As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.1 releases of Voice Platform CTI Connector (CTIC).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.
This release includes the following corrections and modifications:
CTI Connector no longer terminates unexpectedly while registering a large number of ECC variables. (GVP-20753)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).
This release includes the following corrections and modifications:
This release of CTIC corrects the following situation:
The SIP client is engaged in a client INVITE transaction, using a reliable (TCP or TLS) SIP transport. The SIP client receives an error response SIP message, and the TCP or TLS connection is lost. Previously, the SIP endpoint would sometimes terminate while attempting to send the ACK message, if static IP routing or DNS HA routing was enabled and there were multiple destinations configured. (GVP-20423)
CTIC no longer terminates unexpectedly when ACK and BYE messages are
received simultaneously.
(GVP-19503 / ER# 321870672)
CTIC no longer freezes while trying to close an existing connection.
(GVP-19496 / ER# 321823601)
For a pre-routed call, CTIC now sets the scriptmapping
parameter
as DNIS (because there is no IVR profile.) For a post-routed call, CTIC now
sets the scriptmapping
parameter to the value of icm.scriptmapping
(set in the IVR profile). (GVP-19413 / ER# 320566354)
CTIC now sends the Toll Free Number (TFN) in ROUTE_REQUEST_EVENT
to ICM during a transfer, when the script mapping is set to TFN. Previously
in this scenario, CTIC incorrectly sent the DNIS. (GVP-19376 / ER# 318119252)
CTIC no longer sends a
with the
cause Call Transferred in response to a CALL_CLEARED_EVENT
timeout. (GVP-19337 / ER# 319439691)ROUTE_REQUEST
CTIC no longer freezes when closing an existing connection with ICM, and CTIC receives a heartbeat message at the same time, on the same connection. (GVP-19243 / ER# 317724951)
CTIC now does not send an additional
when the transfer is initiated by the VXML application. (GVP-19143 / ER# 315251371)ROUTE_END_EVENT
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.
This release includes the following corrections and modifications:
CTIC now allows a user to configure the valid ICM IP addresses using the parameter
ValidICMIPAddresses
under [ICMC]. Configure the IP addresses in
the format 10.0.0.1,10.0.0.2
.
When this parameter is configured, any connection request from other IP addresses
is ignored.
When this parameter is not configured, CTIC accepts connections from any IP
address.
(ER# 324519561)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.
This release includes the following corrections and modifications:
The CTI Connector now correctly closes SIP TCP connections that have entered a CLOSE_WAIT state. Previously in this situation, the SIP TCP connections would remain unclosed; which could lead to the CTIC running out of usable TCP sockets, preventing further SIP messages being sent out over TCP. (ER# 320415330)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.
This release includes the following corrections and modifications:
CTI Connector no longer terminates unexpectedly when ACK and BYE messages are received simultaneously. (ER# 320874718)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.
This release includes the following corrections and modifications:
CTI Connector (ICM - CRI mode) now supports Multiple RouteRequest functionality through the INFO message.
While sending a ROUTE_REQUEST_EVENT message, CTI Connector (ICM - CRI mode)
now populates the DialedNumber
field with the value of GenesysRouteDN
that it received from the RouteRequest INFO/REFER/INVITE
message.
If GenesysRouteDN
is not present, then the DialedNumber
field is populated with either TFN
or DNIS
, depending
on the value of the IVR profile parameter cti.scriptmapping
. (ER# 319202306)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.
This release includes the following corrections and modifications:
CTI Connector now sends the Toll Free Number (TFN) in ROUTE_REQUEST_EVENT
to ICM during a transfer, when the script mapping is set to TFN. Previously
in this scenario, CTI Connector incorrectly sent the DNIS in ROUTE_REQUEST_EVENT
.
(GVP-19376 / ER# 318119252)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).
