Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) IVR Server Client.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

Supported Operating Systems

New in This Release

This release is under shipping control. No new features were introduced in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Server Client now installs correctly on Windows 2008 64-bit using GDT (Voice Platform Installation Wizard). (ER# 307612441)

GVP clients now send the ReportStatus parameter when connecting to IVR Server. (ER# 302741623)

Top of Page

Supported Operating Systems

New in This Release

This is a general release for this product. This release is under shipping control. It contains the following new features or functionality:

• This release contains changes to support new functionality in Genesys Voice Platform 7.6.5.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page

Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following correction and modification:

IVR Server Client now installs correctly on Windows 2008 64-bit when you use Genesys Deployment Tool. (ER# 303794223)

Top of Page

Supported Operating Systems

New in This Release

This is a hot fix for this product. This release contains the following new feature.

• IVR Server Client now sends the ReportStatus parameter in the Login request (LoginReq) when initiating a connection to IVR Server. The connection to IVR Server is considered to be established after a Status=OK message is received in the Login response (LoginResp). (ER# 301339635)

Corrections and Modifications

There are no corrections or modification in this release.

Top of Page

Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following correction and modification:

IVR Server Client now correctly returns userdata that includes latin characters such as �, �, �, and � to the Call Flow Assistant (CFA). Previously, if IVR Server Client and PopGateway were on separate hosts, these characters were converted to Basic String (BSTR) incorrectly before being sent to the CFA by using Webnotify.asp. If the IVR Server Client and PopGateway were on the same host, Webnotify.asp was not used and UTF-8 characters were sent correctly. (ER# 275986613)

Top of Page

Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform IVR Server Client.

• Support for Windows 2008, Standard and Enterprise Editions.
• Support for Windows 2008 R2, Standard and Enterprise Editions.

Corrections and Modifications

This release includes the following correction and modification:

IVR Server Client now displays queued call information correctly in the Network Monitor GUI. (ER# 259858601)

Top of Page

Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following correction and modification:

IVR Server Client now decodes empty characters. Previously, when the IVR Server Client failed to decode empty characters, it would restart. (ER# 252464541)

Top of Page

Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Server Client no longer terminates when invalid characters are encountered while parsing TXML pages. (ER# 252682511)

Top of Page

Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Server Client now sends the DEVICE DOWN request to Call Flow Assistant (CFA) asynchronously when the IVR Server stops during attempts to attach data. Previously in this scenario, CFA sent the attach data request synchronously, then waited for the response. If the IVR Server stopped, CFA did not respond, causing ports to be unavailable. (ER# 235996476)

Top of Page

Supported Operating Systems

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications:

IVR Server Client now sends an ISVR_END_SESSION message to Call Flow Assistant (CFA) asynchronously when it receives an XferComplete, or a Released call status request from IVR Server. Previously, IVR Server Client waited for a response to the XferComplete, or the Released call status requests from CFA which caused deadlock situations. (ER# 206087158)

Top of Page

Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform IVR Server Client.

• When GVP is configured to operate in In-Front mode, a new configuration parameter enables you to specify the call setup event (either Established or Ringing) that the IVR Server Client will wait to receive from the IVR Server, before the IVR Server Client sends the call information request for the connection ID and sends the required response to the Call Flow Assistant (CFA).

  To activate this feature:

  1. In the Element Management Provisioning System (EMPS) navigation tree, expand the Servers > IVR Server Client > <IVR Server Client host> nodes.
  2. Right-click the <Reseller_Customer_GQA> node, and then select Edit.
  3. On the General tab, click Add New Attribute.
  4. Enter the following values in the text boxes that appear:
     • Attribute Name: CallSetupEvent
     • Attribute Value: Ringing or Established
     The default value is Established.
  5. Click Save.
  6. Restart WatchDog on the IVR Server Client host.

  Note: If GVP is configured to operate in In-Front mode but the IVR Server in your deployment is configured to be behind the switch, set the CallSetupEvent parameter to Ringing. This ensures that the IVR Server Client will not time out waiting for the Established event, which it will not receive in this configuration.

(ER# 202907078)

Corrections and Modifications

This release includes the following corrections and modifications:

There are no corrections or modifications for this release.

Top of Page

Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:

IVR Server Client now sends an EndCall to the IVR Server and removes the call details for the call, if it timesout while waiting for either a Ringing or an Established event from the IVR Server. Previously, when IVR Server Client would timeout while waiting for a Ringing or an Established event, it would not send the EndCall to the IVR Server at that point, but would only send a success back to the CFA, which resulted in stuck sessions on the IVR Server Client. (ER# 199737857)

Top of Page

Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform IVR Server Client.

• Support for Primary and Backup IVR Server configurations.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:

VCS and IPCS now supports Primary/Backup IVR Server Client functionality for Behind-the-Switch deployments of GVP.

To take advantage of this feature, you must specify the primary and backup IVR Server Clients using the I-Server Client URL and Backup I-Server Client URL parameters in the CFA section of EMPS.

If a backup IVR Server Client (IVRSC) is specified, the VCS and IPCS behavior is as follows:

1. When a new call is received, VCS and IPCS attempts to fetch the ANI/DNIS through the Primary IVRSC.
2. If the Primary IVRSC is unavailable or returns an error, VCS and IPCS attempts to fetch the ANI/DNIS through the Backup IVRSC.
3. If the Backup IVRSC is unavailable or returns an error, VCS and IPCS proceeds with the default behavior (using the Application URL in case of failures parameter or the Default DNIS parameter in the CFA node).
4. After the call has been successfully set up with one of the IVR Server Clients (primary or backup), VCS and IPCS continues using that IVRSC for the life of that particular call.

Note: IVRSCs provisioned as Primary IVR Server Client and Secondary IVR Server Client at the Customer level are not used by the VCS and IPCS. Instead, each VCS and IPCS uses the Primary and Backup IVR Server Client URLs that are configured in its own CFA section. However, because of an EMPS limitation, you must still provision each IVRSC at the Customer level as either Primary or Secondary IVRSC. Otherwise, EMPS will not update the gvp.ini file properly and the IVRSCs will not start.

(ER# 29376561)

When configured in Network mode, IVR Server Client now sends the CallInfoResp attribute to IVR Server to request the Connection ID of the call. Previously, the IVR Server Client did not request the Connection ID causing the Voice Application Reporter not to report on UUID. (ER# 119822091)

The IVR Server details are now created in EMPS under the Servers > ISVR node. Previously, the IVR Server information was not updated in EMPS when the IVR Server details were configured in the GVP Deployment Tool (GDT). (ER# 118291541)

Top of Page

Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

There are no known issues with this release.

Top of Page

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

Windows 2000

Top of Page

Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

Top of Page

Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.

• Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.

• Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.

• Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.

• Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.

• Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.

• Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.

• Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer�s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.

• Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.

• Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.

• Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

Top of Page