Release Note

Genesys Voice Platform
Element Management Provisioning System

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2013

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.500.09 [11/11/13] – Hot Fix           X
7.6.500.07 [10/08/12] – General (Under Shipping Control)       X   X
7.6.500.04 [03/01/12] – General (Under Shipping Control)       X   X
7.6.485.15 [08/14/12] – Hot Fix           X
7.6.485.04 [07/18/11] – General (Under Shipping Control)       X   X
7.6.480.03 [11/29/10] – General (Under Shipping Control)       X   X
7.6.470.09 [06/30/10] – General (Under Shipping Control)       X   X
7.6.460.03 [02/15/10] – General (Under Shipping Control)       X   X
7.6.450.08 [07/23/10] – Hot Fix           X
7.6.450.06 [11/29/09] – Hot Fix           X
7.6.450.05 [10/30/09] – General (Under Shipping Control)       X   X
7.6.440.01 [08/31/09] – General (Under Shipping Control)       X   X
7.6.430.19 [07/15/09] – General (Under Shipping Control)       X   X
7.6.420.19 [03/26/09] – General (Under Shipping Control)       X   X
7.6.410.13 [04/27/09] – Hot Fix           X
7.6.410.12 [04/16/09] – Hot Fix       X    
7.6.410.05 [12/31/08] – Hot Fix           X
7.6.410.04 [12/17/08] – General (Under Shipping Control)       X   X
7.6.400.24 [11/20/08] – Hot Fix       X    
7.6.400.23 [11/14/08] – Hot Fix           X
7.6.400.05 [10/31/08] – Hot Fix           X
7.6.400.04 [09/16/08] – General (Under Shipping Control)       X   X
7.6.000.82 [09/23/08] – Hot Fix       X    
7.6.000.79 [02/22/08] – General (Under Shipping Control)       X   X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Element Management Provisioning System.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your customer care representative if you have any questions.


Release Number 7.6.500.09 [11/11/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release. This release does not include new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The EMPS user interface now loads properly without generating an AccessControlException error after upgrading Java to 1.6.45 in the client machine. The EMPS supports Java 1.6.45 and does not support later versions. (GVP-19540)


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Release Number 7.6.500.07 [10/08/12] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. No new features were introduced in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following correction and modification:


EMPS now updates only modified DID XML files (instead of all DID files) at dispensers and Cache servers, which minimizes time consumption and improves the performance of IVR Profile DID provisioning. (ER# 306802341)


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Release Number 7.6.500.04 [03/01/12] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 7.6.485.15 [08/14/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release. This release does not include new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


EMPS now updates only modified DID XML files (instead of all DID files) at dispensers and Cache servers, which minimizes time consumption and improves the performance of IVR Profile DID provisioning. (ER# 292640013)


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Release Number 7.6.485.04 [07/18/11] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


When EMPS is hosted on Windows 2008, ensure the Maximum Query String size for the 9810 Listener web site is set to 4096. To configure the query string in Internet Information Server (IIS) 7 or 7.5 complete the following steps:

  1. Open IIS Manager.
  2. Select the 9810 Listener web site.
  3. In Features View select Request Filtering.
  4. Click Edit Feature Settings and change the Maximum Query String value to 4096 (if the value is currently less than 4096).

Note: If the Request Filtering option is missing in IIS Feature View, install IIS 7.0 Administration Pack, which can be obtained by clicking the following link: http://www.iis.net/download/administrationpack

(ER# 273138821)


EMPS now correctly appends the DID=$toll-free-num$ query string after the Primary IVR URL has been modified. Previously, when the query string was appended, the DID was being overwritten. (ER# 267899979)


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Release Number 7.6.480.03 [11/30/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


EMPS now displays .wav files correctly. Previously, when adding and saving WAV files, unnecessary characters were added to the file names. (ER# 261520956)


When the Bulk DID Operations Tool is used to move DIDs from one group to another and the operation includes more than 100 DIDs to be provisioned for an IVRProfile, they now remain provisioned for that profile after the move. (ER# 261149154)


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Release Number 7.6.470.09 [06/30/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


The Bulk DID Operations tool no longer deprovisions assigned DIDs from applications, when assigned DIDs are moved to another DID group using the MOVE operation. (ER# 254936555)