This release includes the following corrections and modifications:
CTI Connector no longer terminates when it fails to send the REFER
request during transfer. (ER# 313776382)
CTI Connector no longer terminates after a failed transfer. (ER# 312184814)
CTI Connector no longer freezes when it receives a new connection request from ICM at the same time that it is closing an old connection with ICM. Previously, the only way to recover was to restart the process. (ER# 310908317)
CTI Connector no longer terminates during a PRACK
call with no
SDP in the INVITE
(sdp is sent in the 183
message).
(ER# 308378073)
Certain offerless non-PRACK INVITE
scenarios no longer cause CTIC
and CCP to terminate. (ER# 307029642, 307029658)
CTI Connector no longer terminates during certain SDP negotiation scenarios. (ER# 298676991)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.
This release includes the following corrections and modifications:
CTIC no longer terminates when it fails to send the REFER
request
during transfer. (ER# 311993331)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector.
This release includes the following corrections and modifications:
CTI Connector no longer freezes when it receives a new connection request from ICM at the same time that it is closing an old connection with ICM. Previously, the only way to recover was to restart the process. (ER# 310658026)
CTIC no longer terminates if it fails to initiate an outbound call due to unknown network problem. (ER# 310656225)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Voice Platform CTI Connector (CTIC).
This release includes the following corrections and modifications:
CTIC now passes Call variables and ECC variables that are specified in a SIP INVITE message to the Cisco ICM in the NEW_CALL message. The following configuration changes are associated with this feature:
eccvariablelist
parameter in the format ECR1:TAG1,ECR2:TAG2
.
Separate each variable key name from its tag value with a colon to make a
key-value pair (KVP). If you specify a variable without a tag, CTIC will generate
a tag for it. Also, separate multiple KVPs from each other with commas.
Default parameter value: userSessionId:5000
eccSessionIdVarName
parameter to specify the variable
through which the Session ID will be sent.
eccvariablelist
,
or if the eccvariablelist
parameter contains no value. You must specify the configured variable name in the eccvariablelist
parameter.
Default parameter value: userSessionId
(ER# 305161123)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector.
This release includes the following correction and modification:
CTI Connector now correctly processes the CANCEL
message that
comes in on the originating leg, when the terminating leg has been established.
Previously, CTI Connector would terminate unexpectedly in this scenario. (ER# 299207411,
298677000)
If the [ICMC]DNISIndicator
configuration option value is set to
either ScriptID
or Call Variables
, then the CTI Connector
(ICM) now also performs DNIS mapping for the subsequent RUN_SCRIPT_REQUEST
message if the previous treatment request failed with a 404
error
response from the Resource Manager. (ER# 297482073)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).
This release includes the following corrections and modifications:
CTI Connector now successfully handles SIP REFER
messages for inbound calls. Previously, if the REFER
message was passed on the initial leg of an inbound call, CTI Connector became deadlocked. (ER# 285149650)
When the CTI Connector (CTIC) is started, the build information is printed in its log file in the following order:
Note that in the Linux operating system, if the ident
utility
is not installed, then the CTIC versions are not printed. (ER# 284220141)
The CTI Connector (CTIC) no longer creates a Windows registry entry each time it is started. Now, one entry is created the first time that CTIC starts after it has been installed. (ER# 281806924)
The CTI Connector no longer incorrectly sets the port to zero in the outgoing
INVITE
's Via
header when sip.transport.x
is configured with an actual IP address. (ER# 281245911)
The SIP response that CTI Connector (CTIC) sends after an Invalid
request error from IServer is now made configurable through a new parameter
SIPRespForInvalidCTIRequest
in the CTIC section. Previously in
this scenario, CTIC would send a 480
error response. (ER# 280610145)
Deploying any GVP Windows IP through Genesys Administrator no longer results in an error. Previously, an error message might have occasionally occurred even when the deployment was completed successfullly. (ER# 258776961)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Voice Platform CTI Connector (CTIC).
This release includes the following corrections and modifications:
Generally, when the CTI Connector is connected to Cisco ICM through Service
Control Interface (SCI), it copies all the headers that are configured through
the [CTIC]copy-originatingleg-headers
configuration option, from
the caller leg to the Treatment and/or Agent call legs.
