Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Voice Platform Resource Manager.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

This is the first release for this product. This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Voice Platform Resource Manager.

• Integrated support for Genesys SIP Server.
• Integrated operational reporting.
• Industry leading standards support, including VoiceXML 2.1, and Call Control XML (CCXML) 1.0.
• Integration with the Genesys CIM platform for configuration, management, and reporting.
• Support for Genesys Administrator, a web-based configuration and management tool, built on the Genesys CIM.
• Support for Composer Voice, an Eclipse-based drag and drop call flow development tool.

Corrections and Modifications

This release includes the following corrections and modifications:

No corrections or modifications have been made in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

The Resource Manager does not read the ccxml-usage-limit-exceeded-alarm parameter correctly; therefore, the Resource Manager does not generate the alarm-level event 20112 to the logs. (ER# 192095539)

The Resource Manager ignores the Min-SE header in incoming messages. Instead, Resource Manager uses the value configured in either the sip.sessiontimer parameter of the tenant IVR Profile, or the value configured in the proxy.sip.sessionexpires option in the SIP messages as the Session-Expires header. This could cause confusion for some SIP clients. Genesys recommends that you configure Resource Manager with a value greater than the Min-SE sent from the SIP devices. (ER# 192961047)

The Resource Manager may unexpectedly exit if the SIP From header exceeds more than 2000 characters. (ER# 173250259)

When a SIP resource sends a redirection response (301 or 302) back to the Resource Manager, if the SIP resource returns multiple SIP destinations to redirect to, the Resource Manger takes the first of these SIP destinations to redirect the request to. (ER# 193841929)

If the Resource Manager cannot establish a TCP socket connection to a SIP resource, the Resource Manager does not retry the request with another resource. This only happens when the Resource Manager continues to route requests to a resource which it thinks is up and running while the resource is down. To minimize the duration during which this happens, set the monitor.sip.proxy.optionsinterval option of the Resource Manager to a smaller value. (ER# 194138143)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued items for this release.

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Genesys Voice Platform 8.0 Deployment Guide, which provides information to install and configure GVP.

• Genesys Voice Platform 8.0 User�s Guide, which provides information about the configuring, provisioning, and monitoring of GVP and its components.

• Genesys Voice Platform 8.0 VoiceXML 2.1 Help, which provides information about developing VoiceXML applications. It presents VoiceXML concepts and provides examples that focus on the GVP implementation of VoiceXML.

• Genesys Voice Platform 8.0 CCXML Reference Manual, which provides information about developing CCXML applications for GVP.

• Genesys Voice Platform 8.0 Troubleshooting Guide, which provides information about SNMP MIBs and traps for GVP, as well as troubleshooting methodology.

• Genesys Voice Platform 8.0 Configuration Options Reference, which replicates the metadata available in the Genesys provisioning GUI to provide information about all the GVP configuration options, including descriptions, syntax, valid values, and default values.

• Genesys Voice Platform 8.0 Metrics Reference, which provides information about all the GVP metrics (VoiceXML and CCXML application event logs), including descriptions, format, logging level, source component, and metric ID.

• Voice Platform Solution 8.0 Integration Guide, which provides information about integrating GVP 8.0 and SIP Server 7.6.

• Composer Voice 8.0 Deployment Guide, which provides installation and configuration instructions for Composer Voice.

• Composer Voice 8.0 Help, which provides online information about using Composer Voice, a GUI for the development of applications based on VoiceXML and CCXML.

• Framework 8.0 Deployment Guide, which provides information to configure, install, start, and stop Framework components.

• Framework 8.0 Genesys Administrator Help, which provides instructions for configuring and provisioning contact center objects using Genesys Administrator.

• Framework 8.0 Configuration Options Reference Manual, which provides descriptions of configuration options for Framework components.

• Framework 7.6 SIP Server Deployment Guide, which provides information to configure and install SIP Server.

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