Release Note
VP Reporting Plug-in for GAX
8.1.x
Genesys Telecommunications Laboratories,
Inc. © 20122013
Contents
Introduction
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information
Introduction
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent;
any indication of such affiliation within Genesys products or packaging is no
longer applicable. Please see the Genesys website at http://www.genesyslab.com
for more details.
This release note applies to all 8.1 releases of VP Reporting Plug-in for
GAX.
- Links in the Contents section enable you to access information regarding
a specific release. Releases are listed by version number rather than in date
order. For this reason, a recent release may be listed after earlier releases,
if the version number is lower. Except when otherwise noted in the information
for a specific release, each release includes all of the features and corrections
that were introduced for the applicable operating system at earlier dates,
regardless of the version numbering.
- The Release Number table lists the supported operating systems for each
release at a high level. For more detailed information, see the
Genesys Supported Operating Environment Reference Guide.
- The Known Issues and Recommendations section is a cumulative list. It includes
information on when individual items were found and, if applicable, corrected.
- The Corrections and Modifications section for each release may list additional
issues that were corrected without first being documented as Known Issues.
- The Discontinued Support section is cumulative. It lists functionality
that is no longer supported and the release number of the version in which
support was discontinued.
Use of Third-Party Software
Genesys follows applicable third-party redistribution policies to the extent
that Genesys solutions utilize third-party functionality. For additional information
about third-party software used in this product, see the Read
Me. Contact contact your customer care representative if you have any questions.
Supported Operating Systems
The operating systems supported by this release are listed in the Contents,
above.
New in This Release
This release is under shipping control. This section describes new features
that were introduced
in this release of VP Reporting Plug-in for GAX.
- Support for Service Quality Reports and Call Duration Reports.
- This release introduces an enhancement to the User Interface:
end
day (inclusive)
is a selectable time range value for GVP reports that
use granularity greater than day
, and use the local GAX timezone
for the time range. (GVP-19484 / ER# 321696988)
Corrections and Modifications
This release includes the following corrections and modifications:
This release of VP Reporting Plug-in for GAX corrects an error in chart formatting
in the Last IVR Action Report, for certain time ranges (time ranges that don't
match expected granularity boundary values). (GVP-19480 / ER# 321696831)
Using GAX to deploy the VP Reporting plugin for GAX automatically imports the
correct privileges into GAX. (GVP-19478 / ER# 321647261)
This release corrects the display of the end time for the day of a DST shift.
Previously, the end time would incorrectly display 01:00:00
for
the days after a DST shift. (GVP-19463 / ER# 321299891)
Reports that are exporting data to a CSV formatted file no longer invalid HTML
content. (GVP-19168 / ER# 316280226)
The multi-site Query Data From list in the GVP report filter no longer contains
a Delete button. (GVP-19167 / ER# 316280224)
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Supported Operating Systems
The operating systems supported by this release are listed in the Contents,
above.
New in This Release
This is a hot fix for this product. There are no new features introduced
in this release of VP Reporting Plug-in for GAX.
Corrections and Modifications
This release includes the following correction and modification:
With this release, VP Reporting Plug-in for GAX is compatible with Genesys
Administrator Extension release 8.1.310.19, on the Windows 2008 and Red Hat
Linux AS/Intel 5 platforms. (ER# 318176405)
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Supported Operating Systems
The operating systems supported by this release are listed in the Contents,
above.
New in This Release
This release is under shipping control. This section describes new features
that were introduced
in the initial 8.1 release of VP Reporting Plug-in for GAX.
- Support for Linux.
- Support for Windows.
- Ability to generate the following new GVP reports in the Genesys Administrator
Extension (GAX) interface:
- VoiceXML Call Arrivals, VoiceXML Call Peaks, Media Service Call Arrivals,
Media Service Call Peaks.
- Ability to generate the following existing GVP reports in the GAX interface
(also available in Genesys Administrator):
- VAR Call Completion, VAR IVR Action Usage, VAR Last IVR Action.
- Historical Call Browser.
- Real-time Call Browser, IVR Profile Call Arrivals, IVR Profile Call
Peaks, Tenant Call Arrivals, Tenant Call Peaks.
- Component Call Arrivals (RM, MCP, CCP, PSTNC, CTIC, ASR, TTS).
- Component Call Peaks (RM, MCP, CCP, PSTNC, CTIC, ASR, TTS).
- Call Dashboard, SSG Dashboard, Fetch Dashboard, PSTNC, CTIC Dashboard.
