As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) EventC.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
GVP Reporting now correctly generates the Past 6 Weeks Average historical report, on the Solaris operating system using an Oracle database. (ER#313069614)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform EventC.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform EventC.
This release includes the following correction and modification:
The Event Identifier field in the events tables of the Collector database has been increased from 11 digits to 19 digits to accommodate larger numbers. For new installations, the collector_from_scratch_7_6_0.sql script takes care of this. For upgrades, run the following upgrade scripts:
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform EventC.
This release includes the following corrections and modifications:
EventC now records the end state of TBCT transfer calls as XFER even if the outbound end event is received one second after the call end event. Previously, if this sequence was not maintained, EventC reported the end state of the call as HOLD or TALK.
Note:This issue was fixed in release 7.6.430.15 by ER# 257775276.
(ER# 258467487)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
Additional TBCT transfer scenarios are now correctly processed by the software in this release to enhance the hot fix version 7.6.430.15. (ER# 257775276)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
EventC now records the end state of TBCT transfer calls as XFER even if the outbound end event is received one second after the call end event. Previously, if this sequence was not maintained, EventC reported the end state of the call as HOLD or TALK. (ER# 257775276)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform EventC.
This release includes the following corrections and modifications:
EventC now supports those Time Zones that are not whole numbers (for example, GMT + 5.30). The new parameter, enablehalfhrcallsummary, enables 30 minute interval summary generation. To enable this functionality, in EMPS, under the EventC node, add the enablehalfhrcallsummary parameter, and set it to true.
Note: Half hour summary is available for the Windows OS, and MSSQL database only.
(ER# 222712874)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform EventC.
This release includes the following corrections and modifications:
When installing EventC on the Element Management Provisioning Server (EMPS), it no longer updates the PATH environment variable. Previously in this scenario, when the installation of EventC updated the PATH environment variable, and upon starting WatchDog, the LDAP database corrupted. (ER# 207131700)
The Past 6 Weeks Average field of the Hourly Summary and Daily Summary reports is now calculated correctly for NSP, Reseller, Customer, Application and Voice Server Reports. Previously, the value in this field was lower than the actual value in some scenarios. (ER# 201955771)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform EventC.
This release also includes the following corrections and modifications:
There are no corrections or modifications in this release of Genesys Voice Platform EventC.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform EventC.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
Reporter no longer needs to be reinstalled when Common is reinstalled on the GVP Reporter machine. (ER# 121892781)
The SQL scripts for upgrading from 7.0.3 to 7.6 are now included with the installation of EventC. Previously, to upgrade the EventC databases from 7.0.3 to 7.5, you were required to run the upgrade scripts for 7.0.3 from 7.2 before running the upgrade scripts from 7.2 to 7.5. (ER# 121032573)
The report summaries in hr_call_status and ts_hr_call_status table records are now generated based on GMT. Previously, those report summaries were generated based on the local time zone, and when Daylight Savings Time started, the summary generated two records with the same time, leading to a violation of a unique constraint. (ER# 137252220)
The following information is now included in the Genesys 7 Hardware and Sizing Guide:
EventC 35,000 calls/hour (one server solution)(Solaris)
(ER# 50079600)
This section provides the latest information on known issues and recommendations associated with this product.
When you uninstall a GVP component from a server, the corresponding entries in the Element Management Provisioning System (EMPS) are not removed. This is intended functionality to facilitate reinstallation/upgrade of that component without the need to reconfigure it. The side effect of this functionality is that such deleted components will show up in the Element Management GUI on the left side tree. However, clicking on any of those links will return an error. There also might be errors in the phperrors.log file. These errors can be ignored. (ER# 6244156)
| Found In: 7.0.300.85 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000
| Discontinued As Of: 7.6.000.27 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer’s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.