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Release Number 7.6.460.03 [02/15/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


EMPS now uses the correct value for the backup IVR Server list. Previously, the value of the customersecondaryiserverslist parameter was not set for the customeriserverslist, or for the seealsoservers parameters in the dynamically created R_C_GQA node for the backup IVR Server Client. (ER# 232494969)


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Release Number 7.6.450.08 [07/23/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Bulk DID Operations tool no longer deprovisions assigned DIDs from applications, when assigned DIDs are moved to another DID group using the MOVE operation. (ER# 253949100)


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Release Number 7.6.450.06 [11/30/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality.

Corrections and Modifications

This release includes the following correction and modification:


There are no corrections or modifications for this release.


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Release Number 7.6.450.05 [10/30/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


EMPS now uses the correct value for the backup IVR Server list. Previously, the value of the customersecondaryiserverslist parameter was not set for the customeriserverslist, or for the seealsoservers parameters in the dynamically created R_C_GQA node for the backup IVR Server Client. (ER# 232494969)


OpenLDAP now starts correctly following a server reboot after encountering a race condition. Previously, during race conditions, and if WatchDog was shut down on an EMPS server while remote registration of other GVP components was in progress, the LDAP connections were not closed properly and the corresponding DLL files were deleted. (ER# 233907314)


The MasterData.csv file for the transferoptions parameter now includes the following new transfers, and the applicationprovisioningtransferconnect.php provisioning file has been changed to expect mandatory reclaim code values for them:

(ER# 236148951)


EMPS no longer duplicates the scriptid and scriptdata parameter if the default query string is entered manually. (ER# 235076162)


EMPS now applies a filter to return the exact server type requested. Previously, EMPS would return multiple server types. For example, if the requested server type was TTS, EMPS would return the TTS servers, and the MRCPTTS servers. (ER# 237654571)


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Release Number 7.6.440.01 [08/31/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


The IVR Profile Extended value for parameter 2 is no longer set incorrectly in the App XML file when a valid value for parameter 7 is set. Previously, the value of parameter 7 was set to the same value as paramater 2 if the value of parameter 7 was empty. (ER# 230354105)


The OCI Cursor is now closed properly after each Oracle database operation when the DBBridge cycle is running on Solaris. Previously, the OCI Cursor was not closed properly which caused a memory leak. Also, whenever the open cursors option reached the default, system-configured maximum of 50, the DBBridge cycle failed.

(ER#  233257344).

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Release Number 7.6.430.19 [07/15/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


There are no corrections or modifications for this release.


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Release Number 7.6.420.19 [03/26/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


EMPS now works with Java Runtime 1.6 in the following scenario: The Login page may have shown that it could not connect to the Self-service Provisioning System (SPS) which caused Customer and IVR profile provisioning to not work. (ER# 121473881)


When EMPS shuts down, it now closes the OpenLDAP connections properly. Previously, OpenLDAP would not re-start if these connections were not properly closed. (ER# 216977401)


EMPS now synchronizes the SPS configuration during re-initialization with configuration objects. Previously, the SPS configuration was accessed before initializing was complete, which caused EMPS to display incorrect information in the user interface (ER# 212673360)


EMPS now checks all newly added parameters in the user interface for a GVP component against the server template to determine if the parameter is required. Previously, if a required parameter was set to a null value, the GVP component would not start. (ER# 213795971)


EMPS now uses a polling timeout to verify the connectivity of the LDAP server. Previously, if the LDAP server was not running, EMPS would wait indefinitely for a response. (ER# 178847743)


EMPS now displays the Parent Reseller is not a NSP reseller for this customer message if the NSP Customer checkbox is enabled for non-NSP resellers. Previously, non-NSP reseller records were saved for NSP customers by ignoring the NSP Customer selected value. (ER# 217669708)


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Release Number 7.6.410.13 [04/27/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The qadaptername parameter is now in the list of attributes requested by the Data Migration Tool (DMT). Previously, this parameter was not included in the IVR Profile provisioning data when it was migrated from 7.2 EMPS to 7.6 EMPS. As a result, the primary and secondary IVR Server Client URLs did not appear in the IVR Profile VoiceXML file after regeneration. (ER# 224175447)


