As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) IP Communication Server for UltraSparc T1.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release does not include correction or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release does not include correction or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release includes the following corrections and modifications:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
When SIP Server and IP Communication Server (IPCS) are on the same machine, IPCS no longer uses excess memory if SIP Server sends a NOTIFY message and a BYE message at the same time in response to the IPCS REFER message. Previously, in this scenario, theBYE message was processed first and the NOTIFY message was ignored, causing IPCS to use excess memory to store the NOTIFY messages. (ER# 251966876)
IPCS no longer terminates unexpectedly when it receives a SIP INVITE message with an invalid TO header (for example, To: <sip:<123@10.10.10.1>). (ER# 261820149)
IPCS now passes the correct RFC2833 RTP packet when a SIP INFO message is received. Previously, if the codec negotiated between IPCS and Media Gateway was the same as the codec negotiated between IPCS and the ASR Server, no RFC2833 RTP packet was passed, causing DTMF RTP events to be unrecognizable. (ER# 261176471)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
The MRCP server now monitors the Out-Of-Service servers properly. Previously, when the MRCP server was powered off abruptly, In-Service traps were sent incorrectly. (ER# 252791165)
IPCS properly sends the Bargeintype attribute to the MRCP Server when it is set to hotword. Previously, when the Bargeintype attribute was set to Hotword in prompt tag, it was not sent to the MRCP Server. (ER# 247016593)
IPCS no longer stops or skips non-bargein prompts when DTMF digits are pressed. Previously, IPCS skipped the first prompt following an INPUT block if the input digits were more than the maximum digit length. (ER# 249102081)
Call Flow Assistant (CFA) now sends the UPDATE_CALL_STATUS_REQ request to the IVR Server Client in asynchronous mode for a disconnected call. Previously, this request was sent in synchronous mode which caused CFA to timeout if it received a treatment request from the IVR Server Client. (ER# 248100081)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
Call Flow Assistant (CFA) no longer exits when a caller hangs up while the call is queued with IVR Server. Previously, in this scenario, CFA would terminate unexpectedly while cleaning up this call. (ER# 242150892)
PopGateway no longer produces parsing errors in the logs. Previously, when the Media Control Unit (MCU) address was set to the IP address of another IPCS, data from PageCollector was collected without using length. (ER# 240994781)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
The SIP response code that is sent by the IPCS when its ports are unavailable is now configurable. On the PopGateway node in the Element Management Provisioning System (EMPS), the NoChannelsResponseCode parameter can be set to a value between 400 and 699. Previously, when IPCS ran out of available ports, and a new call INVITE message was received, it sent a single SIP 486 response only. (ER# 236969999)
IPCS now sends RTP data to the IP address of the MRCP server that is negotiated by the SDP. Previously, under load conditions, IPCS would send data to the incorrect MRCP server. (ER# 237163383)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
In behind-the-switch mode, if PopGateway is not able to fetch the DID.xml, it fetches the fallback DID url from the CC_EXCEPTIONMAP. Previously, PopGateway would check the EXCEPTIONMAP and fetch the error url. (ER# 229151758)
When using Native RTP, IPCS now accepts multiple terminiation characters when detecting DTMF. Previously, IPCS would only recognize the first termination character in the list of characters, which caused incorrect handling of calls. (ER# 230349503)
Whisper-to-agent now plays successfully when a second call is placed to IPCS. The fix sets the string that contains the downloaded file name to empty and retrieves the file name from the proper source during the second call. Previously, after the first call, the downloaded tmp file in the cache was deleted, but the index that pointed to the deleted file path in the cache was not updated. This caused the previously deleted file in the cache to be used for the second call. (ER# 228097324)
IPCS ports no longer appear out-of-service when SIP Server performs a primary/backup switchover. Previously, during SIP Server switchover, IPCS did not clear failed REGISTER responses from its internal list, resulting in out-of-service ports. (ER# 232389263)
In behind-the-switch mode, the previously posted session variables are no longer lost while performing a synchronous record post. (ER# 232731379)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
IPCS now sends the SIP REGISTER message with two contact headers. The first one carries the contact address of the primary SIP Session Manager (SSM), and the second one carries the address of the secondary SSM. This behavior is configured by enabling the AllowSIPRegMultipleContacts when configuring IPCS with primary and backup SSMs. Previously, in an HA configuration, and using an Avaya SES switch, IPCS sent only the contact header of the primary SSM, and if the primary SSM was unavailable, calls were dropped because an alternative contact address was not specified. (ER# 44375991)
