Release Note

Genesys Voice Platform
IVR Server Client

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2012

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.500.05 [10/08/12] – General (Under Shipping Control)       X   X
7.6.500.03 [03/01/12] – General (Under Shipping Control)       X   X
7.6.485.06 [07/25/12] – Hot Fix           X
7.6.485.05 [06/25/12] – Hot Fix           X
7.6.485.04 [09/20/11] – Hot Fix           X
7.6.485.02 [07/18/11] – General (Under Shipping Control)       X   X
7.6.480.01 [11/29/10] – General (Under Shipping Control)       X   X
7.6.470.01 [06/30/10] – General (Under Shipping Control)       X   X
7.6.450.01 [10/30/09] – General (Under Shipping Control)       X   X
7.6.450.01 [10/30/09] – General (Under Shipping Control)       X   X
7.6.410.04 [12/17/08] – General (Under Shipping Control)       X   X
7.6.400.08 [09/16/08] – General (Under Shipping Control)       X   X
7.6.000.19 [08/28/08] – Hot Fix       X   X
7.6.000.14 [02/22/08] – General (Under Shipping Control)       X   X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) IVR Server Client.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 7.6.500.05 [10/08/12] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. No new features were introduced in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server Client now installs correctly on Windows 2008 64-bit using GDT (Voice Platform Installation Wizard). (ER# 307612441)


GVP clients now send the ReportStatus parameter when connecting to IVR Server. (ER# 302741623)


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Release Number 7.6.500.03 [03/01/12] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a general release for this product. This release is under shipping control. It contains the following new features or functionality:

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 7.6.485.06 [07/25/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following correction and modification:


IVR Server Client now installs correctly on Windows 2008 64-bit when you use Genesys Deployment Tool. (ER# 303794223)


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Release Number 7.6.485.05 [06/25/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new feature.

Corrections and Modifications

There are no corrections or modification in this release.

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Release Number 7.6.485.04 [09/20/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following correction and modification:


IVR Server Client now correctly returns userdata that includes latin characters such as …, ”, ŕ, and — to the Call Flow Assistant (CFA). Previously, if IVR Server Client and PopGateway were on separate hosts, these characters were converted to Basic String (BSTR) incorrectly before being sent to the CFA by using Webnotify.asp. If the IVR Server Client and PopGateway were on the same host, Webnotify.asp was not used and UTF-8 characters were sent correctly. (ER# 275986613)


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Release Number 7.6.485.02 [07/18/11] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following correction and modification:


IVR Server Client now displays queued call information correctly in the Network Monitor GUI. (ER# 259858601)


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Release Number 7.6.480.01 [11/29/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following correction and modification:


IVR Server Client now decodes empty characters. Previously, when the IVR Server Client failed to decode empty characters, it would restart. (ER# 252464541)


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Release Number 7.6.470.01 [06/30/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server Client no longer terminates when invalid characters are encountered while parsing TXML pages. (ER# 252682511)


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Release Number 7.6.450.01 [10/30/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server Client now sends the DEVICE DOWN request to Call Flow Assistant (CFA) asynchronously when the IVR Server stops during attempts to attach data. Previously in this scenario, CFA sent the attach data request synchronously, then waited for the response. If the IVR Server stopped, CFA did not respond, causing ports to be unavailable. (ER# 235996476)


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Release Number 7.6.410.04 [12/17/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications:


IVR Server Client now sends an ISVR_END_SESSION message to Call Flow Assistant (CFA) asynchronously when it receives an XferComplete, or a Released call status request from IVR Server. Previously, IVR Server Client waited for a response to the XferComplete, or the Released call status requests from CFA which caused deadlock situations. (ER# 206087158)


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Release Number 7.6.400.08 [09/16/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications:


There are no corrections or modifications for this release.


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Release Number 7.6.000.19 [08/28/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


IVR Server Client now sends an EndCall to the IVR Server and removes the call details for the call, if it timesout while waiting for either a Ringing or an Established event from the IVR Server. Previously, when IVR Server Client would timeout while waiting for a Ringing or an Established event, it would not send the EndCall to the IVR Server at that point, but would only send a success back to the CFA, which resulted in stuck sessions on the IVR Server Client. (ER# 199737857)


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Release Number 7.6.000.14 [02/22/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform IVR Server Client.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


VCS and IPCS now supports Primary/Backup IVR Server Client functionality for Behind-the-Switch deployments of GVP.

To take advantage of this feature, you must specify the primary and backup IVR Server Clients using the I-Server Client URL and Backup I-Server Client URL parameters in the CFA section of EMPS.

If a backup IVR Server Client (IVRSC) is specified, the VCS and IPCS behavior is as follows:

  1. When a new call is received, VCS and IPCS attempts to fetch the ANI/DNIS through the Primary IVRSC.
  2. If the Primary IVRSC is unavailable or returns an error, VCS and IPCS attempts to fetch the ANI/DNIS through the Backup IVRSC.
  3. If the Backup IVRSC is unavailable or returns an error, VCS and IPCS proceeds with the default behavior (using the Application URL in case of failures parameter or the Default DNIS parameter in the CFA node).
  4. After the call has been successfully set up with one of the IVR Server Clients (primary or backup), VCS and IPCS continues using that IVRSC for the life of that particular call.

Note: IVRSCs provisioned as Primary IVR Server Client and Secondary IVR Server Client at the Customer level are not used by the VCS and IPCS. Instead, each VCS and IPCS uses the Primary and Backup IVR Server Client URLs that are configured in its own CFA section. However, because of an EMPS limitation, you must still provision each IVRSC at the Customer level as either Primary or Secondary IVRSC. Otherwise, EMPS will not update the gvp.ini file properly and the IVRSCs will not start.

(ER# 29376561)


When configured in Network mode, IVR Server Client now sends the CallInfoResp attribute to IVR Server to request the Connection ID of the call. Previously, the IVR Server Client did not request the Connection ID causing the Voice Application Reporter not to report on UUID. (ER# 119822091)


The IVR Server details are now created in EMPS under the Servers > ISVR node. Previously, the IVR Server information was not updated in EMPS when the IVR Server details were configured in the GVP Deployment Tool (GDT). (ER# 118291541)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


There are no known issues with this release.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Windows 2000

Discontinued As Of: 7.6.000.14

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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