As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) SIP Session Manager.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following correction and modification:
The SIP Session Manager now uses Polyhedra version 6.3.56A, to improve Resource Manager / Session Manager performance. (ER# 314712591)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following correction and modification:
The SIP Session Manager now forwards REFER messages without unexpected
delays. (ER# 296008242)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Session Manager.
This release does not include corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following correction and modification:
SIP Session Manager now includes additional diagnostic logs for debugging purposes.
To utilize, turn on the *:0x3,1628 log level for SIP Session Manager.
(ER# 290753540)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. The following new feature was introduced in this release of Genesys Voice Platform SIP Session Manager.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following correction and modification:
This release introduces a periodical heartbeat mechanism between SIP Session
Manager and the polyhedra database, which prevents the error that generated
the messages Database error: HY000: [Polyhedra][ODBC Driver]Duplicate
key error in index PK-activesessions (-2097151632)and Database
exception... [Unable to execute command.] (ER# 290753540)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following correction and modification:
SIP Session Manager now ends sessions correctly if a 302 Moved Temporarily message is generated and the second outbound call transfer fails. Previously, this scenario resulted in stuck sessions. (ER# 289378751)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following correction and modification:
SIP Session Manager now successfully processes 302 responses when an unprovisioned number is dialed. Previously in this scenario, if SIP Session Manager's attempt to dial the redirected address failed, some SIP message objects were deleted twice, causing SIP Session Manager to terminate unexpectedly. (ER# 284396070)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following correction and modification:
SIP Session Manager now uses the correct format for the RequestURI in SIP INVITE messages. Previously, if a second INVITE message was sent after a 302 Moved Temporarily response, a single ; (semi-colon) was added to the end of the RequestURI, which caused the transfer to fail. (ER# 285663329)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following correction and modification:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following correction and modification:
SIP Session Manager now uses GSIP stack version 7.6.000.28 (ER# 262582221)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following corrections and modifications:
In the event of a pending re-INVITE transaction, SIP Session Manager (SSM) now supports the handling of a new re-INVITE. (ER# 242864224)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following corrections and modifications:
In an IP Call Manager (IPCM) High Availability (HA) environment, SIP Session Manager (SSM) now updates the database correctly. (ER# 234022775)
SSM no longer has continous memory growth when there are pending transactions. On the System tab of the SSM node in the Element Management Provisioning System (EMPS), add the destroypendingservertxn parameter, and set its value to 1. Previously, in this scenario, SSM had to be restarted to clear the memory.
Notes: Genesys recommends that you set this parameter only when there are memory growth issues.
You must install GVP Common version 7.6.450.04 or above along with this version of SSM.
(ER# 233661970)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following corrections and modifications:
SIP Session Manager (SSM) now processes the NOTIFY and BYE SIP messages correctly if these messages arrive at the same time. In the 7.2.2 release SSM handled these messages incorrectly if they arrived at the same time.
(ER# 210210944, 210234125)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following corrections and modifications:
SIP Session Manager (SSM) no longer ignores the didsipheader setting for the Histroy-Info header. (ER# 181821331)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following corrections and modifications :
SIP Session Manager (SSM) properly deallocates allocated memory for the objects that are created for received OPTION messages. (ER# 202660181)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform SIP Session Manager.
This release includes the following corrections and modifications :
SIP Session Manager (SSM) no longer sends a reserve request to Resource
Manager (RM) with the IP address of the Media Gateway without the
direction. Previously, RM returned an available port as it was unaware of the direction of
the call. SSM then initiated an outbound INVITE
to that Media Gateway. (ER# 34926157)
SSM now uses the Genesys SIP Stack with support for basic compact SIP headers. Previously, SSM used the DynamicSoft SIP Stack to handle SIP messages. Support for compact SIP headers was not present in the DynamicSoft Stack. Therefore, if a SIP Device (Proxy/UA) sent an INVITE to SSM with compact SIP headers, then the latter unexpectedly terminated. As a result, it was mandatory to use the Long Header format only with SSM. (ER# 136589614)
SSM now uses the Genesys SIP Stack that allows the passing of session timers. Previously, SSM used its own logic to achieve session timer functionality. (ER# 138015606, 137255580, 146969223)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform SIP Session Manager.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
You can now configure how SIP Session Manager (SSM) will react when the IP Communication Server (IPCS) responds with an error to a SIP INVITE message for a new call. Previously, SSM responded differently to a SIP INVITE failure. (ER# 73165210)
IP Call Manager (IPCM) now sends the cnSSMDatabaseError trap when
SSM loses its connection to the database. (ER# 42165746)
IPCM now forwards the RE-INVITE message to IPCS when a call is
active on IPCM, and the caller sends the RE-INVITE to refresh the
session. (ER# 29393821)
IPCM no longer sends a 500 server error message when a call is
active on IPCM, and the caller sends a RE-INVITE to refresh the
session. (ER# 29393840)
This section provides the latest information on known issues and recommendations associated with this product.
SSM sends a reserve request to Resource Manager (RM) with the IP address of the Media Gateway but does not provide the direction. RM returns an available port as it is unaware of the direction of the call. SSM initiates an outbound INVITE to that Media Gateway. (ER# 34926157)
| Found In: 7.2.000.20 | Fixed In: 7.6.200.05 |
For an inbound call, Call Manager fails to initiate a BYE to the Media Gateway after an ACK timeout. (ER# 24548083)
| Found In: 7.0.310.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000
| Discontinued As Of: 7.6.000.29 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer’s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.