Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.1 releases of VP Reporting Plug-in for GAX.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Contact contact your customer care representative if you have any questions.

Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of VP Reporting Plug-in for GAX.

• Support for Service Quality Reports and Call Duration Reports.
• This release introduces an enhancement to the User Interface: end day (inclusive) is a selectable time range value for GVP reports that use granularity greater than day, and use the local GAX timezone for the time range. (GVP-19484 / ER# 321696988)

Corrections and Modifications

This release includes the following corrections and modifications:

This release of VP Reporting Plug-in for GAX corrects an error in chart formatting in the Last IVR Action Report, for certain time ranges (time ranges that don't match expected granularity boundary values). (GVP-19480 / ER# 321696831)

Using GAX to deploy the VP Reporting plugin for GAX automatically imports the correct privileges into GAX. (GVP-19478 / ER# 321647261)

This release corrects the display of the end time for the day of a DST shift. Previously, the end time would incorrectly display 01:00:00 for the days after a DST shift. (GVP-19463 / ER# 321299891)

Reports that are exporting data to a CSV formatted file no longer invalid HTML content. (GVP-19168 / ER# 316280226)

The multi-site Query Data From list in the GVP report filter no longer contains a Delete button. (GVP-19167 / ER# 316280224)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features introduced in this release of VP Reporting Plug-in for GAX.

Corrections and Modifications

This release includes the following correction and modification:

With this release, VP Reporting Plug-in for GAX is compatible with Genesys Administrator Extension release 8.1.310.19, on the Windows 2008 and Red Hat Linux AS/Intel 5 platforms. (ER# 318176405)

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Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 8.1 release of VP Reporting Plug-in for GAX.

• Support for Linux.
• Support for Windows.
• Ability to generate the following new GVP reports in the Genesys Administrator Extension (GAX) interface:
  • VoiceXML Call Arrivals, VoiceXML Call Peaks, Media Service Call Arrivals, Media Service Call Peaks.
• Ability to generate the following existing GVP reports in the GAX interface (also available in Genesys Administrator):
  • VAR Call Completion, VAR IVR Action Usage, VAR Last IVR Action.
  • Historical Call Browser.
  • Real-time Call Browser, IVR Profile Call Arrivals, IVR Profile Call Peaks, Tenant Call Arrivals, Tenant Call Peaks.
  • Component Call Arrivals (RM, MCP, CCP, PSTNC, CTIC, ASR, TTS).
  • Component Call Peaks (RM, MCP, CCP, PSTNC, CTIC, ASR, TTS).
  • Call Dashboard, SSG Dashboard, Fetch Dashboard, PSTNC, CTIC Dashboard.

  Notes:

  • Instructions for installing this plug-in are in the Genesys Voice Platform 8.1 Deployment Guide.
  • Instructions for using the GAX interface to generate reports are in the Genesys Voice Platform 8.1 User's Guide, and in the GAX online help.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

You cannot install GVP Reporting Plugin for GAX using Genesys Administrator. You must use GAX instead.

In a graph that is generated by a Call Arrival or Call Peak Operational Report, which contains multiple partitions (such as hours), the x-axis text may overlap its boundary when you manually decrease the graph width. This is a display error that does not impact the graph's accuracy. (ER# 310226298)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued items for this product.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Genesys Voice Platform 8.1 Deployment Guide, which provides information about installing and configuring Genesys Voice Platform (GVP).

• Genesys Voice Platform 8.1 User's Guide, which provides information about configuring, provisioning, and monitoring GVP and its components.

• Genesys Voice Platform 8.1 Genesys VoiceXML 2.1 Reference Help, which provides information about developing Voice Extensible Markup Language (VoiceXML) applications. It presents VoiceXML concepts, and provides examples that focus on the GVP Next Generation Interpreter (NGI) implementation of VoiceXML.

• Genesys Voice Platform 8.1 Legacy Genesys VoiceXML 2.1 Reference Manual, which describes the VoiceXML 2.1 language as implemented by the Legacy GVP Interpreter (GVPi) in GVP 7.6 and earlier, and which is now supported in the GVP 8.1 release.

• Genesys Voice Platform 8.1 CCXML Reference Manual, which provides information about developing Call Control Extensible Markup Language (CCXML) applications for GVP.

• Genesys Voice Platform 8.1 Troubleshooting Guide, which provides troubleshooting methodology, basic troubleshooting information, and troubleshooting tools.

• Genesys Voice Platform 8.1 Configuration Options Reference, which replicates the metadata available in the Genesys provisioning GUI, to provide information about all the GVP configuration options, including descriptions, syntax, valid values, and default values.

• Genesys Voice Platform 8.1 Metrics Reference, which provides information about all the GVP metrics (VoiceXML and CCXML application event logs), including descriptions, format, logging level, source component, and metric ID.

• Genesys Voice Platform 8.1 SNMP and MIB Reference, which provides information about all of the Simple Network Management Protocol (SNMP) Management Information Bases (MIBs) and traps for GVP, including descriptions and user actions.

• Genesys Voice Platform 8.1 Web Services API wiki, which describes the Web Services API that the Reporting Server supports.

• Voice Platform Solution 8.1 Integration Guide, which provides information about integrating GVP 8.1, SIP Server 8.0, and, if applicable, IVR Server.

• Composer 8.1 Deployment Guide, which provides installation and configuration instructions for Composer.

• Composer 8.1 Help, which provides online information about using Composer, an Integrated Development Environment used to develop applications for Genesys Voice Platform and Universal Routing.

• Framework 8.1 Deployment Guide, which provides information about configuring, installing, starting, and stopping Framework components.

• Framework 8.1 Genesys Administrator Deployment Guide, which provides information about installing and configuring Genesys Administrator.
• Framework 8.1 Genesys Administrator Help, which provides information about configuring and provisioning contact center objects by using the Genesys Administrator.

• Framework 8.1 Configuration Options Reference Manual, which provides descriptions of the configuration options for Framework components.

• Framework 8.1 SIP Server Deployment Guide, which provides information about configuring and installing SIP Server.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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