Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Policy Manager.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

Supported Operating Systems

New in This Release

This release is under shipping control. No new features were introduced in this release of Genesys Voice Platform Policy Manager.

Corrections and Modifications

This release includes the following correction and modification:

Policy Manager no longer terminates while cleaning up a stuck session. (ER# 305955668)

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Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Policy Manager.

• Support for Windows 2008, Standard and Enterprise Editions.
• Support for Windows 2008 R2, Standard and Enterprise Editions.

Corrections and Modifications

This release includes the following corrections and modifications:

There are no corrections or modifications in this release.

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features introduced in this release of Genesys Voice Platform Policy Manager.

Corrections and Modifications

This release includes the following correction:

Genesys Voice Platform Policy Manager no longer terminates unexpectedly during a stuck session cleanup. (ER# 305955631)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Voice Platform Policy Manager.

• Policy Manager’s functionality has been enhanced to strictly enforce the acceptance and rejection of calls, based on the values of the LEVEL1PORTS, LEVEL2PORTS, and LEVEL3PORTS configuration options. (ER# 267555112)

Corrections and Modifications

This release includes the following corrections and modifications:

There are no corrections or modifications in this release.

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Policy Manager.

Corrections and Modifications

This release includes the following correction and modification:

Policy Manager is now capable of handling more than 30 IVRs added to one Customer. Previously, in a Solaris environment, Policy Manager would unexpectedly exit when adding more than 30 IVRs. (ER# 218677852)

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Policy Manager.

Corrections and Modifications

This release includes the following corrections and modifications:

There are no corrections or modifications in this release.

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Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Policy Manager.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:

There are no corrections or modifications in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

The Genesys Technical Support web site incorrectly states that Windows 2008 Server is supported in GVP 7.6. More accurately, Windows 2008 is supported in GVP 7.6.485.xx Maintenance Release (MR) and later releases.

The IVR profile accepts more simultaneous calls than provisioned for in EMPS > IVR profile provisioning. For example, if you configured Level 1 port = 2, Level 2 port = 3, and Level 3 port = 4 for the customer, and then you configured Maximum Ports = 3 for the IVR profile, and four simultaneous calls are then placed, the IVR profile will accept all four calls. Additionally, the application summary GUI will show one free port. (ER# 166626843)

Disabling ASR sampling during runtime requires a restart of the Policy Manager before the change takes effect. (ER# 119922081)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

Windows 2000

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.

• Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.

• Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.

• Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.

• Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.

• Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.

• Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.

• Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer’s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.

• Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.

• Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.

• Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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