Release Note

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Quality Management.

In this release, [CAL-xxxx] refers to the Call Recording product, [SC-xxxx] refers to the Quality Manager product.

Call Recording Features


• [CAL-3479] - Core, Driver Genesys, Drivers: Voice Monitoring API for Genesys IP T-Servers
  
  Note: New Genesys Enhanced Passive Recording module was created.



• [CAL-3490] - Distribution and Installation, Setup scripts, Upgrade Script: Upgrade procedure/script for Call Recording/Quality Manager to GQM
  
  Note: First version of upgrade script for Call Recording and Quality Manager



• [CAL-3609] - Database, Database Oracle: Oracle database support
  
  Note: Oracle database is now supported



• [CAL-3686] - PCI DSS, Webadmin: Web Service for pause and resume functionality
  
  Note: A RESTful web service has been created. It lists the calls currently in progress that the user is allowed to see based on his/her permissions (phone number restrictions). The user can monitor the paused state of the call and, if he/she has the (newly created) right to pause calls, he/she can modify the paused state as well. Sample code will be provided in upcoming documentation.



• [CAL-4140] - Distribution and Installation, Setup scripts, Upgrade Script: Create upgrade scripts for Genesys version (GQM)
  
  Note: First version of GQM upgrade script.



Quality Manager Features


• [SC-2149] - Database, Evaluation List: Check box to toggle on or off agent view of completed evaluations
  
  Note: reordered buttons in list of evaluations and evaluate panel. Implemented new checkbox setting visibility of evaluation to agent. In list of evaluations implemented new menu item encapsulating less used actions - reopen, delete, reveal to agents, include to statistics. Reveal to agents and include to statistics substitutes the "change parameters" button and is enabled/disabled on the base of same rules



• [SC-2313] - Evaluation Form, Messages, Reports, UX / UI: Provide HTML Evaluation Detail to replace Crystal Evaluation Detail
  
  Note: Evaluation Detail report is displayed in HTML format and can be exported to Excel



Screen Capture Features


• [SCR-29] - AV Encoder, Image Encoder, Screen Capture binary: Include mouse pointer into the encoded video
  
  Note: Mouse position (and whether the mouse is showing) is included into every frame. For backward compatibility, the frame uses a slightly different header, so that the encoder can distinguish the old recordings where no mouse position was sent. The mouse is showing as a 3x3 rectangle drawn in XOR mode.



• [SCR-32] - Image Encoder, Screen Capture binary: screenrec.exe should send JPEGs in 4:1:1 format
  
  Note: JPEG 4:1:1 is now the default format that screenrec.exe sends. The .rec file header used to specify whether the recording is color or grayscale, not this parameter has been enhanced (old "color" now means 4:2:2, grayscale retained its meaning, and a new value that denotes 4:1:1 sampling has been added). Since the sampling is sent in the .rec header, it is not supposed to change over the lifetime of the individual recording. The encoder now reads this parameter and creates the correct JPEG headers based on the sampling.



• [SCR-50] - Image Encoder, Screen Capture binary: Implement filler image for video gaps
  
  Note: Image can now be specified on the command line using an optional -image argument followed by the absolute path to the image. JPEGs are accepted, otherwise an exception will be thrown from the encoder. If the image size is greater than the movie size, it will be proportionally resized (with black stripes on either sides or on top and bottom, if needed). If the image size is less than the movie size, it will be centered (no inflationary resize is performed).



• [SCR-57] - Java Controller, Screen Capture binary: Implement a method in ScreenRecorder class that returns version for JavaController as well as for ScreenRecorder binary.
  
  Note: A new command-line option has been implemented in the encoder: -version (used alone). It prints the version (e.g., screenrec-20110111) and exits. A new public API method has been added to the controller: cz.zoom.screenrec.controller.ScreenRecorderFactory.getVersion(). It returns the version in the same format.



• [SCR-29] - AV Encoder, Image Encoder, Screen Capture binary: Include mouse pointer into the encoded video
  
  Note: Mouse position (and whether the mouse is showing) is included into every frame. For backward compatibility, the frame uses a slightly different header, so that the encoder can distinguish the old recordings where no mouse position was sent. The mouse is showing as a 3x3 rectangle drawn in XOR mode.



• [SCR-32] - Image Encoder, Screen Capture binary: screenrec.exe should send JPEGs in 4:1:1 format
  
  Note: JPEG 4:1:1 is now the default format that screenrec.exe sends. The .rec file header used to specify whether the recording is color or grayscale, now this parameter has been enhanced (old "color" now means 4:2:2, grayscale retained its meaning, and a new value that denotes 4:1:1 sampling has been added). Since the sampling is sent in the .rec header, it is not supposed to change over the lifetime of the individual recording. The encoder now reads this parameter and creates the correct JPEG headers based on the sampling.

Corrections and Modifications

This release also includes the following corrections and modifications that were made between earlier releases and the 8.0.480 release:

Note: For this release, [CAL-xxxx] refers to the Call Recording product; [SC-xxxx] refers to the Quality Manager product.

Call Recording Corrections



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[CAL-2753] - Synchro, Tools: Synchro breaks related calls

Note: Related couples that are linked to one call in one database should be synchronized to one call in the target database. In very specific scenarios there still may be more calls than one - see influence.

Influence: Situations when calls are not related after synchronization: A) There is parallel synchronization from more sources but the time of synchronization is the same, so the same call is processed in parallel and thus inserted as two new calls. Solution: If synchro is running in parallel, set synchro times to differ at least by several minutes, e.g. floatend = 5minutes and second floatend = 8minutes. Of course if there is no performance issue, do not use parallel synchronization. B) There is a low limit of calls to be processed (default is 200). In this case, if the 200th couple (couple 1) is inserted and is from Call 1 (having 5 couples in total, named couples 1 to 5), then for the following couples the other source is processed which has not recorded couple 1, synchro won�t find an existing call, because couples 2 to 5 from source 1, which are the same, are not inserted, so a second call (Call 2) is created with the couples. After switching back to source 1, the remaining 4 couples should be added, but they are already there from source 2. If not all of them are synchronized from source 2 then the missing couple 1 may be added to EITHER of the two calls. Solution: do not set limit of calls to be processed to a value less than 200; a higher number reflects a lower probability that this split will happen. Also set synchro from different sources to differ by several minutes like in A (bigger difference, lower probability or error).

Found in version: 8.0.460
Fixed in versions: 8.0.463, 8.0.471, 8.0.481

---

[CAL-3363] - Tools, Webadmin: Restore icon doesn't change if a call is added to restoration

Note: Call removed from restoration is immediately removed from restore queue and user restore queue and deleted from FS.

Influence: This may be tricky, if restoration request was only for archived part, but whole couple deleted. Thus we don't recommend archiving just part of call.

Found in version: 8.0.461
Fixed in version: 8.0.481

---

[CAL-3617] - Archiver, Tools: Validation of final called number fails when null.

Note: Calling numbers, IP addresses and party names are nullable values in database and thus are not required during archiving/restoration of calls.

Found in versions: 8.0.461, 8.0.470
Fixed in versions: 8.0.463, 8.0.471, 8.0.481

---

[CAL-3634] - Webadmin: Not possible to use Czech characters in Advanced Search Settings

Note: For encoding of all characters native function is used.

Found in version: 8.0.470
Fixed in version: 8.0.481

---

[CAL-3739] - Decoder Server: Decoder crashes when max file size reached

Note: Crash and memory leak prevented by catching exceptions that appear while handling another exception.

Found in versions: 8.0.461, 8.0.470
Fixed in version: 8.0.481

---

[CAL-3749] - LiveMonitor: When group phone numbers are filled in the appropriate phone numbers are not visible in the Live Monitor

Note: Filters only match phone number without caller/callee ID; without the domain in the case of SIP.

Influence: Filters on phone numbers match only the phone number, ignoring caller/callee ID. For SIP numbers only the phone without domain is matched, so it is important that the numbers definition does not contain any SIP numbers with domain (meaning everything after @ is ignored).

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-3880] - Mixer: Implement corect log4cxx initialization of logger in encoder native libraries

Note: Native mixer libraries are initialized with the same log config properties that non-native mixer uses.

Found in version: 8.0.470
Fixed in version: 8.0.481

---

[CAL-3925] - PCI DSS: PCI Compliance Page - Minimum Password Requirements text incorrect

Note: Changed description of password compliance.

Found in version: 8.0.470
Fixed in version: 8.0.481

---

[CAL-3941] - Webadmin: Servlet sendcallfilesid does not send video if only recd file is available

Note: Call Recording UI servlet providing media is able to encode (mix) audio+video on demand.

Influence: will be tested on sibling issue.

Found in version: 8.0.470
Fixed in version: 8.0.481

---

[CAL-3966] - Webadmin: Cancel button in user creation does not work correctly

Note: Removed all JavaScript that used browser history to move to previous page.

Found in versions: 8.0.471, 8.0.480
Fixed in version: 8.0.481

---

[CAL-4186] - Core, Driver JTAPI, Drivers: Outbound calls are not recorded, RING_END status is logged in core.log

Note: JTAPI Driver was modified to support recording of scenarios without external party connection.

Influence: Some scenarios can be recorded as NO STREAMS - outgoing unanswered calls with ringback, SLR recorded calls with ringback, where ringing is not recorded. From version 4.8 it is possible to switch this feature off by setting the waitForSecondConnection configuration parameter to true (see module documentation).

