Release Advisory

Gplus Adapter for Verint WFM

6.2.x

Genesys Telecommunications Laboratories, Inc. © 2016

Link to 6.1.x Product Release Advisory

The following information applies to Gplus Adapter for Verint WFM (the Adapter) 6.2 software and is important for you to note:




A new Option, ignoreCampaignConsults, has been added to the outbound Option section of the Adapter configuration.

This Option configures how the Adapter will allocate a consult call originating from an outbound Campaign call. The Adapter's default behavior is to apply the event.properties/campaignTarget.determiner before the event.properties/callType.determiner when the outbound Option section is enabled. Consult calls originating from a held Campaign call will be associated with the outbound Campaign if the consult call has inherited the UserData attributes from the original call even if that consult call has been routed through a monitored queue.

Adding and setting this new Option to true removes the campaignTarget.determiner from the list of determiners that will be applied to the consult call when it is queued in a monitored queue. The consult call will be allocated to the target determined by the application of the event.properties/callType.determiner.




The addp settings for the Configuration Server connection have changed with Release 6.2.001 of the Adapter. Leaving the addpTraceMode property in the GPlusWFM.properties file set to one of the previous names will result in the trace mode not being set. The table below shows the four possible settings for the property with the two different versions of the names. It is recommended that the trace mode be set to Both to ensure that the connection is maintained.


addp Trace Mode Previous name 6.2 name
None off None
Local local Local
Remote remote Remote
Trace on Both Sides full Both



Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.




Genesys does not recommend installation of its components via a Microsoft Remote Desktop connection. The installation should be performed locally.




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