As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Voice Communication Server (VCS).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Voice Platform Voice Communication Server (VCS).
section: popgateway
option: CacheMaxItems
Valid Values: 0-2048 (default)
Set CacheMaxItems to 0 to disable VXML caching.
Notes:
CacheMaxItems is a hidden parameter; change only on the
advice of Genesys Technical Support!(GVP-21236)
This release does not include corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
GVP Voice Communication Server now populates the application.lastresult$.interpretation
object correctly when com.genesys.accessasrresultproperties is
set to true. (GVP-21127)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
Call Flow Assistant (CFA) now correctly throws the exception error.com.telera.queue
when a single-step transfer to a routing point fails. (GVP-21008)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. No new features were introduced in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
Voice Communication Server now correctly handles blind transfers for outbound calls. (ER# 309912211)
Blind transfers on an outbound call now work correctly. Previously, the GCEV_BLINDTRANSFER
event was not handled properly when a Dialogic blind transfer was initiated
on an outboud call, which caused the port to become stuck. (ER# 309912211)
VCS Popgateway now does not terminate during a TBCT transfer. Previously, during a TBCT transfer, if the switch sent a disconnect on the 2nd TBCT leg, before the transfer was complete, then VCS restarted. (ER# 308302417)
Voice Communication Server now performs bridge transfers successfully, while freeing an ASR resource. (ER# 306747321)
Voice Communication Server now correctly posts a recording after a caller hangs up while the recording is in progress. (ER# 296418139)
Voice Communication Server now enables the recording of user voice input during an outbound call if provisioned in the application, when Policy Manager is not configured. (ER# 295391747)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. No new features were introduced in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
In bridge transfer scenarios for ASR-enabled applications, the transfer$.duration
session variable is now set to the correct value. Previously, the m_bCallAnswered
flag was checked before setting the variable. Because in certain call flows
the m_bCallAnswered flag is reset, the transfer$.duration
session variable was always set to 0 (zero). Now the m_bCallAnswered
flag is no longer checked to get the outbound call duration. Now, if the call
is answered the correct value is set and if the call is not answered, the session
variable is set to 0 (zero). (ER# 280173070)
PopGateway no longer leaks memory when the following TXML or VXML tags are
executed: CRData:get, CRData:put, CRData:genericAction,
<QUEUE_CALL>, and <SCRIPT_RESULT>. (ER# 165285043)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
VCS now populates the application.lastresult$.interpretation object
correctly when com.genesys.accessasrresultproperties is set to
true. (GVP-20293 / ER# 325384503)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
VCS now closes the Call Record file when it receives a Record termination event from Dialogic. Previously in this scenario, the Record file was not closed, which caused the file post to fail. (ER# 295771924)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
VCS now notifies the second call leg of a transfer failure, only after it is fully created. Previously, in rare timing circumstances, PopGateway would send the notification before the second call leg was created, which caused VCS to terminate unexpectedly. (ER# 280560716)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
There are no corrections or moidifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
VCS now correctly handles Explicit Call Transfer (ECT) single step transfers for calls generated by OBN. (ER# 267048343)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Voice Communication Server.
NZIsdnXferPreHangupWaitTime, that enables GVP to transfer or redirect a calling party to another location using a single B-channel transfer. This generic function applies to the NEC 61 switching system’s ISDN interface.
Default Value: 4 seconds
Valid Values: Integer range of 1 to 60 seconds
The time to wait after receiving the information complete response from the switch before hanging up the call.
On the Transfer tab of application provisioning, set the Transfer Type to 1SignalChannel, and the Transfer Option to NZIsdnXfer.