Found in version: 8.0.460
Fixed in versions: 8.0.463, 8.0.471, 8.0.481

---

[CAL-4223] - Webadmin: Group -> Phone number filtering is not functional for SIP calls

Note: Number filter now works correctly with SIP numbers.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4227] - Tools: FileManger works incorrectly when user enters a file path with repeated directory names

Note: Fix affects Call Recording Tools - move, relocate, by fixing occasionally created double directories (e.g. /home/calls/home/calls)

Found in version: 8.0.461
Fixed in version: 8.0.481

---

[CAL-4228] - Decoder Client, Decoder Server: Decoder stops decoding after warning message: "Cannot inform listener about obtaining decoder..."

Note: Decoder checks license only once after startup.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4235] - Webadmin: Some of the configuration screens do not contain complete data - Save configuration button gets enabled when accessed first time

Note: Screen Capture- and Media Encoder-related configuration settings have been amended to supply defaults.

Found in versions: 8.0.460, 8.0.461, 8.0.470
Fixed in version: 8.0.481

---

[CAL-4239] - Tools: Synchro with multiple sources fails - duplicate key value violates unique constraint "_couple_extdata_pk"

Note: Wrong external data were inserted when source external data list was empty.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4267] - Decoder Server: Decoder fails - comfort noise - java.io.IOException: unrecognized payload

Note: Pcap files starting with comfort noise are now correctly handled.

Influence: Possible workaround: remove comfort noise from the list of supported types on the recorder. If this is done, consider increasing recorder timeout, as long comfort noise sequences can cause recorder timeout.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4362] - Webadmin: Page navigation of call list doesn't list calls

Note: Switch to next pages ("..." button) always moves to 6th or 5th page respectively.

Found in versions: 8.0.461, 8.0.470, 8.0.480
Fixed in version: 8.0.481

---

[CAL-4385] - LiveMonitor: Live Monitor allows the sending of calls via email even if it is restricted by user permissions

Note: Live Monitor respects settings from Call Recording - users allowed to send an email can send email, users allowed to export a call can export the call. Nobody else can perform these actions.

Influence: Only authorized users are allowed to send en email or export a call

Found in version: 8.0.461
Fixed in version: 8.0.481

---

[CAL-4395] - Genesys IM: Genesys integration data: Notification of recording (GEN_REC_RECORDING_STATUS_GIM_TEST) reports state U after return from consulted call

Note: Fixed some synchronization issues, call recording signaling can still return different values in some cases.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4398] - Webadmin: Chrome is displaying loading bar for encoding on demand video

Note: An error in CSS has been fixed.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4428] - Webadmin: Media file details in email are misleading

Note: Added localization for filename and file size plus info about units (kB).

Influence: Need translation

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4430] - Webadmin: Exporting files inconsistency

Note: Correctly set HTML response which depend on number of existing media, not on number of requested (some may be unavailable).

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4492] - LiveMonitor: Followup for CAL-3749: When group phone numbers are filled in the appropriate phone numbers are not visible in Live Monitor

Note: Group numbers added to filter.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4494] - Webadmin: "Object error" appears in web user interface when user selects "January 2006" or "January 2012" in search form

Note: The 1st week of the year is calculated using the ISO standard.

Influence: The 1st week of the year is calculated by using the ISO standard. If 1st January is Friday, Saturday or Sunday it is taken as the last week of the previous year. No functionality is altered by this change.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4517] - Webadmin: IE (Windows Media) player not correctly displayed when attempting to playback call

Note: Windows Media player object in HTML was not correctly created in MS IE browser.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4522] - Webadmin: Internet Explorer renders some pages incorrectly.

Note: Changed display:inline to display:block, since IE6 seems to have problems with inline for elements positioned absolutely. Changed CSS of various visual elements to center the elements vertically in IE7 and 8 in such a way that other browsers should not be affected by the change.

Found in versions: 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4523] - Webadmin: Page title information differs

Note: Call Recording UI product name now starts with name Genesys. Also changed wrong characters.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4527] - Key Manager, PCI DSS: No such file or directory reported for the PID file during Key Manager restart

Note: Duplicate unchecked read of the PID file was removed. The PID is read only if the PID file exists.

Found in versions: 8.0.470, 8.0.471, 8.0.480
Fixed in version: 8.0.481

---

[CAL-4535] - Core, Webadmin: Recording rule for incoming or outgoing call doesn't get properly stored in database.

Note: Recording rules mask handling was fixed. Mask is stored in database with escaped characters to prevent XSS vulnerabilities, so must be unescaped before being used.

Found in version: 8.0.480
Fixed in versions: 8.0.463, 8.0.471, 8.0.481

---

[CAL-4537] - Decoder Server: Decoder performance is very slow because it tries to obtain a license from Core every time it encodes to MP3.

Note: License is not checked if the encryption is OFF (which should normally be the case for the installations where the license for PCI DSS is not enabled).

Found in version: 8.0.480
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4542] - Restore, Tools: Restore request gets put in queue even if the call hasn't been archived

Note: A check was implemented to ensure a couple is archived before inserting it into the restore queue.

Found in version: 8.0.461
Fixed in version: 8.0.481

---

[CAL-4559] - Instreamer: Instreamer fails to save record into database

Note: Incorrectly used statement for postgres database was fixed.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4560] - Distribution and Installation, Shell scripts: The bugreport script prints multiple error messages - non-existent tables

Note: Fixed table names.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4570] - Webadmin: Web UI - Security bug Call Recording - takeover of admin role

Note: The security vulnerability enabling possible takeover of the admin role was fixed in version 4.8 and development.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4573] - Webadmin: Security vulnerability fix: perform check of user Id/group

Note: fixed security issue, when unauthorized user could read/edit configuration.

Found in version: 8.0.471
Fixed in version: 8.0.481

---

[CAL-4582] - Distribution and Installation, Sentinel, Setup scripts: Incorrect checks for PID files

Note: pid are generated as $NAME$_$I$.pid and not as $NAME$.pid_$I$ For Mixer the pid file is $MIXER$_$NAME$.pid.

Influence: pid are generated as $NAME$_$I$.pid and not as $NAME$.pid_$I$ For Mixer the pid file is $MIXER$_$NAME_OF_THE_MIXER$.pid. Sentinel should recognize them without problems.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4611] - Webadmin: Problem with using mask in Users

Note: The comparator '=' was used even for fields that may be a varchar pattern - wildcards. Now 'like' is used.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4629] - Webadmin: Cannot play calls in IE 7

Note: IE requires two-time usage of token for one file download.

Found in version: 8.0.463
Fixed in version: 8.0.481

---

[CAL-4630] - Webadmin: Russian comments are not encoded

Note: Now we encode only six characters when adding description: & < > " ' / which are not encoded back in description. The whole Russian alphabet should work fine.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4634] - Call Storage, Core: 8.0.480 API usage changes - error 500

Note: Wrong parameter name in XML map in version 8.0.481.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4655] - Webadmin: Web UI Calendar selects more days than specified in "Max search days"

Note: Added one hour tolerance for winter vs. summer time shift.

Found in versions: 8.0.471, 8.0.480
Fixed in version: 8.0.481

---

[CAL-4664] - Webadmin: NullPointerException when adding Low Priority recording rule

Note: If first inserted rule is low priority, assign standard priority.

Found in versions: 8.0.463, 8.0.470, 8.0.480
Fixed in version: 8.0.481

---

[CAL-4668] - Screen Capture: Screen Capture does not record videos when connected to older version of screenrec.exe

Note: If the .exe reports an unrecognized property (which may occur if the server is upgraded to a more recent version than the client), the server no longer treats this as an error that prevents the recording from happening (in fact, it does not). Thus, even if a property is not recognized, the .recd file will be registered in the database.

Found in version: 8.0.471
Fixed in version: 8.0.481

---

[CAL-4714] - Webadmin: User cannot see any calls if 2 filters have been applied

Note: Uses the conjunction that is selected in the list box (OR was not previously applied).

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[CAL-4737] - Tools: CR 8.0.463, CR 8.0.462 tools does not synchronize calls with ONLY_ONE_STREAM recorded

Note: Calls with only one stream are now properly synchronized to the Replay server.

Found in version: 8.0.463
Fixed in version: 8.0.481

---

[CAL-3448] - Core, Driver JTAPI, Drivers, RTS JTAPI: Implement new method for handling Hunt Lists in JTAPI 8.0

Note: JTAPI Driver now supports recording of Hunt List members.

Influence: CBarge couples are created with called party in format "Conference<cisco-call-id>" due to required unification of conference couples.

Fixed in version: 8.0.481

---

[CAL-3958] - Core, Driver JTAPI, Drivers, RTS JTAPI: Call Recording compatibility with CUCM 8.5

Note: Genesys Quality Management is compatible with CUCM 8.5.

Fixed in version: 8.0.481

---

[CAL-4493] - Webadmin: Do not use filters restriction (count of days) in Restored Calls tab

Note: Filter on restore view may be reset, therefore no day restriction is required.

Influence: Search filter is shared between restored and normal call view. Once Restore tab is selected, the filter can be disabled, on "all calls view" filter for search days cannot be disabled. Note that if a wider range is selected on the restore queue, then after clicking back to 'all calls view', the same filter is applied in 8.0.460. In the 8.0.470 branch, before clicking on the search button the same filter as was on 'all calls view' is applied.

Found in versions: 8.0.460, 8.0.461
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4498] - Call Storage, Core, Webadmin: Audio data web API - use callstorage module directly for call search instead of RMI API

Note: Fixed web API call search (based on called party).

Influence: Fixed web API call search (based on called party) - refactored Web UI AudioDataServlet to use callstorage module with Ibatis.

Found in versions: 8.0.460, 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.481

---

[CAL-4562] - Distribution and Installation: Add yum-complete-transaction utility to the installation media.

