Release Note

Voice Platform
CTI Connector

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2009–2013

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.700.64 [10/31/13] – Hot Fix       X    
8.1.700.54 [07/26/13] – General (Under Shipping Control)       X   X
8.1.601.82 [06/26/13] – Hot Fix       X    
8.1.601.81 [05/21/13] – Hot Fix       X   X
8.1.601.80 [04/25/13] – Hot Fix       X    
8.1.601.79 [04/02/13] – Hot Fix       X    
8.1.601.77 [03/12/13] – Hot Fix       X    
8.1.601.68 [12/19/12] – General (Under Shipping Control)       X   X
8.1.502.90 [11/30/12] – Hot Fix           X
8.1.502.89 [10/31/12] – Hot Fix           X
8.1.502.86 [08/30/12] – Hot Fix           X
8.1.502.85 [05/16/12] – General (Under Shipping Control)       X   X
8.1.502.79 [04/20/12] – General (Under Shipping Control)       X   X
8.1.410.05 [03/30/12] – Hot Fix       X    
8.1.410.04 [02/14/12] – Hot Fix       X    
8.1.410.01 [08/24/11] – General (Under Shipping Control)       X   X
8.1.402.13 [04/29/11] – General (Under Shipping Control)       X   X
8.1.310.03 [01/20/11] – Hot Fix           X
8.1.310.00 [10/18/10] – General (Under Shipping Control)           X
8.1.301.35 [08/30/10] – General (Under Shipping Control)           X
8.1.203.20 [11/26/10] – Hot Fix           X
8.1.203.18 [09/07/10] – Hot Fix           X
8.1.203.03 [03/18/10] – General (Under Shipping Control)           X
8.1.101.89 [07/29/09] – General (Under Shipping Control)           X
8.1.002.09 [02/13/09] – General (Under Shipping Control)           X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.1 releases of Voice Platform CTI Connector (CTIC).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.700.64 [10/31/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


CTI Connector no longer terminates unexpectedly while registering a large number of ECC variables. (GVP-20753)


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Release Number 8.1.700.54 [07/26/13] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

This release includes the following corrections and modifications:


This release of CTIC corrects the following situation:

The SIP client is engaged in a client INVITE transaction, using a reliable (TCP or TLS) SIP transport. The SIP client receives an error response SIP message, and the TCP or TLS connection is lost. Previously, the SIP endpoint would sometimes terminate while attempting to send the ACK message, if static IP routing or DNS HA routing was enabled and there were multiple destinations configured. (GVP-20423)


CTIC no longer terminates unexpectedly when ACK and BYE messages are received simultaneously.
(GVP-19503 / ER# 321870672)


CTIC no longer freezes while trying to close an existing connection.
(GVP-19496 / ER# 321823601)


For a pre-routed call, CTIC now sets the scriptmapping parameter as DNIS (because there is no IVR profile.) For a post-routed call, CTIC now sets the scriptmapping parameter to the value of icm.scriptmapping (set in the IVR profile). (GVP-19413 / ER# 320566354)


CTIC now sends the Toll Free Number (TFN) in ROUTE_REQUEST_EVENT to ICM during a transfer, when the script mapping is set to TFN. Previously in this scenario, CTIC incorrectly sent the DNIS. (GVP-19376 / ER# 318119252)


CTIC no longer sends a CALL_CLEARED_EVENT with the cause “Call Transferred” in response to a ROUTE_REQUEST timeout. (GVP-19337 / ER# 319439691)


CTIC no longer freezes when closing an existing connection with ICM, and CTIC receives a heartbeat message at the same time, on the same connection. (GVP-19243 / ER# 317724951)


CTIC now does not send an additional ROUTE_END_EVENT when the transfer is initiated by the VXML application. (GVP-19143 / ER# 315251371)


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Release Number 8.1.601.82 [06/26/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


CTIC now allows a user to configure the valid ICM IP addresses using the parameter ValidICMIPAddresses under [ICMC]. Configure the IP addresses in the format 10.0.0.1,10.0.0.2.

