As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Genesys Voice Platform (GVP) Common for UltraSparc T1.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Common for UltraSparc T1.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Common for UltraSparc T1.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Genesys Voice Platform Common for UltraSparc T1.
This release includes the following corrections and modifications:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common for UltraSparc T1.
This release also includes the following corrections and modifications:
PageCollector no longer continues to fetch a page after the fetchtimeout parameter expires. (ER# 259383582)
Common now uses GSIP Stack version 7.6.000.28. This corrects a problem where the Via header contained two URIs separated by a comma in one header because the GSIPLIB 7.6.000.27 was adding received at the end of the top Via header. This is incorrect when multiple URIs are passed in one header. (ER# 263848973)
When SIP Server and IP Communication Server (IPCS) are on the same machine, IPCS no longer uses excess memory if SIP Server sends a NOTIFY message and a BYE message at the same time in response to the IPCS REFER message. Previously, in this scenario, the BYE message was processed first and the NOTIFY message was ignored, causing IPCS to use excess memory to store the NOTIFY messages. (ER#s 251966876, 257141751)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features that were introduced in this release of Genesys Voice Platform Common for UltraSparc T1.
This release also includes the following corrections and modifications:
When in Single Tenant mode, Policy Manager's OverAll Status GUI no longer displays the Active Applications/Total Applications incorrectly. (ER# 247342910)
WatchDog now restarts the SIP Session Manager (SSM) process if SSM unexpectedly terminates. (ER# 247296245)
PageCollector now uses the original redirected URL without decoding it. Previously, when using an HTTP redirect to forward an application to a new URL, PageCollector would use the decoded URL to send the next request. This caused some of the values to be set incorrectly. (ER# 248282491)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common for UltraSparc T1.
This release also includes the following corrections and modifications:
SSM no longer has continuous memory growth when there are pending transactions. On the System tab of the SSM node in the Element Management Provisioning System (EMPS), add the destroypendingservertxn parameter, and set its value to 1. Previously, in this scenario, SSM had to be restarted to clear the memory.
Note: Genesys recommends that you set this parameter only when there are memory growth issues.
(ER# 233661970)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common for UltraSparc T1.
This release also includes the following corrections and modifications:
PageCollector no longer exits unexpectedly while resolving hostnames in the gethostname_r() API. (ER# 228086197)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
PageCollector now checks for all NICs on the host machine, and it uses SOAP to post messages for processing. Previously, if there were multiple NICs on the host machine, PageCollector only checked for the first IP address encountered. If it was not the primary IP address, PageCollector used webnotify to post messages which caused load issues on the Webserver, and messages were not posted correctly. (ER# 242696015)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common for UltraSparc T1.
This release also includes the following corrections and modifications:
PageCollector now correctly processes 304 responses with the Set-Cookie header. Previously, PageCollector would cache the Set-Cookie header and, when processing 304 responses, GVP would use the cached cookie from the previous call instead of the cookie provided by the web server. (ER# 222331891)
After using a socket for sending RTSP messages, the MCU now adds it to the bottom of the list, so that all sockets use the round robin algorithm. Previously, in this scenario, the socket was returned to the top of the list which caused the MCU to use the same socket to poll for connectivity during idle conditions, leaving the unused sockets to timeout and subsequent MRCP ASR heartbeats to fail. (ER# 226274013)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common for UltraSparc T1.
This release also includes the following corrections and modifications:
IP Call Manager no longer sends the SIP CANCEL message to the User Agent instead of to the SIP proxy. Previously in this scenario, the SIP proxy did not know that the call ended. (ER# 215699521)
The third-party memory management application, SmartHeap 7.x, has been upgraded to SmartHeap 9.0. Previously, if the VoiceXML file included a large number of JavaScript functions embedded in a CDATA section, SmartHeap caused the memory usage to spike in the PopGateway, and IP Communication Server (IPCS) terminated unexpectedly. (ER# 216176031)
PopGateway no longer exits unexpectedly if IPCS receives a malformed INVITE message. (ER# 199162131)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
GVP processes are now always started using the gvp.ini.tds file. Previously, GVP processes were started using the dynamically generated .tmp configuration file. (ER# 219394369)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common for UltraSparc T1.
This release also includes the following corrections and modifications:
WatchDog has a new timeout parameter to fetch the .ini file from Element Management Provisioning System (EMPS). The parameter, iniRetrievalTimeout, has an integer range of 0 – 600000 milliseconds with the default set to 30 seconds. Previously, Watchdog had only eight seconds to retrieve the .ini file; therefore, if it took longer for EMPS to respond to the request, WatchDog generated an error. (ER# 210396831)
The EventCWrapper process no longer causes handle counts to increase. Previously, the EventCWrapper handle count increased with every cycle which caused EventC, Reporter, and Network Monitor servers to become inaccessible when the EventC process ran continuously for weeks. (ER# 209173484)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common for UltraSparc T1.
This release also includes the following corrections and modifications:
Page Collector no longer unexpectedly exits on start up. (ER# 197858221)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. There are no new features in this release of Genesys Voice Platform Common for UltraSparc T1.
This release also includes the following corrections and modifications:
No corrections or modifications have been made in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in the initial 7.6 release of Genesys Voice Platform Common for UltraSparc T1. This is the first release of Genesys Voice Platform Common for UltraSparc T1.
This release includes the following corrections and modifications that were made for the initial 7.6 release:
No corrections or modifications have been made in this release.
This section provides the latest information on known issues and recommendations associated with this product.
There are no known issues with this release.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued items for this release.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 7.6 Deployment Guide first.
Genesys Voice Platform 7.6 Deployment Guide, which provides detailed installation and configuration instructions for GVP.
Genesys Voice Platform 7.6 Reference Manual, which provides instructions for the administration, provisioning, and configuring of GVP and its components.
Genesys Voice Platform 7.6 Troubleshooting Guide, which provides trap and basic troubleshooting information for GVP.
Genesys Technical Support Troubleshooting Guide, which includes information about the GVP log files.
Genesys Voice Platform 7.6 VoiceXML 2.1 Reference Manual, which provides information about developing Voice Extensible Markup Language (VoiceXML) 2.1 applications on GVP. It presents VoiceXML 2.1 concepts and provides examples that focus on the GVP implementation of VoiceXML.
Genesys Voice Platform 7.6 Voice Application Reporter Deployment and Reference Manual, which provides installation instructions for the Voice Application Reporter. It also describes its interface and how to use it.
Genesys Voice Platform 7.6 Voice Application Reporter SDK Developer�s Guide, which provides examples on how to develop VoiceXML applications that interface with the Voice Application Reporter (VAR) database and generate application reports.
Genesys Voice Platform 7.6 Studio Deployment Guide, which provides installation instructions for Genesys Studio.
Studio 7.6 Help, which provides online information about Genesys Studio, a GUI for the development of applications based on VoiceXML.
Genesys 7.6 Proactive Contact Solution Guide, which consolidates information about the Genesys Proactive Contact solution. The Genesys Proactive Contact solution integrates Outbound Contact with GVP, and provides the ability to proactively initiate and handle outbound campaign calls using GVP.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.