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Release Number 7.6.410.12 [04/16/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The EMPS Self-service Provisioning Service (SPS) now generates customer data when a secondary IVR Server Client is provisioned. Previously, the SPS process was terminated unexpectedly when a Customer Regenerate action was performed. (ER# 221773276)


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Release Number 7.6.410.05 [12/31/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Data Migration Tool in EMPS, which runs on Windows only, can now be used to migrate data from version 7.2 of a Solaris EMPS system to a new Solaris EMPS system running version 7.6. This version of EMPS must be deployed with version 7.6.410.03 or higher of Common on the Windows EMPS system where the Data Migration Tool is installed. (ER# 214258421)


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Release Number 7.6.410.04 [12/17/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


WatchDog has a new configurable timeout parameter to fetch the ini file from Element Management Provisioning System (EMPS). The parameter, iniRetrievalTimeout, has an integer range of 0600000 milliseconds with the default set to 30 seconds. Previously, Watchdog had only eight seconds to retrieve the ini file; therefore, if it took longer for EMPS to respond to the request, WatchDog generated an error. (ER# 209865199)


EMPS no longer displays NULL values for the selection of a primary or backup Policy Manager when EMPS is installed in single tenancy mode. (ER# 208815181)


When provisioning IVR Profiles in EMPS, the default QueryString for the primary IVR URL now contains scriptID, and Scriptdata which is needed for URS driven applications. (ER# 179113473)


When creating mulitple IVR Profiles, EMPS no longer repeats the Application ID of the first IVR Profile. Previously, this behavior caused problems with EventC since it requires unique Application IDs for its reports. (ER# 192440550)


EMPS now controls XML Page Recording and Portal Application with the Enable Debugging checkbox. Previously, when provisioning an IVR profile, if you checked the Enable Debugging checkbox on the Debug tab without checking the Portal Application checkbox, and entered the URL for Debug Hook, the application.xml page generated contained empty values for the debug-url. (ER# 177463437)


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Release Number 7.6.400.24 [11/20/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


In EMPS, you can now configure the IVR Server Client for customer provisioning. Previously, for a Solaris OS, on the GenesysCTI tab, the IVR Server Client fields were missing. (ER# 213903016)


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Release Number 7.6.400.23 [11/14/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


The remote FTP path for the cache purge URL now only contains single slashes. Previously, the path to the cache purge URL contained a double slash instead of a single slash, which resulted in not being able to purge the BlueCoat cache server. (ER# 213715141)


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Release Number 7.6.400.05 [10/31/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


Cache purging now works correctly in EMPS when modifying IVR Profiles. Previously, changes to IVR Profiles were not seen by the Cache Servers. (ER# 211950206)


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Release Number 7.6.400.04 [09/16/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features in this release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications:


When a GVP Customer is provisioned with a backup IVR Server Client, Element Management Provisioning System (EMPS) now lists all provisioned IVR Servers in the gvp.ini file. (ER# 196095463)


EMPS now correctly writes Reseller NSP information to the LDAP database. Previously, if a NSP Reseller was not selected, a 0 (zero) value, and an "" (empty space) value were written to the database instead of only a 0 (zero) value. (ER# 183824846)


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Release Number 7.6.000.82 [09/23/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


In EMPS, you can now configure the IVR Server Client in Customer provisioning. Previously, on the GenesysCTI tab, the IVR Server Client fields were missing. (ER# 207581543)


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Release Number 7.6.000.79 [02/22/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform Element Management Provisioning System.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


Element Management Provisioning System (EMPS) no longer deletes newly created attributes for the Policy Manager (PM), Cisco Queue Adaptor (CQA), and the IVR Server Client server nodes when the Reseller or the Customer is regenerated. (ER# 43938080)


You can now specify the Toll Free Number (TFN) for an Outbound application in EMPS. Previously, you had to add the toll-free-num and corresponding value on the Extension tab of the application profile. (ER# 122216801)