IPCS now detects DTMF when receiving calls from an Avaya Switch. Previously, DTMF was not detected when the Avaya Switch sent a ReINVITE with an empty SDP to IPCS. (ER# 173245127)
IPCS now supports call flows received from Alcatel OXE 4400 and OXE 9.0 switches. (ER# 223111894)
IPCS now sends and receives RTP data from different NICs on the same machine. (ER# 218539461, 220128333)
For Outbound calls, IPCS now sends the telephone-event with the configured payload type. (ER# 221003116)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
IP Communication Server (IPCS) no longer executes the sysroot catch handler instead of the applicationroot catch handler when the caller hangs up while sending a SIP INFO message. (ER# 220070861)
SIP INVITE requests to IPCS without Session Description Protocol (SDP) information no longer result in stuck virtual ports when there is a problem creating the media path. IPCS now sends a SIP 500 Server Internal Error message when it fails to create the media path with local SDP information. (ER# 219476195)
IPCS now captures the Local IP address configured in the MCU section and sends it in the SDP of the 200 OK message. (ER# 219027263)
IPCS now updates the Total Outbound Calls Rejected value when the connecttimeout parameter expires before it receives a 4xx response and IPCS returns a NO ANSWER. (ER# 101378759)
IPCS now looks for the java script files in the correct directory. Previously, if the main VoiceXML application had a root page document residing in another directory, and the root page referenced a java script file (for example, <script src=""xyz.js"/>), GVP would look for the file in the main application directory instead of looking in the root document directory causing a url fetch error. (ER# 216875770)
For Outbound calls, voice applications that use the transferaudio parameter now play audio for consultation transfers as well as for bridged transfers. Previously, in this scenario, audio played for bridged transfers only. (ER# 112782653)
PopGateway no longer fails during Registration when the SIP start Channel Id is set to a very large number. (ER# 212235387)
When using the TlrRegisterResource method, IPCS now specifies the correct starting port number. (ER# 197320498)
IPCS now waits for the termination digit during a bargein. (ER# 212395500)
IPCS no longer skips playing the audio file when the cleardtmfbuffer parameter is set to false and DTMF input in stored in the DTMF buffer. (ER# 215893354)
PopGateway now provides a configurable parameter, DefaultMediaFormat to specify the default format for audio prompts. If the VoiceXML application does not specify the prompt format with the com.telera.audioformat extension, the value specified with the DefaultMediaFormat parameter is used. Previously, if the format was not specified using the com.telera.audioformat extension in the VoiceXML application, IPCS played the prompts using the μlaw codec. (ER# 218932501)
IPCS now accepts the entire RTP header which conforms to RFC[3550]. Previously, IPCS received RTP packets that contained the basic (the first 12 octets) part of the header only. If the header contained CSRS identifiers, MCU would unexpectedly exit. (ER# 216963414)
The third-party memory management application, SmartHeap 7.x, has been upgraded to SmartHeap 9.0. Previously, if the VoiceXML file included a large number of JavaScript functions embedded in a CDATA section, SmartHeap caused the memory usage to spike in the PopGateway, and IP Communication Server (IPCS) terminated unexpectedly (ER# 216509954)
The MRCP Client now validates the cnmrcp pointer before processing the socket reset connection event. Previously, when a 408 Timeout error occurred, the MRCP Server closed the connection and, when the MRCP Client attempted to access the cnmrcp pointer, the MCU process terminated. (ER# 217418445)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
The MCU process now has multiple thread connections in the circular buffer of the RTP stack which allow it to stay connected. Previously, the MCU process terminated unexpectedly during load tests on UltraSparc T1 servers. (ER# 226543498)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
IPCS now links to the latest VoiceGenie (VG) Real-time Transport Protocol (RTP) stack on UltraSparc T1 servers. Previously, IPCS was linked to an earlier version of the VG RTP stack, causing it to terminate unexpectedly during load tests. (ER# 225476585)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
A new parameter has been added in the Mcu > MediaController > NativeRTP section of IPCS. The mpc_maxbufferduration parameter extends the buffer duration and prevents unexpected MCU process restarts when IPCS experiences high call volumes. (ER# 222640759)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
The From and To headers are now the same. Previously, for some switches that do not support third party registrations, the REGISTER SIP message received from IPCS during shutdown resulted in failure because the From header was different from the To header. (ER# 220894924)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
IP Communication Server (IPCS) now correctly disconnects a bridged transfer when the caller hangs up while the Agent's phone is ringing. (ER# 195762501)