The CTI Connector now copies the X-Genesys-GVP-Session-Data
header
(which is the default value of [CTIC]copy-originatingleg-headers
configuration option) to the Treatment/Agent leg, enabling the Resource Manager
to get the call context in active-active HA mode while interacting with CTI
Connector. (ER# 296349361)
If the [ICMC]DNISIndicator
configuration option value is set to
either ScriptID or Call Variables, the CTI Connector (ICM) now also performs
DNIS mapping for the subsequent RUN_SCRIPT_REQUEST
message if the
previous treatment request failed with a 404
error response from
the Resource Manager. (ER# 296349370)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that are included in this release of Voice Platform CTI Connector (CTIC).
A new cti.icm.enablePreRouting
parameter in the IVR Profile
enables pre-routing of calls to establish a session with Cisco Intelligent
Contact Management (ICM). If the icm.enablePreRouting
Request
URI parameter is configured with a value 1
, the CTI Connector
treats the call as prerouted and triggers a REQUEST_INSTRUCTION
message (instead of a NEW_CALL
message) to establish a session
with ICM.
Note: If the enablePreRouting
configuration option
in the ICMC
section of the CTI Connector Application
is set to true
, then the IVR Profile cti.icm.enablePreRouting
parameter is overridden.
The following new configuration option can now be configured in the ICMC
section of the CTI Connector Application
.
DNISIndicator
Default Value: ""
(Empty)
Valid Values: ScriptID or Call Variable 1 - Call Variable 10
Changes Take Effect: start/restart
Specifies the Script ID or Call Variable from the initial RUN_SCRIPT_REQ
message that is received from ICM that will be used to fetch the DNIS value.
(ER# 289028315)
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).
PRACK
messages and call flows.This release includes the following corrections and modifications:
CTI Connector now reports the correct REFER
result when a REFER
,
BYE
, or NOTIFY
request uses a transport, different
from the one currently in use. Previously in this scenario, when TCP was used
as the transport protocol, an incorrect REFER
result was reported,
due to the MTU size
parameter limit being exceeded. (ER# 260965261)
The logging path for the ccilib.*.log
has been changed in the
log.all
configuration option so that logs are now stored in a non-GVP
directory. (ER# 268953628)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
The CTI Connector now correctly handles INVITE
responses. Previously,
when handling these responses, in certain scenarios the CTI Connector would
terminate unexpectedly. (ER# 264325566)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Voice Platform CTI Connector (CTIC).
This release includes the following corrections and modifications:
The CTI Connector now correctly processes RE-INVITE
messages that
are received immediately after the initial connection is established. Previously
in this scenario, the CTI Connector would deadlock. (ER# 259606461)
The CTI Connector Common module now uses the correct instance in the transaction module to release the transition mutex. Previously, when an incorrect transition instance was used, it caused other GVP components to deadlock. (ER# 259521191)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).
This release includes the following correction and modification:
The CTI Connector now supports the TEL URI
format in Composer's
RouteRequest
block. Previously, when creating applications in Composer,
you could not configure the destination number in the TEL URI
format.
(ER# 244631621)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
SIP messages are now correctly processed when the CTI Connector’s Back-to-Back User Agent (B2BUA) uses UDP for the dialog on one side of the B2BUA, and TCP on the other. Previously in this scenario, the CTI Connector would sometimes become deadlocked. (ER# 260944986)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The CTI Connector now correctly handles the following SIP scenarios:
Re-INVITE
messages that occur immediately after the initial
connection is established.4xx
messages from the Resource Manager.
Previously in these scenarios, the CTI Connector would deadlock. (ER# 257191373, 258249532)
The CTI Connector now accepts new offers in re-INVITE
messages
that contain an unsupported media type that differs from the media that was
initially negotiated. Previously in this scenario, the CTI Connector would terminate
unexpectedly. (ER# 257338687)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Voice Platform CTI Connector (CTIC).