The default query string in EMPS is now corrected to have the & instead of &. Previously, the default query string used in application provisioning for release 6.5.4 and 7.2 was different from the query string in release 7.5 and higher. This caused Voice Application Reporter to not be updated with calls because they were not reported to the VAR Client. The VAR Client was ignoring the calls because there was no session ID in the start page request to the web application server. (ER# 120680681)


On Solaris, the GVP process now restarts when WatchDog is restarted from the Network Management interface. Previously, you had to restart WatchDog manually on the EMPS machine. (ER# 81171786)


The Create a copy option is now removed from the DID Groups node. Previously, this option appeared in the DID Groups node, but was not applicable. (ER# 74678901)


When using Mozilla 1.6 on Solaris, the browser no longer hangs if you right-click on the menu. (ER# 119791771)


The Property page in Provisioning IVR Profile now appears within five seconds. Previously, when the Provisioning IVR Profile was selected, it took more than 20 seconds for the Property page to display. (ER# 102518471)


The CPDOffHookDelay paramater under the popgateway/CPD node now allows string data type values. (ER# 113202931)


The VWPS node is no longer migrated when data is migrated from previous releases of the provisioning systems. Previously, this node was migrated, but not needed. (ER# 104063208)


During .ini file generation, EMPS now goes through all of the servers under a server group and retrieves the server version and template link. For the servers in the group that have a valid template, the template lookup is completed, and then the template and instance values are merged. (ER# 102472933)


DID Transfer is now available from the main window when selecting a DID group. (ER# 105465394)


The EMPS GUI no longer displays an incorrect value in the Task Execution Date & Time field when you open a scheduled task in the View or Edit mode. (ER# 103076521)


The Pattern and Assign options are now available in the Provision DID screen. (ER# 105465396)


The copy operation in EMPS now updates the newly copied node and all its children (if present) in the Servers tree. Previously, the refresh of Server nodes was not occurring automatically after the copy operation. (ER# 27888230)


The Error page links on the Add new task window of EMPS now work correctly on Windows and Solaris platforms. Previously, if the user encountered an error while creating a task, clicking on the links or pressing the browser back button did not help. (ER# 49888821)


EMPS now removes attributes when you disable an option for an application. Previously, if you enabled an option for an application in EMPS, and then later cleared that option and saved the application, the app.xml file still contained information for that option. (ER# 106025281)


EMPS now restricts Guest roles from performing registration in EMPS, and only users with Admin, Supervisor, or Operator roles can perform registration. Previously, Guest roles were able to perform registration. (ER# 118292265)


The EMPS features Regenerate Customer and Regenerate Applications only for this customer are now reinstated. Previously, these features were not available in release 7.5.x. (ER# 88549670)


The links for Full Regenerate, Regenerate Customers Only, and Regenerate IVR Profiles Only are now available in the Resellers page. (ER# 91605206)


The application transfer section of the app.xml file now shows the correct values as provisioned. (ER# 100807)


The Create new group option is now added to the right-click menu of DID Groups. (ER# 105464811)


Application de-provisioning now checks if any Policy Manager (PM) ports are allocated to it, and if so, it sends a notification to its associated Customer’s PM machine to de-allocate those ports. (ER# 112882941)


All DIDs in a DID group are now visible through the use of scroll bars. (ER# 69498)


In IVR Profile provisioning, the IVR Type parameter is not needed and is no longer visible. (ER# 79313321)


The Policy Manager Application Summary page now displays available ports under load. Previously, it only displayed active calls. (ER# 81189071)


The user roles and permissions feature now allows only viewing for users with Operator privileges. Previously, a user with Operator privileges could access and edit Options Management. (ER# 82640197)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The installation wizard terminates if you install EMPS in a folder with a name that contains spaces. (ER# 240139789)

Found In: 7.6.460.03 Fixed In: 

EMPS does not work with Java Runtime 1.6 in the following scenario: The Login page might show that it cannot connect to the Self-service Provisioning System (SPS) causing Customer and IVR profile provisioning to not work. To workaround this, delete the entire local temporary file stored on Windows from the browser. Close all open browser windows, and then open a new browser window. (ER# 121473881)

Found In:  7.5.004.34 Fixed In:  7.6.420.09

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Windows 2000

Discontinued As Of: 7.6.000.79

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer care website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Customer Care website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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