Note: Yum-utils package has been added into the distribution.

Found in version: 8.0.480
Fixed in versions: 8.0.463, 8.0.481

---

[CAL-2639] - Tools: Deletion of protected couples throws an exception and fails

Note: Only calls having all couples protected=false are deleted.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[CAL-3361] - Zoom-utils: Fix label when trying to create duplicate db pool

Note: Changed message Duplicate pool name. New raw was not added. -> Duplicate pool name. New pool was not added.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-3370] - Webadmin: Visual issues on Settings -> Quality Manager tab

Note: Fixed non-consistent capitalization in section headings and changed styles in Quality Manager configuration tab

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-3655] - Key Manager, PCI DSS: Remove security flaw in key generation utility

Note: Passwords and keystore locations are now taken from configuration. The parameters should now specify -config //<host>:30400/pci_compliance instead of all authentication-related information. It will be then extracted from the encrypter's configuration.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3665] - Key Manager, PCI DSS, Webadmin: Replace informational message in view

Note: Replaced information text Takes effect after reboot -> This change takes effect after restart of the application.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3732] - Webadmin: Unify layout design of 3rd party application section

Note: Comma was ',' replaced with <br/>

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3752] - Webadmin: Small text fields for Decryption client in Keymanager settings

Note: Path fields for keystore location extended to 300px width

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3758] - Webadmin: The "About" section in web interface change request

Note: The "about" page in web interface design was unified.

Fixed in version: 8.0.480

---

[CAL-3761] - Core: Call Recording sign is not changed in email massages sent by Call Recording

Note: Emails sent from Call Recording Core are styled to red/black theme

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3800] - Webadmin: Fix audit log for unblocking of user

Note: Proper user name is logged in to the audit log event

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3807] - Key Manager, PCI DSS: User must specify default port for Keygenerator application

Note: Command line option is not required. By default port 30401 is used

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3839] - Screen Capture: Exception found in screenrec.log in case desktop IP address is incorrect or desktop not up and running

Note: Correct exceptions are logged if no connection can be established.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3845] - Screen Capture: Module screenrec-controller does not log unsuccesful connection attempts

Note: If there is an unsuccessful attempt, an error is appended to the log with the message specifying that the recording has failed, the IP address where the connection was attempted, a reason (name of the underlying java exception, e.g., UnknownHostException) and a stacktrace. The message describing the problem is also printed to the line which states the problem for easier grepping.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3846] - Screen Capture: Screen Capture status does not display information about resolver when property resolver is selected

Note: Status for PropertyAdressResolver was enhanced

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3859] - Webadmin: Remove space in product name in email: Call REC

Note: Removed space from email template

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3872] - Tools: Call Recording can't read files in default paths; bad paths or permissions

Note: Default target path is empty. It is up to user to define it.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3877] - Distribution and Installation, Setup scripts: The callrec-setup script does not properly check presence of postfix package

Note: Call Recording setup perform proper check if postfix is installed.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-3878] - Distribution and Installation, Setup scripts: The script callrec-setup allows empty IP address to be inserted

Note: Server IP address must be set in callrec-setup script.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-3905] - Mixer: Issue when there are multiple requests for not encoded screen capture

Note: Duplicate simultaneous requests are now detected. Only the first one proceeds, others wait until the first is completed and reuse its result.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3909] - Core, Recorder Communicator: Record server communicator does not correctly decrease number of recording streams when recorder is unavailable

Note: Recording stream counter is decreased even in case of problems during closing of recorder

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-3933] - Database, Webadmin: LDAP users email address is not synchronized to the callrec database table users column email

Note: User email and name is saved also for LDAP users.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-3946] - Distribution and Installation, Setup scripts: Fix logic of detecting existence of database

Note: Proper checking of database existence.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3947] - Database: Crash on Quality Manager start

Note: Fixed bug regarding user status

Fixed in version: 8.0.480

---

[CAL-3948] - Database: Compilation error on class DBStorage

Note: Fixed error when accessing database

Fixed in version: 8.0.480

---

[CAL-3956] - SLR: Method openRtpEx failed - allocated ports are not released in time

Note: SLR does not run out of default port pool for a lot of short calls.

Found in versions: 8.0.461, 8.0.470
Fixed in version: 8.0.480

---

[CAL-3965] - Webadmin: User change password doesn't depend on count of different recent passwords

Note: The history size is taken into account when comparing against the previous passwords in the database (in the degenerate case of 0 passwords to compare, the DB is not contacted at all). While inserting a new password, all obsolete passwords (those older than nth most recent where n corresponds to the configuration option) are removed from the database. Thus, only the current security settings are honored, and stricter policy rules cannot be applied retroactively.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3984] - Screen Capture: Two items in Ip to Ip resolver with same number

Note: Change IpToIpResolver state enums to start from 30200640

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4010] - Distribution and Installation, Setup scripts, Shell scripts, Upgrade Script: Upgrade script does not handle cluster installations

Note: Added support for other db backup/restore when configuration service is not running.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4057] - Key Manager, PCI DSS: The sqlMap for KeyManager is completely wrong and useless

Note: Dependency on callstorage artifact was removed. Key manager uses it's own sql maps and can run independent on callstorage. Also changed cmd line arguments: configuration can be loaded from url or xml file

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4064] - SLR: Slr dies without any notification

Note: SLR now correctlly handle failure in getting SIP message body.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4065] - Webadmin: Video icon doesn't change after encoding RECD file to MP4

Note: Icons are now different based on whether the video is available or waiting to be mixed.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4118] - Distribution and Installation, Setup scripts, Upgrade Script: DB schema differs when upgrading from 4.6.1 to 4.7.0

Note: Unused Quality Manager patches were removed and added extra patches.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4123] - SLR: SLR sends 403 error to CUCM when receiving sip invite without extension specification

Note: SLR now accepts INVITE with From field without userinfo.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4129] - Tools: Notificator languages are not in resources where maven searches for them

Note: Resources moved to correct paths.

Fixed in version: 8.0.480

---

[CAL-4131] - Database, Database Oracle: Oracle db scripts are not packaged to artifact / rpm

Note: Proper pom for database scripts was added with dependency on oracle instant-client

Fixed in version: 8.0.480

---

[CAL-4141] - Database, Database Oracle: DB driver for Oracle is missing in zoom-utils

Note: Dependency for oracle was added to the zoom utils artifact.

Fixed in version: 8.0.480

---

[CAL-4147] - Webadmin: Security bugs in Call Recording: cross site scripting

Note: implemented custom struts filter to prevent xss.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[CAL-4157] - Distribution and Installation, Setup scripts, Upgrade Script: DB schema differs when upgrading from 4.4.0 to 4.7.0

Note: Fixed database update.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[CAL-4163] - Distribution and Installation, Setup scripts, Upgrade Script: After upgrade to 4.7.0 the Mixer (Media Encoder) is not actived

Note: Replace Mixer with Media Encoder for newer versions of callrec_setup.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4171] - Distribution and Installation, Setup scripts, Upgrade Script: Incorrect message shown when using -h or --help parameter to find out usage for upgrade_script.sh

Note: Removed 'Incorrect usage' string from usage function.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4172] - Distribution and Installation, Setup scripts, Upgrade Script: Proofreading of the upgrade_script.sh usage message

Note: Proofreading fixes.

Fixed in version: 8.0.480

---

[CAL-4177] - Tools: Relocation tool problem: if both mp3 and avi relocation is enabled only mp3 files are relocated.

Note: A fix for relocation tool was provided for every supported version.

Influence: Will work as expected

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4180] - SLR: SLR does not record streams

Note: SLR is now using read/write locks, RTP ports pooling and SSRC filtering to enhance its process.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4181] - Distribution and Installation, Setup scripts, Shell scripts, Upgrade Script: Upgrade script should check if proper medium is inserted.

Note: Upgrade script check if mounted media disc is the proper one.

Fixed in version: 8.0.480

---

[CAL-4183] - Distribution and Installation, Setup scripts, Upgrade Script: Upgrade fails in case user adds the same DB index multiple times on server when only DB Service is installed

Note: Upgrade script doesn't allow user to select same database multiple times.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4187] - Distribution and Installation, Setup scripts, Upgrade Script: Proofreading of the upgrade_script.sh

Note: Proofreading of the upgrade script was done.

Fixed in version: 8.0.480

---

[CAL-4192] - Distribution and Installation, Setup scripts, Upgrade Script: Upgrade fails when upgrading server where only database is installed

Note: Function get_version was changed to read only from localhost. And also other DBHOST variables were replaced by localhost IP.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4193] - Distribution and Installation, Setup scripts, Upgrade Script: When upgrade fails, the user is not informed to get in contact with S&S as mentioned in specification

Note: Added message to contact S&S when error occurs.