This release includes the following corrections and modifications:
Incoming calls that are sent from the Audio Codes Mediant Gateway with either the SRTP or FAX option enabled that land on either the Call Control Platform (CCP) or the CTI Connector (CTIC) are now joined to other end points. The workaround that was previously suggested for this issue, to configure the Mediant Gateway to disable both SRTP and FAX in the incoming call, is no longer required. (ER# 227395971, 203614207)
The CTIC now correctly translates TEL URLs (with parameters) to SIP URIs. Previously, the parameter names were not converted to lower case and the parameters were not reordered, as required by RFC 3261 section 19.1.6. (ER# 203614207)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is the first release for this product. This release is under shipping control. This section describes new features that were introduced in the initial 8.1 release of Voice Platform CTI Connector.
No corrections or modifications have been made in this release.
This section provides the latest information on known issues and recommendations associated with this product.
When a caller supports only audio but the agent supports both audio and video, taking back functionality when the agent disconnects does not work if Media Control Platform is asked to perform a media redirection transfer. (ER# 313324941)
Found In: 8.1.502.79 | Fixed In: |
When using CTI Connector with MCP's Next Generation Interpreter (NGI) to handle a treatment, you might observe audio loss in the beginning of the treatment. To workaround this issue, insert a small leading silence in the VoiceXML application treatment. (ER# 294803271)
Found In: 8.1.502.79 | Fixed In: |
Deploying any GVP Windows IP through Genesys Administrator might occasionally result in the following error, although the actual deployments are completed successfully:
Execution of installation failed. Retcode = 1
(ER# 258776961)
Found In: 8.1.301.35 | Fixed In: 8.1.502.79 |
When you are creating applications in Composer, do not configure the destination
number in TEL URI
format in the RouteRequest
block.
The CTI Connector does not support this format. (ER# 244631621)
Found In: 8.1.203.03 | Fixed In: 8.1.301.35 |
When an incoming call from the Audio Codes Mediant Gateway has either SRTP or FAX enabled, and lands on either the Call Control Platform (CCP) or the CTI Connector (CTIC), the incoming call fails to join to other end points. To workaround this issue, configure the Mediant Gateway to disable both SRTP and FAX in the incoming call. (ER# 227395971, 203614207)
Found In: 8.1.101.89 | Fixed In: 8.1.203.03 |
The CTIC incorrectly translates tel URLs (with parameters) to SIP URIs. The parameter names are not converted to lower case and the parameters are not reordered, as required by RFC 3261 section 19.1.6. (ER# 203614207)
Found In: 8.1.002.09 | Fixed In: 8.1.203.03 |
An interoperability issue exists between CTIC and media gateways/SIP endpoints that cannot handle 1.1.1.1 as the IP address in SDP, and the call might fail. This issue is due to the SDP sent by CTIC to hold the caller while the different treatments are being played. To workaround this issue, do following: (ER# 218989981, 218629805)
<
entry id="1" type="401" name="CCXML Device Profile" > 1 Default Inbound SIP Device 11 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support true Support for send-recv media lines. multiple-recvonly-support true Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type non-routable Support for Connectionless SDP. offer-answer-support true Support for Offer-Answer model. nomedia-SDP-support true Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. sip-session-timer-support true Support for SIP Session Timers. User-Agent Inbound
</entry><entry id="2" type="401" name="CCXML Device Profile" > 2 Default Outbound SIP Device 11 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support true Support for send-recv media lines. multiple-recvonly-support true Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type hold Support for Connectionless SDP. offer-answer-support true Support for Offer-Answer model. nomedia-SDP-support true Support for receiving SDP containing no media lines. offer-less-invite-support false Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. sip-session-timer-support true Support for SIP Session Timers. User-Agent Outbound </entry>
<entry id="3" type="401" name="CCXML Device Profile" > 1 Cisco Gateway SIP Device 10 sendonly-support false Support for sendonly media lines. recvonly-support false Support for recvonly media lines. distinct-send-recv-support false Support for send-recv media lines. multiple-recvonly-support false Support for multiple recvonly media lines. restricts-media-source false Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type hold Support for Connectionless SDP. offer-answer-support false Support for Offer-Answer model. nomedia-SDP-support true Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent Cisco </entry>
<entry id="4" type="401" name="CCXML Device Profile" > 0 Default Conference SIP Device 10 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support true Support for send-recv media lines. multiple-recvonly-support true Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type non-routable Support for Connectionless SDP. offer-answer-support true Support for Offer-Answer model. nomedia-SDP-support false Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent Conference </entry>