This release also includes the following corrections and modifications:
VCS no longer supports TXML media operations; therefore, the built-in ATT Transfer Connect scripts have been converted to VoiceXML scripts. (ER# 258997638)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
VCS now captures DTMF between prompts correctly. Previously, if a barge in disabled prompt was followed by a barge in enabled in prompt for some scenarios, the DTMF entered after the second prompt was not collected properly. (ER# 267124046)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
When using the Springware dialogic board, VCS no longer disables the custom tones multiple times during the call. Previously, in this scenario, the dx_deltones API (which deletes the tones) was called multiple times during the call when the DisableCustomTones parameter was set to True. (ER# 254132827)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
Voice Communication Server (VCS) now supports answering the call, if not yet answered, before hanging up. Previously, when the call was dropped before it was answered, the Dialogic ports were blocked for certain protocols. To take advantage of this functionality, set the DisableCallHangupBeforeAnswer to 1. (ER# 239842343)
VCS now correctly sets the value of the Network Specific Facility Service in the SETUP message for outbound calls. (ER# 245345823)
VCS properly sends the Bargeintype attribute to the MRCP Server when it is set to hotword. Previously, when the Bargeintype attribute was set to Hotword in the prompt tag, it was not sent to the MRCP Server. (ER# 247016593)
VCS no longer stops or skips non-bargein prompts when DTMF digits are pressed. Previously, VCS skipped the first prompt following an INPUT block if the input digits were more than the maximum digit length. (ER# 249102081)
Call Flow Assistant (CFA) now sends the UPDATE_CALL_STATUS_REQ request to the IVR Server Client in asynchronous mode for a disconnected call. Previously, this request was sent in synchronous mode which caused CFA to timeout if it received a treatment request from the IVR Server Client. (ER# 248100081)
VCS now logs the audio files fetched, and the TTS prompts are downloaded as Call Trace logs. (ER# 253091763)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
VCS Popgateway now does not terminate during a TBCT transfer. Previously, during a TBCT transfer, if the switch sent a disconnect on the 2nd TBCT leg, before the transfer was complete, then VCS restarted. (ER# 302876734)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
VCS now notifies the second call leg of a transfer failure, only after it is fully created. Previously, in rare timing circumstances, PopGateway would send the notification before the second call leg was created, which caused VCS to terminate unexpectedly. (ER# 270320019)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
VCS now checks for the actual dialogic firmware state of the channel before either attempting to close the disk file used for prompt play and record, or before starting a prompt play operation. Previously, during certain scenarios, there was a delay in the play termination events from Dialogic, which both caused play termination events to be processed incorrectly, as well as caused VCS to close the disk file while the prompt play was in progress. Together these two issues caused the dialogic firmware to fail and show ports as out of service. (ER# 267454183)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
VCS now correctly handles the race condition of a hang-up event being received on a Dialogic thread while an MRCP recognition is in progress. Previously, this scenario caused device busy errors and unavailable ports. (ER# 261417496)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
PopGateway now sends a cancel request for an ATTConsultativeOOB transfer when there is no response from the switch and the TransferConnect timer has expired. This functionality is now configurable in VCS. (ER# 242547530)
VCS now processes a <reprompt> tag correctly. Previously, if a <reprompt> occurred inside an IF block, the PromptProcessingFlag was not set to TRUE. (ER# 243501727)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
VCS no longer sends a transfer connect if a disconnect is in progress. Previously, this scenario caused race conditions when an AT&T Courtesy transfer was abandoned. (ER# 238995432)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
Voice Communication Server (VCS) now plays music on a TXML transfer. (ER# 233441559)
VCS now works with Dialogic HMP SU256. (ER# 236825614)
The Transfer Connect Timeout (XferConnectTimeout) parameter in the PopGateway section of VCS is now configurable for out-of-band (OOB) transfers. Previously, this parameter was set to 60 seconds and was not configurable. (ER# 235341811)
PopGateway now populates the shadow variables correctly. Previously, when shadow variables were not populated, the nomatch exception was generated. (ER# 236533411)
VCS now sends the correct SNMP trap when it encounters a download error while fetching an audio file. (ER# 237575884)
CFA now sends timeouts to PageCollector. Previously, in certain scenarios, CFA could not clear calls that timed out. As a result, CFA did not respond to PopGateway call-in progress messages, and these calls were dropped. (ER# 237766276)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