Fixed in version: 8.0.480

---

[CAL-4195] - Distribution and Installation, Setup scripts, Upgrade Script: "Incorrect index ('a'). Try again." shown when using the default value during database dump of all databases

Note: Removed error message when 'a' or 'n' answer is selected during dump selection.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4197] - Distribution and Installation, Setup scripts, Upgrade Script: Proofreading of the upgrade_script.sh (final notice)

Note: Proofreading was done in the upgrade script.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4199] - Distribution and Installation, Setup scripts, Upgrade Script: Upgrade script tries to restore database dump that doesn't exist

Note: Do not make DB restore when no dump exist.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4210] - Webadmin: Export button does not work

Note: When user select one or more files and click on export button, all files attached to this couple are downloaded. Note, that video which is not mixed is exported unmixed

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4212] - Distribution and Installation, Setup scripts, Upgrade Script: Missing scorecard_business section in config_manager.xml

Note: Setting of scorecard-business module is added to config_manager.xml when Quality Manager is enabled.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[CAL-4214] - Distribution and Installation, Setup scripts, Upgrade Script: Permission denied for schema wbsc after upgrade from CR-4.3.2 to QM-4.7.0

Note: DB upgrade to version 4.7.0 - update wbsc was fixed.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[CAL-4215] - Distribution and Installation, Setup scripts, Upgrade Script: Cdrom symlink created during upgrade is not removed

Note: Created symlink is removed when upgrade finishes.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[CAL-4246] - Distribution and Installation, Setup scripts, Upgrade Script: Errors shown when installing new database packages

Note: Task install_new_db was skipped if the source version is 4.3 .And new PostgreSQL packages are installed the same way as other packages later in the process.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[CAL-4247] - Distribution and Installation, Setup scripts, Upgrade Script: Missing /dev/hdc and /dev/fd0 in /etc/fstab after upgrade

Note: If /etc/fstab is different after upgrade then the upgrade script overwrites the fstab file with original one that was backed up.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[CAL-4259] - Database: DASHBOARD_WIDGET_LIMIT missing in 'appoptions' in 'wbsc' schema after upgrade

Note: Fixed missing DASHBOARD_WIDGET_LIMIT value in db appoption table after update 461 -> 470

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4261] - Distribution and Installation, Setup scripts, Upgrade Script: After upgrade from GQM 8.0.461 to 8.0.470 the PostgreSQL version differs

Note: Added upgrade of database.

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[CAL-4265] - Distribution and Installation, Setup scripts: Proofreading correction for callrec-setup

Note: Proofreading of callrec-setup was done.

Found in versions: 8.0.460, 8.0.461, 8.0.470
Fixed in version: 8.0.480

---

[CAL-4270] - Distribution and Installation, Setup scripts, Upgrade Script: Problem when yum upgrades the PostgreSQL packages

Note: Task install_new_db was skipped if the source version was 4.7. And new PostgreSQL packages are installed the same way as others packages later in the process.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4298] - Webadmin: Checking file CRC / existence / decryption only once per download

Note: If file is encoded, then once decryption runs just to ensure that the file is corrupted. If it's corrupted, alert is displayed. If it's not corrupted, file is sent as response to player - and is decoded a second time. If file is not encoded, then only crc check is done before sending file to browser.

Fixed in version: 8.0.480

---

[CAL-4309] - Database: Database function get_version in branch 4.8 should return 4.8

Note: The get_version function was updated, and returns 4.8.0

Fixed in version: 8.0.480

---

[CAL-4310] - Distribution and Installation, Setup scripts, Upgrade Script: Upgrade script doesn't recognize that database service is running when upgrading from 4.3.2 to 4.7.0

Note: When checking if database is running locally also check if the DB host is not localhost.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[CAL-4341] - Distribution and Installation, Setup scripts, Upgrade Script: Upgrade script must recover pg_hba.conf from backup folder

Note: Upgrade script now keeps old pg_hba.conf setting.

Fixed in version: 8.0.480

---

[CAL-4342] - Distribution and Installation, Setup scripts, Upgrade Script: Proper database management in upgrade script

Note: Databases created during upgrade process are deleted at the end. Databases use names with timestamp.

Fixed in version: 8.0.480

---

[CAL-4344] - Database: Function trig_cfiles_after_update() and v_report_eval_agg_detail view differs when upgraded from 4.6.1 to 4.7.0

Note: Additional SQL patches were fixed.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4400] - Webadmin: Call to equals() comparing different types in cz.zoom.callrec.webadmin.struts.actions.SendEmailAction.sendEmail(ComposeEmailForm, MainSession)

Note: Send mail action now correctly compares the file types and should be able to mix videos before sending them out.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4408] - Database, Database Migration: After Database migration to 4.8 search filters do not work

Note: After migration to 4.8 branch migrated search filters are updated in order to work correctly.

Fixed in version: 8.0.480

---

[CAL-4456] - Webadmin: Escaping of input fileds also escapes special characters used in arabic time/date expression

Note: Date format string is now escaped.

Fixed in version: 8.0.480

---

[CAL-3685] - Key Manager, PCI DSS: Monitor configuration changes in key manager

Note: Key manager reloads changes from configuration (file). Also checks for file changes on filesystem. This takes effect whitin 30seconds. If file is deleted or configuration is mis-configured server waits for correction and does not encode anything during mis-configuration.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3687] - Key Manager, PCI DSS: Automatic keystore type detection

Note: The key store types are now auto-detected. All related configuration options have been deleted. If a keystore is missing, it is initialized with respective default keystore type (JKS for authentication/trust store, JCEKS for symmetric key store), otherwise its type is autodetected by looping through all types JCA understands until a match is found (and returned) or until the list is exhausted (then, an exception is thrown to report that the keystore cannot be read).

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3689] - Key Manager, PCI DSS: Monitor changes in keystores

Note: Files are checked each 20s if any change was made (file was removed or has newer timestamp), if so, keyman server is reinitialized. If any keystore-related information is changed on the server, all current sessions are automatically invalidated to make the clients reconnect (and pass the SSL check again).

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3690] - Key Manager, PCI DSS: Key generation utility should report list of supported algorithms

Note: Key generation displays list of supported algorithms by using '-list' option in cmd. Same list is also displayed in key manager web UI configuration. An algorithm is only added to the list if javax.crypto.KeyGenerator accepts it (to filter out key-wrapping and asymmetric algorithms)

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3691] - Key Manager, PCI DSS: Add -v parameter to keygen client

Note: Debug logging enabled by parameter -v.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3700] - Localization: Add support for French language

Note: French language is now supported in Call Recording

Fixed in version: 8.0.480

---

[CAL-3715] - Database, Database Oracle: Oracle database permissions

Note: Added option to the script for database creation. Possibility to input tablespace for Call Recording and Quality Manager. Possibility to install without initial data. And possibility to create administrator schema to administrate Call Recording and Quality Manager schemas.

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-3718] - Database Oracle: Database parameters - remove static that are used now

Note: Database parameters are passed from configuration service.

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-3720] - Database: Refactor _cfiles table � PostgreSQL

Note: Refactored _cfiles table in PostgreSQL db to be unified with Oracle DB

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-3721] - Database, Database Oracle: Adapt all iBATIS references to _cfiles to the new table format

Note: Some modules were adapted (callstorage, dbmigration, tools) referred to _cfiles table according to its new design

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-3722] - Database, Database PostgreSQL, Webadmin: Move query building from Java to iBATIS

Note: SQL Query is generated from (and only by) parameters passed from java

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-3723] - Database Oracle: Calling of functions, ILIKE rewrite to lower() function

Note: ILIKE rewrited to lower() function

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-3726] - Database, Database Migration, Database Oracle: Migrate import to support Oracle DB

Note: Call Recording migration from PostgreSQL to Oracle database was implemented. Also fixed enc_key_id and digest column migration from 4.7 to 4.8

Influence: Note for configuration: SqlMap, ExportImpl, ImportImpl from package cz.zoom.callrec.tools.migration.db.version48.oracle must be used for migration to or from oracle respectively

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-3736] - Key Manager, PCI DSS: Crypto clients: report warning when checksum of file differs in db

Note: Any possible inconsistency with the digest is logged with the ERROR level. It describes what exactly happened and why this is bad. Before sending the file to a user, it is fully read to make sure its digest is correct. If the digest check fails, the user gets an alert that the file cannot be played, and the log contains an ERROR message.

Influence: The extra digest check has some impact on the performance (on the virtual it is estimated at ~1 second of delay per 1.5Mb of the file � 10 minutes of audio), but this seems a fair price for the added security.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3762] - Driver SIP, Drivers: Do not split recordings if SDP does not change

Note: SIP call is not splitted into more couples in case re-INVITE is sent with same address, port and payload for both streams.

Found in versions: 8.0.461, 8.0.470
Fixed in version: 8.0.480

---

[CAL-3824] - Mixer, Webadmin: Create a progress bar for video files (screen captures) if they are being encoded on the fly

Note: The recordings where the video is already available now differs visually from the ones yet to be mixed (different icons); The icons for yet to be mixed videos show a tooltip stating that mixing takes some time to complete; When the mixing is requested, a label "Please wait while the video is being mixed" appears with a progress indicator and a cancel button, this label disappears when the video is ready or if the mixing failed. The label is semi-transparent (you can see through, but not click through). While the video is being encoded, the default mouse cursor for the page is wait cursor. If the video mixing fails, the user is notified with a javascript alert dialog, otherwise the downloading starts (or a standard dialog appears asking where to download). If the video mixing is canceled, the encoding continues on the server, but the results are not downloaded automatically.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3904] - Screen Capture: Improve Screen Capture configuration in Configuration UI

Note: Configuration options are now more user-friendly.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3953] - Distribution and Installation: Update postgresql-jdbc library

Note: PostgreSQL JDBC driver updated to 8.4-701-jdbc4

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-3992] - SNMP: Include Oracle DB connector to SNMP script

Note: SNMP module can report OIDs from the database for both PostgreSQL and Oracle database types now. New parameter dbtype is added to the configuration file (/opt/callrec/SNMP/src/deployment.cfg)

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-4043] - Database: Rename tables and views replace _tablename to tablename

Note: renaming tables and views in Oracle

Fixed in version: 8.0.480

---

[CAL-4052] - Database, Database Oracle: Key manager iBatis map must be Oracle ready

Note: Key manager was enhanced to support Oracle DB.