When this parameter is configured, any connection request from other IP addresses is ignored.
When this parameter is not configured, CTIC accepts connections from any IP address.
(ER# 324519561)


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Release Number 8.1.601.81 [05/21/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


The CTI Connector now correctly closes SIP TCP connections that have entered a CLOSE_WAIT state. Previously in this situation, the SIP TCP connections would remain unclosed; which could lead to the CTIC running out of usable TCP sockets, preventing further SIP messages being sent out over TCP. (ER# 320415330)


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Release Number 8.1.601.80 [04/25/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


CTI Connector no longer terminates unexpectedly when ACK and BYE messages are received simultaneously. (ER# 320874718)


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Release Number 8.1.601.79 [04/02/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


CTI Connector (ICM - CRI mode) now supports Multiple RouteRequest functionality through the INFO message.

While sending a ROUTE_REQUEST_EVENT message, CTI Connector (ICM - CRI mode) now populates the DialedNumber field with the value of GenesysRouteDN that it received from the RouteRequest INFO/REFER/INVITE message. If GenesysRouteDN is not present, then the DialedNumber field is populated with either TFN or DNIS, depending on the value of the IVR profile parameter cti.scriptmapping. (ER# 319202306)


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Release Number 8.1.601.77 [03/12/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


CTI Connector now sends the Toll Free Number (TFN) in ROUTE_REQUEST_EVENT to ICM during a transfer, when the script mapping is set to TFN. Previously in this scenario, CTI Connector incorrectly sent the DNIS in ROUTE_REQUEST_EVENT. (GVP-19376 / ER# 318119252)


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Release Number 8.1.601.68 [12/19/12] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

This release includes the following corrections and modifications:


CTI Connector no longer terminates when it fails to send the REFER request during transfer. (ER# 313776382)


CTI Connector no longer terminates after a failed transfer. (ER# 312184814)


CTI Connector no longer freezes when it receives a new connection request from ICM at the same time that it is closing an old connection with ICM. Previously, the only way to recover was to restart the process. (ER# 310908317)


CTI Connector no longer terminates during a PRACK call with no SDP in the INVITE (sdp is sent in the 183 message). (ER# 308378073)


Certain offerless non-PRACK INVITE scenarios no longer cause CTIC and CCP to terminate. (ER# 307029642, 307029658)


CTI Connector no longer terminates during certain SDP negotiation scenarios. (ER# 298676991)


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Release Number 8.1.502.90 [11/30/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


CTIC no longer terminates when it fails to send the REFER request during transfer. (ER# 311993331)


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Release Number 8.1.502.89 [10/31/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


CTI Connector no longer freezes when it receives a new connection request from ICM at the same time that it is closing an old connection with ICM. Previously, the only way to recover was to restart the process. (ER# 310658026)


CTIC no longer terminates if it fails to initiate an outbound call due to unknown network problem. (ER# 310656225)


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Release Number 8.1.502.86 [08/30/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.


New in This Release

This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

This release includes the following corrections and modifications:


CTIC now passes Call variables and ECC variables that are specified in a SIP INVITE message to the Cisco ICM in the NEW_CALL message. The following configuration changes are associated with this feature:

(ER# 305161123)


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Release Number 8.1.502.85 [05/16/12] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector.

