As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Common.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Common.
This release includes the following correction or modification:
The Network Monitor interface now shows correct status of all servers. (ER# 310975990)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. No new features were introduced in this release of Genesys Voice Platform Common.
This release includes the following corrections and modifications:
The NMGUI (9810) website is now accessible after installation on a computer running Windows 2008 without a SQL client. (ER# 298082219)
The Call Start Time of CDRs in the reports downloaded from VP Reporter now displays the seconds field correctly. (ER# 308331891)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Common.
This release includes the following correction or modification:
When using VP 7.6.5 Common, the Network Management Graphical User Interface (NMGUI) no longer shows an incorrect list of applications when a user selects a customer node that is provisioned for a particular IVR Server Client. (ER# 302876478)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Common.
This release includes the following correction or modification.
The Network Management Graphical User Interface (NMGUI) of the host where Interactive Voice Response Queue Adapter (IQA) or Cisco Queue Adapter (CQA) is installed no longer generates an HTTP 500 error at the startup page, following a PHP upgrade.
Note: While upgrading or migrating VP Common and Apache components to GVP 7.6.5 versions, you must first upgrade the following PHP 5-dependent components (if they exist on the same host):
(ER# 298810606)
The SIP Session Manager Configuration node in NMGUI and the Active calls screen no longer display a blank page with PHP errors, following a PHP upgrade. (ER# 299017242)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Common.
This release includes the following correction or modification.
VP Common can now be successfully installed on Windows 2008. To ensure VP Common is upgraded or uninstalled cleanly, Genesys recommends that you stop the Distributed Transaction Coordinator service and then, after the upgrade or uninstall is completed, start the service manually. (ER# 297539716)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features in this release of Genesys Voice Platform Common.
This release includes the following correction or modification.
VP Common now correctly sends a TEARDOWN message for MRCP sessions
that are established with a SETUP message. Previously, Common sent
the TEARDOWN message before the session was established, which
produced a 454 Session Not Found error.
Note: This fix is dependent on and must be installed along with the
IPCS component hot fix that is described in release 7.6.500.14 (ER# 295687068)
dated April 6, 2012.
(ER# 297498081)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Common.
For enhanced security, PHP support has been upgraded from 4.3.3 to PHP 5.3.6.
Dialogic SU 250.
Valid Nuance Combinations for GVP 7.6.5 (at release date):
Nuance Recognizer 9.0.16 with NSS 5.1.5.
Vocalizer 5.0.4 with NSS 5.1.5.
Nuance Recognizer 9.0.16 with NSS 5.0.9.
RealSpeak 4.5.4 with NSS 5.0.9.
Open Speech Recognizer 3.0.18 with SWMS 3.1.19.
RealSpeak 4.0.12 with SWMS 3.1.19.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
PopGateway logs now roll over correctly. Previously, the logs sometimes failed to roll over and caused performance issues. (ER# 254544604)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following correction and modification:
VP Common no longer accepts redundant SIP BYE messages. Previously, if a redundant BYE message was accepted, a memory leak occurred in Common, causing it to terminate unexpectedly. (ER# 266500171)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
PageCollector no longer continues to fetch a page after the fetchtimeout parameter expires. (ER# 259383582)
When SIP Server and IP Communication Server (IPCS) are on the same machine, IPCS no longer uses excess memory if SIP Server sends a NOTIFY message and a BYE message at the same time in response to the IPCS REFER message. Previously, in this scenario, the BYE message was processed first and the NOTIFY message was ignored causing IPCS to use excess memory to store the NOTIFY messages. (ER# 257141751)
Common now uses GSIP Stack version 7.6.000.28. This corrects a problem where the Via header contained two URIs separated by a comma in one header because the GSIPLIB 7.6.000.27 was adding received at the end of the top Via header. This is incorrect when multiple URIs are passed in one header. (ER# 263848973)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
When in Single Tenant mode, Policy Manager's OverAll Status GUI no longer displays the Active Applications/Total Applications incorrectly. (ER# 247342910)
WatchDog now restarts the SIP Session Manager (SSM) process if SSM unexpectedly terminates. (ER# 247296245)
PageCollector now uses the original redirected URL without decoding it. Previously, when using an HTTP redirect to forward an application to a new URL, PageCollector would use the decoded URL to send the next request. This caused some of the values to be set incorrectly. (ER# 248282491)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
WatchDog no longer unexpectedly exits after provisioning changes. (ER# 236099579)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
PopGateway now clears the transport objects. Previously, if IP Communication Server (IPCS) was configured to use a SIP REGISTRAR, and the SIP REGISTRAR stopped listening on its SIP port, the number of open UDP ports continued to increase causing PopGateway to drop out of the Active Directory and stop operating. (ER# 240739852)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
SSM no longer has continuous memory growth when there are pending transactions. On the System tab of the SSM node in the Element Management Provisioning System (EMPS), add the destroypendingservertxn parameter, and set its value to 1. Previously, in this scenario, SSM had to be restarted to clear the memory.
Note: Genesys recommends that you set this parameter only when there are memory growth issues.