Fixed in version: 8.0.480

---

[CAL-4053] - Distribution and Installation, Setup scripts: Installation of Call Recording must be possible with Oracle DB server

Note: Added Oracle support to callrec-setup script.

Fixed in version: 8.0.480

---

[CAL-4096] - Zoom-utils: Replace hard-coded product/module names

Note: refactored zoom-utils Version to return application and module names properly. module names are in version.properties file, application names are in version.properties file and have placeholders refering to callrec.pom's properties. These properties are changed based on given maven profile. created new qm-product-name module called from java classes for desired app/module name.replaced hardcoded app/module names from code.

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-4161] - Database, Database PostgreSQL: Add fake DUAL table for sql compatibility with Oracle

Note: added view that supplies oracle's fake dual table to PostgreSQL.

Fixed in version: 8.0.480

---

[CAL-4165] - Webadmin: Provide an alert to the user if call cannot be replayed

Note: If some error occured during export, the user is informed. If the file is encrypted, the digests are checked before sending the file to the user. If the digests do not match, the user is alerted that the file cannot be replayed (see CAL-3736). If the file is NOT encrypted, the CRC is checked before sending the file to the user. Because we cannot guarantee that the checksums were always calculated correctly in previous versions (they were never actually checked), whether or not users can get files that failed the CRC test is controlled by a new option in the configuration ("Force CRC Checks") available in Settings->WebUI->User Interface Settings. If the strict CRC checking is on and the CRC test fails, the user will get the alert that the file cannot be played.

Influence: A new option in the UI has appeared.

Fixed in version: 8.0.480

---

[CAL-4230] - Webadmin: Possibility to disable on demand encoding

Note: Option is to disable mixing has been implemented. The UI will alert the user without sending any request to the server. However, if the server receives the request for any reason (e.g., the request is spoofed or forged), the server will refuse to perform mixing as well. In this case, the user is not notified as gracefully (he will get HTTP Status 404).

Fixed in version: 8.0.480

---

[CAL-4241] - Key Manager, PCI DSS: Add parameter (to command line utility) indicating what will be included to encryption

Note: New cmd parameter ('-r') was added. This param indicates if files should be reencrypted (when a key is compromised) or encrypted (when media file is not encrypted).

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[CAL-4289] - Distribution and Installation, Shell scripts: Create constants in shell scripts for branding purposes

Note: Branding process was improved and simplified

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-4361] - Distribution and Installation: Update EULA in the project

Note: EULA is updated to version 3.0

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[CAL-4411] - Distribution and Installation, Setup scripts: Callrec vamenu files show 2010 in copyright

Note: Updated copyright date in virtual appliance

Fixed in version: 8.0.480

---

[CAL-4700] - Distribution and Installation, Setup scripts, Upgrade Script: Adding support for new versions in upgrade scripts (GQM 8.0.481)

Note: Upgrade script for version 8.0.481.

Found in version: 8.0.481
Fixed in version: 8.0.481

---

---

[CAL-2639] - Tools: Deletion of protected couples throws an exception and fails

Note: Only calls having all couples protected=false are deleted.

Found in version: 8.0.460
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-2753] - Synchro, Tools: Synchro breaks related calls

Note: Related couples that are linked to one call in one database should be synchronized to one call in target database. In very specific scenarios there still may be more calls than one - see influence.

Influence: Situations when calls are not related after synchronization:

A) There is parallel synchronization from more sources but the time of synchronization is the same, so the same call is processed in parallel and thus inserted as two new calls. Solution: If synchro is running in parallel, set synchro times to differ at least by several minutes, e.g. floatend = 5minutes and second floatend = 8minutes. Of course if there is no performance issue, do not use parallel synchronization

B) There is a low limit of calls to be processed (default is 200). In this case, if the 200th couple (couple 1) is inserted and is from Call 1 (having 5 couples in total, named couples 1 to 5), then for the following couples the other source is processed which has not recorded couple 1, synchro won�t find an existing call, because couples 2 to 5 from source 1, which are the same, are not inserted, so a second call (Call 2) is created with the couples. After switching back to source 1, the remaining 4 couples should be added, but they are already there from source 2. If not all of them are synchronized from source 2 then the missing couple 1 may be added to EITHER of the two calls.

Solution: do not set limit of calls to be processed to a value less than 200; a higher number reflects a lower probability that this split will happen. Also set synchro from different sources to differ by several minutes like in A (bigger difference, lower probability or error).

Found in version: 8.0.460
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-3345] - Tools: Default source and target path in Restore are reversed

Note: Default values for Restore targetDir and sourceDir are swapped

Found in version: 8.0.460
Fixed in version: 8.0.471

---

[CAL-3361] - Zoom-utils: Fix label when trying to create duplicate db pool

Note: Changed message Duplicate pool name. New raw was not added. -> Duplicate pool name. New pool was not added.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3370] - Webadmin: Visual issues on Settings -> Quality Manager tab

Note: Fixed non-consistent capitalization in section headings and changed styles in the Quality Manager configuration tab

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3617] - Archiver, Tools: Validation of final called number fails when null.

Note: Calling numbers, IP addresses and party names are nullable values in database and thus are not required during archivation/restoration of calls.

Found in versions: 8.0.461, 8.0.470
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-3665] - Key Manager, PCI DSS, Webadmin: Replace informational message in view

Note: Replaced information text: Takes effect after reboot to: This change takes effect after restart of the application.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3732] - Webadmin: Unify layout design of 3rd party application section

Note: Comma was ',' replaced with <br/>

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3749] - LiveMonitor: When group phone numbers are filled in the appropriate phone numbers are not visible in the livemonitor

Note: Filters only match phone number without caller/callee ID, in case of SIP without domain.

Influence: Filters on phone numbers match only the phone number, ignoring caller/callee ID. For SIP numbers only the phone without domain is matched, so it is important that the numbers definition does not contain any SIP numbers with domain (meaning everything after @ is ignored).

Found in version: 8.0.461
Fixed in version: 8.0.471

---

[CAL-3752] - Webadmin: Small text fields for Decryption client in Key Manager settings

Note: Path fields for keystore location extended to 300px width

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3758] - Webadmin: The "About" section in web interface change request

Note: The "about" page in web interface design was unified.

Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3761] - Core: Call Recording sign is not changed in email massages sent by Call Recording

Note: Emails sent from Call Recording Core are styled to red/black theme

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3790] - Webadmin: New user cannot have the same password as admin.

Note: Current user id was used in Add and Edit Users for referencing history of passwords.

Found in version: 8.0.470
Fixed in version: 8.0.471

---

[CAL-3800] - Webadmin: Fix audit log for unblocking of user

Note: Proper user name is logged in to the audit log event

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3807] - Key Manager, PCI DSS: User must specify default port for Keygenerator application

Note: Command line option is not required. By default port 30401 is used

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3833] - Mixer, Screen Capture: Screen Capture and Mixer rc.scripts may not always stop the running process.

Note: Both services now correctly unbind the RMI objects from the registry and terminate.

Found in version: 8.0.470
Fixed in version: 8.0.471

---

[CAL-3839] - Screen Capture: Exception found in screenrec.log in case desktop IP address is incorrect or desktop not up and running

Note: Correct exceptions are logged if no connection can be established.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3845] - Screen Capture: Module screenrec-controller does not log unsuccessful connection attempts

Note: If there is an unsuccessful attempt, an error is appended to the log with the message specifying that the recording has failed, the IP address where the connection was attempted, a reason (name of the underlying java exception, e.g., UnknownHostException) and a stacktrace. The message describing the problem is also printed to the line which states the problem for easier grepping.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3846] - Screen Capture: Screen Capture status does not display information about resolver when property resolver is selected

Note: Status for PropertyAdressResolver was enhanced

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3872] - Tools: Call Recording can't read files in default paths; bad paths or permissions

Note: Default target path is empty. It is up to user to define it.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3876] - Webadmin: Servlet SendCallFileSid doesn't return content type for MP3

Note: When MP3 is sent then content is set to 'audio/mpeg'

Found in version: 8.0.470
Fixed in version: 8.0.471

---

[CAL-3877] - Distribution and Installation, Setup scripts: The callrec-setup script does not properly check presence of Postfix package

Note: Call Recording setup perform proper check if Postfix is installed.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3878] - Distribution and Installation, Setup scripts: The script callrec-setup allows empty IP address to be inserted

Note: Server IP address must be set in callrec-setup script.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3905] - Mixer: Issue when there are multiple requests for not encoded screen capture

Note: Duplicate simultaneous requests are now detected. Only the first one proceeds, others wait until the first is completed and reuse its result.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3909] - Core, Recorder Communicator: Record server communicator does not correctly decrease number of recording streams when recorder is unavailable

Note: Recording stream counter is decreased even in case of problems during closing of recorder

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3933] - Database, Webadmin: LDAP users email address is not synchronized to the callrec database table users column email

Note: User email and name is saved also for LDAP users.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3946] - Distribution and Installation, Setup scripts: Fix logic of detecting existence of database

Note: Proper checking of database existence.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3956] - SLR: Method openRtpEx failed - allocated ports are not released in time

Note: SLR does not run out of default port pool for a lot of short calls.

Found in versions: 8.0.461, 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3990] - Webadmin: Unable to search for calls using calendar in web UI in 2011 and later

Note: Calendar filter now work dynamic way (min=current year-10, max.=current year +1). Hardcoded values were removed.

Found in versions: 8.0.460, 8.0.461, 8.0.470
Fixed in version: 8.0.471

---

[CAL-4006] - Distribution and Installation, Setup scripts, Upgrade Script: Failure of upgrade process when yum upgrades the PostgreSQL packages.

