As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) OBN Manager.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform OBN Manager.
This release also includes the following corrections and modifications:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform OBN Manager.
This release also includes the following corrections and modifications:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Voice Platform OBN Manager.
This release also includes the following corrections and modifications:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform OBN Manager.
This release also includes the following correction and modification:
OBN Manager now links with the appropriate multithreaded version of connection libraries and prints the connection library logs if the correct flags are enabled. (ER# 277350594)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform OBN Manager.
This release also includes the following corrections and modifications:
OBN Manager now sends the RecordProcessing message to Outbound Contact Server (OCS) notifying of a Transferred value for the post-connect attribute of the Call Progress Analysis (CPA). Previously, the RecordProcessing message was sent notifying of a NoAction value which resulted in over dialing. (ER# 243223568)
Because of a limitation with the Microsoft OLEDB driver for SQL 2005, OBN Manager now has the option to choose the Microsoft Native Driver for SQL 2005. In Element Management Provisioning System (EMPS), on the Genesys Voice Platform > Servers > Outbound Notification Manager > <server-name> > OBNManager > Data Store tab, select the Use Microsoft Native Client parameter.
Note: The Microsoft Native Client Driver is not packaged by default with SQL 2000 server, and should not be selected if you are using SQL Server 2000.
(ER# 240003733)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform OBN Manager.
This release also includes the following corrections and modifications:
OBN Manager now delays the RecordProcessed event for any Outbound Contact Server (OCS) record that did not receive the RecordProcessing event from Call Flow Assistant (CFA). Previously, CFA sent the Call Progress Analysis (CPA) result and the final result to OBN Manager at the same time. These events arrived out of order; as a result, OBN Manager sent the RecordProcessed event before it sent the RecordProcessing event to OCS.
(ER# 236149011)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
OBN Manager now delays sending the RecordProcessing event to Outbound Contact Server (OCS) with the ocsprocesseddelay parameter. This parameter's value ranges from 5 to 3000 milliseconds with a default value of 500 milliseconds. Previously, Call Flow Assistant (CFA) sent both the Call Progress Analysis (CPA) result, and the final result to OBN Manager in certain call flow scenarios within the same millisecond causing OBN Manager to send the RecordProcessed event before the RecordProcessing event. (ER# 234727436)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform OBN Manager.
This release also includes the following corrections and modifications:
OBN Manager now verifies that the GSW_PUBLIC_NETWORK_ACCESS_CODE parameter is present in the dial request from Outbound Contact Server (OCS). If present, the value is prepended to the telnum attribute, and the resulting new value is used to make outbound calls. (ER# 223111831)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
OBN Manager no longer returns <FAILURE REASONCODE="205" REASON="Invalid XML Format for Bulk Request"/> messages for valid bulk requests. Previously, OBN Manager returned these messages when memory was not released by the parser. This caused each additional bulk request to fail until WatchDog was restarted. (ER# 261483068)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform OBN Manager.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
The Operator/Network intercept SIT tone is now detected when using Dialogic Host Media Processing (HMP) software. (ER# 110844577)
When new user data attributes are created by the VoiceXML application, the Add Record request no longer overwrites the original calling record of OCS. (ER# 119719492)
OBN Manager Database creation scripts now execute successfully on a case-sensitive MSSQL server. Previously, you could not create an OBN Manager database on a case-sensitive MSSQL server. (ER# 131059813)
In an OBN-OCS setup, OBN Manager passes the call_wait_connected_timeout value set in the Outbound Contact Server (OCS) to the platform for the CPATimeout parameter. (ER# 113812321)
OBN Manager now sends a correct error code to OCS when Time-to-Live (TTL) time expires. Previously, an incorrect error code and message were passed to OCS. (ER# 118847157)
OBN Manager and CFA now correctly return Transferred as the end call result in case of CTI transfer. Previously, CFA used to return HUP and OBN Manager would incorrectly return Record_Action=1 to OCS. (ER# 121137738)
This section provides the latest information on known issues and recommendations associated with this product.
There are no known issues with this release.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000
| Discontinued As Of: 7.6.000.55 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer’s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.