When using Host Media Processing (HMP), IPCS no longer passes the incorrect shadow variable after a DTMF termination. Previously, the shadow variable returned message$.termchar = undefined instead of message$.termchar = dtmf. (ER# 212263912)
When in behind-the-switch mode, Call Flow Assistant (CFA) now sets the local exception map when returning the DNIS to PopGateway. Previously, in this scenario, CFA set the global exception map which caused PopGateway to fetch unknowndnisurl when receiving a BAD_XMLPAGE error. (ER# 198815411)
HMP IPCS now correctly orders the codec list in the 200 OK response to an INVITE message. (ER# 137493241)
SIP INFO variables are now created in all execution contexts. Previously, SIP INFO variables were only created in the main execution context which caused the subdialog execution context to return undefined values when attempting to access the session variables from the main execution context. (ER# 204576095)
For OBN calls, CFA no longer writes unnecessary outbound messages in the logs when Policy Manager is disabled. (ER# 211682264)
IPCS now performs case insensitive string comparison when clearing the buffer of DTMF tones. Previously, when the speechenabled parameter was set to true, the prompts were skipped if DTMF tones were found in the buffer. This caused the IVR application to generate errors and not continue. (ER# 207516248)
HMP IPCS no longer waits for the time set in the interdigittimeout parameter to expire when the expected input is one digit. (ER# 209206759)
IPCS no longer waits for the time set in the termtimeout parameter to expire when the termination character is received. (ER# 209206531)
IPCS no longer sends the BYE response without setting the Max-forward headers in the SIP message. (ER# 191423841)
When using Nuance 8.5, IPCS now returns a matched result for the formitem variable name. Previously, in this scenario, IPCS sent Object Object for this variable.
(ER# 202130454)
IPCS now clears the Automatic Speech Recognition (ASR) DTMF buffer when it receives an ASR error. Previously, for menu based applications, the ASR DTMF buffer was not cleared if an ASR error was encountered. This caused the call to continue instead of terminating. (ER# 204584491)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
IPCS now accepts the timeout attribute in the <nomatch> tag. Previously, the timeout attribute was replaced with the default system root timeout of three seconds which did not allow the use of the timeout attribute in catch handler. (ER# 172634711)
IPCS now generates a error.connection.baddestination event when the destination URI is malformed or invalid. Previously in this scenario, the error.unsupported.uri event was generated. (ER# 176802311)
IPCS no longer fails to register with Nortel switches. Previously, the registration failed because the from header in the REGISTRATION message was different than the to header. (ER# 181462283)
IPCS now generates a connection.disconnect.transfer event for successful consultative transfers. Previously, the connection.disconnect.hangup event was generated. (ER# 179789928)
When IPCS is situated behind the IP Call Manager (IPCM), PopGateway now waits for a response to the unregister sucessfully message before shutting down the SIP stack. Previously, PopGateway would shut down the SIP stack after a successful unregistration without waiting for a response. This caused PopGateway to generate an exception to a graceful shutdown. (ER# 185899676)
IPCS now negotiates the RFC2833 DTMF events for dynamic payload 127. (ER# 189391254)
IPCS now recognized DTMF and ASR with working with Nuance Quantum NSS 5.0.4 and Recognizer 9.0.5 speech engines. (ER# 198279101)
When using the bargein hotword, IPCS now skips the remaining prompts in the list. Previously, all prompts in the list were played after the bargein was encountered. (ER# 196646204)
The SWMS server no longer stops when Host Media Processing (HMP) IPCS uses the G729 or G723 codecs. (ER# 173245568)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release also includes the following corrections and modifications:
IPCS can now set the refresher parameter to UAC in
the 200 OK message if the refresher parameter is present
in the session-expires header of INVITE. Previously, the refresher parameter was always set to IPCS. (ER# 99228428)
PopGateway no longer restarts continuously at startup when using large ChannelID numbers. (ER# 177026819)
The <log> tag no longer displays results for the previous call. Previously, after page caching, initialization occurred once when the VxmlLog executed. This caused the log text from the first call to be posted for consecutive calls. (ER# 177026778)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform IP Communication Server for UltraSparc T1. This is the first release of Genesys Voice Platform IP Communication Server for UltraSparc T1.
This release includes the following corrections and modifications that were made for the initial 7.6 release:
No corrections or modifications have been made in this release.
This section provides the latest information on known issues and recommendations associated with this product.
There are no known issues with this release.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued items for this release.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer’s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.