Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Reporter.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Reporter.

• Support for PHP 5.3.6.

Corrections and Modifications

This release includes no corrections or modifications.

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Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Reporter.

• Support for Windows 2008, Standard and Enterprise Editions.
• Support for Windows 2008 R2, Standard and Enterprise Editions.
• After installing the VAR COM client, Launch and Activation permission should be provided to “Everyone” on the VARAgent component. To do that, follow these steps:
  1. Open Component Services.
  2. Expand Component Services->Computers->My Computer->DCOM Config.
  3. Right-click VARAgent and open Properties.
  4. Select the Security tab.
  5. Select the Customize option button (under Launch and Activation Permissions), and click Edit.
  6. Add Everyone and allow all for Everyone.
  7. Click OK for all the dialog boxes.

Corrections and Modifications

This release also includes the following corrections and modifications:

There are no corrections or modifications in this release.

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Reporter.

Corrections and Modifications

This release also includes the following corrections and modifications:

Reporter now shows the date of the previous day when Yesterday is chosen on the Reporter screen on the DLS Start day. Previously in this scenario, Reporter displayed two days prior to the date. (ER# 245940881)

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Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Reporter.

• Voice Platform Reporter has been enhanced to support more date input formats. Earlier, Reporter supported only two input formats for the date, DD/MM/YYYY, or MM/DD/YYYY based on the locale setting set under the Reporter node of Provisioning. In the current release the Voice Platform Reporter supports DD/MM/YYYY, MM/DD/YYYY, and YYYY/MM/DD. Also, the separators can be one of a hyphen (-), a forward slash (/), a period (.), or a blank space.

  The Call Details Search Query screen has been changed to support 24 hour or 12 hour formats for time input based on the locale setting. Earlier, this screen accepted 24 hour time format only.

  Reporter takes the locale setting from the Custom Defaults -> System Defaults -> dateformatlocale parameter of the Provisioning System. It is from this parameter, the Network Monitor GUI reads the locale. Earlier, the locale configuration for Reporter was set with the localestring parameter under Reporter node of Provisioning.

  The Locale.xml file has been enhanced and moved to the <CN Dir>/extweb/reporter/locale folder. For instruction on how to configure the Locale.xml file, see the Genesys Voice Platfrom 7.6 Deployment Guide.

(ER# 217209911)

Corrections and Modifications

This release also includes the following corrections and modifications:

When installing Reporter on the Element Management Provisioning Server (EMPS), it no longer updates the PATH environment variable. Previously in this scenario, when the installation of Reporter updated the PATH environment variable, and upon starting WatchDog, the LDAP database corrupted. (ER# 207131700)

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Reporter.

Corrections and Modifications

This release also includes the following corrections and modifications:

When using an Oracle DBMS, the Call Details report now displays the correct order of the latest calls. (ER# 212169903)

In the Hourly Peaks Report, the column heading Peak Occurred at is now suffixed with (GMT) to indicate that the column is represented in GMT. (ER#s 176725671, 159473310)

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Reporter.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:

On Solaris hosts, the locale.xml file is now updated with all UTF-8 locales. Previously, the date format for historical reports on Solaris was changed only for locales that returned day of month as the first entity of the preferred date format. Whenever this was not returned, MM/DD/YYYY format was assumed. (ER# 107173432)

In EMPS, you can now enter a value of up to 30 characters in the Toll Free Number field, which can be accommodated in EventC. Previously, an EventsValidator error would occur if the Toll Free Number value was greater than 15 characters, and no billing or reporting data was processed. (ER# 84125618)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

There are no known issues with this release.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

Windows 2000

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.

• Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.

• Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.

• Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.

• Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.

• Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.

• Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.

• Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer’s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.

• Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.

• Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.

• Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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