Release Note

Genesys Rules Engine

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2016

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.400.03 [05/25/16] – Hot Fix X     X X X
8.1.400.02 [12/05/13] – General X     X X X
8.1.301.01 [10/04/13] – Hot Fix X     X X X
8.1.300.20 [09/06/13] – General X     X X X
8.1.200.18 [08/05/13] – Hot Fix X     X X X
8.1.300.16 [07/03/13] – General X     X X X
8.1.200.17 [01/22/13] – General X     X X X
8.1.100.12 [12/14/12] – General X     X X X
8.1.200.15 [11/19/12] – General X     X X X
8.1.100.10 [05/17/12] – General X     X X X
8.1.000.29 [09/27/11] – General X     X X X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.1 releases of the Genesys Rules Engine.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 8.1.400.03 [05/25/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following correction/modification:


A problem with use of the hashtag (#) character in rules syntax has been corrected. Previously this was causing the creation of snapshots to fail to complete, and the deployment of snapshots to remain in pending state. The problem was caused by a bug in DROOLS. (GRS-2885)


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Release Number 8.1.400.02 [12/05/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


The correct application version is now displayed in GRE during installation. Previously, the version was shown as 8.1.000.00 in some installation scenarios. (GRS-2109)


New configuration option json-hierarchical-driver has been added:

With value true, the JsonHierarchicalStreamDriver class is used, which:

With value false (default), the JettisonMappedXmlDriver class is used, which:


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Release Number 8.1.301.01 [10/04/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality

Corrections and Modifications

This release contains the following modification:


In order to resolve a problem with backward compatibility, the JSON encoding of rule execution responses has been changed back to the same format as for release 8.1.2. (GRS-2107)


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Release Number 8.1.300.20 [09/06/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality

Corrections and Modifications

This release contains the following corrections and modifications:


GRE's ESP server has been modified to support a TLS connection. (GRS-1380)


ADDP support can now be activated for the application's connection to Configuration Server. To activate it, edit the bootstrapconfig.xml file found in the WEB-INF\classes directory and uncomment the line that references ADDP. This line is as follows:

‹!-- ‹addp clienttimeout="30" servertimeout="30" /› --›

(GRS-2026)


The BusinessCalendar function has been modified to improve the performance of the getWorkingMinutes() algorithm for scenarios in which two dates are far apart. (GRS-2030)


A problem with incorrect handling of comment delimiters when they appeared within quotation marks in the consequence section of a rule has been corrected. Previously, a semicolon was being incorrectly inserted in front of the comment delimiter. (GRS-2061)


New configuration option load-packages-on-start has been implemented (default value = true). If load-packages-on-start is set to true, all previously deployed packages are loaded at GRE startup. If the value is set to false, a package is loaded only upon its first execution request. (GRS-2066)


A problem that stopped GRE working after an unexpected ESP Server disconnect has been corrected. Processing logic has been modified to trap all exceptions, some of which were previously unexpected and caused the worker thread to end. (GRS-2069)


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Release Number 8.1.200.18 [08/05/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


A problem that caused Unable to find business structure errors to occur during rule package deployments has been corrected. This was caused by excessive configuration event processing in GRAT, and by an unnecessary double-fetch of the DRL file by GRE during deployment requests. (GRS-2034)


A problem that caused GRE either to fail to start, or to stop without generating any error has been corrected. This was caused by a deadlock condition where two threads were trying to send messages to Message Server. (GRS-2036)


A problem with Business Calendar calculations being slow when the calculation times were far apart has been corrected. The diffWorkingMinutes() calculation algorithm has been been dramatically improved. (GRS-2039)


ADDP support can now be activated for the application's connection to Configuration Server. To activate it, edit the bootstrapconfig.xml file found in the WEB-INF\classes directory and uncomment the line that references ADDP. This line is as follows:

‹!-- ‹addp clienttimeout="30" servertimeout="30" /› --›

(GRS-2007, GRS-2026)


The option protocoltimeout can now be added to the cfgserver section of bootstrapconfig.xml. This file is found in the WEB-INF\classes directory. This value is the timeout used for Configuration Server requests (in seconds). It is used for requests on both the application connection and the user connection to Configuration Server. The default timeout is 30 seconds.

Example:

‹protocoltimeout›30‹/protocoltimeout›

(GRS-2043)


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Release Number 8.1.300.16 [07/03/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features and functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


GRE now reconnects correctly to LCA after LCA is restarted. Previously, this reconnection failed, resulting in the application status not being updated in SCI. (ER# 323985242)


GRE now correctly connects to the backup Message Server, and then correctly reconnects to the primary Message Server, in scenarios where the primary connection fails and is restored. (ER# 323051261)


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Release Number 8.1.200.17 [01/22/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of the Genesys Rules Engine.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.1.100.12 [12/14/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of the Genesys Rules Engine.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.1.200.15 [11/19/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of the Genesys Rules Engine.

Corrections and Modifications

This release contains the following corrections and modifications:


A problem with non-Latin characters being corrupted in the businessContext_Level parameters of an ESP response has been corrected. (ER# 300804122)


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Release Number 8.1.100.10 [05/17/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of the Genesys Rules Engine.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.1.000.29 [09/27/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This is the initial release of Genesys Rules Engine. This section describes new features that were introduced in this release of the Genesys Rules Engine.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


In release 8.1.1 only, GRE may fail with ClassNotFoundException errors during rule execution. This problem does not occur in release 8.1.2 or 8.1.3. To prevent it, set the following Java runtime option:

-Dmvel2.disable.jit=true

Then restart the application server. (ER# 323743938)

Found In: 8.1.1 Fixed In: 8.1.2, 8.1.3

To configure the PSDK to use netty, the netty .jar file (version 3.2.3 or later) needs to be copied to the webapps lib directory for genesys-rules-engine. For example:

C:\GCTI\Tomcat6\webapps\genesys-rules-engine\WEB-INF\lib

Found In: 8.1.1 Fixed In: 8.1.2

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items for this product.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up to date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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