Note: Added upgrade of OpenSSL package before installation of database start. This solves issue with database installation.

Fixed in version: 8.0.471

---

[CAL-4057] - Key Manager, PCI DSS: The sqlMap for KeyManager is completely wrong and useless

Note: Dependency on callstorage artifact was removed. Key Manager uses it's own sql maps and can run independent on callstorage. Also changed command line arguments: configuration can be loaded from URL or XML file

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4064] - SLR: Spanless Recorder dies without any notification

Note: SLR now correctlly handle failure in getting SIP message body.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4080] - Distribution and Installation, Setup scripts, Upgrade Script: System variable kernel.shmmax is repeated during the upgrade script.

Note: Variable kernel.shmmax is set during a upgrade process only in case that is less than 1GB.

Found in version: 8.0.470
Fixed in version: 8.0.471

---

[CAL-4123] - SLR: SLR sends 403 error to CUCM when receiving SIP invite without extension specification

Note: SLR now accepts INVITE with From field without userinfo.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4147] - Webadmin: Security bugs in Call Recording: cross site scripting (XSS)

Note: implemented custom struts filter to prevent XSS.

Found in version: 8.0.460
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4149] - Database, Database PostgreSQL, Webadmin: Security bug in Call Recording web interface: takeover of admin role

Note: The security vulnerability enabling possible takeover of admin role was fixed.

Found in version: 8.0.460
Fixed in version: 8.0.471

---

[CAL-4177] - Tools: Relocation tool problem: if both MP3 and AVI relocation is enabled only MP3 files are relocated.

Note: A fix for relocation tool was provided for every supported version.

Influence: Will work as expected

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4180] - SLR: SLR does not record streams

Note: SLR is now using read/write locks, RTP ports pooling and SSRC filtering to enhance its process.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4186] - Core, Driver JTAPI, Drivers: Outbound calls are not recorded, RING_END status is logged in core.log

Note: JTAPI Driver was modified to support recording of scenarios without external party connection.

Influence: Some scenarios can be recorder as NO STREAMS: - outgoing non answered calls with ringback - SLR recorded calls with ringback, where ringing is not recorded. From the 8.0.480 version it is possible to switch this feature off by setting the waitForSecondConnection configuration parameter to true (see module documentation).

Found in version: 8.0.460
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-4208] - Key Manager, PCI DSS: Error in crypting and decrypting with ARCFOUR nad RC2 algorithm

Note: List of supported algorithms was restricted to AES, DES-EDE, Blowfish. Key Manager refuses to provide encryption keys for unknown algorithms (even if they were imported into the keystore using the previous version). Keys for decryption are returned algorithms notwithstanding. Key Manager reports ERROR status if the encryption is enabled, but the algorithm is not supported. This is an error, not a warning, since in this case, the encrypting clients (decoder and mixer) will not operate properly.

Found in version: 8.0.480
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4210] - Webadmin: Export button does not work

Note: When user select one or more files and click on export button, all files attached to this couple are downloaded. Note, that video which is not mixed is exported unmixed

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4223] - Webadmin: Group -> Phone number filtering is not functional for SIP calls

Note: Number filter now works correctly with SIP numbers.

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-4226] - Database, Database Migration: Configuration file migration.xml is missing some options

Note: Migration configuration options for supported versions were added in order to be available by default.

Found in versions: 8.0.461, 8.0.470
Fixed in version: 8.0.471

---

[CAL-4228] - Decoder Client, Decoder Server: Decoder stops decoding after warning message: "Cannot inform listener about obtaining decoder..."

Note: Decoder checks license only once after startup.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-4239] - Tools: Synchro with multiple sources fails - duplicate key value violates unique constraint "_couple_extdata_pk"

Note: Wrong external data were inserted when source external data list was empty

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-4251] - Mixer: Mixer does not load all MP3 => digest does not match

Note: If the audio input stream contained an unknown frame type, the native media encoder used to ignore some portion of the MP3. Now native media encoder rewinds the whole input stream to the end (the unexpected frames are ignored, anyway).

Found in version: 8.0.480
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4259] - Database: DASHBOARD_WIDGET_LIMIT missing in 'appoptions' in 'wbsc' schema after upgrade

Note: Fixed missing DASHBOARD_WIDGET_LIMIT value in db appoption table after update 8.0.461 -> 8.0.470

Found in version: 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4265] - Distribution and Installation, Setup scripts: Proofreading correction for callrec-setup

Note: Proofreading of callrec-setup was done.

Found in versions: 8.0.460, 8.0.461, 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4267] - Decoder Server: Decoder fails - comfort noise - java.io.IOException: not recognized payload

Note: Pcaps starting with comfort noise are now correctly handled.

Influence: Possible workaround: remove comfort noise from the list of supported types on the recorder. If this is done, consider increasing recorder timeout, as long comfort noise sequences can cause recorder timeout.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-4300] - Webadmin: User password can not be changed to the first password

Note: When creating a user, the old way to store passwords is no longer used.

Found in version: 8.0.480
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4321] - Database, Database Oracle, Webadmin: After installation of callrec-tsm package, the settings cannot be saved from web interface.

Note: TSM rpm package now creates files with proper ownership.

Found in version: 8.0.480
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4338] - Core: Skinny recording - cz.zoom.callrec.core.calls.LockAlreadyExistException: Object Call:392 was already locked by "STOP_CALL_OBSERVER_DC_DL".

Note: Core object could be finished twice.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-4349] - Webadmin: Export multiple calls does not work correctly

Note: Export calls works properly

Found in versions: 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.480, 8.0.500

---

[CAL-4379] - Distribution and Installation: Redundant .so and .pom artifacts should be removed from the installation.

Note: Removed .so and .pom dependencies from rpm.

Found in versions: 8.0.461, 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4395] - Genesys IM: Genesys integration data: Notification of recording (GEN_REC_RECORDING_STATUS_GIM_TEST) reports state U after return from consulted call

Note: Fixed some synchronization issues, call recording signaling can still return different values in some cases.

Found in version: 8.0.461
Fixed in version: 8.0.471

---

[CAL-4459] - Webadmin: Screen Capture binary MSI should be numbered similarly to Call Recording genesys plugins

Note: Version changed, dependency in callrec-ui updated.

Found in version: 8.0.480
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4486] - Webadmin: Search does not work in Web UI

Note: Escaped string from jsp files need to be unescaped for futher use.

Found in version: 8.0.460
Fixed in version: 8.0.471

---

[CAL-4490] - Tools: It is not possible to restore calls from 4.4 (and below) archives when sid is null

Note: If sid is null, a random sid is generated with 120 bits of randomness.

Found in version: 8.0.460
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-4492] - LiveMonitor: Followup for CAL-3749: When group phone numbers are filled in the appropriate phone numbers are not visible in the livemonitor

Note: Group numbers added to filter

Found in version: 8.0.461
Fixed in version: 8.0.471

---

[CAL-4494] - Webadmin: "Object error" appears in web user interface when user selects "January 2006" or "January 2012" in search form

Note: The 1st week of year is calculated by ISO standard.

Influence: The 1st week of year is calculated by ISO standard. If the 1st Jan is Fri, Sat or Sun it is taken as last week of previous year. No functionality is touched.

Found in version: 8.0.461
Fixed in version: 8.0.471

---

[CAL-4522] - Webadmin: Internet Explorer renders some pages incorrectly.

Note: Changed display:inline to display:block, since IE6 seems to have problems with inline for elements positioned absolutely; Changed CSS of various visual elements to center the elements vertically in IE7 and IE8 in such a way that other browsers should not be affected by the change.

Found in versions: 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-4535] - Core, Webadmin: Recording rule for incoming or outgoing call doesn't get properly stored in database.

Note: Recording rules mask handling was fixed. Mask is stored in db with escaped characters to prevent XSS vulnerabilities, so must be unescaped before it is used.

Found in version: 8.0.480
Fixed in version: 8.0.471

---

[CAL-4537] - Decoder Server: Decoder performance is very slow because it tries to obtain license from core every time it encodes to MP3.

Note: License is not checked if the encryption is OFF (which should normally be the case for the installations where the license for PCI DSS is not enabled).

Found in version: 8.0.480
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-3689] - Key Manager, PCI DSS: Monitor changes in keystores

Note: Files are checked each 20s if any change was made (file was removed or has newer timestamp), if so, Key Manager server is re-initialized. If any keystore-related information is changed on the server, all current sessions are automatically invalidated to force the clients to reconnect (and pass the SSL check again).

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3691] - Key Manager, PCI DSS: Add -v parameter to keygen client

Note: Debug logging enabled by parameter -v.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3762] - Driver SIP, Drivers: Do not split recordings if SDP does not change

Note: SIP call is not splitted into more couples in case re-INVITE is sent with same address, port and payload for both streams.

Found in versions: 8.0.461, 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-3904] - Screen Capture: Improve Screen Capture configuration in configuration UI

Note: Configuration options are now more user-friendly.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4241] - Key Manager, PCI DSS: Add parameter (to command line utility) indicating what will be included to encryption

Note: New command parameter ('-r') was added. This param indicates if files should be reencrypted (when a key is compromised) or encrypted (when media file is not encrypted).

Found in versions: 8.0.471, 8.0.480
Fixed in versions: 8.0.471, 8.0.480

---

[CAL-4493] - Webadmin: Do not use filters restriction (count of days) in Restored Calls tab

Note: Filter on restore view may be reset, therefore no day restriction is required

Influence: Search filter is shared between restored and normal call view. Once restore tab is selected, the filter can be disabled, on "all calls view" filter for search days cannot be disabled. Note that if a wider range is selected on the restore queue, then after clicking back to "all calls view", the same filter is applied in 8.0.460. In the 8.0.470 branch, before clicking on the search button the same filter as was on "all calls view" is applied.

