As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.1 releases of Genesys Voice Platform (GVP) MIB.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Contact your customer care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform MIB.
This release includes the following correction:
The MIB count Total NewCall Failed
is now updated properly in
CTIC (IVRSC - BEHIND the s/w) mode.
(ER# 321823610)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform MIB.
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform MIB.
This release includes the following corrections and modifications:
Deploying any GVP Windows IP through Genesys Administrator no longer results in an error. Previously, an error message might have occasionally occurred even when the deployment was completed successfullly. (ER# 258776961)
Stop and Start traps are now sent regardless of the log setting. Previously, Stop and Start traps that were showing in Trace and All log levels were not being thrown in Standard level logs. (ER# 271352233)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform MIB.
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform MIB.
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform MIB.
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform MIB.
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform MIB.
This release includes the following corrections and modifications:
GVP components no longer become unresponsive if a high number of traps are generated. (ER# 227716566)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform MIB.
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in the initial 8.1 release of Voice Platform MIB.
No corrections or modifications have been made in this release.
This section provides the latest information on known issues and recommendations associated with this product.
On Windows, GVP only connects with SNMP Master Agent using the IP address. The DNS/hostname does not work. (ER# 281453321)
Found In: 8.1.502.79 | Fixed In: |
Stop and Start traps that are showing in Trace and All log levels are not being thrown in Standard level logs. This issue affects the PSTN Connector, Call Control Platform, and MRCP Proxy. (ER# 271352233)
Found In: 8.1.401.56 | Fixed In: 8.1.502.79 |
Deploying any GVP Windows IP through Genesys Administrator might occasionally result in the following error, although the actual deployments are completed successfully:
Execution of installation failed. Retcode = 1
(ER# 258776961)
Found In: 8.1.301.22 | Fixed In: 8.1.502.79 |
If a GVP component is generating a high number of traps, it may become unresponsive. To fix this, first consult the Genesys Voice Platform 8.1 Troubleshooting Guide to correct the alerted problem(s) contained in the traps. If the solution(s) did not require restarting the GVP component, restarting the Master Agent will cause the GVP component to become responsive again. (ER# 227716566)
Found In: 8.1.101.34 | Fixed In: 8.1.201.99 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued items for this release.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 8.1 Deployment Guide first.
Genesys Voice Platform 8.1 Deployment Guide, which provides information about installing and configuring Genesys Voice Platform (GVP).
Genesys Voice Platform 8.1 User's Guide, which provides information about configuring, provisioning, and monitoring GVP and its components.
Genesys Voice Platform 8.1 Genesys VoiceXML 2.1 Reference Help, which provides information about developing Voice Extensible Markup Language (VoiceXML) applications. It presents VoiceXML concepts, and provides examples that focus on the GVP Next Generation Interpreter (NGI) implementation of VoiceXML.
Genesys Voice Platform 8.1 Legacy Genesys VoiceXML 2.1 Reference Manual, which describes the VoiceXML 2.1 language as implemented by the Legacy GVP Interpreter (GVPi) in GVP 7.6 and earlier, and which is now supported in the GVP 8.1 release.
Genesys Voice Platform 8.1 CCXML Reference Manual, which provides information about developing Call Control Extensible Markup Language (CCXML) applications for GVP.
Genesys Voice Platform 8.1 Application Migration Guide, which provides detailed information about the application modifications that are required to use legacy GVP 7.6 voice and call-control applications in GVP 8.1.
Genesys Voice Platform 8.1 Troubleshooting Guide, which provides troubleshooting methodology, basic troubleshooting information, and troubleshooting tools.
Genesys Voice Platform 8.1 SNMP and MIBs Reference, which provides information about all of the Simple Network Management Protocol (SNMP) Management Information Bases (MIBs) and traps for GVP, including descriptions and user actions.
Genesys Voice Platform 8.1 Configuration Options Reference, which replicates the metadata available in the Genesys provisioning GUI, to provide information about all the GVP configuration options, including descriptions, syntax, valid values, and default values.
Genesys Voice Platform 8.1 Metrics Reference, which provides information about all the GVP metrics (VoiceXML and CCXML application event logs), including descriptions, format, logging level, source component, and metric ID.
Genesys Voice Platform 8.1 Web Services API wiki, which describes the Web Services API that the Reporting Server supports.
Voice Platform Solution 8.1 Integration Guide, which provides information about integrating GVP 8.1, SIP Server 8.0, and, if applicable, IVR Server.
Composer 8.1 Deployment Guide, which provides installation and configuration instructions for Composer.
Composer 8.1 Help, which provides online information about using Composer, an Integrated Development Environment used to develop applications for GVP and Universal Routing.
Framework 8.1 Deployment Guide, which provides information about configuring, installing, starting, and stopping Framework components.
Framework 8.1 Genesys Administrator Deployment Guide, which provides information about installing and configuring Genesys Administrator.
Framework 8.1 Genesys Administrator Help, which provides information about configuring and provisioning contact-center objects by using the Genesys Administrator.
Framework 8.1 Configuration Options Reference Manual, which provides descriptions of the configuration options for Framework components.
Framework 8.1 SIP Server Deployment Guide, which provides information about configuring and installing SIP Server.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.