As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Element Management Provisioning System.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your customer care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release. This release does not include new features or functionality.
This release includes the following correction and modification:
The EMPS user interface now loads properly without generating an AccessControlException
error after upgrading Java to 1.6.45 in the client machine. The EMPS supports
Java 1.6.45 and does not support later versions. (GVP-19540)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. No new features were introduced in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following correction and modification:
EMPS now updates only modified DID XML files (instead of all DID files) at dispensers and Cache servers, which minimizes time consumption and improves the performance of IVR Profile DID provisioning. (ER# 306802341)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release. This release does not include new features or functionality.
This release includes the following correction and modification:
EMPS now updates only modified DID XML files (instead of all DID files) at dispensers and Cache servers, which minimizes time consumption and improves the performance of IVR Profile DID provisioning. (ER# 292640013)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
When EMPS is hosted on Windows 2008, ensure the Maximum Query String
size for the 9810 Listener
web site is set to 4096
.
To configure the query string in Internet Information Server (IIS) 7 or 7.5
complete the following steps:
IIS Manager
.9810 Listener
web site.Features View
select Request Filtering
.Edit Feature Settings
and change the Maximum Query
String
value to 4096
(if the value is currently less than
4096).Note: If the Request Filtering
option is missing in IIS
Feature View
, install IIS 7.0 Administration Pack, which can be
obtained by clicking the following link: http://www.iis.net/download/administrationpack
(ER# 273138821)
EMPS now correctly appends the DID=$toll-free-num$
query string
after the Primary IVR URL has been modified. Previously, when the query string
was appended, the DID was being overwritten. (ER# 267899979)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Element Management Provisioning System.
NZIsdnXfer
transfer option for the 1SignalChannel
transfer type. (ER# 257729051, 261304636) This release includes the following corrections and modifications:
EMPS now displays .wav files correctly. Previously, when adding and saving WAV files, unnecessary characters were added to the file names. (ER# 261520956)
When the Bulk DID Operations Tool is used to move DIDs from one group to another and the operation includes more than 100 DIDs to be provisioned for an IVRProfile, they now remain provisioned for that profile after the move. (ER# 261149154)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
The Bulk DID Operations tool no longer deprovisions assigned DIDs from applications,
when assigned DIDs are moved to another DID group using the MOVE
operation. (ER# 254936555)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
EMPS now uses the correct value for the backup IVR Server list. Previously,
the value of the customersecondaryiserverslist
parameter was not
set for the customeriserverslist
, or for the seealsoservers
parameters in the dynamically created R_C_GQA
node for the backup
IVR Server Client. (ER# 232494969)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
The Bulk DID Operations tool no longer deprovisions assigned DIDs from applications,
when assigned DIDs are moved to another DID group using the MOVE
operation. (ER# 253949100)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new functionality.
The Bulk DID Operational Tool in EMPS now supports the complete functionality
of Add
,Move
and Delete
. Also, the
csv file no longer has to be in the config
folder, but can
be specified as the full path name within any physical folder on the EMPS
Server.
The following are examples of how the Bulk DID Operational Tool is used:
http://<emps-host-name>:9810/spm/ bulkDIDOperation.php?csvfile=
.
Or
http://<emps-host-name>:9810/spm/ bulkDIDOperation.php?csvfile=
.
http://<emps-host-name>:9810/spm/ bulkDIDOperation.php?csvfile=
.
Or
http://<emps-host-name>:9810/spm/ bulkDIDOperation.php?csvfile=
.
http://<emps-host-name>:9810/spm/ bulkDIDOperation.php?csvfile=
.
Or
http://<emps-host-name>:9810/spm/ bulkDIDOperation.php?csvfile=
If the full path name is not specified, EMPS checks the config
folder for the csv file. (ER# 240408183)
This release includes the following correction and modification:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
EMPS now uses the correct value for the backup IVR Server list. Previously,
the value of the customersecondaryiserverslist
parameter was not
set for the customeriserverslist
, or for the seealsoservers
parameters in the dynamically created R_C_GQA
node for the backup
IVR Server Client. (ER# 232494969)
OpenLDAP now starts correctly following a server reboot after encountering a race condition. Previously, during race conditions, and if WatchDog was shut down on an EMPS server while remote registration of other GVP components was in progress, the LDAP connections were not closed properly and the corresponding DLL files were deleted. (ER# 233907314)
The MasterData.csv
file for the transferoptions
parameter
now includes the following new transfers, and the applicationprovisioningtransferconnect.php
provisioning file has been changed to expect mandatory reclaim code values for
them:
ATTCourtesyOOB
, Value = ATTCourtesyOOB
ATTConsultiveOOB
, Value = ATTConsultiveOOB
ATTConferenceOOB
, Value = ATTConferenceOOB
(ER# 236148951)
EMPS no longer duplicates the scriptid
and scriptdata
parameter if the default query string is entered manually. (ER# 235076162)
EMPS now applies a filter to return the exact server type requested. Previously,
EMPS would return multiple server types. For example, if the requested server
type was TTS
, EMPS would return the TTS
servers, and
the MRCPTTS
servers. (ER# 237654571)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
The IVR Profile Extended
value for parameter 2
is
no longer set incorrectly in the App XML
file when a valid value
for parameter 7
is set. Previously, the value of parameter 7
was set to the same value as paramater 2
if the value of parameter
7
was empty. (ER# 230354105)
The OCI Cursor is now closed properly after each Oracle database operation when the DBBridge cycle is running on Solaris. Previously, the OCI Cursor was not closed properly which caused a memory leak. Also, whenever the open cursors option reached the default, system-configured maximum of 50, the DBBridge cycle failed.