(ER# 233661970)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
PageCollector now uses the original redirected URL without decoding it. Previously, when using an HTTP redirect to forward an application to a new URL, PageCollector would use the decoded URL to send the next request. This caused some of the values to be set incorrectly. (ER# 246709741)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
For Solaris, PageCollector no longer exits unexpectedly while resolving hostnames in the gethostname_r() API. (ER# 228086197)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
PageCollector now correctly processes 304 responses with the Set-Cookie header. Previously, PageCollector would cache the Set-Cookie header and, when processing 304 responses, GVP would use the cached cookie from the previous call instead of the cookie provided by the web server. (ER# 222331891)
After using a socket for sending RTSP messages, the MCU now adds it to the bottom of the list, so that all sockets use the round robin algorithm. Previously, in this scenario, the socket was returned to the top of the list which caused the MCU to use the same socket to poll for connectivity during idle conditions, leaving the unused sockets to timeout and subsequent MRCP ASR heartbeats to fail. (ER# 226274013)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
IP Call Manager no longer sends the SIP CANCEL message to the User Agent instead of to the SIP proxy. Previously, in this scenario, the SIP proxy did not know that the call ended. (ER# 215699521)
The third-party memory management application, SmartHeap 7.x, has been upgraded to version 9.0. Previously, if the VoiceXML file included a large number of JavaScript functions embedded in a CDATA section, SmartHeap caused the memory usage to spike in the PopGateway, and IP Communication Server (IPCS) terminated unexpectedly. (ER# 216176031)
PopGateway no longer exits unexpectedly if IPCS receives a malformed INVITE message. (ER# 199162131)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
GVP processes are now always started using the gvp.ini.tds file. Previously, GVP processes were started using the dynamically generated .tmp configuration file. (ER# 219394369)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
Common now assists the Data Migration Tool (running on Windows) with data migration from version 7.2 of a Solaris Element Management Provisioning System (EMPS) system to a new Solaris EMPS system running version 7.6. This version of Common works together with version 7.6.410.05 of EMPS or higher to provide the additional functionality. (ER# 215070144)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
WatchDog has a new timeout parameter to fetch the ini file from Element Management Provisioning System (EMPS). The parameter, iniRetrievalTimeout, has an integer range of 0 – 600000 milliseconds with the default set to 30 seconds. Previously, Watchdog had only eight seconds to retrieve the ini file; therefore, if it took longer for EMPS to respond to the request, WatchDog generated an error. (ER# 210396831)
The EventCWrapper process no longer causes handle counts to increase. Previously, the EventCWrapper handle count increased with every cycle which caused EventC, Reporter, and Network Monitor servers inaccessible when the EventC process ran continuously for weeks. (ER# 209173484)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
This release of GVP Common supports release 7.6.400.09 of GVP IP Communication Server (IPCS), which modifies IPCS behavior when a SIP REGISTER request times out.
IPCS will now retry the request every 1, 2, 4, 8, 16, 16,... minutes until it receives a successful response.
This is the same behavior as for other REGISTER failures.
Previously, IPCS did not retry the REGISTER request if the initial request timed out. (ER# 212601951)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
This release also includes the following corrections and modifications:
Page Collector no longer unexpectedly exits on start up. (ER# 197858221)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
PageCollector now retrieves and uses cookies for the redirected URL when sending redirection requests. Previously, PageCollector would retrieve and use cookies of the original URL. This caused GVP to drop the cookies if the cookie PATH for the original and redirected URL were different. (ER# 183143548)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
PageCollector no longer fails when it receives a 302 Moved temporarily HTTP redirect response to a POST request.
Previously, PageCollector would fail to fetch the redirected URL, and PopGateway would throw an error.badfetch.badxmlpage event. (ER# 179957039)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
The If-Modified-Since HTTP header is now set correctly. Previously, when static files were updated on a web server, the header was not fetched properly when HTTP caching was turned on and cninet was used. (ER# 118668461)
A new parameter, AppRecv200OkForBye, has been added in order for applications to receive 200 OK for BYE (set this parameter to 1). Previously, the BYE response coming from GSIP stack was suppressed by GVPsipMgr. (ER# 109638491)
Upgrading Common no longer changes the values of the php.ini paths. Previously, after upgrading Common on Reporter, EventC was not working correctly. (ER# 121892781)
You can now clear a stuck call on IPCS when a graceful shutdown or restart has been initiated. Previously, when a process shutdown was in progress, the Go button was disabled in the NM GUI process list. (ER# 102265172)
IPCS now sends BYE after the timer expires so that IPCS can now free the ports reserved for the call. Previously, IPCM ports were getting stuck if the caller did not send ACK for the 200 OK that was sent by IPCS. (ER# 88117624)
During a Solaris installation, you are now prompted to use admin for the registration to EMPS. Previously, you were incorrectly prompted to use cn=Manager. (ER# 118666166)
This section provides the latest information on known issues and recommendations associated with this product.
The Genesys Technical Support web site incorrectly states that Windows 2008 Server is supported in GVP 7.6. More accurately, Windows 2008 Server is supported in GVP 7.6.485.xx Maintenance Release (MR) and later releases.
On Windows XP, the Core components fail to install when the name of the computer is greater than 14 characters. (ER# 18031271)
| Found In: 7.2.001.05 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000
| Discontinued As Of: 7.6.000.85 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer’s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.