Corrections and Modifications

This release includes the following correction and modification:


CTI Connector now correctly processes the CANCEL message that comes in on the originating leg, when the terminating leg has been established. Previously, CTI Connector would terminate unexpectedly in this scenario. (ER# 299207411, 298677000)


If the [ICMC]DNISIndicator configuration option value is set to either ScriptID or Call Variables, then the CTI Connector (ICM) now also performs DNIS mapping for the subsequent RUN_SCRIPT_REQUEST message if the previous treatment request failed with a 404 error response from the Resource Manager. (ER# 297482073)


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Release Number 8.1.502.79 [04/20/12] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

This release includes the following corrections and modifications:


CTI Connector now successfully handles SIP REFER messages for inbound calls. Previously, if the REFER message was passed on the initial leg of an inbound call, CTI Connector became deadlocked. (ER# 285149650)


When the CTI Connector (CTIC) is started, the build information is printed in its log file in the following order:

  1. The Management Framework libraries and their build versions.
  2. The GVP common library and the corresponding component and their build versions.
  3. Other third-party dependencies without the version information.

Note that in the Linux operating system, if the ident utility is not installed, then the CTIC versions are not printed. (ER# 284220141)


The CTI Connector (CTIC) no longer creates a Windows registry entry each time it is started. Now, one entry is created the first time that CTIC starts after it has been installed. (ER# 281806924)


The CTI Connector no longer incorrectly sets the port to zero in the outgoing INVITE's Via header when sip.transport.x is configured with an actual IP address. (ER# 281245911)


The SIP response that CTI Connector (CTIC) sends after an Invalid request error from IServer is now made configurable through a new parameter SIPRespForInvalidCTIRequest in the CTIC section. Previously in this scenario, CTIC would send a 480 error response. (ER# 280610145)


Deploying any GVP Windows IP through Genesys Administrator no longer results in an error. Previously, an error message might have occasionally occurred even when the deployment was completed successfullly. (ER# 258776961)


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Release Number 8.1.410.05 [03/30/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features introduced in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

This release includes the following corrections and modifications:


Generally, when the CTI Connector is connected to Cisco ICM through Service Control Interface (SCI), it copies all the headers that are configured through the [CTIC]copy-originatingleg-headers configuration option, from the caller leg to the Treatment and/or Agent call legs.

The CTI Connector now copies the X-Genesys-GVP-Session-Data header (which is the default value of [CTIC]copy-originatingleg-headers configuration option) to the Treatment/Agent leg, enabling the Resource Manager to get the call context in active-active HA mode while interacting with CTI Connector. (ER# 296349361)


If the [ICMC]DNISIndicator configuration option value is set to either ScriptID or Call Variables, the CTI Connector (ICM) now also performs DNIS mapping for the subsequent RUN_SCRIPT_REQUEST message if the previous treatment request failed with a 404 error response from the Resource Manager. (ER# 296349370)


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Release Number 8.1.410.04 [02/14/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that are included in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 8.1.410.01 [08/24/11] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 8.1.402.13 [04/29/11] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

This release includes the following corrections and modifications:


CTI Connector now reports the correct REFER result when a REFER, BYE, or NOTIFY request uses a transport, different from the one currently in use. Previously in this scenario, when TCP was used as the transport protocol, an incorrect REFER result was reported, due to the MTU size parameter limit being exceeded. (ER# 260965261)

The logging path for the ccilib.*.log has been changed in the log.all configuration option so that logs are now stored in a non-GVP directory. (ER# 268953628)


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Release Number 8.1.310.03 [01/20/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The CTI Connector now correctly handles INVITE responses. Previously, when handling these responses, in certain scenarios the CTI Connector would terminate unexpectedly. (ER# 264325566)


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Release Number 8.1.310.00 [10/18/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

This release includes the following corrections and modifications:


The CTI Connector now correctly processes RE-INVITE messages that are received immediately after the initial connection is established. Previously in this scenario, the CTI Connector would deadlock. (ER# 259606461)


The CTI Connector Common module now uses the correct instance in the transaction module to release the transition mutex. Previously, when an incorrect transition instance was used, it caused other GVP components to deadlock. (ER# 259521191)


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Release Number 8.1.301.35 [08/30/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

This release includes the following correction and modification:


The CTI Connector now supports the TEL URI format in Composer's RouteRequest block. Previously, when creating applications in Composer, you could not configure the destination number in the TEL URI format. (ER# 244631621)