(ER# 233257344). Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
EMPS now works with Java Runtime 1.6 in the following scenario: The Login page may have shown that it could not connect to the Self-service Provisioning System (SPS) which caused Customer and IVR profile provisioning to not work. (ER# 121473881)
When EMPS shuts down, it now closes the OpenLDAP connections properly. Previously, OpenLDAP would not re-start if these connections were not properly closed. (ER# 216977401)
EMPS now synchronizes the SPS configuration during re-initialization with configuration objects. Previously, the SPS configuration was accessed before initializing was complete, which caused EMPS to display incorrect information in the user interface (ER# 212673360)
EMPS now checks all newly added parameters in the user interface for a GVP component against the server template to determine if the parameter is required. Previously, if a required parameter was set to a null value, the GVP component would not start. (ER# 213795971)
EMPS now uses a polling timeout to verify the connectivity of the LDAP server. Previously, if the LDAP server was not running, EMPS would wait indefinitely for a response. (ER# 178847743)
EMPS now displays the Parent Reseller is not a NSP reseller for this
customer
message if the NSP Customer
checkbox is enabled
for non-NSP resellers. Previously, non-NSP reseller records were saved for NSP
customers by ignoring the NSP Customer selected value. (ER# 217669708)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
The qadaptername
parameter is now in the list of attributes requested
by the Data Migration Tool (DMT). Previously, this parameter was not included
in the IVR Profile provisioning data when it was migrated from 7.2 EMPS to 7.6
EMPS. As a result, the primary and secondary IVR Server Client URLs did not
appear in the IVR Profile VoiceXML file after regeneration. (ER# 224175447)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
The EMPS Self-service Provisioning Service (SPS) now generates customer data
when a secondary IVR Server Client is provisioned. Previously, the SPS process
was terminated unexpectedly when a Customer Regenerate
action was
performed. (ER# 221773276)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The Data Migration Tool in EMPS, which runs on Windows only, can now be used to migrate data from version 7.2 of a Solaris EMPS system to a new Solaris EMPS system running version 7.6. This version of EMPS must be deployed with version 7.6.410.03 or higher of Common on the Windows EMPS system where the Data Migration Tool is installed. (ER# 214258421)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
WatchDog has a new configurable timeout parameter to fetch the ini file from
Element Management Provisioning System (EMPS). The parameter, iniRetrievalTimeout
,
has an integer range of 0
– 600000
milliseconds
with the default set to 30
seconds. Previously, Watchdog had only
eight seconds to retrieve the ini file; therefore, if it took longer for EMPS
to respond to the request, WatchDog generated an error. (ER# 209865199)
EMPS no longer displays NULL values for the selection of a primary or backup Policy Manager when EMPS is installed in single tenancy mode. (ER# 208815181)
When provisioning IVR Profiles in EMPS, the default QueryString for the primary
IVR URL now contains scriptID
, and Scriptdata
which
is needed for URS driven applications. (ER# 179113473)
When creating mulitple IVR Profiles, EMPS no longer repeats the Application ID of the first IVR Profile. Previously, this behavior caused problems with EventC since it requires unique Application IDs for its reports. (ER# 192440550)
EMPS now controls XML Page Recording and Portal Application with the Enable
Debugging
checkbox. Previously, when provisioning an IVR profile, if
you checked the Enable Debugging
checkbox on the Debug
tab without checking the Portal Application
checkbox, and entered
the URL for Debug Hook
, the application.xml
page generated
contained empty values for the debug-url
. (ER# 177463437)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
In EMPS, you can now configure the IVR Server Client for customer provisioning.
Previously, for a Solaris OS, on the GenesysCTI
tab, the IVR Server
Client fields were missing. (ER# 213903016)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
The remote FTP path for the cache purge URL now only contains single slashes. Previously, the path to the cache purge URL contained a double slash instead of a single slash, which resulted in not being able to purge the BlueCoat cache server. (ER# 213715141)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
Cache purging now works correctly in EMPS when modifying IVR Profiles. Previously, changes to IVR Profiles were not seen by the Cache Servers. (ER# 211950206)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications:
When a GVP Customer is provisioned with a backup IVR Server Client, Element
Management Provisioning System (EMPS) now lists all provisioned IVR Servers
in the gvp.ini
file. (ER# 196095463)
EMPS now correctly writes Reseller NSP information to the LDAP database. Previously,
if a NSP Reseller
was not selected, a 0
(zero) value,
and an ""
(empty space) value were written to the database
instead of only a 0
(zero) value. (ER# 183824846)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
In EMPS, you can now configure the IVR Server Client in Customer provisioning.