VCS now uses the new disablecallevthangupduringanswer parameter to avoid causing blocked dialogic channels when a call is abandoned immediately after ringing. When the disablecallevthangupduringanswer parameter is set to true, the call is answered before it is abandoned. Previously, in this scenario, the call was dropped before being answered, which caused the dialogic ports to stay busy. (ER# 234718318)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
When using AT&T Consultation Transfer Connect, the p character can be used to indicate a pause in DTMF dial out strings. When VCS encounters a p (pause) character in the DTMF dial string, it replaces the p with a , (comma) that is used to recognize a pause in the dial string. (ER# 232267384)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
VCS now stops ASR streaming if it is still active, during a call release. Previously, during race conditions, if ASR streaming was still active after the call ended, the VCS port was unavailable for further calls. (ER# 226708725)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
VCS now correctly receives the Connection Disconnect Hangup event from the subdialog application while executing AT&T OOB transfers. Previously, these events were not propagated to the main application, which caused the subdialog to received an error and prevented the call from terminating properly. (ER# 230666890)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
If the VoiceXML application does not specify a <record> tag that is compatible with the type of signaling, Voice Communication Server (VCS) now uses the following default codecs:
Previously, unless the application specified a type attribute in the <record> tag, VCS defaulted to using the audio/basic format, with µ-law encoding. Because µ-law is not supported with E1 signaling, an error.unsupported.format error on E1 platforms occurred.
(ER# 207577178)
VCS now uses the current root directory of the backup IVR URL when fetching the backup IVR URL. Previously, in this scenario, the root directory of the primary IVR URL was fetched causing an error. (ER# 191974711)
Call Flow Assistant (CFA) no longer deletes outbound user data when attempting to connect to PopGateway2. (ER# 209717009)
VCS no longer appends the working directory URI, instead of the XML:BASE URI to the inline grammar. (ER# 180913541)
In ASR messaging, VCS now accepts the underscore character in reseller, customer, and application (IVR Profile) names, so that this special character no longer causes confusion in processes that use an underscore as a delimiting character. Previously, the underscore character was passed unchanged to the MRCP server, and this resulted in inaccurate parsing, processing, and archiving of ASR data.(ER# 207497068)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
DialogicMgr now passes the NO_RINGBACK CPA result to the PopGateway for an outbound call. Previously, during call setup, the CFA did not verify whether the TRANSFER_FAILURE message was for an outbound call, so the CPA_Busy result was not returned to the VoiceXML application. (ER# 228232385)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
Dialogic no longer closes the play file during TEC_STREAM events when the MRCP server returns a recognize result. Previously, when the recognize result was returned, media streaming stopped and Dialogic generated a TEC_STREAM event. This caused the play file to close while it was playing and a TDX_ERROR occurred. (ER# 222850406)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
A new Two B-Channel (TBC) transfer type is introduced for VCS. The ECTExplicit_AUS configuration option ensures that the Link ID request is always sent on the outbound call leg. Previously, if VCS performed an Explicit Call Transfer when both the original and enquiry calls were active, the Link ID request was sent on the inbound call leg, causing the call to fail. (ER# 220921419)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
The VCS no longer shuts down and restarts unexpectedly because of transfer connection failures.
Previously, if a caller hung up while a transfer was being executed, or if other errors were encountered during transfer,
a NULL pointer exception caused the PopGateway process to dump and restart.
A NULL pointer check in the code now prevents these PopGateway process crashes. (ER# 216974911)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
Voice Communication Server (VCS) no longer executes condition blocks in reverse order when they are within a <field> tag. (ER# 166769767)
VCS no longer fails a dialogic blind transfer. Previously, blind transfers would fail if the Clear DTMF Buffer option was set to TRUE; and fetchaudio was set to true, and bargein was set to false in the prompt before the <transfer> tag. (ER# 187397580)
VCS no longer misinterprets conditional statements when <if> statments are used within the <noinput> or <nomatch> catch handlers. Previously, if a value of true was returned, the first prompt was fetched again. (ER# 18728031)
PopGateway no longer exits unexpectedly when it receives an interrupt from Call Flow Assistant (CFA) during an ATT transfer. (ER# 202411653)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Voice Communication Server.