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Release Number 8.1.203.20 [11/26/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


SIP messages are now correctly processed when the CTI Connector’s Back-to-Back User Agent (B2BUA) uses UDP for the dialog on one side of the B2BUA, and TCP on the other. Previously in this scenario, the CTI Connector would sometimes become deadlocked. (ER# 260944986)


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Release Number 8.1.203.18 [09/07/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The CTI Connector now correctly handles the following SIP scenarios:

Previously in these scenarios, the CTI Connector would deadlock. (ER# 257191373, 258249532)


The CTI Connector now accepts new offers in re-INVITE messages that contain an unsupported media type that differs from the media that was initially negotiated. Previously in this scenario, the CTI Connector would terminate unexpectedly. (ER# 257338687)


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Release Number 8.1.203.03 [03/18/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).

Corrections and Modifications

This release includes the following corrections and modifications:


Incoming calls that are sent from the Audio Codes Mediant Gateway with either the SRTP or FAX option enabled that land on either the Call Control Platform (CCP) or the CTI Connector (CTIC) are now joined to other end points. The workaround that was previously suggested for this issue, to configure the Mediant Gateway to disable both SRTP and FAX in the incoming call, is no longer required. (ER# 227395971, 203614207)


The CTIC now correctly translates TEL URLs (with parameters) to SIP URIs. Previously, the parameter names were not converted to lower case and the parameters were not reordered, as required by RFC 3261 section 19.1.6. (ER# 203614207)


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Release Number 8.1.002.09 [02/13/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is the first release for this product. This release is under shipping control. This section describes new features that were introduced in the initial 8.1 release of Voice Platform CTI Connector.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When a caller supports only audio but the agent supports both audio and video, taking back functionality when the agent disconnects does not work if Media Control Platform is asked to perform a media redirection transfer. (ER# 313324941)

Found In: 8.1.502.79 Fixed In: 

When using CTI Connector with MCP's Next Generation Interpreter (NGI) to handle a treatment, you might observe audio loss in the beginning of the treatment. To workaround this issue, insert a small leading silence in the VoiceXML application treatment. (ER# 294803271)

Found In: 8.1.502.79 Fixed In: 

Deploying any GVP Windows IP through Genesys Administrator might occasionally result in the following error, although the actual deployments are completed successfully:

Execution of installation failed. Retcode = 1

(ER# 258776961)

Found In: 8.1.301.35 Fixed In: 8.1.502.79

When you are creating applications in Composer, do not configure the destination number in TEL URI format in the RouteRequest block. The CTI Connector does not support this format. (ER# 244631621)

Found In: 8.1.203.03 Fixed In: 8.1.301.35

When an incoming call from the Audio Codes Mediant Gateway has either SRTP or FAX enabled, and lands on either the Call Control Platform (CCP) or the CTI Connector (CTIC), the incoming call fails to join to other end points. To workaround this issue, configure the Mediant Gateway to disable both SRTP and FAX in the incoming call. (ER# 227395971, 203614207)

Found In: 8.1.101.89 Fixed In: 8.1.203.03

The CTIC incorrectly translates tel URLs (with parameters) to SIP URIs. The parameter names are not converted to lower case and the parameters are not reordered, as required by RFC 3261 section 19.1.6. (ER# 203614207)

Found In: 8.1.002.09 Fixed In: 8.1.203.03

An interoperability issue exists between CTIC and media gateways/SIP endpoints that cannot handle 1.1.1.1 as the IP address in SDP, and the call might fail. This issue is due to the SDP sent by CTIC to hold the caller while the different treatments are being played. To workaround this issue, do following: (ER# 218989981, 218629805)

  1. Stop the CTI Connector.
  2. Replace the contents of <CTI Connector installation path> > config > CTIC_Provision.dat file with the following content, and then restart the CTI Connector.

Found In: 8.1.002.09 Fixed In: 8.1.101.89

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items for this release.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 8.1 Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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