Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Voice Platform Reporting Server.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

This is the first release for this product. This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Voice Platform Reporting Server.

• Integrated support for Genesys SIP Server.
• Integrated operational reporting.
• Industry leading standards support, including VoiceXML 2.1, and Call Control XML (CCXML) 1.0.
• Integration with the Genesys CIM platform for configuration, management, and reporting.
• Support for Genesys Administrator, a web-based configuration and management tool, built on the Genesys CIM.
• Support for Composer Voice, an Eclipse-based drag and drop call flow development tool.

Corrections and Modifications

This release includes the following corrections and modifications:

No corrections or modifications have been made in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

When querying for call log events through the Report Server web services, if you specify the from parameter, you must also specify the to parameter. (ER# 191736736)

The Reporting Server Client may take a long time to initialize if there is a large amount of data in the local database queue for the Resource Manager, the Media Control Platform, or the Call Control Platform. As a result, the component may take up to several minutes to start up depending on the amount of data that has been queued locally. (ER# 189683144)

On installation, the Reporting Server Installation Package does not verify the state of the Tomcat application server. As a result, Genesys recommends that when installing Tomcat, do not select the option to automatically start Tomcat on system restart. Instead, it is recommended that Genesys Administrator control the Reporting Server/Tomcat startup and shutdown. Also, before installing or upgrading the Reporting Server, verify that the Reporting Server and Tomcat are not running. If Reporting Server or Tomcat is started outside of Genesys Administrator, terminate the tomcat6.exe process in Windows Task Manager.

Note: If you have accidentally selected to auto start Tomcat as a service, the process will be started on each system reboot. Auto restart can be disabled in the Control Panel -> Administrative Tools -> Services, which avoids the need to stop the tomcat6.exe process on each system restart.

(ER# 187090511, 189037941)

Changing the segment or the expire option in the Report Server's [log] section while the Reporting Server is running, deletes the current log file, after which the new settings takes place. To work around this, you should copy the current log file (renaming it appropriately) before changing the configuration, so that log information is not lost. (ER# 192801273)

In the Reporting Server's [log] configuration section, the default units, if no units are specified, for the segment size is Bytes, not KB, as is the default with other GVP and Management Framework components that use Management Framework logging. (ER# 192801271)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued items for this release.

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Genesys Voice Platform 8.0 Deployment Guide, which provides information to install and configure GVP.

• Genesys Voice Platform 8.0 User�s Guide, which provides information about the configuring, provisioning, and monitoring of GVP and its components.

• Genesys Voice Platform 8.0 VoiceXML 2.1 Help, which provides information about developing VoiceXML applications. It presents VoiceXML concepts and provides examples that focus on the GVP implementation of VoiceXML.

• Genesys Voice Platform 8.0 CCXML Reference Manual, which provides information about developing CCXML applications for GVP.

• Genesys Voice Platform 8.0 Troubleshooting Guide, which provides information about SNMP MIBs and traps for GVP, as well as troubleshooting methodology.

• Genesys Voice Platform 8.0 Configuration Options Reference, which replicates the metadata available in the Genesys provisioning GUI to provide information about all the GVP configuration options, including descriptions, syntax, valid values, and default values.

• Genesys Voice Platform 8.0 Metrics Reference, which provides information about all the GVP metrics (VoiceXML and CCXML application event logs), including descriptions, format, logging level, source component, and metric ID.

• Voice Platform Solution 8.0 Integration Guide, which provides information about integrating GVP 8.0 and SIP Server 7.6.

• Composer Voice 8.0 Deployment Guide, which provides installation and configuration instructions for Composer Voice.

• Composer Voice 8.0 Help, which provides online information about using Composer Voice, a GUI for the development of applications based on VoiceXML and CCXML.

• Framework 8.0 Deployment Guide, which provides information to configure, install, start, and stop Framework components.

• Framework 8.0 Genesys Administrator Help, which provides instructions for configuring and provisioning contact center objects using Genesys Administrator.

• Framework 8.0 Configuration Options Reference Manual, which provides descriptions of configuration options for Framework components.

• Framework 7.6 SIP Server Deployment Guide, which provides information to configure and install SIP Server.

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