This release also includes the following corrections and modifications:
Voice Communication Server (VCS) no longer initiates a Two B-Channel Transfer (TBCT) when the IVR Profile is not provisioned for TBCT transfers. (ER# 172369851)
VCS no longer rejects calls when the dialogic ports are showing as Device busy. Previously in this scenario, callers heard a ring no answer causing them to hang up. (ER# 173515061)
PopGateway no longer has a memory leak when VCS transfers ROUTE based calls under a load. (ER# 175717321)
For TBCT transfers, VCS now correctly reports talk time by setting the PopGateway option BillingTimeDelay to 1. Previously, for TBCT transfers, if the talk time was less than one second, the platform reported the call as a held call and associated zero talk time.
(ER# 177935689)
When the caller hangs up after the VoiceXML transfer, the agent phone no longer continues to ring. Previously, this issue occured when VCS was in behind-the-switch mode, and <transfer> type=bridge. (ER# 170089302)
VCS now returns IBM ASR confidence scores between 0 and 1. Previously, these scores were returned with values between 0 and 100.
(ER# 174896101)
VCS now processes recognition results if they are accessed using input item variables, such as the field name. Previously, you had to use the application.lastresult$.utterance variable to access recognition results. This limitation was specific to Nuance MRCP 1.0 with Nuance 8.5. (ER# 175025101)
VCS now returns Nuance 8.5 confidence scores between 0 and 1. Previously, these scores were returned with values between 0 and 100.
(ER# 175025109)
VCS now plays the fetchaudio after the pending prompts. Previously, when there were prompts before the <submit> tag, the music associated with the fetchaudio played before the pending prompts. (ER# 172502195)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following correction and modification:
Dialogic no longer closes the play file during TEC_STREAM events when the MRCP server returns a recognize result. Previously, when the recognize result was returned, media streaming stopped and Dialogic generated a TEC_STREAM event. This caused the play file to close while it was playing and a TDX_ERROR occurred. (ER# 221026782)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
The PopGateway process in VCS no longer terminates in the following VoiceXML application scenario:
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
VCS no longer has a memory leak when the same page generates different content when it includes a <goto> element that transitions to a URI fragment. For example, the following dynamic ASP page generates different content based on the call's unique session ID:
<?xml version='1.0' ?>
<vxml version='2.0' xmlns='http://www.w3.org/2001/vxml'>
<form>
<field name="field1" type="digits?length=3">
<prompt>
Do not enter anything. Let it timeout. <%= Response.Write(Session.SessionID) %>
</prompt>
</field>
<noinput>
<goto next="#form1"/>
</noinput>
</form>
<form id="form1">
<block>
<prompt> This is a test </prompt>
</block>
</form>
</vxml>
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
PopGateway no longer unexpectedly exits when:
connection.disconnect event.<exit> tag.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
The <log> tag no longer displays results for the previous
call. Previously, after page caching, initialization occurred once when the
VxmlLog executed. This caused the log text from the first call
to be posted for consecutive calls. (ER# 176294778, 176620416)
PopGateway no longer unexpectedly exits when executing the root page in the
second call. Previously, the root page was deleted when using the <goto>
tag to point to a <form> tag in a document that was an
approot of another document. (ER# 177960911)
Relative URI references are now handled properly when the URI of the base document does not have a file extension. Previously, when resolving the relative URI, all characters after the right-most slash character in the base URI were not removed, causing the relative URI resolution to be incorrect. For example, if the following VoiceXML:
<vxml version="2.0" application="vxml/abc.vxml" xmlns="http://www.w3.org/2001/vxml">
appeared in the page http://SERVERNAME/controller?NEXTACTION=START∓ANI=8477009503&DID=9998881234&SESSIONID=$sessionid, the relative URI was previously incorrectly resolved as http://SERVERNAME/controller/vxml/abc.xml instead of http://SERVERNAME/vxml/abc.xml.