Found in versions: 8.0.460, 8.0.461
Fixed in versions: 8.0.471, 8.0.500

---

[CAL-4498] - Call Storage, Core, Webadmin: Audio data web API - use directly callstorage module for call search instead of RMI API

Note: fixed web API call search (based on called party)

Influence: fixed web API call search (based on called party) - refactored webui AudioDataServlet to use callstorage module with ibatis

Found in versions: 8.0.460, 8.0.470, 8.0.480
Fixed in version: 8.0.471

---

Quality Manager Corrections



---

[SC-2132] - Evaluation Planner: Addition magnifier icon displayed in Safari and Chrome browsers (Arabic layout)

Note: Fixed layout issue in the Navigation Panel in Arabic locale.

Found in version: 8.0.461
Fixed in version: 8.0.481

---

[SC-2334] - Evaluation List, UX / UI: Tool tip in Evaluation List hangs in several tabs

Note: Fixed sticky tooltip in the Evaluation List toolbar.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.481

---

[SC-2623] - Administration: Records on page limits count of users in group list - there is only 1 page

Note: Fixed count of users in database for group administration.

Found in version: 8.0.480
Fixed in versions: 8.0.480, 8.0.481

---

[SC-2757] - Administration, UX / UI: User manager- There is no validation message displayed when phone number/agent Id is checked and no data is added

Note: Agent Id and phone numbers are required fields if they are checked.

Found in version: 8.0.463
Fixed in version: 8.0.481

---

[SC-2772] - Reports, UX / UI: Misleading option to export Evaluation Report

Note: Evaluation Detail Report is saved in Excel format with .xls extension.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[SC-2776] - Evaluation Form, Evaluation List, UX / UI: Evaluation List- Non-editable checkbox/rectangles are displayed as a value for reveal column

Note: By default reveal results to agent will now be enabled.

Found in version: 8.0.480
Fixed in version: 8.0.481

---

[SC-2639] - UX / UI: Favicon in Quality Manager is not shown in IE browser

Note: Favicon was moved to required place within web application and changed to proper binary format.

Found in versions: 8.0.461, 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.481

---

[SC-2237] - Reports: In Compare Agents graph clicking on the date field launches calendar - it doesn't allow to type in the date manually

Note: Enabled entering dates manually in Compare Agent graph

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[SC-2296] - Role Manager: It is possible to create user without email address

Note: Possible to add a user without email address, a warning message is displayed

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[SC-2323] - Dashboard: Warning icon is truncated in Dashboard

Note: Left more space for warning icons that were cut out

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[SC-2421] - Evaluation Planner: Deleted users shown in agent list

Note: Evaluation planner now shows only active agents.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[SC-2427] - Reports: In Compare Evaluators graph clicking on the date field launches calendar - it doesn't allow typing in the date manually

Note: Enabled manual typing for dates in Compare Evaluators

Found in version: 8.0.461
Fixed in version: 8.0.480

---

[SC-2428] - Evaluation Planner: Sub-criteria tab disappears - missing enum constants

Note: Fixed problem with sub-criteria tab disappearing

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[SC-2472] - Other: Migration cannot find agent role

Note: Enhanced equivalent role search.

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[SC-2474] - Quesionnaire Manager: Unable to create or import questionnaire

Fixed in version: 8.0.480

---

[SC-2477] - Installation: Missing log file in "logs" directory for Quality Manager 8.0.480

Fixed in version: 8.0.480

---

[SC-2481] - Dashboard: Not considered case: pie widget uses a single questionnaire

Note: Updated specifications for pie widget

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[SC-2485] - Database, Database Oracle, Database PostgreSQL, Role Manager: Unable to create new role in role manager

Note: fixed invalid roles select

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[SC-2496] - Database, Evaluation Form, Evaluation Planner, Interaction types: Re-evaluation does not load same calls which were evaluted in original evaluation

Note: User is informed by message on the bottom of evaluation planner as 'The list does not show interactions included in sub-criteria. But these interactions will also be included in re-evaluation.'

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[SC-2510] - Evaluation Planner: Re-evaluation does not copy all Sub-Criteria calls

Note: Re-evaluation fetched all calls of Main Criteria and Sub-Criteria in evaluator form

Found in version: 8.0.460
Fixed in version: 8.0.480

---

[SC-2511] - Questionnaire Manager: Error when updating questionnaires - column weekdays

Note: Questionnaires can be updated successfully

Fixed in version: 8.0.480

---

[SC-2139] - UX / UI: Static Colon in length of call time selection in sub criteria

Fixed in version: 8.0.480

---

[SC-2150] - UX / UI: Add search capability by calling and called number to "add specific interaction" form

Note: Calls can be searched by Customer number

Fixed in version: 8.0.480

---

[SC-2151] - Audit Log: Audit Log Report needs to have tool tip to display entire description

Note: Added tooltip for the description field of the Audit log. Useful if the text from the description doesn't fit in the available space.

Fixed in version: 8.0.480

---

[SC-2229] - Evaluation Planner: Add the player module for call verify

Note: Evaluator can hear the calls with the option Media Player plugin provided on the Add Interaction window beforing adding calls to evaluate

Fixed in version: 8.0.480

---

[SC-2307] - Localization: NEW French localization

Note: Quality Manager now supports French language

Fixed in version: 8.0.480

---

[SC-2308] - Localization: NEW Spanish localization

Note: Spanish language is supported in Quality Manager

Fixed in version: 8.0.480

---

[SC-2418] - Reports, Role Manager: Agents must not be able to view reporting on any other users by default

Note: Agent cannot compare with parent group or any other group by default, this must be set in Role manager if required.

Influence: Existing installations are not affected. Agent role remains as is in existing installations.

Found in versions: 8.0.460, 8.0.461
Fixed in version: 8.0.480

---

[SC-2433] - Evaluation List: Re-arrange toolbar items in evaluation list

Note: Re-arranged toolbar items according to specification

Fixed in version: 8.0.480

---

[SC-2434] - Evaluation Form: Rearrange toolbar items in evaluation form

Fixed in version: 8.0.480

---

[SC-2476] - Administration: Fix layout in UserBasicContainer

Note: Layout of user administration window is modified

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[SC-2497] - Reports: Apply cascade style that come from external developer

Note: Styles are applied to see all possible answers and eco printing in Evaluation Detail report

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[SC-2502] - Reports: Remove crystal reports from source code and installation

Note: Crystal reports are removed

Fixed in version: 8.0.480

---

[SC-2506] - Reports: Html Evaluation report - make bigger space or some line between specific evaluations

Note: Added page break and line 80px high

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[SC-2522] - Graphs: Resizable side bar in Compare Agents screen

Fixed in version: 8.0.480

---

[SC-2524] - Evaluation Form: Add Evaluation Info button to Evaluation Form screen

Note: Evaluation parameters can be viewed through Evaluation info option provided in Evaluator form

Fixed in version: 8.0.480

---

[SC-2606] - Genesys Importer: Genesys 8.0 support in Quality Manager

Note: Added support for Genesys 8.0 API

Found in version: 8.0.480
Fixed in version: 8.0.480

---

---

[SC-2021] - Reports: Audit log report - set default time value to: 00:00:00 to 23:59:59

Note: This report was redesigned. It was moved from Crystal Reports to GWT/GXT. So, it does not use current form for date time.

Found in version: 8.0.460
Fixed in version: 8.0.471

---

[SC-2319] - Genesys Importer: Genesys importer imports all objects, including DNs for IVR

Note: This is a fix for version 8.0.460 and 8.0.470

Influence: In this fix only agents and admins are synchronised.

Found in version: 8.0.461
Fixed in version: 8.0.471

---

[SC-2334] - Evaluation List, UX / UI: Tool tip in evaluation list hangs in several tabs

Note: Fixed sticky tooltip in the Evaluation list toolbar

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.481

---

[SC-2349] - Evaluation Planner: Add specific interaction - call length specification is ignored

Note: Fixed typo in XML mapping for minimum and maximum call length filter.

Found in versions: 8.0.460, 8.0.461
Fixed in version: 8.0.471

---

[SC-2381] - Administration, Localization: wrong translation of warning dialog box when some user is selected and you try to navigate to next screen.

Note: Changed incorrect Czech translation of warning dialog box when some user is selected and you try to navigate to next screen

Found in versions: 8.0.460, 8.0.461
Fixed in version: 8.0.471

---

[SC-2421] - Evaluation Planner: Deleted users shown in agent list

Note: Evaluation planner now shows only active agents.

Found in version: 8.0.460
Fixed in versions: 8.0.471, 8.0.480

---

[SC-2472] - Other: Migration cannot find agent role

Note: Enhanced equivalent role search.

Found in version: 8.0.460
Fixed in versions: 8.0.471, 8.0.480

---

[SC-2510] - Evaluation Planner: Re-evaluation does not copy all subcriteria calls

Note: Re-evaluation fetched all calls of Main criteria and Sub-criteria in evaluator form

Found in version: 8.0.460
Fixed in versions: 8.0.471, 8.0.480

---

[SC-2532] - Database, Localization: Typo in Slovenian resource bundle name sl_SL -> sl_SI

Note: Language code formatted to the standards of Slovenian language

Found in versions: 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.480

---

[SC-2359] - UX / UI: Enhance user and group selection

Note: Enhanced user and group selection

Fixed in version: 8.0.471

---

[SC-2418] - Reports, Role Manager: Agents must not be able to view reporting on any other users by default

Note: Agent cannot compare with parent group or any other group by default, this must be set in Role Manager if required.