Notes:
- Instructions for installing this plug-in are in the Genesys Voice
Platform 8.1 Deployment Guide.
- Instructions for using the GAX interface to generate reports are in
the Genesys Voice Platform 8.1 User's Guide, and in the GAX online
help.
Corrections and Modifications
There are no corrections or modifications for this release.
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Known Issues and Recommendations
This section provides the latest information on known issues and recommendations
associated with this product.
You cannot install GVP Reporting Plugin for GAX using Genesys Administrator.
You must use GAX instead.
Found In: 8.1.700.44 |
Fixed In: |
In a graph that is generated by a Call Arrival or Call Peak Operational Report,
which contains multiple partitions (such as hours), the x-axis text may overlap
its boundary when you manually decrease the graph width. This is a display error
that does not impact the graph's accuracy. (ER# 310226298)
Found In: 8.1.601.28 |
Fixed In:
|
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Discontinued Support
This section documents features that are no longer supported in this software.
This cumulative list is in release-number order with the most recently discontinued
features at the top of the list.
There are no discontinued items for this product.
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Internationalization
Information in this section is included for international customers.
There are no internationalization issues for this product.
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Additional Information
Additional information on Genesys Telecommunications Laboratories, Inc. is
available on our Customer Care website.
The following documentation also contains information about this software. Please
consult the Deployment Guide first.
- Genesys Voice Platform 8.1 Deployment Guide, which provides information
about installing and configuring Genesys Voice Platform (GVP).
- Genesys Voice Platform 8.1 User's Guide, which provides information
about configuring, provisioning, and monitoring GVP and its components.
- Genesys Voice Platform 8.1 Genesys VoiceXML 2.1 Reference Help,
which provides information about developing Voice Extensible Markup Language
(VoiceXML) applications. It presents VoiceXML concepts, and provides examples
that focus on the GVP Next Generation Interpreter (NGI) implementation of
VoiceXML.
- Genesys Voice Platform 8.1 Legacy Genesys VoiceXML 2.1 Reference Manual,
which describes the VoiceXML 2.1 language as implemented by the Legacy GVP
Interpreter (GVPi) in GVP 7.6 and earlier, and which is now supported in the
GVP 8.1 release.
- Genesys Voice Platform 8.1 CCXML Reference Manual, which provides
information about developing Call Control Extensible Markup Language (CCXML)
applications for GVP.
- Genesys Voice Platform 8.1 Troubleshooting Guide, which provides
troubleshooting methodology, basic troubleshooting information, and troubleshooting
tools.
- Genesys Voice Platform 8.1 Configuration Options Reference, which
replicates the metadata available in the Genesys provisioning GUI, to provide
information about all the GVP configuration options, including descriptions,
syntax, valid values, and default values.
- Genesys Voice Platform 8.1 Metrics Reference, which provides information
about all the GVP metrics (VoiceXML and CCXML application event logs), including
descriptions, format, logging level, source component, and metric ID.
- Genesys Voice Platform 8.1 SNMP and MIB Reference, which provides
information about all of the Simple Network Management Protocol (SNMP) Management
Information Bases (MIBs) and traps for GVP, including descriptions and user
actions.
- Voice Platform Solution 8.1 Integration Guide, which provides information
about integrating GVP 8.1, SIP Server 8.0, and, if applicable, IVR Server.
- Composer 8.1 Deployment Guide, which provides installation and
configuration instructions for Composer.
- Composer 8.1 Help, which provides online information about using
Composer, an Integrated Development Environment used to develop applications
for Genesys Voice Platform and Universal Routing.
-
Framework 8.1 Deployment Guide, which provides information about
configuring, installing, starting, and stopping Framework components.
- Framework 8.1 Genesys Administrator Deployment Guide, which provides
information about installing and configuring Genesys Administrator.
- Framework 8.1 Genesys Administrator Help, which provides information
about configuring and provisioning contact center objects by using the Genesys
Administrator.
- Framework 8.1 Configuration Options Reference Manual, which provides
descriptions of the configuration options for Framework components.
- Framework 8.1 SIP Server Deployment Guide, which provides information
about configuring and installing SIP Server.
Product documentation is provided on the Customer
Care website, the Genesys Documentation
website, and the Documentation Library DVD (produced monthly) or the Developer
Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates
the production date for that disc. Due to disc production schedules, documentation
on the Genesys Documentation website
may be more up-to-date than what is available on disc immediately after a product
is released or updated. To determine the version of a document, check the version
number that is located on the second page in PDFs or on the About This File
topic in Help files.
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