(ER# 179926854)
Relative URI references are now handled properly when the relative URI is an absolute path (that is, begins with a slash “/” character). Previously, when resolving the relative URI, the portion of the base URI used was more than just the server portion, which caused the relative URI resolution to be incorrect. For example, if the following VoiceXML:
<submit next="/examples/page2/page2.vxml"/>
appeared in the page http://SERVERNAME/test/start.vxml, the relative URI was previously incorrectly resolved as http://SERVERNAME/test/examples/page2/page2.vxml instead of http://SERVERNAME/examples/page2/page2.vxml.
(ER# 179780349)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform Voice Communication Server.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
Voice Communication Server (VCS) no longer adds 1 to the dial
prefix by default when making an outbound call. Previously, VCS initialized
the dialprefix parameter to a value of 1 although
it was configured as an empty value in EMPS. (ER# 105406081)
VCS no longer waits indefinitely for the correct number of ANI or DNIS digits to arrive from the network. A new parameter, TGroundstartDuration, can be configured to control the amount of time to let pass before answering the call if the correct number of DNIS digits is not received. Previously, ports were stuck indefinitely while waiting for the correct number of digits from the network and calls were not answered. (ER# 120580444)
When in behind-the-switch mode, VCS now passes the failure URL if the IVR Server is down. (ER# 87504019)
The completetimeout parameter is now stored as a datatype of float.
Previously, the timeout was stored as datatype int.
This caused the application to loose the decimals, and the timeout was incorrectly
translated to the MRCP messages. (ER# 46194175)
PopGateway no longer uses excess memory when the VoiceXML application returns a long URL. If the URL is long, an error is returned before the fetch is executed. (ER# 123081054)
PopGateway no longer unexpectedly exits under load tests. (ER# 122014669)
In an OBN deployment, VCS now returns the Framework Connection ID for outbound calls to the VoiceXML application. Previously for outbound calls, the Framework Connection ID was not returned to the VoiceXML application, which caused the Voice Application Reporter (VAR) to not record the Framework Connection ID and use it for reporting. (ER# 122371371)
The com.genesys.ttsfetchhint is now set to safe by default. Previously, the Text-to-Speech (TTS) fetch hint parameter was set to prefetch by default.
Note: If TTS servers were previously improperly configured to stream at a non-optimal rate, it is possible that an upgrade to GVP 7.6 with ttsfetchhint now defaulting to safe will result in delays being heard while playing TTS. TTS servers will now need to be properly configured.
(ER# 40639602)
When using file://uri for audio, the alternate text is now being
played. (ER# 49005182)
When an application with a long query string is fetched, VCS now throws an error message and does not stop taking additional calls. Previously in that scenario, the PopGateway CPU usage increased to 100% over time and stopped taking calls. (ER# 123081054)
Shadow variables are now available when a nomatch event is generated.
(ER# 63447)
VCS now plays the text after the ampersand (&) if the Text-to-Speech
(TTS) prompt contains an ampersand. (ER# 70272)
A caller's input for MENU block is no longer taken as input for the subsequent INPUT block. (ER# 86105)
VCS now sends traps for errors returned from the MRCP server.
Note: Refer to the Genesys Voice Platform 7.6 Troubleshooting Guide for information about the new traps.