<entry id="5" type="401" name="CCXML Device Profile" > 0 Default Dialog SIP Device 10 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support true Support for send-recv media lines. multiple-recvonly-support true Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type none Support for Connectionless SDP. offer-answer-support true Support for Offer-Answer model. nomedia-SDP-support false Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent Dialog </entry> <entry id="6" type="401" name="CCXML Device Profile" >
2 Audiocodes Gateway SIP Device 10 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support false Support for send-recv media lines. multiple-recvonly-support false Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type hold Support for Connectionless SDP. offer-answer-support false Support for Offer-Answer model. nomedia-SDP-support false Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent Audiocodes </entry>
<entry id="7" type="401" name="CCXML Device Profile" > 3 Convedia Media Server SIP Device 10 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support false Support for send-recv media lines. multiple-recvonly-support false Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type hold Support for Connectionless SDP. offer-answer-support true Support for Offer-Answer model. nomedia-SDP-support true Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent Convedia </entry>
<entry id="8" type="401" name="CCXML Device Profile" > 4 X-Lite SIP Device 10 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support true Support for send-recv media lines. multiple-recvonly-support true Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type non-routable Support for Connectionless SDP. offer-answer-support false Support for Offer-Answer model. nomedia-SDP-support false Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent X-Lite </entry>
<entry id="9" type="401" name="CCXML Device Profile" >
5 Brooktrout Snowshore SIP Device 10 sendonly-support false Support for sendonly media lines. recvonly-support false Support for recvonly media lines. distinct-send-recv-support false Support for send-recv media lines. multiple-recvonly-support false Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type hold Support for Connectionless SDP. offer-answer-support true Support for Offer-Answer model. nomedia-SDP-support false Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent Brooktrout </entry>
<entry id="10" type="401" name="CCXML Device Profile" > 6 GVP MCP SIP Device 10 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support true Support for send-recv media lines. multiple-recvonly-support true Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type none Support for Connectionless SDP. offer-answer-support true Support for Offer-Answer model. nomedia-SDP-support false Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent GVP MCP </entry>
<entry id="11" type="401" name="CCXML Device Profile" > 7 Audiocodes MP104 SIP Device 10 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support false Support for send-recv media lines. multiple-recvonly-support true Support for multiple recvonly media lines. restricts-media-source false Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type hold Support for Connectionless SDP. offer-answer-support true Support for Offer-Answer model. nomedia-SDP-support false Support for receiving SDP containing no media lines. offer-less-invite-support false Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent Audiocodes MP104 </entry>
<entry id="12" type="401" name="CCXML Device Profile" > 8 EyeBeam SIP Device 10 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support true Support for send-recv media lines. multiple-recvonly-support true Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type non-routable Support for Connectionless SDP. offer-answer-support false Support for Offer-Answer model. nomedia-SDP-support false Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent eyeBeam </entry> <entry id="13" type="401" name="CCXML Device Profile" > 9 Kapanga SIP Device 10 sendonly-support true Support for sendonly media lines. recvonly-support true Support for recvonly media lines. distinct-send-recv-support true Support for send-recv media lines. multiple-recvonly-support true Support for multiple recvonly media lines. restricts-media-source true Support for receiving media only from the UA to which media is being sent. connectionless-sdp-type non-routable Support for Connectionless SDP. offer-answer-support false Support for Offer-Answer model. nomedia-SDP-support false Support for receiving SDP containing no media lines. offer-less-invite-support true Support for INVITE request that does not contain an SDP offer. options-support false Support for SIP OPTIONS. User-Agent Kapanga </entry>
Found In: 8.1.002.09 | Fixed In: 8.1.101.89 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued items for this release.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 8.1 Deployment Guide first.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.