As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 8.0.x software and is important for you to note:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
The Genesys Administrator deployment capability currently has a number of known issues related to usability. These issues will be addressed in a future release of Genesys Voice Platform (GVP) 8.
For GVP 8.0.0 installations, Genesys recommends that you use the Manual Installation method. For more information on this type of installation, see the Genesys Voice Platform 8.0 Deployment Guide.
Redirecting logs (by setting log output to
stderr) while the Media Control Platform is operating under load significantly reduces port-handling capacity and impacts performance.
Squid log files can consume considerable disk space when running under heavy call load conditions. By default, 10 log files are saved to disk by the Squid log rotation function. This can be modified by changing the
logfile_rotate parameter in the
squid.conf configuration file. Consider reducing the number of saved log files if running under a high load or if disk space is limited.
The Genesys logging system is designed to provide maximum throughput for logs and alarms, which are essential troubleshooting tools. Log files are implemented for the storage of high volumes of data, and they are not intended to be a source of real-time information. An opened file cannot be updated constantly because of performance considerations. Therefore, do not open log files to view events happening in the system. Rather, view real-time events through other means, such as the console or the network. The Solution Control Interface provides you with the view that displays log events in real-time for certain applications. For more information on logging, see the Framework 8.0 Solution Control Interface Help file.
The Genesys Voice Platform 8.0 Deployment Guide, Chapter 6, and Appendix A, require the following modifications: (ER# 193998891, 194030661)
Updating the Environment Tenant Data section, page 107, requires the following change:
Step 2: On the
Provisioning tab, select
Environment > Tenants.
Prerequisites section, page 123, requires the following additions:
Creating a Deployment Scenario section, page 125, the Start of Procedure section should read as follows:
Deploy > Deploy GVP. You can use the existing pre-set scenario or create a new one.
Deployment Scenariopanel, click
New. When prompted to confirm, click
Deployment Scenariopanel, click
Select Applicationdialog box, select the Application objects you want to add to the Scenario.
Applicationobjects at once, hold down the
Ctrlkey on your keyboard and click to highlight each
Applicationobject you want to add to the
Applicationobjects appear under the
Solutionobject as shown in Figure 14.
Scenarioor a single
Applicationobject; drag and drop it on the target host. The
Applicationobject appears under the target host.
Applicationobject moves back to the
End of procedure
Deployment Scenario Validation Wizard table, page 128, requires the following addition:
Panel: VPSolution_ReportingServer, after
Password—Enter a password for authentication.
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