Previously, on the GenesysCTI
tab, the IVR Server Client fields
were missing. (ER# 207581543)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform Element Management Provisioning System.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
Element Management Provisioning System (EMPS) no longer deletes newly created attributes for the Policy Manager (PM), Cisco Queue Adaptor (CQA), and the IVR Server Client server nodes when the Reseller or the Customer is regenerated. (ER# 43938080)
You can now specify the Toll Free Number (TFN) for an Outbound application
in EMPS. Previously, you had to add the toll-free-num
and corresponding
value on the Extension
tab of the application profile. (ER# 122216801)
The default query string in EMPS is now corrected to have the & instead of &. Previously, the default query string used in application provisioning for release 6.5.4 and 7.2 was different from the query string in release 7.5 and higher. This caused Voice Application Reporter to not be updated with calls because they were not reported to the VAR Client. The VAR Client was ignoring the calls because there was no session ID in the start page request to the web application server. (ER# 120680681)
On Solaris, the GVP process now restarts when WatchDog is restarted from the Network Management interface. Previously, you had to restart WatchDog manually on the EMPS machine. (ER# 81171786)
The Create a copy option is now removed from the DID Groups node. Previously, this option appeared in the DID Groups node, but was not applicable. (ER# 74678901)
When using Mozilla 1.6 on Solaris, the browser no longer hangs if you right-click on the menu. (ER# 119791771)
The Property page in Provisioning IVR Profile now appears within five seconds. Previously, when the Provisioning IVR Profile was selected, it took more than 20 seconds for the Property page to display. (ER# 102518471)
The CPDOffHookDelay
paramater under the popgateway/CPD
node now allows string data type values. (ER# 113202931)
The VWPS node is no longer migrated when data is migrated from previous releases of the provisioning systems. Previously, this node was migrated, but not needed. (ER# 104063208)
During .ini file generation, EMPS now goes through all of the servers under a server group and retrieves the server version and template link. For the servers in the group that have a valid template, the template lookup is completed, and then the template and instance values are merged. (ER# 102472933)
DID Transfer is now available from the main window when selecting a DID group. (ER# 105465394)
The EMPS GUI no longer displays an incorrect value in the Task Execution
Date & Time
field when you open a scheduled task in the View
or Edit
mode. (ER# 103076521)
The Pattern and Assign options are now available in the Provision DID screen. (ER# 105465396)
The copy operation in EMPS now updates the newly copied node and all its children (if present) in the Servers tree. Previously, the refresh of Server nodes was not occurring automatically after the copy operation. (ER# 27888230)
The Error page links on the Add new task window of EMPS now work correctly on Windows and Solaris platforms. Previously, if the user encountered an error while creating a task, clicking on the links or pressing the browser back button did not help. (ER# 49888821)
EMPS now removes attributes when you disable an option for an application. Previously, if you enabled an option for an application in EMPS, and then later cleared that option and saved the application, the app.xml file still contained information for that option. (ER# 106025281)
EMPS now restricts Guest roles from performing registration in EMPS, and only users with Admin, Supervisor, or Operator roles can perform registration. Previously, Guest roles were able to perform registration. (ER# 118292265)
The EMPS features Regenerate Customer and Regenerate Applications only for this customer are now reinstated. Previously, these features were not available in release 7.5.x. (ER# 88549670)
The links for Full Regenerate, Regenerate Customers Only, and Regenerate IVR Profiles Only are now available in the Resellers page. (ER# 91605206)
The application transfer section of the app.xml file now shows the correct values as provisioned. (ER# 100807)
The Create new group option is now added to the right-click menu of DID Groups. (ER# 105464811)
Application de-provisioning now checks if any Policy Manager (PM) ports are allocated to it, and if so, it sends a notification to its associated Customer’s PM machine to de-allocate those ports. (ER# 112882941)
All DIDs in a DID group are now visible through the use of scroll bars. (ER# 69498)
In IVR Profile provisioning, the IVR Type parameter is not needed and is no longer visible. (ER# 79313321)
The Policy Manager Application Summary page now displays available ports under load. Previously, it only displayed active calls. (ER# 81189071)
The user roles and permissions feature now allows only viewing for users with Operator privileges. Previously, a user with Operator privileges could access and edit Options Management. (ER# 82640197)
This section provides the latest information on known issues and recommendations associated with this product.
The installation wizard terminates if you install EMPS in a folder with a name that contains spaces. (ER# 240139789)
Found In: 7.6.460.03 | Fixed In: |
EMPS does not work with Java Runtime 1.6 in the following scenario: The Login page might show that it cannot connect to the Self-service Provisioning System (SPS) causing Customer and IVR profile provisioning to not work. To workaround this, delete the entire local temporary file stored on Windows from the browser. Close all open browser windows, and then open a new browser window. (ER# 121473881)
Found In: 7.5.004.34 | Fixed In: 7.6.420.09 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000
Discontinued As Of: 7.6.000.79 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer care website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Customer Care Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer’s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Customer Care website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.