As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Resource Manager.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Resource Manager now uses Polyhedra version 6.3.56A, to improve Resource Manager / Session Manager performance. (ER# 302317718)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Resource Manager now correctly routes calls that were previously misrouted due to Polyhedra database connection and timeout errors. (ER# 302317718)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Resource Manager.
This release does not include corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Resource Manager.
This release includes the following corrections and modifications:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Resource Manager now always uses auto-commit mode while making database calls to the third-party Polyhedra database. A new patch from Polyhedra contains a fix for their fault-tolerant client library. Previously, calls made to the database in manual-commit mode would hang when a failover was in progress, eventually draining the database connection pool and causing allocation failures. (ER# 302317718)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
This release introduces a periodical heartbeat mechanism between Resource Manager
and the polyhedra database, which prevents the error that generated the messages
Database error: HY000: [Polyhedra][ODBC Driver]Duplicate key error in
index PK-activesessions (-2097151632)and Database exception...
[Unable to execute command.] (ER# 300771291)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Arbitrator's maxdbdisconnects configuration option is now configurable, enabling you to set the maximum number of times that Arbitrator can start the Polyhedra database. Previously, the maxdbdisconnects option setting was hard-coded and after the rtrdb.exe process was terminated five times, which was the hard-coded limit, Arbitrator stopped all attempts to start the Polyhedra database. (ER# 271025529)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Resource Manager.
This release includes the following corrections and modifications:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Resource Manager.
This release includes the following corrections and modifications:
Resource Manager has been optimized as a preventive measure for a scenario where port numbers corrupt when trying to reserve a port for the incoming request. Previously, in the event of a port corruption, Resource Manager logged unwanted error messages. (ER# 239291296)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Resource Manager.
This release includes the following corrections and modifications:
Resource Manager (RM) has been improved when deployed as a redirect server in High Availability (HA) mode with SIP Server for the following scenario:
When installed in HA mode, RM now performs IP Communication Server (IPCS) port management correctly. Both Resource Managers check that the other is alive by sending frequent heartbeat messaging, and based on the status returned, one of the Resource Managers will mark itself Active. The Active RM performs IPCS port management, which minimizes stuck sessions and over-allocation of the ports. Previously, neither Resource Manager was designated Active which caused stuck sessions and over-allocation of IPCS ports. (ER# 232469815)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Resource Manager.
This release includes the following corrections and modifications:
Resource Manager (RM) no longer reuses the same variables and objects when using the APPID.xml file. Previously in this scenario, RM would use excess memory. (ER# 191941995)
In a High Availability configuration, RM no longer experiences frequent out-of-sync issues. Previously, if both the primary IP Call Manager (IPCM) and back up IPCM received calls simultaneously, the RM database and in-memory cache reserved ports incorrectly. (ER# 216970693)
IPCM now checks for the media gateway port allocation in the database and, if all ports are busy, it rejects the call and sends a 480 Temporarily Unavailable SIP message to the caller. Previously, when all ports were busy, Resource Manager incorrectly listed current active sessions from the database to be cleaned which impacted the active calls processing. (ER# 217133134)
Resource Manager now sends the 488 Not Acceptable Here SIP message to the caller when it cannot select the correct IPCS port. To enable this SIP error code in Resource Manager the following configuration changes are required in the Resource Manager section in Element Management Provisioning System (EMPS).
New Attribute.ResponseCodeIPCSUnavailable. Note: Resource Manager sends 480 Temporarily Unavailable message by default if it cannot select the correct IPCS port.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Resource Manager.
This release includes the following corrections and modifications:
Resource Manager (RM) now sends the SIP OPTIONS at regular intervals as specified in the Interval for Polling SIP Devices parameter in Element Management Provisioning System (EMPS). Previously, RM sent the SIP OPTIONS based on the Mask for Polling SIP Devices parameter in EMPS which is set to three minutes, and not configurable. This caused a delay in marking SIP Devices as unavailable. (ER# 212474791)
RM now synchronizes its memory with the Database and generates a log statement to reflect this synchronization. Previously, when the Database and memory were out of sync, RM reported no available resources even when the resource's state was Available/Free in the Database. (ER# 214131141)
Resource Manager's Subscriptionrefreshinterval parameter can no longer be configured to less than 10 seconds. It can be set between 30 and 7200 seconds. (ER# 192649626)
Resource Manager no longer displays warning messages in the log when processing the INVITE and NOTIFY messages. (ER# 208103139)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Resource Manager.
This release includes the following corrections and modifications:
The rtrdb no longer has a memory leak when Resource Manager receives stray NOTIFY messages. (ER# 200065921)
In deployments that are integrated with SIP Server, there is no longer a time gap between the expiration of a Resource Manager (RM) subscription and a new SUBSCRIBE request to SIP Server.
200 OK response with Expires time, in response to a SUBSCRIBE request to SIP Server with Expires time set to the value configured in the SubscriptionRefreshInterval parameter, RM now sends the next subscription request 10 seconds before the expiration time as received in the Expires header of the 200 OK response.200 OK response for SUBSCRIBE, then RM re-subscribes after 64 seconds.SubscriptionRefreshInterval parameter has been changed from 60 seconds to 120 seconds. Genesys strongly recommends that you do not configure the SubscriptionRefreshInterval parameter to a value less than 60 seconds.Previously, under heavy load, there could be a delay between the expiration of a subscription and the new subscription request. As a result, RM would not receive the NOTIFY message from SIP Server if a call terminated during the time gap, and resources could get stuck in the RM database. (ER# 193682281)
RM no longer incorrectly logs stuck IPCS ports in the RM log files in scenarios where RM sends an IPCS resource allocation message to SIP Server, and within 10 seconds, receives a call terminate NOTIFY message without receiving a call connect confirmation NOTIFY message. (ER# 190853143)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Resource Manager.
This release includes the following corrections and modifications:
When multiple IP Communication Servers (IPCS) are configured, Resource Manager (RM) fetches the free resources from the preferred destination IPCS and reserves it for a call. (ER# 183422203)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Resource Manager.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
When changing the IP addresses of existing Media Gateways, you no longer have to restart WatchDog after each change. Previously, one IP address at a time could be changed, and WatchDog on the Resource Manager (RM) machine had to be restarted after each change. (ER# 26796854)
The backup IP Call Manager (IPCM) can now retrieve Media Gateway information from LDAP successfully. Previously, Media Gateways were marked as unavailable in RM and calls were rejected when the backup IPCM replicated the data to the primary IPCM. (ER# 26966821)
This section provides the latest information on known issues and recommendations associated with this product.
An internal exception is generated in the RM log file if a SIP INVITE message is sent with a multi-part MIME body. The GVP SDP Parser does not support the multi-part MIME format; however, the INVITE message is handled correctly. (ER# 116842821)
| Found In: 7.5.000.42 | Fixed In: |
IP Call Manager (IPCM) fails to transfer all calls when RM has not freed resources due to an unavailable database connection. (ER# 36987981)
| Found In: 7.2.012.08 | Fixed In: |
RM is incorrectly accepting an incoming H.323 call (that is missing the sourceCallSignallingAddress
parameter) from an unregistered Media Gateway. (ER# 25077121)
| Found In: 7.2.000.18 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000
| Discontinued As Of: 7.6.000.18 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer�s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.