reporting Server

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2008

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.004.46 [06/27/08] – General (Under Shipping Control)           X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Voice Platform Reporting Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.004.46 [06/27/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is the first release for this product. This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Voice Platform Reporting Server.

Corrections and Modifications

This release includes the following corrections and modifications:


No corrections or modifications have been made in this release.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When querying for call log events through the Report Server web services, if you specify the from parameter, you must also specify the to parameter. (ER# 191736736)

Found In: 8.0.004.46 Fixed In: 

The Reporting Server Client may take a long time to initialize if there is a large amount of data in the local database queue for the Resource Manager, the Media Control Platform, or the Call Control Platform. As a result, the component may take up to several minutes to start up depending on the amount of data that has been queued locally. (ER# 189683144)

Found In: 8.0.004.46 Fixed In:  8.1.001.49

On installation, the Reporting Server Installation Package does not verify the state of the Tomcat application server. As a result, Genesys recommends that when installing Tomcat, do not select the option to automatically start Tomcat on system restart. Instead, it is recommended that Genesys Administrator control the Reporting Server/Tomcat startup and shutdown. Also, before installing or upgrading the Reporting Server, verify that the Reporting Server and Tomcat are not running. If Reporting Server or Tomcat is started outside of Genesys Administrator, terminate the tomcat6.exe process in Windows Task Manager.

Note: If you have accidentally selected to auto start Tomcat as a service, the process will be started on each system reboot. Auto restart can be disabled in the Control Panel -> Administrative Tools -> Services, which avoids the need to stop the tomcat6.exe process on each system restart.

(ER# 187090511, 189037941)

Found In: 8.0.004.46 Fixed In: 

Changing the segment or the expire option in the Report Server's [log] section while the Reporting Server is running, deletes the current log file, after which the new settings takes place. To work around this, you should copy the current log file (renaming it appropriately) before changing the configuration, so that log information is not lost. (ER# 192801273)

Found In: 8.0.004.46 Fixed In:  8.1.001.49

In the Reporting Server's [log] configuration section, the default units, if no units are specified, for the segment size is Bytes, not KB, as is the default with other GVP and Management Framework components that use Management Framework logging. (ER# 192801271)

Found In: 8.0.004.46 Fixed In:  8.1.001.49

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items for this release.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

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