Influence: Existing installations are not affected. Agent role remains as is in existing installations.

Found in versions: 8.0.460, 8.0.461
Fixed in versions: 8.0.471, 8.0.480

---

[SC-2639] - UX / UI: Favicon in Quality Manager is not shown in IE browser

Note: Favicon was moved to required place within web application and changed to proper binary format.

Found in versions: 8.0.461, 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.481

---

Screen Capture Corrections



---

[SCR-89] - Screen Capture binary: Screen Capture service process is not started after Screen Capture client is installed

Note: The expected name of the starter .exe has been changed in the .msi.

Found in versions: 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.481

---

[SCR-90] - Distribution: Uninstaller MSI fails while trying to stop the running applications

Note: The MSI now correctly bundles the application that stops the running Screen Capture.

Found in versions: 8.0.471, 8.0.480
Fixed in versions: 8.0.471, 8.0.481

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[SCR-91] - HTTP Uploader, Screen Capture binary: Stray class loading attempts

Note: The controller no longer tries to load screenrec.exe. The controller loads version.properties using Properties.load(), not as a ResourceBundle, thus it no longer attempts to load _en_EN etc.

Fixed in version: 8.0.481

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[SCR-96] - AV Encoder: Memory leak in native encoder

Note: A memory leak in the Media Encoder has been localized and taken care of. According to the tests, no more memory is being leaked through operator new and ipp<>Malloc<> methods.

Found in versions: 8.0.471, 8.0.480
Fixed in version: 8.0.481

[SCR-35] - AV Encoder: MPEG4_2 codec should work

Note: The encoder can now specify option -codec MPEG4_2.

Found in version: 8.0.470
Fixed in version: 8.0.480

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[SCR-36] - AV Encoder: Exception occurs when mouse cursor is on the other screen and only one is captured

Note: The mouse is no longer applied if it is completely off-screen.

Found in version: 8.0.470
Fixed in version: 8.0.480

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[SCR-37] - AV Encoder: The encoder.sh script tweaks

Note: encoder.sh's permissions are now 744. $JAVA_HOME/bin/ has been added.

Fixed in version: 8.0.480

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[SCR-55] - Screen Capture binary: LIBIOMP5MD.DLL is not staticaly linked into SCREENREC.EXE (SCREENREC.EXE was being extracted but the process was not being launched.)

Note: Linking options were fixed in pom.xml

Fixed in version: 8.0.480

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[SCR-56] - Java Controller: JavaController creates strange files in temp directory, example: ScreenRec.exe549328238110005605ScreenRec.exe

Note: If this file needs to be created (because write access to ScreenRec.exe is denied), a file with a name like that is created, but it is an executable and is spawned by the controller. No exception should occur.

Fixed in version: 8.0.480

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[SCR-62] - Servlet Uploader: Remove postgresql-8.1-407.jdbc3 library

Note: when importing zoom-util, its dependency on PostgreSQL is not re-exported

Fixed in version: 8.0.480

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[SCR-69] - AV Encoder: Encoder crashes

Note: Image is now loaded in Java (the same way as the mouse image), proportional resize is performed in the interleaved mode, before converting into YCbCr.

Fixed in version: 8.0.480

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[SCR-24] - HTTP Uploader, Screen Capture binary: Add logging to the Uploader module

Note: The Screen Capture Uploader module shares the log4j configuration with Call Recording / Screen Capture. This is done on purpose, to make it easier to find the entries in uploading that correspond to start-stop notifications from Call Recording and Screen Capture, and vice versa.

Found in version: 8.0.470
Fixed in version: 8.0.480

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[SCR-30] - Screen Capture binary: The Screen Capture binary should stop recording if no PING arrives for some time.

Note: If an SSL connection times out, the recording (if any) is stopped. The timeout is now hardcoded at 10 seconds.

Found in version: 8.0.470
Fixed in version: 8.0.480

---

[SCR-33] - AV Encoder: Implement pure native encoder

Note: The new library has been implemented

Found in version: 8.0.470
Fixed in version: 8.0.480

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[SCR-39] - AV Encoder, Java Controller, Screen Capture binary: Complete builds must be provided

Note: The builder is fully configured both for Win32 and Linux part of the builds. The documentation (in pdf format) is created as a part of each build. The sources of the API are bundled as a part of each build.

Fixed in version: 8.0.480

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[SCR-40] - AV Encoder: There is no option for bitrates

Note: A new option has been added to the encoder. The value is the "relative bitrate", which is defined as bitrate_rel = bitrate / width / height / fps and is expressed as a float. The default value (if none is specified as an option) is 0.125.

Fixed in version: 8.0.480

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[SCR-43] - Java Controller: Controller jar can be compressed better

Note: In one build configuration, the screenrec.exe is compressed into an SFX archive using LZMA. In this configuration, SFX is extracted before running. For some time, both compressed and uncompressed version of the controller will be distributed, so that it can be decided which way provides better performance (compressed binary means lower download time, but more time needed to start up the screenrec.exe after the download is complete).

Fixed in version: 8.0.480

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[SCR-46] - Java Controller, Screen Capture binary: ScreenRec.exe timeout not configurable

Note: Timeout is set using controller setProperty method with a predefined property name cz.zoom.screenrec.controller.RecordingProperties.TIMEOUT. The value is expected to be a positive float.

Fixed in version: 8.0.480

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[SCR-47] - Java Controller, Screen Capture binary: Implement cookie/state query support for the recorder

Note: Adapted to the new interface.

Fixed in version: 8.0.480

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[SCR-49] - Image Encoder, Screen Capture binary: Time offset correction in recordings

Note: Negative time offsets are now allowed. If the pause filler image is specified, it is used while the timestamp is negative, otherwise, the first frame is used. Likewise, if the video ends before the audio, and the pause filler image is specified, it is used for the audio-only portion of the mixed video. What concerns storing the time offset, it seems that RRS-RDM may only be evaluated properly by the caller of the controller (using NotificationEx.onStarted to measure RRS) and then, e.g., stored in the database.

Fixed in version: 8.0.480

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[SCR-59] - AV Encoder: Custom mouse pointer in the encoded video

Note: The mixer now takes the mouse into consideration. The mouse cursor image is specified by a file path. The format can be anything that Java Imaging API understands (but due to transparency, it is expected that GIFs, PNGs or 32-bit BMPs are likely to be used). The hotspot is configurable separately (either as a command line parameter or as a configuration parameter). The default mouse is available at /opt/callrec/mixer/res/mouse.gif and is a Windows-style mouse with transparent layer and hotspot at (0,0).

Fixed in version: 8.0.480

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[SCR-64] - AV Encoder: Add more image types for filler

Note: Image is now loaded in Java and passed to ".so" as byte[]. Fixed along with SCR-69.

Found in version: 8.0.480
Fixed in version: 8.0.480

---

[SCR-55] - Screen Capture binary: LIBIOMP5MD.DLL is not staticaly linked into SCREENREC.EXE (SCREENREC.EXE was being extracted but the process was not being launched.)

Note: Linking options were fixed in pom.xml

Fixed in versions: 8.0.471, 8.0.480

---

[SCR-62] - Servlet Uploader: Remove postgresql-8.1-407.jdbc3 library

Note: when importing zoom-util, its dependency on PostgreSQL is not re-exported

Fixed in versions: 8.0.471, 8.0.480

---

[SCR-69] - AV Encoder: Encoder crashes

Note: Image is now loaded in Java (the same way as the mouse image), proportional resize is performed in the interleaved mode, before converting into YCbCr.

Fixed in versions: 8.0.471, 8.0.480

---

[SCR-70] - AV Encoder: Encoding: bitrate must be saturated to a safe maximum value

Note: The value of the bitrate parameter is limited at (0, 5].

Found in version: 8.0.480
Fixed in versions: 8.0.471, 8.0.480

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[SCR-87] - Servlet Uploader: Performance issue

Note: New streams are stored in .ar format internally. The mixer is updated to handle both zip format (for old streams) and ar format (for new streams).

Found in versions: 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.481, 8.0.500

---

[SCR-89] - Screen Capture binary: Screen Capture service process is not started after Screen Capture client is installed

Note: The expected name of the starter .exe has been changed in the MSI.

Found in versions: 8.0.470, 8.0.480
Fixed in versions: 8.0.471, 8.0.481, 8.0.500

---

[SCR-24] - HTTP Uploader, Screen Capture binary: Add logging to the uploader module

Note: The screenrec-uploader module shares the log4j confguration with Call Recording and Screen Capture. This is done deliberately, to make it easier to find the entries in uploading that correspond to start-stop notifications from Call Recording and Screen Capture, and vice versa.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[SCR-30] - Screen Capture binary: The Screen Capture binary should stop recording if no PING arrives for some time.

Note: If an SSL connection times out, the recording (if any) is stopped. The timeout is now hardcoded at 10 seconds.

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[SCR-33] - AV Encoder: Implement pure native encoder

Note: The new library has been implemented

Found in version: 8.0.470
Fixed in versions: 8.0.471, 8.0.480

---

[SCR-47] - Java Controller, Screen Capture binary: Implement cookie/state query support for the recorder

Note: Adapted to the new interface.

Fixed in versions: 8.0.471, 8.0.480

---

[SCR-64] - AV Encoder: Add more image types for filler

Note: Image is now loaded in Java and passed to .so as byte[]. Fixed along with SCR-69.

Found in version: 8.0.480
Fixed in versions: 8.0.471, 8.0.480

---