(ER# 137252048)
VCS no longer checks for ASR support when ASR is not provisioned in the application. (ER# 63418)
VCS now releases the inbound and outbound sessions after caller hangup. (ER# 35758711)
Ports no longer get stuck when VCS is configured for E1-CAS or T1-Robbed Bit environments and when the DID.xml is not configured in Element Management Provisioning System (EMPS). (ER# 137252091)
The application no longer waits for 31 digits or the timeout value when the <link> tag is used with the DTMF attribute. Previously in this scenario, the internal maxtones value was set incorrectly, causing this behavior. (ER# 137252163)
The CPDOffHookDelay parameter under the PopGateway > CPD node now accepts optional +/- in values and will not accept values in exponential format (such as 123e3). You can restrict negative values by setting the range value starting from 0 (for example, min=0). Previously, on entering a -ve value, EMPS threw validation errors with the message should be a number... . (ER# 113202931)
The CPD parameter Go Off-hook Before Dial has been renamed to Wait for Offhook Confirmation. (ER# 117409888)
PopGateway no longer generates the error.semantic exception event when using the <foreach> tag. (ER# 137252142)
The <foreach> tag now works when Text-to-Speech (TTS) has multiple <value> tags. Previously in this scenario, TTS would not play the text in the correct order. (ER# 137252149)
VCS no longer resets the Global variables when a hangup occurs while playing queued audio before a subdialog. Previously, when the caller disconnected during the fetchaudio play result, VCS would process the connection.disconnect.handler exception event, which caused a refetch of the page, thereby resetting the variables. (ER# 137252156)
VCS now returns the termination character along with the other entered digits when using the com.genesys.returntermchar property and the value is true. (ER# 123560341)
VCS now routes the call according to the route number specified in ROUTE:N:<destn>. Previously, VCS randomly picked the route for outbound dialing when the dest format was ROUTE:X:tel:<dial number>. (ER# 130740061)
VCS now supports SRGS 1.0 inline grammar tags. Previously, when the VoiceXML browser used the xml namespace attribute in the grammar tag, it attempted to change the namespace to GRXML. (ER# 137252172)
This section provides the latest information on known issues and recommendations associated with this product.
The Genesys Customer Care web site incorrectly states that Windows 2008 Server is supported in GVP 7.6. More accurately, Windows 2008 is supported in GVP 7.6.485.xx Maintenance Release (MR) and later releases.
PopGateway will not perform a graceful shutdown through the NetMgmt GUI. (ER# 185417925)
| Found In: 7.6.200.37 | Fixed In: 7.6.400.08 |
While using a bridged transfer with Transaction Recording enabled in the Agent leg, if the the agent disconnects the call, PopGateway generates a error.semantic.transrec.notstarted event. This event can be ignored. (ER# 171213550)
| Found In: 7.6.200.37 | Fixed In: |
When the caller hangs up after the VoiceXML transfer, the agent phone continues to ring. This issue occurs when VCS is in behind-the-switch mode, and <transfer>type=bridge. (ER# 170089302)
| Found In: 7.6.001.80 | Fixed In: 7.6.200.37 |
If text between <mark> tags is only a few words, the correct <mark> tag may not be returned. (ER# 63936764)
| Found In: 7.5.003.60 | Fixed In: |
Key Ahead digits will not be passed when the VoiceXML application transitions from a page with speech recognition enabled to a page with speech recognition disabled, or vice versa. (ER# 49829851)
| Found In: 7.2.015.14 | Fixed In: 7.6.400.08 |
The following should be noted when using the VCS > <server> > PopGateway GUI in the Element Management Provisioning System (EMPS):
Hangup code by default
is displayed as Network Congestion (ISDN=42), but the description
below shows the default value as [ ], and the deployment guide
shows an example value as Normal Unspecified (ISDN = 31).ASR response timeout
by default is displayed as 180 seconds, but the deployment guide
shows it as 60 seconds.Cpa option by default
is displayed as Enable_CPA_Detection_Default, but the description
shows the default value as [ ], and it also shows the default
value as 0.
CpaQualificationTemplate:
default value displayed is PAMD_QUALITMP, but the description
shows the default value as [ ].CpaPamdOption: default
value displayed is AMDetectionAccurate, but the description shows
the default value as [ ].(ER# 46249923)
| Found In: 7.2.015.02 | Fixed In: 7.6.400.08 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000
| Discontinued As Of: 7.6.001.80 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Customer Care Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer’s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Customer Care website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.