Release Note

Gplus Adapter for Verint WFM

6.0.x

Genesys Telecommunications Laboratories, Inc. © 2014-2015

Contents

Introduction

Release Number AIX Linux Solaris Windows
6.0.008.01 [06/15/15] – Hot Fix   X X X
6.0.007.00 [03/31/15] – Hot Fix   X X X
6.0.006.00 [03/04/15] – Hot Fix   X X X
6.0.005.00 [02/18/15] – Hot Fix   X X X
6.0.004.00 [01/26/15] – Hot Fix   X X X
6.0.003.01 [01/23/15] – Hot Fix   X X X
6.0.001.00 [07/31/14] – General   X X X


Link to 5.4 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 6.0 releases of the Gplus Adapter for Verint WFM.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on any third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 6.0.008.01 [06/15/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. There are no restrictions for this release. This release contains no new features or functionality:

Corrections and Modifications

This release includes the following modifications:


Fixed bug where iWD workitems transferred from an agent's Place to a group workbin were not tracked properly. (WFM-1915)


Fixed bug where released events for the calls on the dialing agent's Place were not being recognized when the dialed consult call was queued more than once and the voice/parallelQueuesEnabled Option was enabled. (WFM-1912)


Fixed bug where an integer overflow could expire interactions or call flows prematurely in certain rare cases. (WFM-1911)


The Adapter now catches the exception generated when certain routed calls expire without being answered. This change just removes the stack trace from the log and does not affect the reporting . (WFM-1908)


Modified the windows_install.bat subroutine scripts to correct problems with restarting the script with incomplete configuration. (WFM-1862)


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Release Number 6.0.007.00 [03/31/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new feature:

Corrections and Modifications

This release includes the following modifications:


The times in the email Contact Statistics report can now be reported in seconds. (WFM-1895)


A Volume Handled ( VH ) statistic can now be added to the voice Contact Statistics report. (WFM-1897)


Improved the error handling when a scheduled configuration download does not take place. Expanded error message and now catch NullPointerException. (WFM-1901)


Fixed bug where registering a newly added Place would generate status updates for all Places registered with the Interaction Server occasionally resulting in incorrect RTA states. (WFM-1902)


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Release Number 6.0.006.00 [03/04/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality:

Corrections and Modifications

This release includes the following modifications:


The ACW sessions that are not associated with a routed call (application/acwStrategy = pendingOnly) are now considered Unattached and will be reported as ACW when the application/countUnattachedACW Option is enabled. (WFM-1894)


Fixed bug where exceptions were being thrown on ServerDisconnected events generated during the Adapter's shutdown. (WFM-1893)


Changed the response to a missing Host object in the Adapter's configuration so that a descriptive error message is logged when the exception is thrown. (WFM-1892)


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Release Number 6.0.005.00 [02/18/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality:

Corrections and Modifications

This release includes the following modifications:


Fixed a bug where renamed Options in the alarmCodes Option Section caused an exception to be thrown if the name did not match one of the expected Option names. (WFM-1887)


Fixed bug where Abandoned events on secondary queues would trigger false Abandon counts for vht calls. (WFM-1853)


Fixed bug where NullPointerExceptions were generated when call flows are removed from the internal tables by non-event triggers. (WFM-1891)


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Release Number 6.0.004.00 [01/26/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following modifications:


Added the new vht Option Section to configure how VirtualHold callbacks are tracked by the Adapter. (WFM-1853)


Modified the window installation scripts to deal with restarting an installation after problems occur. (WFM-1862)


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Release Number 6.0.003.01 [01/23/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new functionality:

Corrections and Modifications

This release includes the following modifications:


Added support for two-step transfers of chats. (WFM-1883)


Fixed bug where the reason.notReady.determiner setting in the voice Option section was not defaulting to the setting in the event.properties Option section. (WFM-1882)


Added six statistics to the MonitoringStatistics that are logged every 5 minutes. (WFM-1881)


Fixed the error where abandons on multi-media VQs were not tracked. (WFM-1878)


Fixed the error in the application template where the logThreshold had the wrong name. (WFM-1877)


Added the new application/shortAbandonEnabled Option with configured short abandon thresholds. (WFM-1875)


A full agent state dump is sent by the RTA state holder when a formerly disabled RTA stream is enabled and a connection established. (WFM-1865)


The write exception thrown while generating the recovery logs no longer terminates the Adapter startup. (WFM-1863)


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Release Number 6.0.001.00 [05/15/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Added the new application/acwStrategy Option. (WFM-1858)


The Adapter now uses multiple registration requests to the InteractionServer to keep the number of Places listed in each request to a limit of 50K. This enables more than 64K Places to be registered with the Interaction Server. (WFM-1857)


The Option, rta/stateTransformer.class, has been removed. (WFM-1851)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Gplus Adapter does not support Outbound Campaign ASM Dialing Modes: Predictive with Seizing or Progressive with Seizing.

Found In: 5.2.010.00 Fixed In: 6.1.001.00

Streams do not support individual Time Zones for each Stream. The application/timeZone Option applies to all of the configured Streams

Found In: 5.1.001.00 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


The rta/stateTransformer.class option has been removed. The former default, VerintRTAStateTransformer, is always used.

Discontinued As Of:  6.0.001.00

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Customer Care website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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